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On 4/26/2017, I purchased a vehicle from this location This business is also called Park Place of New Jersey at the same address o [redacted] My initial compliant was filed against [redacted]  the warranty company Complaint no# [redacted] I have since learned the auto warranty company did in fact cancel the warranty Park Place of New Jersey or now Dips Luxury Auto has kept the $3,that is owed to me or my finance company for the cancellation of the warranty I have called this company on numerous occasions I was last advised by Anna who claims to be their controller that she mailed a check on 6/12/ Yet she refuses to provide me a check number, amount or where it was sent to

I purchased a *** *** in their store on January They didn't show me the carfax until I paid for the car, and it shows it has structural damage and had been stolen I went back and argue with them, but they are not willing to refund the car The manner of them are so bad, and they keep me waiting for their manager coming for about hoursThey keep telling me the manager is coming, but he's not coming at allMoreover, they try to change the car price on their ownI saw this car online for 27k, and all taxes and fees collected should be 30k final priceBut on the bill, they wrote 30k without taxes collected, which means they earn more than 27kIt makes me cannot register the car on my own, and they didn't even register the car for you, they let customer to do all the things on their own

We purchased a car in cash from this place and settled on an after tax figureWhen we went to sign the papers the owner out down sales tax as and when we asked what that meant he said not to worry about itThen we get a call telling us that they can't process the registration because we did not pay sales tax, so we go back to tall to the owner but he left to GreeceAnd may not be back for six monthsThis is ridiculousWe get cheated and now he is conveniently come and we are forced to pay almost another 2k to the dealerThe website still has the car listedAnd for a price lower than what we agreed too! But we signed the papers and we has no choice but to pay thisAt this point we already had an extension of the temporary registration and now I have a car sitting that I can't even driveThis is a total scam and we need that money backNot only thatEvery sales person who served us is gone from working thereAnd the guy who detailed our car is now manager! There is

We purchased a used vehicle in April with a lifetime warranty The vehicle was totalled months later and we requested a refund for the extended warranty The extended warranty company refunded a prorated portion to the dealer on October 27, who was supposed to forward the refund to the bankThe bank never received the refund I called the dealer on November 10, to check on the status and was told the check was mailed to the bank The bank still does not have the check I have called and emailed repeatedly and get no responses or returned calls Apparently only Anna, the comptroller can give me the date of the check and amount, but she refuses to take my phone calls

The service is not only unprofessional but absolutely terrible They have had my car for more than weeks and refused to fairly compensate me or offer me a rentalThe manager Alex went directly against our agreement and threatened me physically I purchased a Jeep from this company under the agreement that they were going to fix the issues with the Jeep hadWhen I bought the Jeep back they held on to my car for a over a week but it was suppose to be returned in days All of my phone calls were ignored I had to drive in to discuss my disapproval of their business methods This led to an argument with the manager Alex and ultimately he told me my car would be returned fixed the following day When I called the next day the manager Alex said my car was ready when I got to the lot is was not even worked on They held my car an additional days and returned my car beyond dirty with almost no gas in the tank I called about the issue and also found that the work I originally a

I purchased a car that had multiple problemsThe car didn’t pass nj state inspectionThe car was unsafe to even driveThe staff totally ignored my request for the repairs regardless of the warranty I hadThey would not call me back or return emails

Went to the dealer based on a car I saw advertised I called twice to confirm that the car was still there because I was coming from Brooklyn, the receptionist said yes after the checked the stock number I arrived and was told the car soldand was showed another car that cost 7k more than the car I came for I left and was called and told that they had another car with the same payment I was looking forI sent over my information and told them I was already approved through my bank and I would come sign and driveI asked them not to shop my credit and when I arrived my credit had been shopped to banks without my signature ,I waited at the dealer over hours, they made me sign different contractsMy ride left so I was at the dealer until 1130pm (The next day the dealer asked me to come a sign a 3rd contract at a higher interest rate , when I questioned it with the bank , the finance manager cursed me out and yelled until he realized that he was on conference with the ban

I financed a car with this company on 10/22/and I still haven't RECEIVED my NYS TAGSI've been given the run around about my platesFinally I decided to call NYS MOTOR VEHICLE in ALBANY , gave them my VIN# and NOTHING pops upMotor vehicle proceed to tell me that my paper work was NEVER sent to themI call Dips Motor and they telling me ALBANY is lyingThey process they paper work right after the purchaseI called back to get a tracking number for my paper work and all of a sudden nobody knows what I'm talking aboutI'm driving around with expired paper tagsThey are aware and they steady saying they will pay if I get a ticket

I purchased a BMW earlier this year and from the start, there were issues, but I looked for a while to find this specific car so I hoped for change, my mistake I guess I arrived on the day of my appointment and when I asked to test drive the vehicle, I was asked if I "intended on buying the vehicle" because they had to move "a lot of cars to get to it." This was unacceptable and I think the comment was only made because I was black Nonetheless, I was told by the salesman that they ONLY work with BMW dealers so I found some comfort in that I was also told and given paperwork for a 45-day warranty which required me to inspect the vehicle on my own which I did When I faxed the report with the issues which were all listed on the "items covered," I was told that they were only going to give e a new battery, two front tires and replace the battery as the one they sold the car with was dead and had to jump started I was also given the car on "E" no gas and had to immediately p

Dealer is denying refunding down payment $by showing some singed documentsI don't bring any single car from himI did down payment sign some paper and while checking in detail I found fault in carDealer shown the car VIN *** (05/26/2016) online on *** and call me to come office for detailHe asked me to sign on the paper to check the credit historyI signed on the paper and check the car details and then I found dealer is sealing me some other similar carI asked the particular car which seen on the internet then he don't had that carI asked my down payment refund as you don't have the car which you shown meHe said come on next day he will get the same car or he will refundHe call me on next day and said he don't have that car and said I need to take the similar car OR I have to lose my down-paymentAfter lot of request for refund he called me to office promising to return down paymentI request him to refund on the same account number from which

Date: March 26th,
Hi I purchased a car from Dip's Luxury Motors, before I went there to look up the cars, I called them two days before I got there, and I was asking if the cars were available, and they answered yes on the phone, then two days later when I got there, they didn't say anything about the cars I asked on the phoneThen there was a saleman introduced some other cars to me, and I was disappointed because the cars that I wanted were not there, they told me they probably sold the cars already, I trusted him in the beginning, then I stayed there for the whole afternoon to the night, I was the only one bought a car from themEventually I bought a black bmw from them on that day, the funny thing was when the saleman drove the car back from the bank, when he turned to their store, he hit the car, and I was sitting at the rear seat, I was like did you just hit the car, he answered" no, really?" then when we got off from the car to check it out, the car got some some scratches, because they were just some little scratches, so I was fine with that, and I told him if he could fix it, then the saleman told another guy to fix it, I thought the guy was fixing the car while me and my friend were waitingAfter a long while when I asked the saleman if the car was fixed, he said yesbut when we went there to check the car, the car still the same, not even washedThen the saleman was acting like "where's that ***, he is gonna get fired"when I paid for my car, then saleman told me with everything included: taxes and plate fees it was 19900, then they said theyll send me the title, and the plateSo I started waiting, after days, the saleman called said he gave me a wrong car registration and wrong temporary platethen I was very angry because of that, theyre just so unprofessional, rude and unfriendlyThen the owner called asked me to drive the car all the way back from albany to new jersey, then I even get more angry, why would I have to drive it back, its not my mistake, then I asked if I can just return the car, the owner answered I have to pay for the rent for two days dollars, I didnt even drive, and I have to pay for that money? then I kept the car myself, about two weeks later, they finally sent my title after I called them twice, then I went DMV for registration, when I gave my title paper to them, they told me I didnt pay for the taxes, then I looked the title paper, it says taxes collected : $I was so confused, because the saleman told me everything was included, then I called them again, asked them what's going on, they didnt answer me, they just told me I didnt pay for the taxes, it means I need to pay for the taxes againThen I wanted to talk to the manager,a black man's name is Lee, they just keep me on hold, I called them many times to answer my questions, they didn't want to answer it, just keep me on hold every timeThen when I called them again, they just blocked my numberThis is my experience at Dip's Luxury Motor

I was in a serious car hunt during the month of Oct of I check out *** which is a site that helps consumers find an affordable carI see a series BMW which I liked and was around the right price I was looking for and the location was non other than Dips Luxury MotorsI arrive at my destination and I see the car I was looking forI speak to a representative named Chris and we sit down and have a talkWe go over the price and terms then I ask for a test drive before any credit check was to take placeFrom there we took the test drive and all went very well from that pointNow when I sat back down in the office, I tell Chris to go ahead and do a credit check but only from the bank *** since I am a *** customer for over five yearsAlso because I didn't want so many hard inquiries to be established on my credit reportHe assures me that *** and *** only will be the only bank he does a credit checkI wait about minutes and receive the news that I was turned d

This business adverted vehicles on their website and other websites (ex: *** with fake prices and vehicles just to get customers to come inThey are scamming peopleThere were over vehicles on their website that they didn’t even have or ever did haveNot to mention, poor service, disrespect and the second floor of the building was being worked on and there was glass and materials falling down in a walkwayIt wasn’t closed off and there were customer’s, even children in the areaIt looked extremely dangerous

I purchased a vehicle from Dips last year June In May of this year I was involved in an accident where my car was totaled In order for my gap insurer to pay off the balance, they require for me to cancel my service contract with the dealership and receive a refund check from the canceled service contract For the past three months I have gotten the run around from the manager, Anna without receiving necessary documentsAfter two months, she scanned over the wrong document! I even asked my gap insurer to try and contact her There was an initial contact but still has not been any actions on receiving this refund check Because of her inability to respond, the gap insurance has not paid the balance of my car loan and now this unpaid balance from the car loan has been reported to my credit report of days late which made my credit score drop points!! I have tried to contact them after I received this notice on Thursday and still no response!

online advertising, dealership never had the inventory that was posted onlineUsed underpriced online postings as a bait and switch method to sell expensive cards when customers arrived at the dealershipThis is advertising, used dual names to cover up their practicesUsed two different numbers and two different addresses to cover up their practicesIt’s the same dealership as auto outlet, same building and it’s also the same establishment

My Lexus IS that was sold to me in the month of October I originally towed my car to *** ** *** and *** *** informed me on 1/13/that the wired had been tampered with and is causing an electronic issues resulting in the car not startingThey quoted me around $1,to fixThat is when I called Salvador (General Manager at Dips Luxury Motors) and complained that this issue has gotten worse
I have spoke with Nicole at the front desk, Anna who is a manager, Sal the finance manager, and several other receptionists and employeesSal always failed to respond to my numerous callsAt the end of January 2017, Sal had requested that I tow my car back to Dips Luxury Motors because it has stopped working after 2-months of driving itIn late March/early April, Anna (Manager at Dips Luxury Motors) told me the they no longer work with ** *** *** and I would have to find out about the payment to them on my own as they supposedly took my car there as a

My purchase at Dip’s luxury motors is the transaction in questionWhen we went to the dealership we were looking to purchase a Honda CRVWe were shown vehicles and settled on a Honda CRV with about 30,miles with a list price of $12,In fact if you look on their website today the list price ranges from $10,to $12,for similar modelshttp://www.dipslm.com/used-honda-cr~v/
We were then approached by a salesman, Peter, and he quoted us an all in cost of $14,including document fees, taxes, etcWe countered with $13,and he immediately acceptedInstead, of getting the deal we wanted we were provided with a toxic situationApparently the multiple documents we were provided had N/A under taxes which we believed to mean they had included in the priceInstead when we took the car to be registered we were informed $had been paid and now we had to pay $in taxes + the original $13,This means the all in is $14,750, higher than the starting offer

I purchased the Extended Warranty for BMW however I discovered that the warranty was for wholesale parts not for authentic BMW replacement partsI was also advised that this was a BMW warranty not an extended warrantyI contacted the dealer to cancel the warranty once I discovered that the warranty was not what I was told it would cover I was told I could cancel at any time and when I tried to cancel I was advised that I had to cancel within days according to NJ lawAt this point I feel that I was mislead regarding the details of the warranty and now not even allowed to cancel the warranty it

I purchased a car from them on the 12/4/no sales contract or paperwork was furnished for me, a days weeks later through trying to contact them after the car had bald tires needed a service and breaks the worksThe sales man gregory did not reply to me and upon arriving to the dealership again did not even know who I wasThe finance manager has yet to furnish me with paperwork on the vehicle even though I requested it many timesI just got paperwork in the mail saying I was financed at a interest rate of 12.9% which is not what I agreed toI also have no received plates or registration for the vehicle after asking many timesI feel defrauded cheated lied to with no response from the dealership upon trying to contact them or resolve my issues I was told to go get a lawyer if I was really unhappy, they have unfair practices here at this dealership and it should really be put out of buisness

On 4/26/2017, I purchased a vehicle from this location This business is also called Park Place of New Jersey at the same address o* *** * *** *** *** ** *** My initial compliant was filed against *** *** the warranty company Complaint no# *** I have since learned the auto warranty company did in fact cancel the warranty Park Place of New Jersey or now Dips Luxury Auto has kept the $3,that is owed to me or my finance company for the cancellation of the warranty I have called this company on numerous occasions I was last advised by Anna who claims to be their controller that she mailed a check on 6/12/ Yet she refuses to provide me a check number, amount or where it was sent to