Presto Auto Loans, Inc.

I will gladly respond to Mr***’s complaint. Presto is a title loan company that is locally owned and operated. We only make loans secured by the title of the vehicle. We base our loans on several different criteria, the value of the vehicle is just one
item. Other approval criteria are, ability to repay, prior loan history, credit and job stability being some of the other items we evaluate. We will gladly make arrangements to pick up the vehicle with the understanding that it is possible that the customer could potentially owe more after the sale of his vehicle than he owes now. After the sale of the vehicle we will contact the debtor and try to make arrangements to pay the deficiency balance. I hope that this resolves and satisfies any issue that Mr*** has with Presto Auto Loans, Inc. We value our reputation as the valleys premier title loan company and strive to provide the best customer service in the industry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

We had left several messages for Ms*** on her home number with no response. I listened to the message left by our collector and it didn't divulge any information that would be considered privileged or confidential. Ms*** could avoid all of this and the corresponding
collection expense by calling our office and making arrangements to pay on or before her due date. At Presto we are more than happy to work with our customers as long as they communicate with us. If they don't call or return our calls then we are required to take additional actions to collect the debt.SincerelyJohn G***Vice President Presto Auto Loans, Inc.

I believe the issue has been resolved by discounting the payoff to the principal balance.? I hope that the customer was satisfied with the resolution and that we would be able to help him again in the future.?

I have reviewed the? response made by the business in reference to complaint
ID ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On 1-6-2015 M/V Acceptance Ltd.  agreed to settle the account of Mrs. [redacted]) for $1000.00.  On 1-28-2015 We received the check and applied it to the debtors account.  This left a remaining balance of $781.97 that we cleared as per our settlement...

agreement.  Our normal operating procedures, when receiving a payoff other than cash is to wait 21 business days before the lien is released.  The title should have been released on 2-27-15.  Unfortunately due to an error on our part it was not.  Basically, 2 people thought that the other had done it and neither had.  Ms. [redacted] brought this error to our attention and the title has been released to the customer at the given address.  Per Ms. [redacted]’s allegation of elderly abuse, I can find no evidence whatsoever to validate her claim. In fact, just the opposite since we voluntarily accepted a payoff of almost $800.00 less than what was contractually owed.  We are sorry that there was a delay in the releasing of the lien, we have identified the problem with our procedures and have subsequently changed them to help avoid this in the future.  I hope that this resolves the issue.  Sincerely,[redacted]Vice PresidentM/V Acceptance Ltd.

I will gladly respond to Mr. [redacted]’s complaint.  Presto is a title loan company that is locally owned and operated.   We only make loans secured by the title of the vehicle.   We base our loans on several different criteria, the value of the vehicle is just one...

item.  Other approval criteria are, ability to repay, prior loan history, credit and job stability being some of the other items we evaluate.  We will gladly make arrangements to pick up the vehicle with the understanding that it is possible that the customer could potentially owe more after the sale of his vehicle than he owes now.  After the sale of the vehicle we will contact the debtor and try to make arrangements to pay the deficiency balance.   I hope that this resolves and satisfies any issue that Mr. [redacted] has with Presto Auto Loans, Inc.  We value our reputation as the valleys premier title loan company and strive to provide the best customer service in the industry.

On 7-14-2014 [redacted] applied for and received a $1200 loan using her 04 [redacted] as collateral.  She was to make 14 payments of $124.85 per month, starting on 8-28-14 and on the 28th thereafter.  On 8-29-14 she made her 8-28-14 payment.  This payment was returned NSF on...

9-9-14.  On 10-20-14 the customer made a $300.00 cash payment.  She was past due for August, September and October.  The $300.00 was only sufficient to cover the 2 payments.  On 12-31-14 [redacted]’s vehicle was repossessed.  She was in default of her contract and past due from 9-28-14 (4 payments past due).   On 12-31-14 the customer paid the account off.  The payoff of $1758.52 included $75.00 in accrued collection charges, $350.00 repo fee paid to a non-affiliated repossession company, a $50.00 redemption fee and $137.52 in accrued interest.  All of the fees except interest could have been avoided by the customer if she had made her payments on time.  At the time [redacted] paid the account off, she was given the address to the storage facility as well as the number to the individual that is its sole employee.  She was instructed to call and make an appointment to retrieve her vehicle.  She elected to not make an appointment and instead, drive to the facility.  Since her arrival was after the time the facility closed, she was unable to recover her vehicle on this day.  The vehicle was returned to the customer on 1-2-15 as the prior day was a holiday and the facility was closed.  [redacted] was not charged any additional fees for the extra days the vehicle was stored.  [redacted] claims the vehicle was damaged while in our possession.  While investigating the damage claim, I talked to both the repossession company and the storage company. Both stated that they did nothing to the vehicle that could possible damage the parking brake.  The vehicle was towed from the debtor’s location to the storage facility.  [redacted] has not provided us with any sort of repair bill or inspection that would indicate that the problem was anything other than a preexisting issue.  If the customer were able to provide us evidence that substantiated her claim we would certainly revisit the issue.  I hope that this resolves the issue.  [redacted]General ManagerPresto Auto Loans, Inc.

Since [redacted] has retained legal counsel I have asked him to have his attorney contact our attorney.   We look forward to having this addressed in the courts and being exonerated of any and all claims.

We had left several messages for Ms. [redacted] on her home number with no response.   I listened to the message left by our collector and it didn't divulge any information that would be considered privileged or confidential.   Ms. [redacted] could avoid all of this and the corresponding...

collection expense by calling our office and making arrangements to pay on or before her due date.   At Presto we are more than happy to work with our customers as long as they communicate with us.  If they don't call or return our calls then we are required to take additional actions to collect the debt.SincerelyJohn G[redacted]Vice President Presto Auto Loans, Inc.

This is exactly the same complaint by the same customer that was submitted on 1-6-15.  I will respond as I did then. On 7-14-2014 [redacted] applied for and received a $1200 loan using her 04 [redacted] as collateral.  She was to make 14 payments of $124.85 per month, starting on 8-28-14 and on the 28th thereafter.  On 8-29-14 she made her 8-28-14 payment.  This payment was returned NSF on 9-9-14.  On 10-20-14 the customer made a $300.00 cash payment.  She was past due for August, September and October.  The $300.00 was only sufficient to cover the 2 payments.  On 12-31-14 [redacted]’s vehicle was repossessed.  She was in default of her contract and past due from 9-28-14 (4 payments past due).   On 12-31-14 the customer paid the account off.  The payoff of $1758.52 included $75.00 in accrued collection charges, $350.00 repo fee paid to a non-affiliated repossession company, a $50.00 redemption fee and $137.52 in accrued interest.  All of the fees except interest could have been avoided by the customer if she had made her payments on time.  At the time [redacted] paid the account off, she was given the address to the storage facility as well as the number to the individual that is its sole employee.  She was instructed to call and make an appointment to retrieve her vehicle.  She elected to not make an appointment and instead, drive to the facility.  Since her arrival was after the time the facility closed, she was unable to recover her vehicle on this day.  The vehicle was returned to the customer on 1-2-15 as the prior day was a holiday and the facility was closed.  [redacted] was not charged any additional fees for the extra days the vehicle was stored.  [redacted] claims the vehicle was damaged while in our possession.  While investigating the damage claim, I talked to both the repossession company and the storage company. Both stated that they did nothing to the vehicle that could possible damage the parking brake.  The vehicle was towed from the debtor’s location to the storage facility.  [redacted] has not provided us with any sort of repair bill or inspection that would indicate that the problem was anything other than a preexisting issue.  If the customer were able to provide us evidence that substantiated her claim we would certainly revisit the issue.  I hope that this resolves the issue.  [redacted]General ManagerPresto Auto Loans, Inc.

I will gladly respond to Ms. [redacted]'s complaint.   Ms. [redacted] received a loan using her 2007 Chrysler as collateral.  She was to make 18 payments of $516.05 on or before the 26th of the month, starting 10-26-14 (see the attached Promissory Note and Disclosure statement).   Per the...

attached ledger card she has paid 1 payment near the due date.  She has been past due and delinquent since 11-27-14 and is currently past due for April 26th.    At presto we do not charge late charges.  We do charge for collection work, all of which can be avoided by contact initiated by the debtor on or before the due date.   We never charge more than $5.00 per day for all collection activity. Ms. [redacted]'s accoutn has required extensive collection work.    We have sent ledger cards to the customer multiple times but I have attached another one with this response as well as a payoff screen for her convenience.  This attached payoff is good until 7-10-16.  If this customer pays before this there will be a refund of the unearned finance charge.  If the customer pays after this date there will be a remaining balance still owed.    I hope that this information has addressed all of Ms. [redacted]'s concerns.  She is more than welcome to contact me directly at (602) 864-1000 ext 236.   Sincerely,Presto Auto Loans, Inc. John GoodmanVice President

I believe the issue has been resolved by discounting the payoff to the principal balance.  I hope that the customer was satisfied with the resolution and that we would be able to help him again in the future.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

First and foremost, thank you for bringing this to my attention.   We at, Presto, not only strive to comply with all applicable state and federal regulations but to be far more deligent in our practices than all other similar businesses. 
Mr. [redacted] is correct that he was not...

a signer on the contract.   He was listed as a party to the contract as evidenced by that attached Promissory Note.  Unfortunately this was overlooked in the collection process and it was incorrectly assumed that he was jointly responsible. He was not and I apologize for this error.     We have corrected this oversight, have filed a motion to the court dismissing the case with Prejudice (see attached) and we will further investigate what happened and to make sure that this error does not occur again. 
I am sorry for any inconvenience that this may have caused and pledge that this type of error will not happen again.  
If Mr. [redacted] has any further questions or problems I welcome him to call me directly.   My number is [redacted] ext. 236. 
 
Sincerely,
Presto Auto Loans, Inc.
John G[redacted]
Vice President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

In response to the complaint, Ms. [redacted]’s account was paid off on 12-2-13 not on the 27th of November as claimed.  As is our company policy, refund checks are written at the...

end of the month. 

 

The check was written on 12-31-13.  Since the 1st was a holiday with no mail service, the check was delivered to the post office on the 2nd of January, all in accordance with our company policies and guide lines. 

 

On 1-7-14, I was contacted by Ms. [redacted] through our web site and, what I thought, had addressed these issues and confirmed the mailing address as correct.

 

I’m sorry that she did not have a great experience with Presto and wish her the best of luck with her new loan company.

Since the customer is either unable or unwilling to provide us with any proof that her vehicle was damaged while in our possession there is very little we can do to resolve the dispute.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,[redacted]