Regarding complaint # *** *** *** Please let Ms*** know that I will have the account cleared out of any money owed. I sincerely apologize that no one returned a phone call and I will speak with both of employees that she has mentioned According to our
records, the account was started in March 25,from a Kiosk booth at a local store. If she did not order this at that time I have no idea how this happened The account will be cleared of the above mentioned amount and I apologize that this was not taken care of when she first called Thank you *** ***
Regarding complaint * *** *** *** The account was stopped as of March 11, and cleared out of any money owed as of March 17, Please let MsMoore know that I will have her phone number removed from our system so that she is not contacted in the future from any
telemarketing callsThank you
Mr***,
I apologize for billing. The account was cancelled on January 29th when you called us and credited also for the two week trial period. What was neglected to be credited to your account was the activation and rural route fees. The account has been credited and I'm sorry
for any inconvenience this may have caused
Sincerely,
*** ***
Circulation Director
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I apologize for any inconvenience. I personally took the request to our AP department and had Mr*** *** account cleared out of any monies owed. I have attached a copy of the screen showing that his account has a zero balance. I will also mail him a copyThank you
[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Regarding complaint * *** *** *** Please let *** *** know that the manager he spoke with did clear the account which had a balance of $205.96. There is no money owed on his account. We apologize for any inconvenience this may have caused since he did not order the
newspaperSincerely, *** *** Circulation Director
Regarding complaint * *** *** *** Please let him know that I apologize that this has not been taken care of and I will have the account cancelled and cleared of any money owedThanks
** ***Regarding Complaint # *** *** *** *** Please let him know that he was given a free sample trial and that the representative he spoke with last week did get the paper stopped. We will have the carrier contacted again to not deliver the paper and we are sorry for any
inconvenience. He is not charged for anythingThank you
Good Morning,I have reviewed the complaint regarding I*** account Number ***I see that the subscription was started back in February 7, as a Tele Marketing start for day delivery, and was cancelled on October 16,I show a balance of $due for deliveries between
these datesI will credit the account to show as a Zero balance and have the phone number removed from our system and our Tele Marketing Master File to ensure this won't happen again in the future
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Regarding complaint # *** *** *** Please let *** ***l know that we are very sorry that his carrier missed him a few days in January and February. He will see the credits for a total of daily and Sunday papers on his bill that he receives in MarchThe total amount of the
credits will be $ Thank you
[redacted]I'm sorry that you were misinformed. We ask that subscribers call us to cancel because we don't receive the invoices back to our office with the customers remittance. However, since you were told incorrectly I have cleared you account of all money owed which ic $44.92. The...
account was also cancelled and your phone number will be removed from our calling list and added to our internal do not call list.I apologize for any inconvenience this may have caused.Sincerely,[redacted]Circulation Director
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Regarding complaint # [redacted] Please let [redacted]now that we sincerely apologize. She was on a previous special promotion that cancelled the end of December. A promotion ends but the newspaper subscription does not end it continues at the regular rate. She was...
given another special at half price which is approximately $16.00 a month on February 11, 2015. However, from looking at her account I have noticed that that the $5.00 credit was not given and the vacation dates were not entered on her account. [redacted] account has been cancelled as of April 10,. 2015 and the balance owed is $32.28. This balance will be cleared and no money will be owed. Sincerely [redacted] Circulation Director
Please let [redacted]w that her account was cancelled on 2-19-15 and no money is owed. A refund check was mailed out to her at the end of February for the amount of $15.06. I will mail her a copy of her account showing that it is cancelled and no money is owed. Thanks
[redacted] Please let Ms. [redacted] know that I apologize for any inconvenience. She was put on a promotional rate as of November 2013. That promotion was for our weekend service which was Thursday, Friday, Saturday and Sunday. The promotional offer accepted at that time was $1.00 per...
week for 6 months. That rate was good through May 2014. Then, as of January 22, 2014 we no longer offered our weekend subscription. The only subscription we had was all seven days. A letter was mailed out to all our weekend subscribers letting them know this was no longer offered and because of that we were not charging them for the additional days of papers through the end of the year. What ever the customer was paying we honored that rate through the end of the year. On January 1, 2015 all the subscribers that were on the extended discount was then put on a 50% discounted seven day subscription rate for a year. We wanted to give them another discount. Please let Ms. [redacted] know her account will be credited $14.23 for January and the first 12 days of February. We will honor her previous rates through that date. The customer service manager will call her today to go over the billing with her and offer any help with our current promotional rates. Thank you Sincerely [redacted] Circulation Director
Hi [redacted] Please let Mr. [redacted] know that I apologize that the carrier didn't deliver his paper on Sunday. His account has been credited for the missing newspaper and that I will have the district manager [redacted] contact him and the carrier to assure that he receives the paper every...
Regarding complaint # *** *** *** Please let Ms*** know that I will have the account cleared out of any money owed. I sincerely apologize that no one returned a phone call and I will speak with both of employees that she has mentioned According to our
records, the account was started in March 25,from a Kiosk booth at a local store. If she did not order this at that time I have no idea how this happened The account will be cleared of the above mentioned amount and I apologize that this was not taken care of when she first called Thank you *** ***
Regarding complaint * *** *** *** The account was stopped as of March 11, and cleared out of any money owed as of March 17, Please let MsMoore know that I will have her phone number removed from our system so that she is not contacted in the future from any
telemarketing callsThank you
Mr***,
I apologize for billing. The account was cancelled on January 29th when you called us and credited also for the two week trial period. What was neglected to be credited to your account was the activation and rural route fees. The account has been credited and I'm sorry
for any inconvenience this may have caused
Sincerely,
*** ***
Circulation Director
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I apologize for any inconvenience. I personally took the request to our AP department and had Mr*** *** account cleared out of any monies owed. I have attached a copy of the screen showing that his account has a zero balance. I will also mail him a copyThank you
[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Regarding complaint * *** *** *** Please let *** *** know that the manager he spoke with did clear the account which had a balance of $205.96. There is no money owed on his account. We apologize for any inconvenience this may have caused since he did not order the
newspaperSincerely, *** *** Circulation Director
Regarding complaint * *** *** *** Please let him know that I apologize that this has not been taken care of and I will have the account cancelled and cleared of any money owedThanks
** ***Regarding Complaint # *** *** *** *** Please let him know that he was given a free sample trial and that the representative he spoke with last week did get the paper stopped. We will have the carrier contacted again to not deliver the paper and we are sorry for any
inconvenience. He is not charged for anythingThank you
Good Morning,I have reviewed the complaint regarding I*** account Number ***I see that the subscription was started back in February 7, as a Tele Marketing start for day delivery, and was cancelled on October 16,I show a balance of $due for deliveries between
these datesI will credit the account to show as a Zero balance and have the phone number removed from our system and our Tele Marketing Master File to ensure this won't happen again in the future
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Regarding complaint # *** *** *** Please let *** ***l know that we are very sorry that his carrier missed him a few days in January and February. He will see the credits for a total of daily and Sunday papers on his bill that he receives in MarchThe total amount of the
credits will be $ Thank you
[redacted]I'm sorry that you were misinformed. We ask that subscribers call us to cancel because we don't receive the invoices back to our office with the customers remittance. However, since you were told incorrectly I have cleared you account of all money owed which ic $44.92. The...
account was also cancelled and your phone number will be removed from our calling list and added to our internal do not call list.I apologize for any inconvenience this may have caused.Sincerely,[redacted]Circulation Director
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Regarding complaint # [redacted] Please let [redacted]now that we sincerely apologize. She was on a previous special promotion that cancelled the end of December. A promotion ends but the newspaper subscription does not end it continues at the regular rate. She was...
given another special at half price which is approximately $16.00 a month on February 11, 2015. However, from looking at her account I have noticed that that the $5.00 credit was not given and the vacation dates were not entered on her account. [redacted] account has been cancelled as of April 10,. 2015 and the balance owed is $32.28. This balance will be cleared and no money will be owed. Sincerely [redacted] Circulation Director
Please let [redacted]w that her account was cancelled on 2-19-15 and no money is owed. A refund check was mailed out to her at the end of February for the amount of $15.06. I will mail her a copy of her account showing that it is cancelled and no money is owed. Thanks
[redacted] Please let Ms. [redacted] know that I apologize for any inconvenience. She was put on a promotional rate as of November 2013. That promotion was for our weekend service which was Thursday, Friday, Saturday and Sunday. The promotional offer accepted at that time was $1.00 per...
week for 6 months. That rate was good through May 2014. Then, as of January 22, 2014 we no longer offered our weekend subscription. The only subscription we had was all seven days. A letter was mailed out to all our weekend subscribers letting them know this was no longer offered and because of that we were not charging them for the additional days of papers through the end of the year. What ever the customer was paying we honored that rate through the end of the year. On January 1, 2015 all the subscribers that were on the extended discount was then put on a 50% discounted seven day subscription rate for a year. We wanted to give them another discount. Please let Ms. [redacted] know her account will be credited $14.23 for January and the first 12 days of February. We will honor her previous rates through that date. The customer service manager will call her today to go over the billing with her and offer any help with our current promotional rates. Thank you Sincerely [redacted] Circulation Director
Hi [redacted] Please let Mr. [redacted] know that I apologize that the carrier didn't deliver his paper on Sunday. His account has been credited for the missing newspaper and that I will have the district manager [redacted] contact him and the carrier to assure that he receives the paper every...
Sunday. Thank you