Presto Auto Loans, Inc.

Review: I have a loan from Presto, the vehicle was totalled from a wreck. My insurance contacted Presto to pay off the loan that I have through them, and I was to pay the remainder of the balance. My insurance and I have been trying to get this resolved for the last two months. My insurance company needed Presto to sign paperwork that they had sent to them to guarantee that once the loan was paid that they would release the title to them. Presto stalled for two months now and they barely resolved the issue on August 11, 2015. We made several attempts to resolve the issue over a two month period. Now they are saying I owe interest for the last two months. The loan would have been paid off two months ago if they would have just signed the paperwork needed from the insurance company. I am very upset because now I owe more money because of interest on a balance that I tried to pay off months ago. Bottom line, my insurance company and I tried to resolve the issues at hand, and they stalled for two months and now there trying to charge me extra money for something that they stalled on. My insurance company has record of making several attempts to resolve the issue.Desired Settlement: I would like to pay the original quoted balance of what I was told and also I would like corporate to contact me so that I can get the issue resolved.

Business

Response:

I believe the issue has been resolved by discounting the payoff to the principal balance. I hope that the customer was satisfied with the resolution and that we would be able to help him again in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have had a bunch of title loans from different companies, but now I've found the right one for me! I no longer pay 12%mpr- I pay 5%mpr. My payments actually go toward paying off my loan and it builds my credit (priceless). I have nothing but good things to say

Review: I had an auto loan with MV Acceptance (aka Presto Auto Loans) back in 2007. In 2010, we sent the last payment in and we never received the title. I have sent several letters in an attempt to obtain the title and the phone number on file is never answered. My husband and I believed our loan to be paid off, but could never verify with the company. We have not heard from the company since 2010. Now tonight, a repo truck pulls up, takes our Ford Explorer, tells us that he is repossessing the vehicle because we still owe the company. However, the tow company fails to leave the license plat with us (which is required by Arizona Motor Vehicle Law), fails to provide us with a phone number to contact the creditor and cannot provide us any information on how much we owe. We were in total shock. Thinking that this is suspicious, I contacted our local police agency as Arizona Law requires that the lien holder contact the county that the repossession is going to take place in so that the police department knows the vehicle is not stolen. But low and behold, the police department has no record of any repossession in our area and so the dispatcher takes my information down so the police department can investigate. Is this fraud, a scam or what? First of all, a company that repossesses a vehicle without even attempting to contact the owner is already shady in my book. Our address has not changed in over 10 years and we have not received any mail or certified letter from this company that we still owe you any money. If we owe money, which I highly doubt we do, why have you waited so long to collect, why have you not notified us (either by phone or in writing) of your intent to repossess the vehicle, why did you not follow Arizona Law and contact the police department that you were going to repo the vehicle, why have you not tried to contact us in the last two years so that we could have paid this debt off. We filed a police report tonight for stolen vehicle. The police had to contact the tow truck company directly to verify that the whole situation was legitimate. I would like you to provide me with a detailed record of our account with you, all payments and all charges (in detail). We plan on getting our vehicle back, but your business practices are very unethical and unfair. If you had just contacted us any time in the last two years, we could have already resolved this issue, paid off any charges that you claim exist and avoided this whole nasty situation. I am hoping that when I contact your office tomorrow, we can make civilized arrangements to take care of this issue and to get our vehicle back. I would just highly recommend that anyone considering doing business with you, think hard about going into business with such a unethical and unorganized company. I would hope that this issue is some clerical issues on your part, as I would hate to think that any company would be so desperate that they would consider a loan paid and then come back after two years and claim there are still charges owed. I hope my next review is more positive about your company but I guess that all depends on you and what happens when I call tomorrow.Desired Settlement: 50% off the total listed as currently owed, no charges for the repossession and our title showing the lien was satisfied.

Business

Response:

In response to the complaint filed by Ms. [redacted].

Ms. [redacted] purchased the vehicle in question from [redacted]

on 3-24-2007 and signed a contract to make 42 monthly payments of $405.27. She was also required to maintain comp and

collision insurance on the collateral for the term of the loan. The contract

was subsequently assigned to [redacted].

The debtor was habitually past due on the account and VSI

insurance was added to the account, as well due to the debtor’s failure to

maintain the required insurance.

On 9-13-2011 Ms. [redacted] requested a pay off on the

account. She was quoted $1446.32. On 9-14-2011 she made a payment of

$500.00. At this time she was due for

2-15-2011. After that date we made numerous attempts to contact the customer

but were unsuccessful.

The customer states that they made several attempts to contact

us. Our phone number has been the same

number for over 25 years; we are listed in the phone books and have been at our

current address for 14 years.

The customer claims that they have not heard from us since

2010 but continued to make payments until September of 2011. The customer also called us several times in

2011 and responded to our collection efforts.

The account was charged off on 11-30-2011. Our recovery department continued to work the

account. On 6-4-2013 we were able to

verify a good address and the unit was recovered.

The customer states that per Arizona Law, we were required

to contact the county prior to a self-help repossession. There is no law on the books that I am aware

of that requires this.

The customer further claims that our business practices are

unethical. We have been a licensed

lender in Arizona since 1956 and have never had an unresolved or negatively

resolved issue with the Revdex.com, DFI or the AG’s office.

Since the date of the repossession and complaint the

customer has made contact with the office and is working out a solution to pay

the remaining balance and redeem their collateral.

Review: My loan was originally done in December of 2011. It is now almost July of 2013. I have paid these people over $1800 and they are sending me delinquencies still to this day. My loan including interest plus a lot more has been paid. They have ruined my credit. They have harassed me at work. They call 2 or three time in a row from a blocked number then charge me for it. This is a nightmare and I want it to stop. I want my title to my vehicle. A written apology letter. And my credit restored.Desired Settlement: I want the loan satisfied and the title to my car asap. An apology letter. And I want my credit restored.

Business

Response:

Mr. [redacted], received a loan with Presto on 12-16-2011 and was scheduled to make payments of $102.95 due on the 16th of the month, starting 1-16-2012. The customer made the first payment on time, the second payment was 5 days past the due date and the customer has been delinquent since that time. He has recently been 60 days past due and is now past due for April 16th. He current principal balance is $68.09, with a pay off of $74.33 good until 7-10-13. Mr. [redacted], claims that we have ruined his credit. It is he that has been responsible for any negative reports to the credit bureaus since it was he that has paid past the due date. The customer claims that we have harassed him at work. We, in no way have harassed anyone but due to his delinquency, his account has required extensive collection work. All of the collection calls and letters from Presto could have been avoided by either paying on time or calling us, making and keeping subsequent payment arrangements. Per the contract we have the right to charge reasonable collection charges and that is what we have done. Again, if the customer has called us on or before the due date, there would be no additional charges other than accrued interest. The customer has a balance due with us and as soon as it is paid we will gladly send him the paid papers and release our interest in the collateral. If he feels that we have reported his account incorrectly to the credit bureaus he certainly has the right to contest that through the appropriate agencies. I hope that this has addressed the concerns of all involved.[redacted]Vice PresidentPresto Auto Loans, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The only reason I am late is because of the "collection costs" and being told my pay off balance is one thing and then its another. Why would I let you people ruin my credit for $80? You people call 4 times in a row from a blocked number and charge me for each phone call then send an e-mail. When I call (as instructed) I get a rude person on the other line that just says "hello" not identifying what company they work for or who they are. They ask "whats yours name" and refuse to identify themselves until I do (I am not going to tell a person who I am until I know who I am calling!) then put on hold and no one picks up... but you charge me for it.I am at work and you call asking for "[redacted]" (while I am off site) another [redacted] picks up the phone and attempts to tell the person they are not the correct person and they call back again (and HARASSED when they tell them they are not the correct [redacted])... And then I am charged. I dont pick up blocked numbers. When I do pick up, I ask who is calling and the person refuses to give their name and why they are calling ( I am assuming it is your people because I get 4 calls in a row and then an e-mail) Then, like I said, I call the number listed and I get put on hold for 5 min each time. I then send an e-mail in response and it take 1-2 days for a response... and guess what... my balance grows! You can't call from blocked numbers 4 times, send an e-mail and not respond, and then not pick up when I call and expect me to pay you each time for that? And then I make a payment thinking its my payoff balance and then charged late? And then you ruin my credit. Restore my credit, eat the $80 Like I said... I have given you people WAY over the interest and principle for this loan. I am not asking for any money back. I want the phone calls to stop, my balance to be zero, and my credit restored due to the confusion caused by YOUR company and that I call to reach out and no one helps (instead they give me the runaround so my balance grows)

Regards,

Business

Response:

In response to your most recent statements, the only reason for collection cost was because collection works was required due to you being past due on your payments. If we call or send letters we only charge $5.00 per day. If we called multiple times, mailed or emailed a letter, again, the total charges added to your account were $5.00. If you had paid on time or called on or before your due date and made/kept those payment arrangements then again, there would be no collection charges. All of the collection work could have been avoided by you if you had communicated with us. The contract is an interest bearing contract and accrues interest on a daily basis. If you requested a payoff today and then a week later, it would be different. Our computer system records every time we quote a payoff. During the term of the loan, you requested a payoff 4 separate times. The first was on 2-7-13 and the payoff was $377.19. On 2-11-13 you again requested a payoff. The amount quoted was $279.47 and was good until 2-15-13. On 4-17-13 you again requested the payoff. The amount at that time was $267.36, good until 4-19-13. On 4-19-13 you went into our [redacted] office, paid $140.00 and after posting that payment, you were quoted a payoff of $128.84, good until 4-26-13. On 5-16-13 or 20 days past the date that the payoff of $128.84 was quoted, you paid $80.00. The last payoff I quoted was for $74.33 and is good until 7-10-13. If you would like you title released and paid papers, this is what is required. Mr. [redacted], you signed a contract with clearly stated due dates. The fact that you basically ignored those dates and paid whenever you felt like it doesn’t mean that you won’t be penalized. Those penalties are collection charges and additional interest.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I had a loan with Presto and was offered a loan with another company for a lower interest rate. I moved the loan and the new company paid off my existing Presto loan. I had no issues with Presto prior to moving my loan. The only reason I was moving my loan was because of a lower interest rate. My loan had been overpaid by just over $100. I was told I had to wait 21 days for the refund. I paid the loan off around the 27th of November. I have called several times about my refund check and I am getting nowhere! I leave messages for a manager but I never get my call returned. I have also left messages on a machine with no return calls. When I do speak to someone, I am told that my check was mailed on the 30th of Dec. I am trying to verify the address and verify it really went but no one will do that. They say I have to speak to a manager who will never call me back. I wanted to send that money to my new loan to pay it down. Should I charge Presto interest just as they would charge me?Desired Settlement: I just want my money back that I over-paid. If I can't get a response, I want the interest on it, too!

Business

Response:

In response to the complaint, Ms. [redacted]’s account was paid off on 12-2-13 not on the 27th of November as claimed. As is our company policy, refund checks are written at the end of the month.

The check was written on 12-31-13. Since the 1st was a holiday with no mail service, the check was delivered to the post office on the 2nd of January, all in accordance with our company policies and guide lines.

On 1-7-14, I was contacted by Ms. [redacted] through our web site and, what I thought, had addressed these issues and confirmed the mailing address as correct.

I’m sorry that she did not have a great experience with Presto and wish her the best of luck with her new loan company.

Review: I am the Power of Attorney for my elderly mother who was mentally unstable at the time she pawned her car title to MV Auto Acceptance, i.e. Presto Auto Loans, she dealt directly with [redacted]. She nearly died from exhaustion and heart failure, I picked her up from the hospital in Phoenix AZ in November 2014 and found she had sold her car title to these people. I contacted [redacted] and explained she was sick and has no money, due to her sickness. After going back and forth, he agreed to take $1,000 to settle the loan (I have documentation of this via emails he sent to me) so we borrowed the money and sent him a check January 24, 2014, later he said they did receive the money by January 29th which was their terms and the account was settled, that they would release the loan and title to her. A month later the title had not been released, so I called [redacted] and he said, Oh it will be released within one week. Now (April 3, 2015) it is two months later and I did call him again, to no avail, I contacted the [redacted] and they said, That MV Acceptance LTD has NOT released the title, and that it should have only taken 48 to 72 hours to do so. I feel this is inappropriate business practice and elderly abuse for profit. It saddens both my mother and myself, as we are in Nebraska and she is now in a home, we feel helpless in this matter and seed to resolve it soon. Thank you for your help!Desired Settlement: Release the lien to my moms Saturn as you promised.

Business

Response:

On 1-6-2015 M/V Acceptance Ltd. agreed to settle the account of Mrs. [redacted]) for $1000.00. On 1-28-2015 We received the check and applied it to the debtors account. This left a remaining balance of $781.97 that we cleared as per our settlement agreement. Our normal operating procedures, when receiving a payoff other than cash is to wait 21 business days before the lien is released. The title should have been released on 2-27-15. Unfortunately due to an error on our part it was not. Basically, 2 people thought that the other had done it and neither had. Ms. [redacted] brought this error to our attention and the title has been released to the customer at the given address. Per Ms. [redacted]’s allegation of elderly abuse, I can find no evidence whatsoever to validate her claim. In fact, just the opposite since we voluntarily accepted a payoff of almost $800.00 less than what was contractually owed. We are sorry that there was a delay in the releasing of the lien, we have identified the problem with our procedures and have subsequently changed them to help avoid this in the future. I hope that this resolves the issue. Sincerely,[redacted]Vice PresidentM/V Acceptance Ltd.

Review: Presto Auto Title Loans has harassed me for a debt that is not my own. I was added with permission to another party's application as an AUTHORIZED PERSON TO SPEAK TO. I never signed the application and have never signed the contract. Yet, I have been collected on exhaustively, through phone, emails, letters, and now even a lawsuit that I have to file a countersuit to. I have also complained to the attorney general, complaint [redacted]. I am not a co-owner to the vehicle in question nor a driver of the vehicle. The person whom entered into contract with is a single, unmarried person. I am a single, unmarried person. This is not a part of marital debt. This company is in violation of the Fair Debt Collection Practices Act.Desired Settlement: I want ALL communications, email/phone/letters to cease immediately. I want the libel/slander/defamation to stop immediately. I am not a party of the contract entered into by their client. This is harassment.

Business

Response:

First and foremost, thank you for bringing this to my attention. We at, Presto, not only strive to comply with all applicable state and federal regulations but to be far more deligent in our practices than all other similar businesses. Mr. [redacted] is correct that he was not a signer on the contract. He was listed as a party to the contract as evidenced by that attached Promissory Note. Unfortunately this was overlooked in the collection process and it was incorrectly assumed that he was jointly responsible. He was not and I apologize for this error. We have corrected this oversight, have filed a motion to the court dismissing the case with Prejudice (see attached) and we will further investigate what happened and to make sure that this error does not occur again. I am sorry for any inconvenience that this may have caused and pledge that this type of error will not happen again. If Mr. [redacted] has any further questions or problems I welcome him to call me directly. My number is [redacted] ext. 236. Sincerely,Presto Auto Loans, Inc. John G[redacted]Vice President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved with the Revdex.com.

Regards,

Review: Ok I got a second loan front this company. They are a title loan company. So the loan is based on the value of the vehicle that you bring in. I got the loan with full intentions of paying on it like I did my first loan. But my wife then my father got really ill. So we told the company that I would not be able to pay the loan and to please come get the truck that we got the loan on. I ask for a voluntary repo. They told me that the truck had no value and that is not what they did the loan on. That it was based on job length and pay history. If that is what they base the loan off of then why do they still hold the title to my truck then. They advertise as the lowest rate on title loans not personal loans. So I was told to make arrangements to drop off my truck for them. If I was able to do that I would. That is why I asked for them to please just come take the truck.

I do not like that I am in this situation that I have to give up the truck but I know that I can not pay them. So I am trying to do the right thing and give up the truck to try and pay the loan. But they act like that the truck is meaningless. But yet they are a title loan company.Desired Settlement: I would just like them to come get the truck and auction it off. So I can try to get as much of this loan paid off. Then make arrangements to pay what ever balance may be left after the auction.

Business

Response:

I will gladly respond to Mr. [redacted]’s complaint. Presto is a title loan company that is locally owned and operated. We only make loans secured by the title of the vehicle. We base our loans on several different criteria, the value of the vehicle is just one item. Other approval criteria are, ability to repay, prior loan history, credit and job stability being some of the other items we evaluate. We will gladly make arrangements to pick up the vehicle with the understanding that it is possible that the customer could potentially owe more after the sale of his vehicle than he owes now. After the sale of the vehicle we will contact the debtor and try to make arrangements to pay the deficiency balance. I hope that this resolves and satisfies any issue that Mr. [redacted] has with Presto Auto Loans, Inc. We value our reputation as the valleys premier title loan company and strive to provide the best customer service in the industry.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,