Preventative Health, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The company has called me ONE time. I have called them several times leaving a message every tim, NEVER Getting a call back from my call. The company has also not offered SEVERAL solutions they have offered 3 and all of them being to THEIR connivence. All resulting in ME either taking care of the problem myself such as driving to a location I have no idea where is on my own time or buying an entire new set of wheels and THEN once I receive them will be refunded. As in I will have given this company OVER $5,000 to get a correct set of wheels. To me that does not seem like a risk willing to take on getting refunded AFTER THEY recover them back. I have every email from our conversation proving what I am saying is the correct offers. I NEVER asked for free tires I told them as a statement the only way I am KEEPING these Tires is if they are for free. I did however ask for a 20% discount on the tires which would have been a credit of approx 200 dollars ON TOP of the difference in cost of the tires I paid for and the ones I recieved. They told me this was not possible. They say they are not familiar with a company who gives a refund before getting back the product, well I am not familiar with a company who has the audacity to make an error and then fail to offer a resonable counter off in the SLIGHTEST bit. As I have told them all I want is for them to send me the correct order and on the same delivery as I receive them, the incorrect order will be nicely packaged and put onto the SAME truck delivering the correct tires. I do not see how this is a problem, they say they would be out the payment on the new set of tires, but why should I be the one out ANOTHER $2,500 to receive what I had already ordered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a little bit more feasible.  I will first price check the cost to have a set of tires un-mounted/mounted.  Also please confirm that you actually have this set of rims in the correct offset, on your website I only see this set in the same offset as I ordered, but it is still listing the wrong part number.  The part number listed is for a +12 offset.
Regards,
[redacted]