Preston Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
Regards,
[redacted]  Preston motors did not even come close to resolve this.  They were just plain nasty(the Preston brothers).  They wanted me to pay 369.00 from 295.00.  They said sorry it was an honest mistake.  I was on my way to pick up the SUV that morning when they changed their mine.  Thank You

The problem is the technician wrote the inspection sticker of the mileage that was wrote down on the repair order instead of the mileage that was on it after the road test. Once again after speaking to Subaru the repair was covered under warranty had it been abuse the repaired would have been denied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have bought 10 cars from Preston's but they seem to just turn their back on that.  Tell my wife that, she has been sick ever since we were on our way to pick up our Rav 4 for retirement.  There is no loyalty at Preston's unless you buy what they offer.  I sent over 10 people to their business.  I know this is not going to work unless they make a bunch of money off of me.  I would like the Revdex.com to let people know about Preston's on the reviews.   I  was just a little person in their eyes so Preston's Motor will move on to make money on some other person. Pllease let other customers know what they did to me on Preston's reviews.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the check, in the amount of $564,  is sent within one week. 
Regards,
Barbara Demyan

Review: On February 5th, I had an Oil Change and Tire rotation From Preston GMC service Department. After about an hour waiting the service manager came to me and said the oil change was done but they recommended that I have new tires put on and quoted me a price. I told them that I did not want to put them on today. He seemed annoyed and said my truck would be right out. I waited about 30 minutes and my truck was still not ready. The manager handed me a bill and said they are washing the truck it will be out in a minute. When I went to pay the bill it was over $90 for an oil change and Tire rotation. I told the clerk the last time I had both items done at their service the total was only about $66.00. She looked it up and went and talked to the service manager. About 20 minutes later the new bill was ready and it was for about $76. I paid the bill but when I got home I found my last bill and compared it to the bill I received on this day. I found that they charged me more than twice for the oil filter. I filled out their survey and reported this to them and asked why it went from $90 to $76 why it took so long and why I was charged doubled for the oil filter. I have not heard anything back from them so that is why I am filing thins complaint. One last thing, my appointment was for 7:30am, when I arrived they told me the technicians don't come in until 7:45 or 8:00 so why do they schedule appointments at 7:30Desired Settlement: Explanation of why the bill went from $66 to $90 to $76, and explanation of why it took so long.

I can't take my truck to them for service any longer because I can't trust them.

Business

Response:

We will have our service manager call and follow up on this situation.

Review: 9/13/2014 One this date I took 2 Rav 4 SUV's to my house so my wife could pick the color on which to buy. We already got the price that we would be paying which was 295.00 month. After some talking to salesman we agreed to 295.00. After clearing my car out and seeing my insurance co. we decided to buy it. I was going to pick it up the next day(I bought about 10 cars there in the past). I went to work came home that night to see my wife crying saying that the salesman [redacted](not his fault) called to tell my wife that the Financial person [redacted] made a major error in the payment it was going to be alot more a month(about 100.00 more). I was on my way that morning to pick it up and it was the first time for wifes sake that I have seen her so happy because she is on antidepressants. I will be retiring in 3 months and that fit into our budget. I can't say how this has affected our lives. I went there and [redacted] admitted he must of got distracted when he gave the salesman the price. Thank YouDesired Settlement: I would like the Rav 4 for the price they gave in the first place! 295.00

Business

Response:

Preston Motors has resolved this issue.

thank you

Consumer

Response:

Review: On Saturday, May 28, 2016, I took my 2014 Subaru WRX car into Preston Chrysler Dodge Jeep Ram Service Station in New Castle, PA for a routine annual PA state inspection. My car is basically brand new, and I am the original owner. Upon taking the Subaru WRX into Preston for the state inspection, it had 9,255 miles on it.

When I arrived at Preston on 5/28/16, the car was in mint pristine physical and mechanical condition. The Service Desk worker at Preston told me the inspection would be completed in a couple of hours, and they would call me when it was ready to be picked up. He called me exactly two hours later, and he told me the car passed inspection and it was ready for pick up. He also said he heard a noise in my motor, which sounded like a broken rod. This shocked me because my car has never made any noises prior to this.

When I arrived back at Preston's to pick up the car, the service worker and I started the car so he could let me hear this noise. We started the car, and there was definitely a horrible motor noise that was not present when I dropped the car off two hours earlier. I asked who drove my car, and he said they drove it in the parking lot to the Service Garage for the inspection (this equals approximately 500 feet). When we started the car to hear the noise, I noticed the odometer was seven miles higher than it was when I brought the car in for the inspection. The odometer read 9,262 miles. I asked him who drove my car seven miles, and he proceeded to get his manager, who was the Service Manager.

The service manager told me his mechanic had to drive my car for the road test portion of the PA State Inspection. The PA State Inspection Law requires a road test, however, driving the car for seven miles seems uncommon and excessive. The documented paperwork from the dealership shows mileage in (9,255) and mileage out (9,256), and the PA Inspection sticker states the same on the windshield (9,256). However, my odometer read 9,262 miles, which clearly does not match their paperwork.

The service manager told me my car was under Subaru's Manufacturer Warranty, and I needed to take it to a Subaru garage. I told him I was not going to take the car anywhere, given the sound the motor was making. We called Subaru in Butler, PA, and spoke with their service manager. Subaru's service manager stated to absolutely not drive the vehicle while it was making that sound, and he said to have it towed to Subaru in Butler for further diagnostics. After a lengthy discussion with Preston Service Manager, he arranged for a tow truck to pick up the car on Tuesday, May 31 (due to Monday's Memorial Day holiday). I requested a loaner car from Preston, and they refused and stated this was my problem. Preston's customer service was poor and even included a verbal threat ("Dude, you are messing with the wrong guy here.") I had to have my wife pick me up at the Service Garage due to the fact I did not have a vehicle to drive home.

On Tuesday, May 31, 2016, my Subaru WRX was picked by a tow company, which was one of the workers at Preston's tow business. This appeared to be a conflict of interest given the situation that occurred three days earlier. My car arrived at Subaru in Butler, PA and their mechanics quickly determined the motor was ruined and needed replaced. The top mechanic at Subaru in Butler said the car was in mint condition, and he could not believe the motor was blown. He stated, "Someone drove the [redacted] out of your car for a joyride." Since my car is still under warranty, Subaru in Butler, PA, is trying to get the motor replaced.

On Tuesday, May 31, 2016, I called Preston's General Manager of Preston in New Castle. He called me back on Thursday, June 2, 2016 to hear my story. The General Manager stated he was going to investigate the situation further and call me back. He called me back later on Thursday and completely backed his workers saying they did nothing wrong. He could not answer for the undocumented miles driven, nor could he explain how the motor was ruined. He continued to say this was unfortunate and could have been a coincidence that the motor broke.

Key Points to Consider:

1. There was false mileage documented on my paperwork.

2. They passed the car for the 2017 PA State Inspection and placed the sticker on my car with 9,256 miles written on the windshield sticker. If the motor was ruined, how could it have passed the road test?

3. The mileage on the actual windshield PA Inspection Sticker matched the paperwork mileage out (9,256), but my odometer was 9,262.

4. If my car motor was making this noise prior to me bringing it in for a state inspection, I would have taken it to Subaru myself because the car is under Manufacturer Warranty.

5. Subaru mechanics in Butler, PA determined my car's motor was ruined.

6. What occurred during those seven undocumented miles, while under Preston's care of my car, to cause my motor to blow up?

7. Preston's customer service was despicable. They were also quick to point out that my car was still under warranty and that these types of sporty cars are meant to be driven hard, and that the car should be able to handle any type of hard driving.

8. Paperwork from Preston's was never given to me. Pictures of the paperwork and odometer from Preston's that are time-stamped from my I phone are available for your review if you need them.Desired Settlement: I believe that Preston Chrysler Dodge Jeep Ram in New Castle, PA should take responsibility for breaking the motor during a seven-mile road test for the PA State Inspection. I want Preston to explain:

1. Why did the car pass the safety road test with a blown motor? Or was the car taken for a joyride after the sticker was placed on the windshield?

2. Why does the paperwork (mileage out) and windshield sticker not match the actual odometer?

I believe that Preston Chrysler Dodge Jeep Ram should buy my car back in one of the following ways:1. Excellent private party value, which would be approximately $27,066

2. Fair market range, which would be approximately $28,304

As a consumer, I should not have to worry about a business taking my car out for joyride for seven miles during a PA state Inspection. I should not have been verbally threatened by the Service Manager when asking for a loaner car. I believe the General Manager of Preston needs to own these mistakes and make it right

Business

Response:

VEHICLE WAS DRIVEN FOR TEST DRIVE FOR STATE INSPECTION BY A MASTER TECHNICIAN FOR APPROXIMATELY 7 MILES WITCH IS PART OF THE STATE INSPECTION TO ROAD TEST VEHJICLE. WHILE ON TEST DRIVE TECHNICIAN NOTED AND ENGINE NOISE AND TOLD THE SERVICE ADVISOR TO ADVISOR THE CUSTOMER BECAUSE VEHICLE WAS UNDER WARRANTY AND WAS NOT SURE IF CUSTOMER WAS AWARE OF THE NOISE. ONCE NOTIFYING CUSTOMER OF NOISE HE INSTANTLY ASSUMED IT WAS SOMETHING THE DEALER DID. SERVICE MANAGER SPOKE TO CUSTOMER AND EXPLANIED IT WAS IMPOSSIBLE TO DAMAGE THE ENGINE ON A 7 MILE TEST DRIVE ON CITY ROADS WITH SPEED LIMITS OF 45MPH BUT A VEHICLE WILL PASS INSPECTION WITH AN ENGINE NOISE. ADVISED TO TOW TO SUBARU DEALERER BEING IT WAS AN OBVIOUS WARRANTY DEFFECT AND COVERED UNDER WARRANTY WITCH IT WAS. IF IT WAS DETERMINED ABUSE THE SUBARU DEALER WOULD HAVE DENIED REPAIRS. DEALER IS NOT WILLING TO BUY VEHICLE BACK OR PRCEED ANY FURTHER.

Consumer

Response:

Review: I purchased a 07 Jeep Wrangler from Preston Honda in February 2016. It was a great looking vehicle with a new inspection performed at their facility and told it was a clean great car with 73,000 miles. We bought the car for around $12.700 all told.

I take my vehicle to a local jeep dealer in May to correct an issue with passenger seat belt locking and ask them just to check brakes/rotors so I knew when I would need to repair. I get a call stating that the front rotors were so small they were barely making any contact with brake pads-it's unsafe to drive and should have never passed inspection! We quickly called Preston and after 1.5 days of back and fourth they admitted to inspecting the vehicle and agreed to replace at no cost. Great! No problems...

I found a good deal on another car in June 2016 and go to trade my jeep in according to Kelley blue book should be worth what I owe around this time $12.200, but come to find out that the vehicle had been in a rear end collision-which was repaired, but dropped the value of my car to $8000. NONE OF THIS WAS DISCLOSED TO ME AT TIME OF PURCHASE!! No carfax or comparable was presented to me to go over-the purchase would have never happened in the first place.

We call preston again said we would get phone call from owner we waited full day no response, husband calls again they tell us he's in Hershey and would call us the next day (Saturday) we wait until 11 AM with no response, and drive to dealership. We get there and sales manager states "he wants to make it right" tries bringing me to 2 used vehicles one muffler was rattling and other was in repair shop! Then he tells us he will buy car back at $8000....seriously you did not disclose this accident that caused the blue book value to tank and now you want to buy it back at nearly a $5000 loss??? Probably so you can sell it to another unknowing victim...I'm a mother who works part time and barely make ends meet as it is and you think I can honestly afford a $5000 hit to my bank account...well the answer is no I can not and it's placing a lot of stress on my family.

Admittedly my husband blew up-only out of frustration-we are now "banned to return"- to the situation that they've put us in with no remorse on how it's going to impact innocent people like us. We thought we were dealing with a reputable dealer, but clearly not the case!

I just want Preston to present EVERYONE with a carfax on used vehicles so that they can make an educated decision as to whether or not the car is worth the purchase...I wish they could actually make this right with us, maybe actually call Bobby P[redacted] and tell him about the situation instead of saying they are going to.Desired Settlement: would like the difference of what is owed to what it's worth...

Business

Response:

Hi [redacted] and [redacted] thank you so much for your feedback. I am sorry it has taken me so long to respond, I was on family vacation and had a business trip this past week.I am so sorry to hear that you didn't have a good experience with our dealership. In regards to the CARFAX history report, I can assure you that we are not trying to be deceitful. In fact, we strive for transparency that's why we pay to provide complimentary CARFAX history reports on every vehicle. You can view them online both on our Honda website prestonhonda.com and our group site prestonauto.com at anytime. They are also complimentary on many of the third party sites that we partner with like AutoTrader and Cars.com. I just tried calling you at ###-###-#### with no luck. Please call me back on my cell phone at ###-###-#### to discuss further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Last Wednesday I contacted this dealership via e-mail about a Nissan they had. I set up an appointment to test drive the car the very next evening. I fell in love with the car as soon as I sat in it. After discussing financing with the salesman I asked if I could take it to my mechanic that Saturday morning to see if he thinks that it's a smart purchase for me. The salesman said he can't promise the car will still be there, but if it is, that'd be fine. That Saturday I arrived at the dealership at 9:30. I took the car back to my mechanic and we agreed I would purchase the car. As soon as I left my mechanic's shop I called the dealership to let them know that I'd be buying it and my salesman needed to call my insurance agent to let them know we needed to change my coverage. After arriving back at the dealership we started the financing process. I signed all papers; warranty information, lean holder information, etc. All papers were signed and I was just about to get my temporary tag to take the car home. They realized at that point that when they titled the car to their dealership it was titled incorrectly. They guaranteed they would fix their mistake and deliver the car to my house Monday. Now they are withholding the car from me for six weeks + until this issue is resolved with the state of PA. They claim I have no right to the car because they never sent paperwork in to finance it, but I signed everything. They gave me the option to purchase another car or take my old car back until this is fixed. I told them my old car is not dependable which is why I traded it in. I asked them to give me a rental and they said no way. They claim they are doing what they can; but they are clearly not helping me until they fix their mistake. Unfortunately, I don't have six weeks left to find a car. They also refuse to give me copies of paperwork I signed.Desired Settlement: The car dealership is more than capable of issuing a rental, I don't see why they can't. They put this car on the lot and they made the mistake of "selling" it. They also need to give me copies of what I signed so I have the information to protect myself against this dealership. I love the car and I want it badly, but this car dealership won't get my sale if I have to find something before then because my car breaks which they are fully aware of and don't care.

Business

Response:

Preston motors is doing everything we can to resolve the title issue, we have had a clerical error that cannot be fixed in the quick time frame. We are not able to give alternate transportation for that time frame. What we are working on is in the best interest of the customer. We have not received any money for the transaction. Preston Motors would like to cancel this deal entirely due to the fact that we believe there is no way to make this customer happy due to the circumstances that have transpired in the past 24 hours.

Thank you,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me due to the fact that like I said I knew my car wouldn't last six weeks and again since youll do nothing to help during that six weeks I'd rather never give your company a cent and have pursued other cars. Clearly you could care less about my business or you'd do whatever it takes to make sure I was able to get by while your company fixes YOUR mistake.

Regards,

Review: I purchased a 2007 Versa from Preston Toyota, I asked to test drive and I was told after we get the paper work done. I loved the car, after having it for two days the water temperature gauge continued to stay on so Preston made an appiontment for it to be checked, during the time in wait for the appiontment I did notice that the muffler system sounded loud, so when I took it in I mentioned to them that muffler system was loud and the temperture light was staying on. They proceeded to take my car in to look at it, turns out the radiator hose was bad so they replaced it and told me they found nothing wrong with the muffler system, well 3500 miles later, the muffler system is still getting louder, so I took it to my mechanic to have him check it, turns out that the pipe close to the muffler had been cut and pieced together and has rusted completely out. My mechanic said there is no way that would have rusted out like that since the inspection was done on the car in Febuary 2016, the muffler system has to be replaced from the catalyic converter back to the muffler which would cost $385, So I called preston again only having the car for 6 weeks, they took my car in and made me sit for two hours only to tell me that they wouldnt fix it because I bought the car as is. Then as I was walking out the mechanic informed me that the axel shaft is leaking too but they arent going to fix that either.

Something needs to be done they are licking and sticking inspection stickers on cars that will not pass inspection, I love the fact that I have a nissan but I am not only upset that my car should have never passed inspection with the muffler system being the way it isDesired Settlement: Repair my car to a passable inspection at cost to THEM

Business

Response:

Hi [redacted], thank you so much for your purchase from us! I am sorry to hear that you are having trouble with your vehicle. I have included a copy of the original repair order from when we had this vehicle in for service. As you can see we invested nearly $1,000 into your Versa so that it was in excellent mechanical condition, so I can assure you if there were an issue with the muffler or catalytic converter we would have replaced that at this time as well. While we are unable to do the repair free of charge, I'd be willing to work with you to help you out on the cost of the repair, please call me on my cell to discuss further ###-###-####. Thanks, Bobby P[redacted].

Review: I believe the dealership was not truthful when selling me my used car. Although I was told it underwent complete inspection prior to the sale, it was sold to me with defects that were not disclosed at the time of purchase. I purposely bought the car for it's all wheel drive, but later found out it was only operating with 2 wheels. The radio did not work on am and I had to repair that also. Although I was told they would contact the previous owner to get a second key, that was never done. I or a friend on my behalf, have tried to contact this company numerous times and they refuse to call back or respond to my email. I believe this is poor business practices that other consumers need to be aware of when dealing with this company. this has been going on for almost three months.Desired Settlement: I think the dealership needs to pay for half of the repairs. I sent them the invoices.

Business

Response:

Complaint has been satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the check, in the amount of $564, is sent within one week.

Review: I bought a Jeep Compass 2015 for my daughter who was returning from [redacted] on a [redacted]. We found a Jeep we wanted and was told it had the U Connect and she could us her phone( the only feature she asked to make sure it had) we had a conversation about this during the test drive.While during the delivery of the Jeep to my daughter we found it dose not have the u connect phone only the radio installed. You have to install a chip for the phone to work, which we did at our expense. The dealer ask when we were leaving if he would like us to show us how to hook up the phone, we said no I have a 2013 Jeep, we knew how and it was not our Jeep so why hook up phone. The dealer is not helpful at all, our word against yours. We will take our share of the blame we should have hooked up our phones when we left, our fault never trust car dealer.Contract has u connect radio listed. They will not even work with us on this. We feel the should pay for a least half of this expense.Desired Settlement: half the expense paid for this service we had to have installed, when we were told the car had it.

Business

Response:

In response to the recently filed complaint, [redacted] and [redacted] did come to Preston Chrysler Jeep Dodge Ram to purchase a car for their daughter. Upon the arriving on our lot they were met by Anthony B[redacted]. The customers then proceeded to show Anthony a picture of a car they were interested in purchasing. Anthony test drove the vehicle with them. This was the only vehicle they were interested in, they knew the stock number, color and options. At that time one of our Managers, Rory S[redacted] got involved with the pricing of the vehicle. As a True Car customer they purchase the vehicle $500 under invoice on an in stock unit, which is what they did. Installation of u connect was never discussed nor was the option ever discussed by either Anthony or Rory. After finalizing the deal and completing all the paper work we go over the vehicle so they know how to work all the options. Anthony had the vehicle pulled up front, as we do with all our deliveries to go over the options, at which they replied we don't need to do that, we own multiple Jeeps. I have received multiple phone calls from both the customer and Chrysler concerning this matter, never was it discussed by either Anthony or Rory that we would install u connect or that u connect was on option on this vehicle. This is the car the planned on purchasing, this is the car they showed up to buy, this is the car they purchased. [redacted] General Sales Manager Preston Chrysler Jeep Dodge Ram

Consumer

Response:

I took my vehicle to Preston Motors in New Castle, PA for my state inspection, as there was also a recall on the car. I was having no problems with the car and expected the inspection to show the same. When they called, I was told that it did not pass inspection as it needed new struts. The cost would be $700.00 dollars! I did not have the work done and called around to find another place to check this out. Well, I was told by another garage that IF my car did need new struts the cost would be $350.00 dollars. I understand that Preston needs to make a profit, but twice the price? I was also told that the issue may be a leaking seal and that the struts may not need to be replaced. Guess what? The struts DID not need replaced and if Preston had checked a little closer they would have seen this also. All they wanted to do is try to rip off a customer by doing an unneeded replace of both struts. I will never take my car to them again. They have lost a customer not only for repair work, but also for buying another vehicle.

Review: My 2004 Sienna was towed to Preston Toyota, New Castle PA on Sat 8/13. It had overheated and broken down the day before on I-79 northbound in front of exit 105 Slipper Rock, PA. My son told them please if it's at all possible to fix it today please do so, because we're stuck 350 miles from home, and there are no local mechanics open on the weekends, only car dealerships. We need to go home asap we have children waiting for us. We were told the radiator had rusted out and couldn't be fixed til the following Tuesday, because they had to order the radiator first. My son told Preston, no we can't wait that long it would inconvenience our situation even more, so we arranged a $945.00 tow back to NJ. This tow was arranged by the Service Manager Justin M[redacted] , who owned the towing company. Once we got the car home our mechanic found NOTHING wrong with the radiator, instead it was a bad coolant temp sensor which Preston should have found and fixed in a half hour. We were lied to just so Justin the service manager, could charge us $945.00 for a tow. This was deliberate fraud and deception, and a incredibly unethical way of doing business. We were taken advantage of, because of our desperation, I believe Preston Toyota of New Castle PA was intellectually dishonest about the mechanical problem with our vehicle.Desired Settlement: We want our $945 dollars back.

Business

Response:

I'm really confused, we did no business with this person at preston Toyota. if they have a problem, I would suggest they contact the towing company. thank you

Consumer

Response:

Review: I purchased a 2004 Toyota Tundra from this dealership in June of 2014. I understood that the vehicle was purchased used and "as is". I was assured that this truck had been gone over with a fine tooth comb. "New" stickers on a new "Frame". The whole 9 yards. I have only put 5,000 miles on the vehicle since purchase. Went this month, 3/15 to have inspection done. Local garage would no inspect it due to leaking seals . I contacted Preston and they assured me that they would take care of any problems and do the inspection with a discount since the purchase was less that a year ago. Made the appointment, which was to be personally handled by the service manager. Instead, I got the guy 'filling in for the sales manager'. After hours spent at the dealership, and being passed around to several different departments, I was told the repairs required for inspection were going to total $1,700.00, On a vehicle that I have made 8 payments on. At the end of the day I made an appointment for the repairs, Tuesday 2/24/15. I arrived at my appointment time, 8:00 a.m. They had assured me that if they ran into any issues that they would provide me with a rental vehicle free of charge. After arriving at 8:00 a.m., at approx 10:00 I was informed that they were soaking the truck, as they could not get it apart. This seemed curious to me. If this truck had been gone over with a fine tooth comb just 8 months prior, why weren't they able to get it apart? I sat until 3:00 p.m. before they were able to give me a rental vehicle, since they wouldn't be able to finish everything that day. 8 hours sitting in the dealership after being promised a rental car. Repairs were completed today 3/25/15. I made very clear no extra work to be done as was included in their estimate. Only enough to pass inspection. All in all, I paid $1,039.89 for a truck I've made 8 payments on. This vehicle clearly was never gone over thoroughly. It was thrown on the lot and the sales person was completely dishonest. These repairs should have been covered completely. I would have even been satisfied paying for parts if they did their part to make it right and pick up the labor costs. Horrible business practice and customer service. Dishonest and misleading.Desired Settlement: Just a fair deal on a misleading sale.

Business

Response:

This vehicle was purchased as-is with no warranty. The customer declined all available warrrantys. At the time of purchase the vehicle passed pa inspection. Preston motors did offer a discount for the service work.

Consumer

Response: