Primary Financial Services

Complaint ID: [redacted] – [redacted] To Whom It May Concern, Thank you for relaying the consumer’s inquiry to Primary Financial Services, L.L.C(“Primary Financial”)Primary Financial has policies and procedures in place in an effort to prevent and avoid disputes as well as to ensure that its collection efforts are in keeping with applicable state and federal lawsAs applied to the account at hand, it appears that these processes have been followedPer the consumer’s request, verbal communication to the phone numbers on file will ceasePlease contact our office if there are additional questions Sincerely, Primary Financial Services, LLC This is a communication from a debt collectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Thank you for relaying the consumer’s inquiry to our officeUpon receipt, Primary Financial Services, L.L.C(“Primary Financial”) has reviewed its records associated with this account Primary Financial has returned the account to the original creditor on April 3, and no further collection activity is being conducted on our part Primary Financial attempts to conduct its collection activities in a manner that is consistent with applicable law in order to avoid instances of dissatisfaction If additional information is needed, please contact our office Thank you for your attention to this matter Be advised that this is a communication from a debt collector and that any information obtained will be used for that purpose

Apparently the above mentioned collection agency has gone out of businessI am trying to locate my claim with themMy account was sold to them for collections and I am trying to resolve it

Thank you for relaying the consumer’s inquiry to our office. Upon receipt, Primary Financial Services, L.L.C. (“Primary Financial”) has reviewed its records associated with this account. Primary Financial maintains guidelines and trains its collectors to honor
consumer requests regarding when and where calls may be made. As applied to the instant matter, it appears that the collector erroneously believed that the consumer simply could not discuss this debt at her place of employment without making the correlation that the consumer desired to cease calls to her employer. Primary Financial has disciplined its collector regarding this situation and has removed the number at issue from its file to ensure that no further calls will be made to the employer. Accordingly, Primary Financial respectfully submits that this matter has been addressed in a manner which it believes the consumer will find satisfactory. Primary Financial attempts to conduct its collection activities in a manner that is consistent with applicable law in order to avoid instances of dissatisfaction. If additional information is needed, please contact our office. Thank you for your attention to this matter. Be advised that this is a communication from a debt collector and that any information obtained will be used for that purpose

Been trying to reach PFS for over a week bc they have yet to take Mo worth of payments out of the account setup to make auto payment with themI have called all three numbers I have for them and all I get is a automated message saying to call back at a later date due to technical difficultiesI have called every day and that's all I getThey have no email or website that I can find to make contact with them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That's great that you'll never call again.  However, your assertion that I confirmed my identity or have some past due debt is totally false.
Regards,
[redacted]

Thank you for relaying the consumer’s complaint to Primary Financial Services, L.L.C. (“Primary Financial”).  Upon receipt, Primary Financial has reviewed its records associated with the complaint.  This account was placed with Primary Financial for collection.  Primary Financial’s...

employees called the number associated with the account and made contact on four (4) occasions, the call recordings are attached for reference.  During the calls, the accountholder at issue appeared to confirm that he was in fact the individual associated with the account at issue; however, the individuals that answered the calls would not discuss this matter with Primary Financial’s employees.  At this time, Primary Financial has noted the account with the consumer’s request and no further phone calls will be made to the phone number referenced in the consumer’s complaint.  Primary Financial maintains policies and procedures in an effort to ensure that its collection activities are conducted in keeping with applicable law.  As applied to the instant matter, it is respectfully submitted that this issue has been handled in an appropriate fashion and no further calls will be made in keeping with the consumer’s request.  If the consumer desires to discuss this account and/or make a payment, please contact Primary Financial to discuss options.  Also, if additional information responsive to the complaint is needed, please contact our office.  Thank you for your attention to this matter.  
Sincerely,
Primary Financial Services, LLC
This is a communication from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Due to the customer not making the full agreed upon settlement amount the account was not closed as SIF while it was in our office.  The customer was short one payment for SIF and the dates and amounts paid were provide to the customer for their personal email address.
 
At this...

time, Primary Financial can provide a letter to the customer for SIF but, the amount will be lower than what was agreed upon and it will only include the payments we received while the account was in our office.
 
Please feel free to contact me if there are any questions.
 
Thank you.

Complaint ID: [redacted] – [redacted]
To Whom It May Concern,
Thank you for relaying the consumer’s inquiry to Primary Financial Services, L.L.C. (“Primary Financial”). Primary Financial has policies and procedures in place in an effort to prevent and avoid disputes as...

well as to ensure that its collection efforts are in keeping with applicable state and federal laws. As applied to the account at hand, it appears that these processes have been followed. Per the consumer’s request, verbal communication to the phone numbers on file will cease. Please contact our office if there are additional questions.
Sincerely,
Primary Financial Services, LLC
This is a communication from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Thank you for relaying the consumer’s inquiry to our office. Upon receipt, Primary Financial Services, L.L.C. (“Primary Financial”) has reviewed its records associated with this account.  Primary Financial has returned the account to the original creditor on April 3, 2014 and no...

further collection activity is being conducted on our part.  Primary Financial attempts to conduct its collection activities in a manner that is consistent with applicable law in order to avoid instances of dissatisfaction.  If additional information is needed, please contact our office.  Thank you for your attention to this matter.  Be advised that this is a communication from a debt collector and that any information obtained will be used for that purpose.

Thank you for relaying the consumer’s complaint to Primary Financial Services, L.L.C. (“Primary Financial”).  Upon receipt, Primary Financial has reviewed its records associated with the complaint.  This account was placed with Primary Financial for collection.  Primary Financial’s...

employees called the number associated with the account and made contact on four (4) occasions, the call recordings are attached for reference.  During the calls, the accountholder at issue appeared to confirm that he was in fact the individual associated with the account at issue; however, the individuals that answered the calls would not discuss this matter with Primary Financial’s employees.  At this time, Primary Financial has noted the account with the consumer’s request and no further phone calls will be made to the phone number referenced in the consumer’s complaint.  Primary Financial maintains policies and procedures in an effort to ensure that its collection activities are conducted in keeping with applicable law.  As applied to the instant matter, it is respectfully submitted that this issue has been handled in an appropriate fashion and no further calls will be made in keeping with the consumer’s request.  If the consumer desires to discuss this account and/or make a payment, please contact Primary Financial to discuss options.  Also, if additional information responsive to the complaint is needed, please contact our office.  Thank you for your attention to this matter.  

Sincerely,

Primary Financial Services, LLC

This is a communication from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for relaying the consumer’s complaint to our office.  In response to

the same, Primary Financial Services, L.L.C. (“Primary Financial”) has reviewed

its notes and calls associated with this account.  It appears that, due to

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inadvertence, a consumer was called that had the same name as the consumer

associated with the account that was placed by the creditor.  Accordingly,

Primary Financial believed it was calling the correct individual associated

with the creditor’s account; however, during the call (the recording is

attached for reference) it was revealed that the individual phoned was not the

consumer at issue but simply had the same name.  Primary Financial

maintains policies and procedures in an effort to prevent and avoid

disputes.  At this time, Primary Financial has removed the incorrect

individual’s number from its file and any further collection activity will not

be directed at her.  If there are additional questions or concerns, please

contact our office.  Be advised that this communication is from a debt

collector.  Any information obtained will be used for that purpose.

Thank you for relaying the consumer’s inquiry to our office. Upon receipt, Primary Financial Services, L.L.C. (“Primary Financial”) has reviewed its records associated with this account.  Primary Financial has returned the account to the original creditor on April 3, 2014 and no...

further collection activity is being conducted on our part.  Primary Financial attempts to conduct its collection activities in a manner that is consistent with applicable law in order to avoid instances of dissatisfaction.  If additional information is needed, please contact our office.  Thank you for your attention to this matter.  Be advised that this is a communication from a debt collector and that any information obtained will be used for that purpose.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

That's great that you'll never call again.  However, your assertion that I confirmed my identity or have some past due debt is totally false.

Regards,

Complaint ID: [redacted] – [redacted]

To Whom It May Concern,

Thank you for relaying the consumer’s inquiry to Primary Financial Services, L.L.C. (“Primary Financial”). Primary Financial has policies and procedures in place in an effort to prevent and avoid disputes as...

well as to ensure that its collection efforts are in keeping with applicable state and federal laws. As applied to the account at hand, it appears that these processes have been followed. Per the consumer’s request, verbal communication to the phone numbers on file will cease. Please contact our office if there are additional questions.

Sincerely,

Primary Financial Services, LLC

This is a communication from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Thank you for relaying the consumer’s inquiry to Primary Financial Services, L.L.C. (“Primary Financial”).  Primary Financial has reviewed its account records associated with this matter and has removed the third-party consumer’s contact information from our file.  Accordingly, the...

consumer should not receive any further calls with regard to the matter described in his inquiry. Primary Financial has policies and procedures in place in an effort to prevent and avoid disputes as well as to ensure that its collection efforts are in keeping with applicable state and federal laws.  As applied to the account at hand, Primary Financial has provided the assigned collector additional training regarding verbal requests to cease communication.  Primary Financial respectfully submits that this matter should be resolved in light of the foregoing action.  Thank you for your attention to this matter, please contact our office if there are additional questions. Please be advised that this communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Due to the customer not making the full agreed upon settlement amount the account was not closed as SIF while it was in our office.  The customer was short one payment for SIF and the dates and amounts paid were provide to the customer for their personal email address.

 

At this...

time, Primary Financial can provide a letter to the customer for SIF but, the amount will be lower than what was agreed upon and it will only include the payments we received while the account was in our office.

 

Please feel free to contact me if there are any questions.

 

Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for relaying the consumer’s inquiry to Primary Financial Services, L.L.C. (“Primary Financial”).  Primary Financial has reviewed its account records associated with this matter and notes that the consumer’s verbal request to cease communication at his place of employment was received...

on December 20, 2013.  Primary Financial has removed the requested phone number from its system and no further calls have been made to the consumer’s employer.  Accordingly, the consumer’s complaint about phone calls to his employer is moot.  As to the consumer’s contention that his wages are being garnished and that his tax refund is being withheld, Primary Financial has not initiated any such alleged action and the consumer’s complaint as to Primary Financial in this regard is respectfully misplaced.  The consumer appears to be referring to a third-party and Primary Financial submits that, any dispute in this regard is more appropriately directed to the entity conducting such activity.  Primary Financial has merely attempted to collect this debt on behalf of the creditor via phone calls and written correspondence.  Primary Financial has policies and procedures in place in an effort to prevent and avoid disputes as well as to ensure that its collection efforts are in keeping with applicable state and federal laws.  As applied to the account at hand, it appears that these processes have been followed; nonetheless, Primary Financial welcomes the consumer to phone its office in an effort to avoid future misunderstandings.  Thank you for your attention to this matter, please contact our office if there are additional questions. This communication is from a debt collector. This is an attempt to collect a debt any information obtained will be used for that purpose.