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Pride Plumbing of Rochester

2425 Brighton Henrietta Town Line Rd, Rochester, New York, United States, 14623-2709

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Pride Plumbing of Rochester Reviews (%countItem)

We could not be more satified with the work done by Sam V. and Eddie. They were very knowledgeable and patient in diagnosing an ongoing problem. It was a mess of a job for them but they did a great job and did not complain. They were friendly and conscientious. We have used Pride numerous times in the past and their employees are always top notch and their pricing is lower than all other plumbers we had used previously.

Nick A was very professional and helpful, did great work, explained helpful plans to help with plans company was offering to provide with possible household situations that could arise

Pride Plumbing of Rochester Response • Aug 28, 2020

Thank you for your review, James! We are so happy you received helpful and professional experience while Nick was in your home. Please reach out to us in the future for any of your plumbing needs!

Nick A did a great job with my water heater. Thank you!

Pride Plumbing of Rochester Response • Aug 31, 2020

Thank you for your review, Amanda! We are so happy Nick A was able to help service your water heater! Please reach out to us in the future for any of your plumbing needs.

Very satisfied. Professional from beginning to end. Repair man Eddy was exceptional persistent in fixing a vexing problem.

Pride Plumbing of Rochester Response • Aug 21, 2020

Thank you for your review, ***! We are so happy that Eddie was persistent and capable of fixing your plumbing issue. Please reach out to us in the future for any of your plumbing needs!

My husband found a leak in the kitchen pipes in our basement.
He immediately called pride plumbing because of the great experience he had in the past with them.
Sam V showed up within a few hours with a mask on. He assessed the leak and gave us a reasonable estimate.
He was done in a couple hours. My husband and I were very pleased with the work he did. He was very professional and polite. We would definitely recommend them to anyone who’s looking for plumbing work.

Pride Plumbing of Rochester Response • Aug 19, 2020

Thank you so much for your review, ***! We are so happy that Sam V was able to fix the leak in the kitchen pipes of your basement. Please reach out to us in the future for any of your plumbing needs!

Very pleased with Pride Plumbing. Have used them twice now in the past year. From the courtesy call letting me know he was on his way, to checking out what needed to be done and explaining the cost before starting any work. Sam V was very courteous and respectful. He performed the repairs in a timely matter and cleaned up after himself. Will definitely use them again and would highly recommend their services.

Pride Plumbing of Rochester Response • Aug 19, 2020

Thank you for your review, ***! We are so happy that you received courteous and respectful service while Sam V was in your home. Please reach out to us in the future for any of your plumbing needs.

We needed the main sewer line repaired in the house and the one leading outside to the
main line in the road. After getting several estimates, we decided on Pride Plumbing because of their expertise in sewer repair. We were told it was a two day job.
On both days, Pride Plumbing showed up promptly. Sam V was very courteous, detailed, knowledgeable, and thoroughly explained the job as he proceeded with the job. He and Brandin did a great job excavating the needed areas, repairing the sewer lines, and cleaning up .
Both are hard workers and made sure that we were pleased with their service.
We would heartily recommend Pride Plumbing for their excellent work.

Pride Plumbing of Rochester Response • Aug 17, 2020

Thank you so much for your review, ***! Sam and Brandin are most definitely hard workers and we are so happy they were able to excavate the needed areas around your home. Please reach out to us in the future with any of your plumbing needs!

I had an excellent experience using Pride Plumbing, beginning with the pleasant people when I called the office, the on-time appointment, and the professional, efficient, and pleasant plumber. The coupon from their website was a nice feature.

Pride Plumbing of Rochester Response • Aug 17, 2020

Thank you so much for your 5 star review, June! Providing friendly customer service with every call is incredibly important to us. We are so happy that you enjoyed your experience with us and that you received professional and timely service while our tech was in your home. Please reach out to us in the future with any of your plumbing needs.

They were very professional and on time!!
Sam was knowledgeable, very safety minded, did a great job fixing my problem and cleaning up!
Would highly recommend them.

Pride Plumbing of Rochester Response • Aug 17, 2020

Thank you for your review, Gerry! We are so happy that Sam provided knowledgeable service while in your home. Please reach out to us in the future with any of your plumbing needs!

I was very satisfied with the work performed by David V. with the installation of a new basement toilet. David was professional, knowledgeable and completed the work in a timely manner.
The customer is given a status call prior to arrival, so you know when they will arrive. All work to be done is throughly explained, so you get no surprises. I have had a number of jobs done by Pride Plumbing and will continue to use them for plumbing issues.

Pride Plumbing of Rochester Response • Aug 17, 2020

Thank you so much for your review, Jeff! We are so happy that David V provided professional and efficient service while installing your new basement toilet. Please reach out to us in the future for any of your plumbing needs!

Sam S and Eddy did an incredible job replacing the faucets etc. in my bathtub. Access had to be from inside the tub as I had no outside wall access. Very professional, very clean and very knowledgeable. Would recommend Pride Plumbing (Sam S and Eddy) for any future plumbing job in my residence.

Pride Plumbing of Rochester Response • Aug 18, 2020

Thank you so much *** for your recommendation. We are so happy that Sam S and Eddie were able to replace the faucet in your bathtub! Please reach out to us in the future with any of your plumbing needs.

Pride installed a tankless water heater. Sam met with me and gave me good, clear information that helped me make a decision. Sam and Eddy did the work. The were great. On time. Excellent craftsmanship. Completed on time. Left the house clean. Throughout the process Sam was friendly, professional and no pressure. He was great and I could not ask more of the company or their excellent personnel.

Pride Plumbing of Rochester Response • Aug 14, 2020

Thank you for your recommendation, Jim! We are so happy you received professional and friendly service while Sam and Eddie were installing your tankless water heater. Please reach out to us in the future with any of your plumbing needs.

Had a great experience with Pride Plumbing. Nick A. was great to work with, thorough, and I felt gave good advice on my basement flooding situation. I would use Pride Plumbing and Nick A. again!

Pride Plumbing of Rochester Response • Aug 12, 2020

Thank you for your review, Meredith! We are so happy you received thorough and friendly service while Nick was in your home. Please reach out to us in the future for any of your plumbing needs.

Nick A installed a new kitchen faucet for us today. He did a great job with the install, explaining how the new faucet worked, and cleaning up afterwords. He also checked the function of all other water-related devices in our home. Pride should be very proud of how well Nick represents their company.

Pride Plumbing of Rochester Response • Aug 11, 2020

Thank you so much for your review, ***! Nick is an awesome asset to our team! We are so happy he was able to install your new kitchen faucet! Please reach out to us in the future for any of your plumbing needs.

Sam S. arrived on time, presented practical repair options and completed the job well with attention to detail. Very professional - I recommend highly.

Pride Plumbing of Rochester Response • Aug 10, 2020

Thank you for your review, Donna! We are so happy that you were satisfied with our service while Sam was in your home. Please reach out to us in the future for any of your plumbing needs!

Fast service and Nick, the tech, was very knowledgeable and courteous. Fixed our problem. Scored a 10 in our book!! Highly recommend and will tell our friends!

Pride Plumbing of Rochester Response • Aug 04, 2020

A 10?! Incredible. Thanks so much Robert for the recommendation! We're so happy you received knowledgeable and courteous service while Nick was in your home. Please reach out to us in the future for any of your plumbing needs.

This is the second tine we have used Pride in the last year. The first was to install a new hot water heater and the second was to replace worn and leaking shut off valves. We have dealt with two different individuals and Both were outstanding. They were on time, courteous, professional, thorough, took the time to explain things to us, answered any questions we had and did excellent work in a timely manner . I would highly recommend Pride Plumbing and we would not hesitate to call them again should the need arise

Pride Plumbing of Rochester Response • Aug 03, 2020

Thank you for your 5 star review! We are so happy that you have been satisfied with our service. Please reach out to us in the future for any of your plumbing needs!

Nick A. from Pride Plumbing just left my house after replacing my shower drain. He was polite, professional, knowledgeable and I completely trusted his assessment and repair. I was frustrated with the company prior to today - this was the 3rd visit Pride has made to my home for the same issue - the previous visits were made from a different employee from Pride. I am happy with the service I received today and would not hesitate to call Pride Plumbing again....and request Nick A.

Pride Plumbing of Rochester Response • Jul 29, 2020

Hi ***, We’re sorry to hear about your recent experiences with us. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us at (585) 272-7272 and ask to speak with Meghan C our Digital Marketing Coordinator. We’d greatly appreciate the opportunity to make things right.

The great flood of 2020! Not realizing that the plumbing under our kitchen sink had deteriorated, our kitchen was flooded as well as water leaking into the basement. Horror! No dishes could be done! Pride Plumbing was able to get us an appointment quickly to rectify the situation. Steve C. showed up on time and gave us a quick estimate to fix the issue. He was professional, had all the materials needed to rectify the situation on his truck and quickly got to work once I approved the costs. The entire appt was less than a half hour and the price was more than reasonable. I will definitely be using this company for future plumbing issues. Highly recommend!

Pride Plumbing of Rochester Response • Jul 28, 2020

Oh no! Water flooded basements are the worst! We're so happy Steve was able to fix the leaking and provided friendly service along the way. Thank you for your review, and please reach out to us in the future with any of your plumbing needs!

Great service. Kept customer informed of schedule.
Sam is excellent tech and company rep!

Pride Plumbing of Rochester Response • Jul 27, 2020

Thank you for your review, ***! We are happy to hear that you received professional service while Sam was in your home. Please reach out to us in the future for any of your plumbing needs!

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Address: 2425 Brighton Henrietta Town Line Rd, Rochester, New York, United States, 14623-2709

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