Presby Recycling

From: [redacted] < [redacted] >Date: Thu, Jun 11, at 4:PMSubject: Complaint ID# [redacted] To: [redacted] < [redacted] >Good afternoon, Regarding the complaint filed by [redacted] We would like to apologize to Mr [redacted] for the amount of time it had taken to address all of his concerns I spoke with [redacted] , Service Mgr., Jeff Wyler Colerain She stated that the mechanical issues have been resolved and that Mr [redacted] was last in 5/and we replaced tires To the best of Ms [redacted] ’s knowledge, Mr [redacted] ’s mechanical issues have been resolvedSincerely, [redacted] Jeff Wyler Automotive Family

We sent letters to the credit bureaus asking them to remove the inquiries for Mr [redacted] This process takes to days to reflect this request.Thank you,Franci K [redacted] Senior CoordinatorYears of ServiceMilford ParkwayMilford, OH [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was definitely not left "messages" - I use a specific voicemail service called YouMail that logs every call and records them as wellEven if my phone was "out of service" or turned off, the call would be sent to the logI have verified this with my voicemail company and they can provide evidence that I was not called timesI, however, DO have the one voicemail from her that I referenced at the time of this initial complaintAll calls since then have been ignoredI always get her voicemail and she refuses to call backAgain, that PDF shows me nothing other than the fact that the guy who took my car in was completely confused with what I was sayingI had already diagnosed the problem myself prior to bringing the car inI may have given an explanation of what was happening, but my instructions were very specific that I wanted a brake estimateWhen I called on the phone, they told me that I would have to bring the car in so they could see whether or not it was just the rotors, the pads, or calipersI did indeed try to get a quote prior to this via phone and they told me to bring it inThis contradicts the response that was just givenI have phone logs if needed Regards, [redacted]

Regarding the complaint filed by [redacted] *** I spoke with our service manager, [redacted] ***, and he had left a message for Mr [redacted] at the number indicated on his Revdex.comJake would like to speak to him regarding his complaint [redacted] Thank you, [redacted]

[redacted] ***, General Manager, Jeff Wyler Honda, contacted Ms[redacted] , and is sending her a $Target card and a $Wyler cardPlease extend our apologies that she had to contact the Revdex.com for this issue Thank you, [redacted] Jeff Wyler Automotive Family

The customer was upset that they attempted to “catch” the dealership doing something we weren’t supposed to However the issue was when he demanded to view the security footage I happily agreed allowing the customer to witness the service being performed When I asked the customer why he would attempt to set up the dealership that he chose, due to the high customer satisfaction rating, he stated that he has been ripped off in the past and wanted to make sure it was done the correct way I followed by asking if the experience here was deceptive or unfavorable and he responded with a no They never asked about a discount nor do I believe one is warranted as they received the service requested Thank you, Jake S [redacted] Service Manager Jeff Wyler Colerain, Honda

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

In response, Ms [redacted] did not buy the vehicle from Jeff Wyler She brought the vehicle in and we made key She only brought us key we did not know she had a 3rd key so that is why the 3rd key did not work because we reprogrammed the 2ndWe did reprogram all keys free of charge when we found out about the issue When she called about the scratches she spoke with [redacted] , Service Manager, he assumed no responsibility for the scratches, but did say he would look at them and see if anything could be done After looking at the vehicle, he realized it was nothing we could have doneWe have nothing that would scratch the vehicle the way it was scratchedWe did try to buff them out, free of charge, for her as a good will gesture [redacted] never asked her to sign any paperwork and just wanted to give her the keys so nothing would get lost, so she could go out to her vehicle when the police showed up for her to do her police report We never asked her to leave, even told her she could wait in our waiting room until the police showed up After a couple hours of her waiting on the police, she came to him and said she was just going to go to the police station to get a police report writtenNot sure what she wanted a police report for, she just said her insurance said to get one Also our paint touch up guy was here that day and [redacted] had him look at the scratches, to get his opinion and he said that the vehicle had already been touched up by someone We believe that the dealership did not cause these scratchesThe key complaint was addressed and she was not charged for the reprogramming of all keys Just the initial charge Sincerely, [redacted] Fixed Operations Director Jeff Wyler Nissan of Colerain

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Upon me getting the vehicle had bought it back to the dealer numerous time for them to keep it over night and duplicate the problem this is excuseJeff Wyler makes promises they can't keep like the commercial that states if your unhappy let them know or return I have made many Complaints and have spoken to many people given me the run around think it's unfair that I have to take additional steps for a vehicle I don't want and over pricedI will never in a life time purchase from Nissan or the many people I know
Regards,
*** ***

*** *** purchased a Mazda CX-on 2/7/Because the vehicle had only 47,miles on it, the balance of factory warranty followed the vehicle*** *** contacted our store a couple weeks after delivery and indicated she thought the transmission was out on the vehicle, and wanted to return
itWe informed her that the car was under warranty and that we would get the car to a Mazda dealer for diagnosis
*** *** was not satisfied with this and wanted out of the dealWe initiated contact with the lender and began the process of buying back the contract, because we had already been funded on itIn the interim, *** *** shopped for another car and discovered that maybe the car she had bought from us wasn’t such a bad deal after allWe then provided *** *** a no charge loaner while the vehicle was repaired at no cost to her, as it was a Mazda warranty repairThese repairs were completed in mid March
A few months later, in early September, *** *** contacted our General Manager *** ***She indicated the transmission had went out and that she was bringing the car back to us and wanted a refund of her down payment*** *** informed her that was not an option, but that as a good faith gesture we would have the car towed to Mazda and we PAID FOR HER REPAIRS*** *** also offered to investigate the possibility of trading *** *** out of the Mazda*** *** was receptive to this idea, but insisted she would only buy a SUVWe were successful in arranging a loan for *** *** and presented her figures on a CRV, but due to her insisting that she would only buy an SUV, the payment was higher than *** *** wanted
At this point *** *** walked out of our store, saying that she had a planApparently that plan was to contact your office
Jeff Wyler Honda has repeatedly attempted to satisfy *** ***The vehicle has been repaired at zero cost to herWe submit that *** *** is unreasonable in her request, and wish for the matter to be dismissed
Sincerely,
*** ***, GSM
Jeff Wyler Honda of Colerain

Hi ***,I was contacted by the general manager and they apologized for what happenThey finally agreed to pay for the damage and a rental carThey we're saying they wouldn't pay for the repairs at first and only they would do the repairsAfter they realized what the assistant manager was telling
me was wrongThat I had to get my car fixed there and no rental car was offered, they fixed the problemThey cut the assistant manager out of the picture and agreed to refund my estimate money, fix the car, and give me a rental car** *** ** ** *** *** *** ** * *** *** *** *** * *** ** *** * *** They did resolve the issue.I would like to close the case as resolvedI tried to call but I believe I wrote down the wrong phone number you left.Best regards,*** ***Sales ManagerBB Riverboats/Current CateringRiverboat RowNewport, KY 41071***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did not ask for a discount or refund at the time because I was completely upset about the whole situation so I just decided to pay and leave. I then took time to cool off and think about the situation and decided that I should not have walked out of there and paid for something that I do not believe was done. I still to this day to not believe it was ever done so it upsets me to have paid for that. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am rejecting this response because the MAJOR issue is still being OVERLOOKED. ! The DEALERSHIP sold me a CERTIFIED USED VAR, THAT was obviuosly not VERTIFIED. ! I was not given a car fax report. And I was not aware thst the car had been in an accident. ! If I had known the car had been in a major accident. I would nit have purchased it. ! I relied on the Certified Used Guarantee in making my decision to purvhade the car but it sounds like the Certified Used claim is a fraud. ! Where is the Certified Used Inspection for the car. ? Ive never seen it. It probably doesnt exist. ! The fact that it had a warranty or that the last repair was fixed for free does not excuse committing car sales fraud. ! Furthermore the Gentleman who responded to this claim was not an employee at the dealership when I purchased the so the majority of his statement is strictly hear say. ! I did go back to the Dealership to try to rectify this situation by trading the car. Before I went into the dealership I spoke to the GM [redacted], and I clearly stated that I did not want to be upside down on my loan and I did not want a large car payment. The deal that they offered me was insulting and was worse than the original car purchase. If my payment is 436.00 per month why in the world would I pay 687.00 for a Honda that I did not want. !? I asked if I could purchase from the Jeff Wyler Eastgate location because there was a cheaper car there. The answer was no. ! I immediately left the dealership and went to the Eastgate Jeff Wyler location. I was told by the service department and a sales rep named Sierra that I could in fact purchase from the Eastgate location. She tried to process a sale.but again Colerain Honda stopped the transaction by not answering Sierras calls to clarify why they were offering 12000.00 as a trade, because they were only going to offer me 8995.00 for it. !! I owe 15665.00 on the car. It was purchased in February. This is not right. ! I have been severely mistreated and disrespected by this dealership because I am a single black mother with bad credit. !! I work hard and deserve to be treated just like any other customer. I am very unhappy and distraught over this situation. The stress of this matter has caused me to have several asthma attacks, and countless sleepless nights. I am now on a medical leave because of all the stress. ! This is not the way to treat someone who patronized your business in good faith. ! I will not let this go until I have my Down Payment back and they take possession of this car,  with no remaining balance due from me to my lender,or a refund of the negative equity is given to me so that I wont suffer any additional financial hardship as a result of this fraudulent and dishonest car transaction. !!! 
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer was upset that they attempted to “catch” the dealership doing something we weren’t supposed to.  However the issue was when he demanded to view the security footage I happily agreed allowing the customer to witness the service being performed.  When I asked the customer why...

he would attempt to set up the dealership that he chose, due to the high customer satisfaction rating, he stated that he has been ripped off in the past and wanted to make sure it was done the correct way.  I followed by asking if the experience here was deceptive or unfavorable and he responded with a no.   They never asked about a discount nor do I believe one is warranted as they received the service requested.    Thank you, Jake S[redacted] Service Manager Jeff Wyler Colerain, Honda

From: [redacted] <[redacted]>Date: Thu, Jun 11, 2015 at 4:12 PMSubject: Complaint ID#[redacted]To: [redacted] <[redacted]>Good afternoon, Regarding the complaint filed by [redacted]. We would like to apologize to Mr....

[redacted] for the amount of time it had taken to address all of his concerns.  I spoke with  [redacted], Service Mgr., Jeff Wyler Colerain.  She stated that the mechanical issues have been resolved and that Mr. [redacted] was last in 5/30 and we replaced 3 tires.  To the best of Ms. [redacted]’s knowledge, Mr. [redacted]’s mechanical issues have been resolved. Sincerely,[redacted]Jeff Wyler Automotive Family

Jenny [redacted], Service Directory, Jeff Wyler Colerain Nissan, stated that they were refunding the remaining amount owed Friday, 6/17 and the customer will be back in to have the recall work inspected. Thank you,[redacted]Jeff Wyler Automotive Family

Regarding the complaint filed by [redacted].  I spoke with our service manager, [redacted], and he had left a message for Mr. [redacted] at the number indicated on his Revdex.com. Jake would like to speak to him regarding his complaint.  [redacted].  Thank you,[redacted]

Below is the response from the Colerain Service Manager.
*I left 3 messages for Mr. [redacted] in an attempt to return his phone calls.
When Mr. [redacted] came in for service, he was written up for a noise when turning right and that noise is connected to the brake issue. He did not ask for a...

price on brakes, we give that information out over the phone and in person without even writing a repair order.
He came in on July 23, 2015 stating he had a noise on right turns like a grinding noise and also makes a rattle when hitting bumps. So we made a repair order wrote the $50.00 estimate which he signed for accepting the charge for us to check his vehicle out. This fee is charged to cover the technician’s time when checking out a vehicle. Mr. [redacted] has hot spots on his rotors and will need front brakes. If Mr. [redacted] decides to have his brakes replaced at the Colerain service department, the $50 would be credited towards the repair cost.
[redacted]
Service Manager
Jeff Wyler Honda, Colerain