Prevatte-Terry & Associates, INC

We would like to apologize for your negative experienceWe have reviewed your information and issued you a full refundYou have also been removed from our subscription list so you will no longer be charged or receive our product

Firstly, we would like to apologize for the negative experience you've had with our companyUpon reviewing your information, we have gone ahead and refunded youWe have also removed your name from our subscription list so you will no longer receive our product or be charged

Customer Service 2(Email Support)Oct 10, 11:EDTThank you for contacting Nouvalift Wrinkle Reducer Customer Care!I assure you that the charges that you received are not fraudulentYou did agree to the charges when you signed up for our day trialThese charges are stated in the terms and
conditions that you agreed to by checking the "I accept" box under the posted terms and conditions before you were able to submit your application to be processed to receive our products.In order for us to assist you with a refund on these charges, first you would need to drop the dispute if it has been filed at this time, and call back with your bank on the line to verify that there is no dispute in progress and, if there is, that it has been droppedWe then can assist you with a refund on these charges.Thank you!Nouvalift Customer Care844-301-7350 *** ***Oct 8, 10:EDTYour company almost deducted from my account $aug 26thUnder engaging beauty shop..no product receivedThis is fraudulent and I want every cent backTheRevdex.com has been trying to reach Nouvalift. Customer Service 2(Email Support)Oct 7, 20:EDTHi ***,Thank you for contacting Nouvalift Wrinkle Reducer Customer Care!We have cancelled your account as requested; but are unable to address refund inquiries via emailWe may need further information from you in order to provide this informationPlease contact customer support at the number below so we can best assist you.Thank you!Nouvalift Customer Care844-301-7350 *** ***Oct 7, 19:EDTWhat about the $charged for nouvalift instant wrinkle reducer order number *** or ***Engaging beauty shop.????? I have been in contact with the Revdex.com and they tell me your company is not responding to there calls.On Oct 5, 3:PM, "Nouvalift Instant Support" wrote:Refunded Order Notification Order Number: ***Ordered on 08/25/03:04amDear *** ***,This email is to inform you that we have refunded the amount of $back to your payment method originally used on order number ***, which was originally purchased on 08/25/03:04am for the total amount of $99.95.If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our Customer Service team.Thank you for reaching out to customer serviceWe have marked your request as resolvedIf for any reason at all we have not fully resolved your question or concern to your satisfaction, please respond to this e-mail to reopen your request.Thank you!This email is a service from Email SupportDelivered by Zendesk

Dear *** ***,Again, we are sorry that you haven't had a pleasant experience with usWe have done all we can on our side to help youWhen we were made aware that our refund didn't go through via the internet, we immediately sent you a physical check which you said you received in the last rejected our response through Revdex.comThat physical check is the only refund we have issued as it's the only amount that was charged to your card from our companyAs we said last time, your card was declined for each of the other transactions you claim haven't been refunded to you, We have attached your tracking number for the physical check in the mail which is: ***We have also attached the images of your declined transactionsThere is nothing more we can do for you as you have received our physical refund check in the mail, it is now your responsibility to deposit the check in your bank so that we can close out this case

We are sorry for your negative experience with our companyWe have reviewed the information you sent us as have issued you a full refundIt may take some time for these transactions to go through the bank but in 7-business days, the funds should be in your accountWe have also removed your
information from our subscription list, which you agreed to be on when you made your initial purchase of the sample, we ask that you refer back to the terms and conditions that you singed when you sent your information through processingYou will no longer be charged or receive our productWe hope this resolves any issues you may have

Firstly, we would like to apologize for the negative experience you've had with our companyUpon reviewing your information, we have gone ahead and refunded youYour name has been removed from our subscription list so you will no longer be charged or receive our productWe hope this resolves any
issues you may have and hope that if you need any help in the future, you do not hesitate to reach out to us.Refunds are as follows:12/21/02:13pm - Refunded - $Trans-ID: ***12/21/02:13pm - Refunded - $Trans-ID: ***12/21/02:13pm - Refunded - $Trans-ID: ***

First, we would like to apologize for the negative experience you've had with our companyUnfortunately, since you did not call to cancel your subscription within days, as it clearly states on our page, we cannot issue you another refundSince you did call our company, we can see in our files
that you have already been refunded in the amount of 99.95$Your name has been removed from our subscription list so you will no longer be charged or receive anymore of our productsAlso, we would like to add that we do not advertise our product on televisionWe hope this helps you and if you have another issues we hope you feel free to reach out to us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***, We understand your frustrations and are investigating your claimSince the checks go out once a week, it is likely that the check was not sent until this past Monday 4/or afterTherefore,you should receive your check via mail in the next few business daysPlease allow just a few more days for the check to be delivered

***, We would like to apologize that you have had a negative experience with our companyAfter reviewing this case, it has been brought to our attention that there was an issue with our banking system and the refund didn't go throughWe went ahead and issued you a manual check which
will get to you shortly. A check for the amount of $will be mailed to your home address at: *** *** ***
*** ** *** Please allow a few business days for this to be mailed to youOnce again we apologize for the confusion and let us know if you have any other questions or concerns

Dear ***,We apologize that you have had a negative experience with our company, we try to make our terms and conditions clear on our website but realize that sometimes they can be missedAfter reviewing your account, we have gone ahead and refunded you all of the chargesPlease allow a few
business days for the refunds to reflect your accountIn addition, you have been removed from our subscription list and will no longer receive anymore product from usOnce again, we apologize for the inconvenience and you will receive your full refund shorty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ON THE CONDITION THAT THE MONIES ARE IN FACT CREDITED BACK TO MY PAYMENT METHOD
Sincerely,
*** ***

We would like to apologize for the negative experience you've had with our companyWe have reviewed the information you provided us and have issued you a full refund, please allow 7-business days for the banks to process this transactionWe have also removed your information from our
subscription list so you will no longer be charged or receive our productsWe hope this resolves any issue you may have

Complaint: ***
I am rejecting this response because:It is another hopeless excuse on the part business to try the consumer with its unethical practices and behaviorAs I have stated before and will state once more, in hopes that this shall bring your company some clarity and insight to this business transaction, I have been wrongfully charged for a product I have not received ( 2nd auto ship ) which was stopped in time prior to leaving your warehouse but on the payment end it was too late to stop because my account had already been chargedWhen I spoke to your representative it was told to me that it would be put back into my account automaticallyIt is from this point on that I unfortunately became a victim to the fraudulent acts of deceit and improper use of your own written Terms and Conditions regarding Refunds and the Auto Ship Program. I stand firm and still believe there are honest and morally sound businesses out there who stand by their word and who ethically still believe in the satisfaction of their consumers and know only how to treat the people with respect, honesty and integrityUnfortunately this has not been my experience in this situationInstead for months now I still am trying to fight for what is mine$which has been taken from me and not returned as said it would be; countless fraudulent information has been told to me on numerous occasions during this 4+ month long processAnd I sit in awe and dissatisfaction, I ask anyone out there " How could this happen in Corporate America?" Thus I must stand my ground and ask you to end this unjust handling of a true business transaction and be a company that can represent itself as a reputable one by returning my funds to me.
Sincerely,
*** ***

We would like to apologize for the negative experience you've had with our companyWe have reviewed the information you sent us and have issued you a full refundWe have also removed your information from our subscription list so you will no longer be charged or receive our productPlease allow
some time for your refund to post to your account as the banks usually take 7-business days to process the transactionWe hope this resolves any issues you may have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank you so much! This company needs to market with integrity in the futureAgain thank you for your assistance in this matter - it was greatly appreciated

We would like to apologize for any confusion there may on your end but, you have not been charged dollars twice, you were only charged that amount one time, we have attached your order numbers and dates to this response so that you can see proof that you weren't charged the amount you claim you wereWe have already issued you a full refund for the amounts you were chargedWe hope this helps clear up all the confusion

Firstly, we would like to apologize for the negative experience you've had with our companyUpon reviewing your information, we have gone ahead and issued you a refundWe would like to let you know that some of the transactions with your card were declined so we cannot issue refunds for the
charges that didn't go throughWe have removed you from our subscription list so you will no longer be charged or receive our productsWe hope this solves any issues you may have and hope that should you need assistance in the future, you do not hesitate to reach out to us.Refunds and declines as follows:12/21/02:27pm- Refunded - $Trans-ID: ***12/21/02:26pm - Refunded - $Trans-ID: ***12/21/02:25pm - Refunded - $Trans-ID: ***12/21/02:25pm- Refunded - $Trans-ID: ***12/21/02:25pm- Refunded - $Trans-ID: ***11/21/03:26am - Declined by Payment Gateway (transaction declined by authorization system)11/22/03:49am - Declined by Payment Gateway (transaction declined by authorization system)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Upon reviewing your information we can see that there were many transactions that were declined so we cannot issue you a refund for those since you were never chargedOf the transactions that went through, we have issued you a full refundWe have also removed your information from our subscription
list so you will no longer be charged or receive our product