Prestige Furniture

Thank you for your time in this matter. Our records show that *** *** is receiving a magazine due to a computer error . *** *** will never be billed nor charged for these subscriptions. We have cancelled the magazine subscriptions as per his request and removed
his name from our database. We apologize for any inconvenience this may have caused. Thank you for your time

Thank you for your responseOur records show that Ms*** service with our company has been cancelled as per her request and that her Credit Card was refunded $We consider this matter closedAny further questions Ms*** may have, she would need to call our office directly at ###-###-####Thank you for your time in this matter

Unfortunately, since we were unable to come to any type of satisfactory terms we have cancelled Ms*** services and removed her from our data list with no monies due.If Ms*** has any other questions, please have her call us directly at ###-###-####.Thank you for your time in this matter

Thank you for bringing this to our attentionMs*** placed a magazine order with us in March for a year serviceShe had ordered the Cosmopolitan, Everyday with Rachel Ray, US Weekly, and VogueMs*** paid her first payment with her Visa Credit Card ending in Our records show
no problems with deliveryHowever, we have cancelled and refunded Ms***s credit cardHer account has been marked unpaid and cancelledThank you for your time in this matter

Thank you for bringing this matter to our attentionOur records show that Ms*** placed a magazine order with our company in November Ms*** ordered ***, *** ***, ***, and *** for a month service and her monthly payment was $each month for consecutive
monthsMs*** agreement and confirmation letter was delivered to her via *** *** As per her request, Ms*** package was a COD and she made her first payment to us with a Money OrderShe then requested we send her a monthly invoice through the mailAfter May 2015, Ms*** account fell past due for non paymentAs per her request, we have cancelled her magazine service and marked her account unpaidThank you for your time in this matter

Sent: Friday, March 24, 3:PMSubject: Re: Houston Revdex.com Complaint #*** We contacted the customer and informed him that we couldn't honor the price as it was a glitch and offered to honor the price on one of the itemsHe became very angry and stated that we had to honor the
priceWe have a clause in our policies on our website that if there is a pricing error we cannot be held to incorrect pricingThe customer became very upset and said we had to we reiterated that we could not and that the order could be cancelled or altered to the correct pricing and would then be chargedHe stated that he did not want to pay the correct price therefore we issued a complete refund for the order the same day

Thank you for your time in this matter. Our records show that *** *** is receiving a few different magazines due to a computer error . *** *** completed a phone survey with us and due to this they were sent in errorShe will never be billed nor charged for these
subscriptions. We have cancelled the magazine subscriptions as per her request. We apologize for any inconvenience this may have caused. Thank you for your time

As per the customers request, we have cancelled Mr***'s magazine account..It has been marked unpaidThank you for your time in this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our records show that *** *** ordered a magazine service in July for the following magazine titles: Cosmopolitan, Glamour, Redbook, Seventeen and Vogue. *** *** service is for a month period and her payment plan is monthly payments of %15.96. *** *** made her
first payment with her VISA CREDIT CARD ending in and then asked us to continue charging this card for her monthly payment. In March 2015, *** *** contacted us to update her CREDIT CARD with her new card ending in 9841. In August 2015, *** *** contacted us to cancel her service. As per her request we have cancelled her account. Thank you for your time in this matter

Thank you for bringing this matter to our attentionOur records show that Mr*** placed a magazine order with us in June Mr*** ordered Golf Digest, Rolling Stone, Smithsonian and US Weekly for a month periodThe cost of his plan was $each month for consecutive months and
he would receive months of all the magazinesHe had paid his first payment of $on June 22, on his *** Credit Card ending in ***Mr*** asked us to continue billing his Credit card for his monthly paymentSeveral months later , Mr*** contacted our office to discontinue his serviceWe offered him several different options that we can adjust his account to so that he can continue to receive his serviceMr*** declined the different options and we cancelled his account as per his requestWe have marked his account unpaid and removed his name from our databaseThank you gor your time in this matter

Complaint: ***
I am rejecting this response because: Their response here states that they did cancel my order, but have left my account as unpaid If I cancelled there should be no balance due by me.I cancelled prior to receiving magazines and to date have never received anything from them.Additionally when I did call back that same day- (because they refused to talk to me with my credit card company on the line with me) I was told by *** *** that her supervisor had cancelled it, but they have not refunded the paymentthey initially took from me of $ If I cancelled why would they not refund the money and why would my account be listed as unpaid?
Regards,
*** ***

Thank you for bringing this matter to our attentionOur records show that Ms*** placed a magazine order with us in August for Women's Health, Food Network, All Recipes, and Christianity TodayThe order was for a one year period and she would pay $each month for consecutive months
Ms*** paid her first payment with her Visa Credit Card ending in ***After several weeks, she contacted us to cancel her orderAs per her request the magazine service was cancelled and no further monies are due

Thank you for bringing this mater to our attention. Our records show that Ms*** placed a magazine order with us in December 2015. She ordered a month service for the following magazines: ***, *** ***, *** *** with ***l *** and *** *** ***. Ms***
agreed to pay $each month for consecutive months for a month magazine serviceMs*** paid her first payment with her *** ending in *** and asked us to continue billing her monthly payment to that same credit cardIn January 2016, Ms*** called our office and asked that we stop billing her credit card and send her a statement each month. In April 2016, we called Ms*** because her account was past dueAt that time Ms.*** told us she would no longer pay for her magazines and wanted to cancel. As per her request we have cancelled her service and marked her account unpaid.thank you for your time in this matter

Complaint: ***
I am rejecting this response because: I asked from the start to cancel the orderI was then told that I made a verbal agreement and was admonished like a child and that I needed to continue my month agreementI was told several options for it to continue which I did not ask forI did say that once I was more financially stable, I would come back to themAfter the pushy woman refused and no agreement was made on the FIRST call; I had to ask to speak with a supervisor on a second call to the company once I read the response on the complaints list about how usually the people cancelling are the ones that owe several monthsI had my account paid up until the point of the request to cancel subscriptionsThe fact that I had to argue with a person instead of the company following a simple request to cancel at the time makes me never want to use the company againWhat makes it worse is yesterday they called me asking to renew subscriptionDefinitely not a company I will ever use again, and I would advise anyone else looking into their subscription plans to go elsewhere because of how they treat people that do want to cancel before making it a financial burden.
Regards,
*** ***

Thank you for bringing this matter to our attention. We want to start off by saying the "nothing is Free"We provide a promotion that when a customer subscribes to a paid magazines subscription, the customer will in fact receive a complimentary ladies or men's Watch. Our records show
the *** *** did not pay for anything. We apologize for any misunderstanding this may have caused

Sent: Monday, August 01, 2016 5:16 PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] This has been rectified with the customer.

Thank you for your time in this matter.  Our records show that [redacted] placed a magazine order with our company in October 2015.  She had ordered 60 months of service for the following magazines: [redacted] would pay...

$25.90 each month for 30 consecutive months for a 60 month service.  She had paid her first payment with her [redacted] ending in [redacted] on October 17,2015.  [redacted] asked that we continue to bill this card for her monthly payment.   Our records show that her account is past due because her credit card has been declined.  We do not show that [redacted] has ever contacted us to cancel her service.  On the contrary, we have been trying to reach her to update her billing information.  However, as per her request, we will cancel [redacted] service with no monies due.  We will mark her account unpaid and cancel all magazines.  Thank you for your time in this matter.

Complaint: [redacted]
I am rejecting this response because: This company knows exactly who we are, we have had many phone conversations. They submitted a check as if it were a personal check from our business account. The check was submitted with the wrong name and wrong address, the only thing correct on the check was the routing and account number. I called to find out what the check was for and the woman that I spoke with refused to tell me why our bank account was being charged. She demanded I give her our bank account number and told me that it was none of my business.  It sounds to me like the lowest of the low getting their money by taking advantage of good, honest, hard working people. She does it in small amounts hoping to slip by un-noticed.  During another one of our phone conversations she stated she would return the money and that she did not want to do business with us and we accepted that.  She never returned the money, she refused to give a name, she could not provide a PO or invoice number and could not produce an account number.  From my research on the internet she has some kind of magazine scam going on, yet we have not once received a magazine...go figure.  She then told me that the person name that is on said check has the authority to cash checks through our business account.  That is a LIE, there is only one signer on the business account and that is the owner of this company. I have asked her for the return of the money more than once and she refuses, so this is the first step in destroying her little scheme.  We will not be taken advantage of and if she does not comply then we will proceed on to the next step....the LAW.  She illegally cashed a check, plain and simple. 
Regards,
[redacted]

Thank you for your time.  Our records show that Mr. [redacted] name was removed from our records and all service cancelled as per his request.  No monies were ever due. He  had previously ordered services and his name was  entered to receive these publications.  We...

apologize for any inconvenience this may have caused Mr. [redacted].We have removed his name and address from our date file and placed him on our Do Not Mail List. If Mr. [redacted] receives additional mail from us before the removal is complete, he should discard it.Thank you again.