Preston Toyota

Preston Motors has resolved this issue thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have bought cars from Preston's but they seem to just turn their back on that Tell my wife that, she has been sick ever since we were on our way to pick up our Rav for retirement There is no loyalty at Preston's unless you buy what they offer I sent over people to their business I know this is not going to work unless they make a bunch of money off of me I would like the Revdex.com to let people know about Preston's on the reviews I was just a little person in their eyes so Preston's Motor will move on to make money on some other personPllease let other customers know what they did to me on Preston's reviews

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Paul Nicklin

This vehicle was purchased with no warranty The customer declined all available warrrantys At the time of purchase the vehicle passed pa inspection Preston motors did offer a discount for the service work

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the check, in the amount of $564, is sent within one week Regards, Barbara Demyan

Complaint has been satisfied

The 04 Tacoma is known to have rust issues to the frame which is why I requested the dealership send me pictures of the vehicle. I was obviously concerned with the rust but they assured me that they went through the vehicle multiple times. The vehicle itself was very clean besides the frame and undercoat. Due to Toyota knowing they had frame issues the truck was still covered under warranty for another 3 years. So I purchased in good faith that vehicle was properly inspected and was good to go. Never mind the fact that they didn't see the water pump leaking with barely any fluid left in it. The main issue is that the bolts and brakes are so rusted that many parts would have to be changed out to make the vehicle safe. It's not a big deal when you spend 350 bucks to change out the brakes but when it's 3000 due to rust that's something that should have been known by the mechanic who did the inspection. When my local Toyota dealer statues they are surprised that a dealership would sell this truck with so much rust to the components it's an issue that the mechanic/inspector should have seen and not swept it under the rug. I'm more then happy to provide the documentation that my local dealer gave showing the work that needed to be done. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12052668, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Andrew O'neal

Please contact me directly to discuss as Preston Motors has nothing else to do with this concern. My number is ###-###-#### Justin M[redacted]. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] We did come in with that Jeep in mind, and one of the main selling points in buying the car was that it had u connect. First thing the car is not  the typical stocked Composss it has leather seats, heated, remote start  and the u connect radio all ready, the chip needed to be installed. Second in our conversation the salesman was asked dose this have hands free calling and will our daughter  needs that . His reply was yes this will support your daughter's phone.

It is an unfortunate situation for both party's in this matter.  We did not complete a transaction with this customer. We have been 100% up front and honest about the mistake made with the "quote" that was given to the customer.  We have made another offer to the customer, however that has shown to be not acceptable to him.    Thank you

VEHICLE WAS DRIVEN FOR TEST DRIVE FOR STATE INSPECTION BY A MASTER TECHNICIAN FOR APPROXIMATELY 7 MILES WITCH IS PART OF THE STATE INSPECTION TO ROAD TEST VEHJICLE. WHILE ON TEST DRIVE TECHNICIAN NOTED AND ENGINE NOISE AND TOLD THE SERVICE ADVISOR TO ADVISOR THE CUSTOMER BECAUSE VEHICLE WAS UNDER...

WARRANTY AND WAS NOT SURE IF CUSTOMER WAS AWARE OF THE NOISE. ONCE NOTIFYING CUSTOMER OF NOISE HE INSTANTLY ASSUMED IT WAS SOMETHING THE DEALER DID. SERVICE MANAGER SPOKE TO CUSTOMER AND EXPLANIED IT WAS IMPOSSIBLE TO DAMAGE THE ENGINE ON A 7 MILE TEST DRIVE ON CITY ROADS WITH SPEED LIMITS OF 45MPH BUT A VEHICLE WILL PASS INSPECTION WITH AN ENGINE NOISE. ADVISED TO TOW TO SUBARU DEALERER BEING IT WAS AN OBVIOUS WARRANTY DEFFECT AND COVERED UNDER WARRANTY WITCH IT WAS. IF IT WAS DETERMINED ABUSE THE SUBARU DEALER WOULD HAVE DENIED REPAIRS. DEALER IS NOT WILLING TO BUY VEHICLE BACK OR PRCEED ANY FURTHER.

Mr. [redacted]'s vehicle was brought into dealer with electrical issues. Vehicle was involved in and accident and driven for over a month without a driver side fender liner installed causing mud and water to be thrown into BCM module causing corrosion witch is not warranty defect and cannot be replaced...

under warranty.

We will have our service manager call and follow up on this situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Paul Nicklin

Preston Motors has resolved this issue.
thank you

This vehicle was purchased as-is with no warranty.  The customer declined all available warrrantys.  At the time of purchase the vehicle passed pa inspection.  Preston motors did offer a discount for the service work.

Hi [redacted] and [redacted] thank you so much for your feedback. I am sorry it has taken me so long to respond, I was on family vacation and had a business trip this past week.I am so sorry to hear that you didn't have a good experience with our dealership. In regards to the CARFAX history report, I can...

assure you that we are not trying to be deceitful. In fact, we strive for transparency that's why we pay to provide complimentary CARFAX history reports on every vehicle. You can view them online both on our Honda website prestonhonda.com and our group site prestonauto.com at anytime. They are also complimentary on many of the third party sites that we partner with like AutoTrader and Cars.com.  I just tried calling you at ###-###-#### with no luck. Please call me back on my cell phone at ###-###-#### to discuss further.

Toyota Tacomas have a known issue with rust as part of the Toyota Truck frame rust settlement. We have replaced hundreds of frames at our dealership that failed for rust damage. I understand that a Toyota dealer in New Mexico and California would feel as though this is a lot of rust being that northern road conditions with salt cause this rust to occur. However, we inspected this vehicle and the frame at the time of delivery passed this inspection. Trust us we wish it needed a new frame as Toyota pays us very well to do these warranty frame replacements however this vehicle did not fail the frame inspection. Not only did we send you several pictures, but you personally inspected the vehicle whenever you were here. Lastly, we welcome any techs or inspection companies to come in an look at any of our vehicles for additional peace of mind. You purchased an as-is vehicle that you personally inspected, we will not be providing any financial assistance. Thank you.

The 2004 Toyota Sienna was towed in Saturday August 13 around 11am for an overheating concern. Matt [redacted] the service advisor informed [redacted] that the schedule was full but would make every attempt possible to diagnose the concern. The vehicle was then driven into the shop and a pressure test of the cooling system was performed by a certified Toyota Technician and the results came back as a rusted hole in the bottom on the radiator and a thermostat was also recommended. Matt then had the parts department try to locate an after market radiator due to a Toyota factory radiator no in stock and was unable to locate one until Tuesday morning. Matt then advised [redacted] of this issue and at no point in time knew the customer would want to tow the vehicle back to New Jersey nor did the technician who worked on the vehicle. Once [redacted] informed Matt that they could not wait for repairs that is when Matt contacted myself Justin M[redacted] about arranging to have vehicle towed due to no local companies were able to transport three adults in a tow truck. I then worked with [redacted] to agree on a reasonable price for the tow and made arrangement to have him on the road the same day. I myself nor Preston Motors would never do anything to cheat a customer out of money instead try to do everything we can to help. I tried calling the daytime number listed and also text messaged [redacted] so please feel free to contact me personally if need be to discuss further my direct number is ###-###-####.

In response to the recently filed complaint, [redacted] and [redacted] did come to Preston Chrysler Jeep Dodge Ram to purchase a car for their daughter.  Upon the arriving on our lot they were met by Anthony B[redacted].  The customers then proceeded to show Anthony a picture...

of a car they were interested in purchasing.  Anthony test drove the vehicle with them. This was the only vehicle they were interested in, they knew the stock number, color and options.  At that time one of our Managers, Rory S[redacted] got involved with the pricing of the vehicle.  As a True Car customer they purchase the vehicle $500 under invoice on an in stock unit, which is what they did.  Installation of u connect was never discussed nor was the option ever discussed by either Anthony or Rory.  After finalizing the deal and completing all the paper work we go over the vehicle so they know how to work all the options.  Anthony had the vehicle pulled up front, as we do with all our deliveries to go over the options, at which they replied we don't need to do that, we own multiple Jeeps.  I have received multiple phone calls from both the customer and Chrysler concerning this matter, never was it discussed by either Anthony or Rory that we would install u connect or that u connect was on option on this vehicle.  This is the car the planned on purchasing, this is the car they showed up to buy, this is the car they purchased.  [redacted] General Sales Manager Preston Chrysler Jeep Dodge Ram