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I am sorry to say that I cannot provide an amicable resolution to your complaint, Page Publishing is a legitimate b[redacted] publisher that provides excellent service for all of its authors. We always honor every aspect of our publishing agreements and often go above and beyond to assist our clients. Our staff in no way lies or attempts to "con" anyone into working with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are sorry to receive this complaint. I spoke with the Publication Coordinator who managed this project and she will be reaching out to [redacted] to make arrangements for a revision to the work at no cost, as requested.

Hi [redacted],I am sorry that you are confused about the royalty structure defined in your publishing agreement and detailed in our brochure - I have attached both here for your reference. In all our documentation, we try to make it very clear as to how much profit an author can expect from each...

book sold. The 70% profit that you are citing refers to eBooks sold on platforms such as [redacted] or [redacted]. Looking at page 2 of the royalty graph, you can see where we explain how much you could make from a print edition of a book sold through [redacted] and other retailers. Physical books are subject to a 55% wholesale discount as will as printing costs, which eats into the profit margin. Per our example on the royalty graph (also priced at $19.95), you can see how a printed book would make less than 70% profit. Although some variables can alter the final royalty (such as printing costs), our authors typically receive royalties in the three dollar range for each copy of their printed book sold.Best Regards,Dustin R[redacted]

Hi [redacted],I am sorry, I am not sure I understand your complaint. You have two ISBNs assigned to your book (one for each edition as is required), [redacted] is a valid ISBN registered to your title and on file with the Library of Congress. Your issued U.S. copyright protects all editions of...

your work. Please let me know if I can be of further assistance.

Dear [redacted],Your manuscript has already been deleted and a signed letter of confirmation will be mailed as requested.  The policy of retaining unsigned authors manuscripts for a period of one year is a matter of convenience ?for our authors. Often enough, authors who initially decline to enter a...

publishing agreement right away subsequently contact us many weeks or months later requesting to move forward with their proposed agreement.  The signed Non-Disclosure agreement that is sent to authors prior to any manuscript submission to our company prevents any usage by Page Publishing unless the author is in possession of an executed publishing agreement and desires to publish their title with us.  Manuscripts are always destroyed upon request regardless of the manuscript storage policy.Best Regards,Dustin R[redacted]President/CEOPage Publishing, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thanks for the explanation, and let it be clear that I didn't expect to sell 1,000 copies of my book. I knew I was a new author. My goal was at least 100, given the promise of said marketing from Page Publishing. For having such a large digital impact, you would think an author would at least get more than 9 books sales. I would assume the first quarter should have more sales than what I had had compared to other, future sale quarters. My book is listed as January [redacted], yes, but my book wasn't even "live" for people to purchase it until around 2/**/17, and my digital downloads 7 to 10 business days after that. Let it be clear there were issues with the listings and Kindle formatting. I actually found it out on my own, and wasn't notified, from what I remember. The reason why it fell into said promised period was because, I myself, on my own time, was doing, re-doing, or being redundant in communication to move along the process as best as I could. I was expecting be 20-30% involved, and I was 80-90% involved. This wasn't me simply doing approvals on things, it was actually me doing the work I paid someone else to do.I appreciate the extension of more promotion and cancelling the contract. I am reluctant to do the extra promotion, because although complimentary, I feel like it would be me doing and/or redoing that work, because this is what I am used to from my past experiences. I guess I will have to grin and bare it, and be optimistic seeing as how I obviously need more promotion. I will await my second quarters results before I proceed. Thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]