President Moving and Storage LLC

We apologize for any inconveniences; our mutual customer made a reservation with our office to relocated on October 29th or 30th 2017.? Services were rendered on October 29th, 2017.? Within the guild lines of the Department of Transportation, our drivers are only permitted to drive five hundred miles per day as part of day to day regulations.? Within the term and conditions of the moving estimate for service deliveries can take up to business days.? Our office has begun an investigation into the customer allegations of improper packing.? We do have a claims department that will address any damages because of improper packing.? We deeply regret any occurrences of approximate behavior.?

Complaint: [redacted] I am rejecting this response because I was told 2-and 3-working days by multiple employees including [redacted] , senior moving consultant with PresidentialThis was after I expressed concern regarding the delivery window and having my family moved states awayIt has been days, we just want our things Regards, [redacted]

We apologize for any inconveniences; After receiving this complaint we have researched our records the customer has not filed a claim with Presidential Moving, A claim form will be forwarded via the email address on file, It must be returned via email to ***@ [redacted] ,com Once the claim form is received the processing of the claim will take place immediately

We apologize for any inconveniences; the shipment has been loaded for delivery, and our customer service department will adjust the final bill for the delays.? It was not our intentions for any shipment to be delayed.? We deeply regret the delivery did not place in a timely manner.? ?

We apologize for any inconveniences, our mutual customer made a reservation to be relocate from WI to WA We attempt to service every move / relocation with excellence We deeply regret the delays that have occurred Regarding the pickup that occurred in Lake Elmo, MN, the sales associate confirmed the reservation incorrectly In accordance to the Department of Transportation a second pick up on the same reservations can only be serviced in the same state as the original confirmation in this case is WI Once the contract or reservation needed services to be performed and it constitutes the crossing of state lines, it becomes a different / new reservation However; after speaking with the sales associate he stated he wanted to assist the customer with the cost of the entire process Once it was determined, that the initial driver would not be able to route to MN, due to the existing route, another driver had to be routed to render services in MN For if the original driver had proceeded to MN to service the second pickup up, the driver would have in been serious violations Department of Transportation rules and regulations Which constitutes very heavy fines After reviewing, our office has communicated with the foreman and he is advising the shipment will depart the warehouse in-route to Washington in three days We will monitor and instruct the driver to communicate with the customer as to when he will arrive at the resident in WA We do apologize for all delays and inconveniences

We apologize for any inconveniences, our mutual customer made a reservation to be relocate from OH to CO.? We attempt to service every move / relocation with excellence.? We deeply regret this did not take place, while we were not given the opportunity we are sincerely apologizing for all miscommunications.? Our customer service department will review the cancellation request, as it relates to our cancellation policy.? It is stated reservations cancel within business days will not be eligible for a refund.? Once the research has been completed someone will follow with the customer directly.? We do apologize for all delays and inconveniences.?

We apologize for any inconveniences, our mutual customer made a reservation to be relocate from OH to CO We attempt to service every move / relocation with excellence We deeply regret this did not take place, while we were not given the opportunity we are sincerely apologizing for all miscommunications Our customer service department will review the cancellation request, as it relates to our cancellation policy It is stated reservations cancel within business days will not be eligible for a refund Once the research has been completed someone will follow with the customer directly We do apologize for all delays and inconveniences

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize for any inconveniences, our mutual customer made a reservation to be relocate from WI to WA.? We attempt to service every move / relocation with excellence.? We deeply regret the delays that have occurred.? Regarding the pickup that occurred in Lake Elmo, MN, the sales associate confirmed the reservation incorrectly.? In accordance to the Department of Transportation a second pick up on the same reservations can only be serviced in the same state as the original confirmation in this case is WI.? Once the contract or reservation needed services to be performed and it constitutes the crossing of state lines, it becomes a different / new reservation.? However; after speaking with the sales associate he stated he wanted to assist the customer with the cost of the entire process.? Once it was determined, that the initial driver would not be able to route to MN, due to the existing route, another driver had to be routed to render services in MN.? For if the original driver had proceeded to MN to service the second pickup up, the driver would have in been serious violations Department of Transportation rules and regulations.? Which constitutes very heavy fines.? After reviewing, our office has communicated with the foreman and he is advising the shipment will depart the warehouse in-route to Washington in three days? We will monitor and instruct the driver to communicate with the customer as to when he will arrive at the resident in WA.? ? We do apologize for all delays and inconveniences.?

We do apologize for any inconveniences; the customer in question does not qualify for a refund Our cancellation policy does allow for cancellations within a provided time frame If that time frame has expired which in this case has, then our customers can utilize the deposit at a later time The reservation has been placed in a hold status We deeply regret we were not able to render services to the customer , however; it was the customer decision cancel the service request after the time frame to receive a refund had expired

Complaint: I am rejecting this response because:I do not feel like apologizing for this delay is sufficient by any means, as well as the claim that the sales representative did everything he could to accommodate the second pickupThey tried charging me a total of $5,($twice) for their mistake, and I had to dispute that myselfThen once that was resolved, [redacted] never returned any calls or emails, even when I was asking for a revised contractI was given the run-around on six different dates for the second pickup that he scheduled, which never happenedI had friends and family taking off of work to be on call for each of these six days and on each day I was never contacted about it being cancelled or rescheduled.? I'm shocked that after all the lack of communication, the lack of follow-through, the lack of updates, and the mistreatment of myself as a customer paying a sum $2450, and the fact that they are going to be very late with this delivery after all that, that the response is solely an apology, without any sort of reimbursement or refund.Presidential Moving did not give me any updates whatsoever on my shipment up until today, the last day of delivery according to their guidelinesThe only reason they now provide an update is because I had to involve the Revdex.comTheir update states that the delivery will leave the warehouse in three days, which means it will still not be here for about a weekI fully believe I deserve reimbursement for every day outside of their 4-business day window that they are officially outside of as of midnight tonight, November 9th 2017, as well as reimbursement for the complete lack of communication and follow-through during this 37-day stint of mistreatment and miscommunication.? Regards, [redacted] Regards, Joseph Curtin

We apologize for any inconveniences; After receiving this complaint we have researched our records the customer has not filed a claim with Presidential Moving, A claim form will be forwarded via the email address on file, It must be returned via email to ***@ [redacted] ,com. Once the claim form is received the processing of the claim will take place immediately.

Complaint: [redacted] I am rejecting this response because:Hi [redacted] ,? I'm sorry, I have been in the process of moving out of state and starting a new job and lots of other things are going onI only wanted to speak with someone because the claim looks like it's been closed due to my lack of response, and I just wanted to make sure that's not the reason it was closed outPresidential refused to refund my $despite that I cancelled my services a month in advance and despite that they performed no services, so unfortunately I cannot accept their apology as sufficient resolution to the claimI just wanted to make sure that that was communicated to Revdex.comPlease let me know if there's anything else I can do at this pointThank you Regards, [redacted]

Complaint: ***
I am rejecting this response because: the email listed in the response is not valid as I tried to send an email and it is was returned. I have tried to call several times and no one answers the call. Although the website does show the new number and says the volume of calls is high at this time. I have attached the undeliverable message.Undeliverable: Claim form for damaged [email protected]|Today, 4:PM***@***.comTo send this message again, click here.Delivery has failed to these recipients or groups:***@***.com (***@***.com)Your message couldn't be deliveredThe Domain Name System (DNS) reported that the recipient's domain does not exist.Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrarGive them the error details shown belowIt's likely that the recipient's email admin is the only one who can fix this problem
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It is not a resolution made in good faithI provided a month's worth of advance notice when I cancelled my services, and they are keeping my $in exchange for having performed NO services.
Regards,
*** ***

We apologize for any inconveniences; all reservations are confirmed via the inventory list of items being presented via the customer. After the original confirmation of cost and payments, our quality assurance department contacted the customer to update the reservation to make any changes if
any changes were or needed to be made. Our mutual customer wanted to add thirty boxes, plus additional items not included on the original estimate for service. He was provided the update charges for adding items to the original inventory, the customer refused requested to cancel the service request. Our quality assurance department proceed to recommend that he allow the original estimate for service be loaded and at time if he wanted to add the additional items it could be done at that time, to receive a full refund time period had expiredCustomer refused. Our mutual customer's deposit will remain on file for up to one year, and the option for reserving within that year will stand.

Complaint: ***
I am rejecting this response because: Our pick up date was December 19, 2017, 1st date given for delivery was December which we excepted because it was stated we can be charged storage! The miles stated on the contract gave travel days anywhere from 7-business days, which passed on February 2, On February 12th I informed them that I was going to start submitting complaints and received an email stating we can expect delivery in 2-days, that passed with no explanation and no response to emails or left messagesOur delivery finally arrived on February 23, at 8pm Boxes had been retaped, damp and our box spring now has mold on it This is NOT on the customer but on this fraudulent, lack of customer service company !
Regards,
*** ***

We apologize for any inconveniences; our mutual customer made a reservation with our office to relocated on October 29th or 30th 2017. Services were rendered on October 29th, 2017. Within the guild lines of the Department of Transportation, our drivers are only permitted to drive five
hundred miles per day as part of day to day regulations. Within the term and conditions of the moving estimate for service deliveries can take up to business days. Our office has begun an investigation into the customer allegations of improper packing. We do have a claims department that will address any damages because of improper packing. We deeply regret any occurrences of approximate behavior.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for any inconveniences; the shipment has been loaded for delivery, and our customer service department will adjust the final bill for the delays. It was not our intentions for any shipment to be delayed. We deeply regret the delivery did not place in a timely
manner