Presby Recycling

My boyfriend and I saw a video but it did not prove anything. The video was facing the hood of my car (which the hood was up) so we did not see the work being done. The quality was also not clear and the video did not reveal any services being done.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We sent letters to the credit bureaus asking them to remove the inquiries for Mr. [redacted]This process takes 30 to 60 days to reflect this request.Thank you,Franci K[redacted]Senior Coordinator34 Years of Service401 Milford ParkwayMilford, OH 45150[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was definitely not left "3 messages" - I use a specific voicemail service called YouMail that logs every call and records them as well. Even if my phone was "out of service" or turned off, the call would be sent to the log. I have verified this with my voicemail company and they can provide evidence that I was not called 3 times. I, however, DO have the one voicemail from her that I referenced at the time of this initial complaint. All calls since then have been ignored. I always get her voicemail and she refuses to call back. Again, that PDF shows me nothing other than the fact that the guy who took my car in was completely confused with what I was saying. I had already diagnosed the problem myself prior to bringing the car in. I may have given an explanation of what was happening, but my instructions were very specific that I wanted a brake estimate. When I called on the phone, they told me that I would have to bring the car in so they could see whether or not it was just the rotors, the pads, or calipers. I did indeed try to get a quote prior to this via phone and they told me to bring it in. This contradicts the response that was just given. I have phone logs if needed.  
Regards,
[redacted]

[redacted], General Sales Manager, has contacted Ms. [redacted] and asked that she bring back for us to check again.  The last time she brought the vehicle in, we were unable to duplicate her complaint.  Ms. [redacted] has stated that she does not like the car and does not want the car.  This...

vehicle has been titled.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response, Ms. [redacted] did not buy the vehicle from Jeff Wyler.  She brought the vehicle in and we made 1 key.  She only brought us 1 key we did not know she had a 3rd key so that is why the 3rd key did not work because we reprogrammed the 2nd. We did reprogram all 3 keys free of...

charge when we found out about the issue.    When she called about the scratches she spoke with [redacted], Service Manager, he assumed no responsibility for the scratches, but did say he would look at them and see if anything could be done.  After looking at the vehicle, he realized it was nothing we could have done. We have nothing that would scratch the vehicle the way it was scratched. We did try to buff them out, free of charge, for her as a good will gesture.  [redacted] never asked her to sign any paperwork and just wanted to give her the keys so nothing would get lost, so she could go out to her vehicle when the police showed up for her to do her police report.    We never asked her to leave, even told her she could wait in our waiting room until the police showed up.  After a couple hours of her waiting on the police, she came to him and said she was just going to go to the police station to get a police report written. Not sure what she wanted a police report for, she just said her insurance said to get one.   Also our paint touch up guy was here that day and [redacted] had him look at the scratches, to get his opinion and he said that the vehicle had already been touched up by someone.    We believe that the dealership did not cause these scratches. The key complaint was addressed and she was not charged for the reprogramming of all keys.  Just the initial charge.   Sincerely, [redacted] Fixed Operations Director Jeff Wyler Nissan of Colerain

[redacted], General Manager, Jeff Wyler Honda, contacted Ms.[redacted], and is sending her a $20 Target card and a $50 Wyler card.. Please extend our apologies that she had to contact the Revdex.com for this issue.
Thank you,
[redacted]
Jeff Wyler Automotive Family