Preventative Health, LLC

Hello, We have attempted to reach you via phone, text and email, we apologize but we will not resolve a customers issue via [redacted] comments on a negative reviewPlease use appropriate means of communication to contact us (by no means are we ignoring you)We quote all wheel and tire packages 10-business days (this is not a promise or guarantee, but our estimated time frame for orders)As you know, the manufacturer failed to ship in your wheels which caused the original delay on your orderThis was explained to you and you understood that the manufacturer was at fault for failing to ship us the wheelsWhen the wheels arrived at our facility, one of the wheels had an imperfection so we offered you a credit back to keep the wheel as is, or we would ship you in a replacementYou then opted to keep the wheel as a spare, so we then offered you the spare wheel and tire at our cost which was a discount of $for your troublesYour order was shipped out from our facility (12/14) and unfortunately the shipping courier had mechanical issues with the semi hauling the load which delayed the shipment a few business daysThis is a completely unforeseen delay in your order that we are unable to account for when quoting estimated time frames for our ordersWhen I informed you of this delay (afternoon of 12/when I was notified) you demanded we refund you if the shipment does not reach you by Thursday, 12/Unfortunately, we are unable to refund you for the order when it is in transit to you because we have no way of knowing if you would repay for the shipmentYou have all necessary tracking information which proves your shipment is in route to you and we are doing our best to get this shipment delivered Again, I apologize for the delays on your order, but I have kept contact with you throughout the entire process via email and phone to let you know what is going onUnfortunately, I am unable to make the shipping courier deliver the shipment any soonerPlease let us know if you have any further questions by reaching us by email, phone, or text

Per our site and in line with any company selling tires, especially oversized aftermarket tires, any warranty offered is through the manufacturerAlthough the process can take a few days, the manufacturers have been very supportive on their warranty programs and when we do see an issue we are able to get it resolved for the customerThe manufacturer is up to speed and we are having the customer gather the needed information to establish the best course of actionWe always side with the customer and do everything in our power to get an issue like this resolved asapWe have stayed in constant contact with the customer and will continue to do soThere isn't a tire manufacturer or a retailer, we are aware of, in the industry that will warranty a tire(s) without the information we have requested It is common for the vehicle, road conditions, improper installation, or just in experience with aftermarket tires to cause vibrationWe must rule these things out and the info asked for will do soWe keep our prices rock bottom by doing a good job in these situations and I am sure everyone can appreciate that, it's a large reason people choose usWe will keep working our butts off for you you, don't worry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The company has called me ONE timeI have called them several times leaving a message every tim, NEVER Getting a call back from my callThe company has also not offered SEVERAL solutions they have offered and all of them being to THEIR connivenceAll resulting in ME either taking care of the problem myself such as driving to a location I have no idea where is on my own time or buying an entire new set of wheels and THEN once I receive them will be refundedAs in I will have given this company OVER $5,to get a correct set of wheelsTo me that does not seem like a risk willing to take on getting refunded AFTER THEY recover them backI have every email from our conversation proving what I am saying is the correct offersI NEVER asked for free tires I told them as a statement the only way I am KEEPING these Tires is if they are for freeI did however ask for a 20% discount on the tires which would have been a credit of approx dollars ON TOP of the difference in cost of the tires I paid for and the ones I recievedThey told me this was not possibleThey say they are not familiar with a company who gives a refund before getting back the product, well I am not familiar with a company who has the audacity to make an error and then fail to offer a resonable counter off in the SLIGHTEST bitAs I have told them all I want is for them to send me the correct order and on the same delivery as I receive them, the incorrect order will be nicely packaged and put onto the SAME truck delivering the correct tiresI do not see how this is a problem, they say they would be out the payment on the new set of tires, but why should I be the one out ANOTHER $2,to receive what I had already ordered

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is a little bit more feasible I will first price check the cost to have a set of tires un-mounted/mounted Also please confirm that you actually have this set of rims in the correct offset, on your website I only see this set in the same offset as I ordered, but it is still listing the wrong part number The part number listed is for a +offset Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This has been Resolved

Hello, The +offset is not available, but I confirmed with the manufacturer that the +offset is indeed availableThis wheel only has a 5mm difference in offset which would be nearly unnoticeable to the naked eyeYou can see that wheel by following the link here: https://www.customwheeloffset.com/buy-wheel-offset/465-22868C32/milanni-vengeanc...⇄ would be able to get this wheel sent to you to swap out with the current wheels you haveThanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hello, Again, we apologize for any confusion with your orderThe manufacturer informed us they sent the skull center caps out for you originally and if you did not receive them, I am very sorry for that mix upPer my email I sent you on 1/11, the manufacturer informed us the center caps were
available and they shipped out for you same dayPlease reference your email for the tracking number, which shows the caps are on the vehicle for delivery todayPlease let us know if you have any further questionsThank you

Hello, I apologize for the mishap of the incorrect center caps being shipped with the original order but I see that we did ship out replacement caps for you on 11/2/which FedEx tracking (***) states was delivered to your correct address on 11/5/We are very sorry if the package was
stolen from your address, but please understand that we did indeed send you replacement caps with proof of delivery*** was simply explaining to you that it is a difficult situation when we sent you a replacement product with proof of delivery and the customer states they did not receive itI see that *** has emailed you earlier today (12/2) notifying you that a 2nd set of caps has been sent out for youPlease let us know if you have any questions in the meantime, otherwise you will see the replacement caps next weekThank you,

Hello, We have attempted to reach you via phone, text and email, we apologize but we will not resolve a customers issue via *** comments on a negative reviewPlease use appropriate means of communication to contact us (by no means are we ignoring you)We quote all wheel and tire packages
10-business days (this is not a promise or guarantee, but our estimated time frame for orders)As you know, the manufacturer failed to ship in your wheels which caused the original delay on your orderThis was explained to you and you understood that the manufacturer was at fault for failing to ship us the wheelsWhen the wheels arrived at our facility, one of the wheels had an imperfection so we offered you a credit back to keep the wheel as is, or we would ship you in a replacementYou then opted to keep the wheel as a spare, so we then offered you the spare wheel and tire at our cost which was a discount of $for your troublesYour order was shipped out from our facility (12/14) and unfortunately the shipping courier had mechanical issues with the semi hauling the load which delayed the shipment a few business daysThis is a completely unforeseen delay in your order that we are unable to account for when quoting estimated time frames for our ordersWhen I informed you of this delay (afternoon of 12/when I was notified) you demanded we refund you if the shipment does not reach you by Thursday, 12/Unfortunately, we are unable to refund you for the order when it is in transit to you because we have no way of knowing if you would repay for the shipmentYou have all necessary tracking information which proves your shipment is in route to you and we are doing our best to get this shipment delivered. Again, I apologize for the delays on your order, but I have kept contact with you throughout the entire process via email and phone to let you know what is going onUnfortunately, I am unable to make the shipping courier deliver the shipment any sooner. Please let us know if you have any further questions by reaching us by email, phone, or text

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jason ***

Hello, We just reviewed your order and the email thread you had with our Customer Service ManagerIt appears that the shipping courier did indeed damage your wheels during transit to you and we are very sorry for their negligenceI also see that you originally requested to get them repaired
locally and wanted us to refund you for that service, which our rep informed you to provide us with a quote for the repairs and we will see what we can do for youYou provided us with a $quote to repair the wheels which was excessively high and we attempted to get quotes from another local shopUnfortunately, the other business did take a few business days to get back to us and you informed us you did not have time to wait so you went ahead and got the repairs done with the original shop for $We informed you that we will gladly refund you $for the repairs, but we will have to pay the shop directlyAt that point, you notified us that you have already paid the shop for the repairs and that you wanted us to refund you vs the shopWe requested that you provide us with proof of purchase such as a credit card transaction or receipt from the shopWe then were given an invoice from the shop for the $600, and we refunded you the discussed amount via the original method of payment used to place the orderI see that our Customer Service Manager informed you that we must pay the shop directly, but since you have already paid for the service, we would be able to refund you the amount back out of good faith that the receipt was genuine; although it was paid in cash and no proof of transactionUnfortunately, we are unable to refund you via a different method than the original method used to purchase the productIn this case, you used our monthly payment program via Affirm to place the order, which is why we refunded you $on your Affirm loanI have attached the $refund on your Affirm loan for records of the receiptAgain, we do apologize for the damage to your wheels, but we have refunded you the full amount you requested using the original method of paymentThank you

The customer has reached out to us and agreed to take one of our offers, which is to refund him the price difference on the tires we mistakenly sent vs the original tire size orderedThis will allow the customer to keep the current package at the correct priceSorry again for our mistake and I am glad we could find some resolution

Hello John, Thank you for contacting Custom OffsetsPer your discussion with our team yesterday, all products we sell do come with a full manufacturers warrantyIn this case, your wheels come with a year finish warranty and all claims are reviewed/approved by the manufacturer directly and it is
at their discretion to approve/deny any claims we submitIn this case, you are outside of the year time frame and the issue would not be covered under warrantyHowever, after discussion with the vendor, we were able to get this claim approved for you yesterday afternoonCharlie was notified to email you confirmation of this which you will likely see sent over this morningLet us know if you have any other questions at this timeThanks!

Hello,I have just reviewed the email conversation you had with our customer service manager and I am seeing a slight discrepancy between the explanation and the email conversationThis issue occurred due to an IT error with the part number of the wheel being different than the description in our
database, unfortunately we did not catch this mix up when the order was shipped out, so again, we truly apologize for that, but are happy to get the correct product out to youYou originally stated that you may be interested in keeping the wheels/tires as is due to the "its going to be a hassle to get them returned", in which we replied "the return process is quite the hassle unfortunately, so I do apologize for being put in this situation"After some more discussion, you requested that we refund you $and you will keep them as is, in which case we were unable to meet this request and offered $if you would like to keep as is, OR we would be happy to send you the correct offset wheels and swap them out for you at absolutely no extra chargeIn the meantime, we also explained our return policy in which we are unable to accept a return or swap on used productsWe did give you authorization to mount the wheels/tires on the vehicle and test fit themTest fitting is absolutely okay, but driving on the product is completely differentWe did note that you drove the vehicle out of your garage into your driveway, and we informed you that if that was the extent of the wheels/tires being driven on, we would have no problem at all making the swap for the correct wheels at no charge to youYou then wanted to return the complete package to us, in which case we notified you of our return policy of any damaged products would be subject to a 20% restocking feeIf the product arrived back to us in perfect condition, there would be absolutely no fees for the return due to our mistake and we would refund you in fullThat is why we requested images of both the wheels and tires to ensure they were in perfect condition and no fees would be charged to you, but after we requested that information you declined sending pictures of anything and have not made contact with us since.I am also very surprised by you stating their are defects in the wheels and/or tires, this was never brought to our attention nor any images sent of thisIf the wheels and tires did not arrive in perfect condition, I truly apologize, but please send us images so we can see if the damage occurred during the shipping process or during the mount and balance processPlease understand that we are here to help, we offered to swap the wheels out for you with the correct offset wheels free of charge and that offer still standsI would be happy to get you the correct product as soon as possible, but we are unable to meet your request of refunding $350-$We have accepted responsibility for our mistake and again, are willing to swap the wheels out for you to get this resolvedThank you

***, very sorry to hear of any issues you are experiencingI see that you were working with my customer service team back in March regarding a vibration issueOn March 27th our team reached out with you stating the following: Hello, I understand, however, I need to follow policy in order to get
these items back.If these are out of round, I need to show this to my manager and the vendor as wellI can accept an email from the shop stating the issueI am happy to call them as wellI just need to be able to show them that the wheels are out of round and how many are affectedPlease share the shop info, I am happy to call them on your behalf to get this resolvedKindly, ----We have requested further information from the local shop stating the issue with the wheels so we are then able to open a warranty claim with the manufacturer and get the issue resolvedUnfortunately, you did not reply to this email, so we were unable to proceed and assist getting this taken care ofWe are more than happy to assist, however, cannot proceed without assistance from you and your local shop so we can get a claim opened with Fuel Thank you

Our company made a mistakeOne of our team members mistakenly mounted the wrong size tires and shipped the order without realizing itWe have offered many avenues to correct the mistake, however the customer is demanding a full refund BEFORE he returns the wheels and tiresHis order is on a
credit card, thus protecting him and ensuring he would get the refund he says he wants, however he is claiming we will not refund him if he returns the orderI am not familiar with any company that would process a refund BEFORE the item is returnedSomething isn't right about this customer's request and we are trying to call him but he will not answerWe are actively offering other solutions such as sending the proper size tires and paying to have them swapped at his convenience, he also rejected this offer, asking for the tires for FREEWe are at a loss of what to do next but hoping to reach the customer to help him get the correct wheels and tires on his truck or to get the items back so we can get him a FULL refund

Per our site and in line with any company selling tires, especially oversized aftermarket tires, any warranty offered is through the manufacturerAlthough the process can take a few days, the manufacturers have been very supportive on their warranty programs and when we do see an issue we are able
to get it resolved for the customerThe manufacturer is up to speed and we are having the customer gather the needed information to establish the best course of actionWe always side with the customer and do everything in our power to get an issue like this resolved asapWe have stayed in constant contact with the customer and will continue to do soThere isn't a tire manufacturer or a retailer, we are aware of, in the industry that will warranty a tire(s) without the information we have requested It is common for the vehicle, road conditions, improper installation, or just in experience with aftermarket tires to cause vibrationWe must rule these things out and the info asked for will do soWe keep our prices rock bottom by doing a good job in these situations and I am sure everyone can appreciate that, it's a large reason people choose usWe will keep working our butts off for you you, don't worry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]