President Moving and Storage LLC

Complaint: [redacted]
I am rejecting this response because I was told 2-3 and 3-5 working days by multiple employees including [redacted], senior moving consultant with Presidential. This was after I expressed concern regarding the delivery window and having my family moved states away. It has been 10 days, we just want our things.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for any inconveniences; After receiving this complaint we have researched our records the customer has not filed a claim with Presidential Moving, A claim form will be forwarded via the email address on file,  It must be returned via email to [redacted],com. ...

Once the claim form is received the processing of the claim will take place immediately.

We apologize for any inconveniences, our mutual customer made a reservation to be relocate from WI to WA.  We attempt to service every move / relocation with excellence.  We deeply regret the delays that have occurred.  Regarding the pickup that occurred in Lake Elmo, MN, the sales...

associate confirmed the reservation incorrectly.  In accordance to the Department of Transportation a second pick up on the same reservations can only be serviced in the same state as the original confirmation in this case is WI.  Once the contract or reservation needed services to be performed and it constitutes the crossing of state lines, it becomes a different / new reservation.  However; after speaking with the sales associate he stated he wanted to assist the customer with the cost of the entire process.  Once it was determined, that the initial driver would not be able to route to MN, due to the existing route, another driver had to be routed to render services in MN.  For if the original driver had proceeded to MN to service the second pickup up, the driver would have in been serious violations Department of Transportation rules and regulations.  Which constitutes very heavy fines.  After reviewing, our office has communicated with the foreman and he is advising the shipment will depart the warehouse in-route to Washington in three days.  We will monitor and instruct the driver to communicate with the customer as to when he will arrive at the resident in WA.    We do apologize for all delays and inconveniences.

We do apologize for any inconveniences; the customer in question does not qualify for a refund.  Our cancellation policy does allow for cancellations within a provided time frame.  If that time frame has expired which in this case has, then our customers can utilize the deposit at a later time.  The reservation has been placed in a hold status.  We deeply regret we were not able to render services to the customer , however; it was the customer decision cancel the service request after the time frame to receive a refund had expired.

Complaint: 12496084
I am rejecting this response because:I do not feel like apologizing for this delay is sufficient by any means, as well as the claim that the sales representative did everything he could to accommodate the second pickup. They tried charging me a total of $5,000 ($2450 twice) for their mistake, and I had to dispute that myself. Then once that was resolved, [redacted] never returned any calls or emails, even when I was asking for a revised contract. I was given the run-around on six different dates for the second pickup that he scheduled, which never happened. I had friends and family taking off of work to be on call for each of these six days and on each day I was never contacted about it being cancelled or rescheduled. I'm shocked that after all the lack of communication, the lack of follow-through, the lack of updates, and the mistreatment of myself as a customer paying a sum $2450, and the fact that they are going to be very late with this delivery after all that, that the response is solely an apology, without any sort of reimbursement or refund.Presidential Moving did not give me any updates whatsoever on my shipment up until today, the last day of delivery according to their guidelines. The only reason they now provide an update is because I had to involve the Revdex.com. Their update states that the delivery will leave the warehouse in three days, which means it will still not be here for about a week. I fully believe I deserve reimbursement for every day outside of their 4-24 business day window that they are officially outside of as of midnight tonight, November 9th 2017, as well as reimbursement for the complete lack of communication and follow-through during this 37-day stint of mistreatment and miscommunication. Regards,[redacted]
Regards,
Joseph Curtin

Complaint: [redacted]
I am rejecting this response because:Hi [redacted], I'm sorry, I have been in the process of moving out of state and starting a new job and lots of other things are going on. I only wanted to speak with someone because the claim looks like it's been closed due to my lack of response, and I just wanted to make sure that's not the reason it was closed out. Presidential refused to refund my $500 despite that I cancelled my services a month in advance and despite that they performed no services, so unfortunately I cannot accept their apology as sufficient resolution to the claim. I just wanted to make sure that that was communicated to Revdex.com. Please let me know if there's anything else I can do at this point. Thank you.
Regards,
[redacted]