Prevatte-Terry & Associates, INC

Firstly, we would like to apologize for the negative experience you've had with our company. Upon reviewing your information, we can see that there were several transactions that were declined, meaning that money was never taken out of your account. Obviously, we cannot issue you a refund for the...

transactions that were declined however, for the other transactions that went through, we have issued you a full refund. Please allow time for these refunds to be posted to your account as they don't go through over night and can take anywhere from 7-10 business days to go through. You have also been removed from our subscription list so you will no longer be charged or receive our product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We would like to apologize for the negative experience you've had with our company. We have reviewed the information you sent us and have issued you a full refund (except for one transaction that was declined. I'm sure you can understand why we cannot issue you a refund for a transaction that never...

went through.) so please allow 5-10 business days for the refund to be posted to your account as the banks seldom handle these transactions over night. We have also removed your information from our subscription list so you will no longer be charged or receive our product. We hope this resolves any issues you may have.

We are sorry you've had a negative experience with our company. We have reviewed the information you sent us and have issued you a full refund. We have also removed your information from our subscription list so you will no longer receive our product or be charged. We hope this resolves any issues...

you may have.

We are sorry for the negative experience you've had with our company. We have reviewed the information you gave us and have issued you a full refund. Please allow 7-10 business days for these funds to be posted to your account as the banks seldom do these transactions over night. We have also...

removed your information from our subscription list so you will no longer be charged or receive our product. We hope this resolves any issues you may have.

[redacted],  We apologize that you have had a negative experience with our company. We have refunded you all of the charges totaling in $500.00. In addition you have been removed from our subscription list. Please allow a few business days for this to reflect upon your account. Let us know if...

you have any other questions or concerns.

Complaint: [redacted]
I am rejecting this response because: I have talked with the bank again today and they have not received any credit.  They said a transaction identification number cannot assist them.  It has been 14 days.  I do not believe that that you have sent the money to the bank.  I will be glad to send your products back to you.  I opened the cream, but it wasn't until the day before I realized you were charging $99.95.  I never touched it again.  I never opened the eye serum.  As I said previously, I thought it would be samples for the small fee.  Please send me a return label or return number and I will send them return receipt/certified mail so it can be verified that you did receive your product.  I will expect a full refund for both the cream ($99.95) and  the eye serum.($89.95) for a total of $189.90.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But! They should have to disclose that your credit card will be charged monthly, prior to billing your credit card.
Sincerely,
[redacted]

Hello [redacted] I am so sorry for the experience that you had with our company. We try to make sure the terms and conditions are clear on the website, but we understand that sometimes they can be missed. I went ahead and refunded $459.75 of the charges as a courtesy. You have also been canceled out...

of the system and will not receive any correspondence or any products from us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We would like to apologize for the negative experience you've had with our company. We have reviewed the information you provided us and have issued you a full refund. We are sorry it has taken longer than anticipated to get the funds returned to you but at this point there is nothing we can do to...

speed this process along. We are merely one company, we are not a bank. Now, all that can be done is practicing patience with the banks that are now handling your refund. We understand your frustrations but hope you can understand that once we issue any refund, it goes through the banks and is up to them how long the actual transactions take. If your refund has not gone through in 7-10 business days, please call your bank for inquiries. On our end, you have been refunded and also removed from our subscription list so, you will no longer be charged or receive our product. We hope this resolves any issues you may have.

Complaint: [redacted]
I am rejecting this response because:
You closed my previous case #[redacted] too early. I received the attached response from the company on March 29th. They said they would mail my refund but I still have not received it. The only way I could respond to their comments was by saying that I accept their response. But I wanted to wait until I actually received the check, which I have not. I have been trying to get a refund from them since February and they always tell me it's on its way, but I never receive it. It has only been a week since they said they sent me the check and I am trying to give them the benefit of the doubt and allow time for the mail. As you can see from my initial claim, I have an email from them from February stating they would issue a refund and they did not. Then on March 29th, they said they sent me a check, and I still do not have that check. They need to be help accountable and actually do what they say they are going to do.I am still awaiting for my refund which was promised to me in February.Sincerely,
[redacted]