Prime Time Manufacturing

We purchased a Spartan 42.5' Toy hauler It is a super nice RV, however service is non existent after the sell You can call their offices, but no one ever answers I even called the parent company Forest River, and they were going to get their (PrimeTime) service center on the phone for me and they couldn't even get through to anyone One of their dealerships has now had our brand new unit sitting longer in their service center ( going on over months) than we have had actual possession of it since we purchased it brand new The product looks great, but when the service is the worst ever we wont be purchasing our next from them again My wife and I would suggest looking elsewhere for a company that actually cares about customers /support after the sell, and who want to build brand loyalty vs just the quick sell from Prime Time

Initial Business Response / [redacted] (1000, 5, 2017/01/24) */ We are aware of Ms***'s concerns and have offered what Prime Time feels is more than fair and equitable for this repairAs she states we did suggest that they contact a Prime Time or Forest River dealer to have their concern addressed under warranty as presenting their unit to an authorized repair center is the responsibility of the ownerAlso, that mobile repair is not covered by their Prime Time limited warrantyWe were contacted after the repair had been done and reviewed the paperwork submitted to us with regard to this repairI would be more than willing to discuss the matter further with Ms [redacted] but our offer for any reimbursement will remain the same Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did contact them before I continued with the repairman we had come to our unitAt that point I felt we had already committed to him for the repair and continued with himAt no point did the service person suggest I take the unit into a repair shopHe also indicated to me a fair and equatable amount for this repair was around [redacted] and he strongly urged us to stop payment on the check to our repairmanI contacted several other repair shops around the Santa Fe area and they all indicated that these furnace units are very difficult to work on and his price was not out of reasonThis manufacturer does no stand behind their product always making some sort of excuse for the issues we haveWe still need to take it into a shop to have windows fixed that don't stay up, shades that won't come down, kitchen faucet that drips, a toilet that dripsTrim that has fell off going down the road, And hydraulic jacks that leakDoors that will not stay open even after the unit has been leveled and checked against a level$does not even begin to cover what any technician would have charged to fix this furnaceThey are lying about the entire conversation and I resent their repeated attempts to foist their troublesome product off onto what they refer to as as "unscrupulous" repairman Final Consumer Response / [redacted] (4200, 11, 2017/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) If this organization truly wants to extend "goodwill" I believe a fair and equitable reimbursement would be [redacted] Again after speaking with other repair shops in the Santa Fe area these furnaces are notoriously difficult to work onI have never indicated st any time I expected a full reimbursement and accepted responsibility for my failure to understand what was expected of meIn that same spirit I believe that Prime Time should accept their own responsibility for their product and reimburse us for at least [redacted] Final Business Response / [redacted] (4000, 9, 2017/02/03) */ As stated in our previous response we did direct the ***'s to contact an authorized repair facility and mobile repair fess are not covered under the terms of their warranty Prime Time will as a one time goodwill gesture reimburse the ***'s the amount of [redacted] That payment will go out the week of 2-6-via UPS

Initial Business Response / [redacted] (1000, 11, 2016/05/09) */ May 2, RE: [redacted] XXX XXX-XXXX [redacted] XXXXX [redacted] , LA DOP 06/12/ VIN 5ZT3CSYB3EGXXXXXX To Whom This May Concern, We have reviewed the information that Mr [redacted] shared and unfortunately due to the length of time since his warranty expiration, we are not able to participateOur warranty is for one year from date of purchaseI am showing that the warranty expired on this unit on 6/12/ However, we did extend an offer for Mr [redacted] to bring his unit here and we will discount the paint work down to our cost and we would supply the labor and the die cutsRoughly [redacted] This process usually takes about a day and a half to complete Should Mr [redacted] choose to come here we would need him to contact us so that we can get him scheduled Thank you, [redacted] Prime Time XXX-XXX-XXXX [redacted] @forestriverinc.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I live in Lake Charles LaTo travel to Indiana to perform the repair at my expense would cost me out of pocket twice to three times the amount to repair the camperI cannot afford [redacted] dollars which was the estimate to repair the camper down here at camping worldThey want me to drive up there at my expense and stay in a motel for an unknown time to have the camper fixed is not how I thought the company would respond to one of its customers when they know they have issues with the gel-coat on all their campersI will try and sell it down here and take a loss and talk to every customer shopping for a new camper and explain how they will be treated by Prime Time and how they do not stand behind their products without putting hardship on its customers, knowing I cannot afford to travel that distanceBelow is a picture of what my camper looks like in the front capBy the way, the reason it lasted as long without problems is because it is kept under a covered building

To whom it may concern, We have received the Revdex.com complaint relating to Unit # [redacted] We have taken some time to review the situation and would like to make the following comments relating to this situation First and foremost you mention that you have Never washed your unit since the purchase date of Feb,17,Just over a full year agoThe concern of cleaning the RV is clearly outlined in your owner’s manual Wash the exterior monthly with warm water and a mild detergentWax at least once a year with a standard liquid or paste wax I understand your frustration as well as the position taken by our vendorHowever as a goodwill gesture we will supply all front cap graphics to you at no chargeWe will also honor the hrlabor towards the replacement of themPlease have your dealership contact me directly to move this situation forward Sincerely Duane C

Initial Business Response / [redacted] (1000, 7, 2017/03/15) */ We are aware of Mr/ [redacted] 's concerns and have not refused to address themThere have been different repair facilities look at his floor and both state there is no warrantable issue that they can seeThere was a repair made to the wall and during that repair there were no signs of any interior water damageWe have told Mr [redacted] that should his concern with the floor change that we would be happy to have an authorized repair facility inspect it again and make any necessary warrantable repairs that are found at that time Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Irregardless of whether the condition of the RV is directly related to the flood, the fact remains that the floor has dropped and the wall is warpedThe unit was NOT in that condition when I took delivery and both of these issues appeared after the floodPrime Time has had two opportunities to correct the problem and restore the RV back to its original condition and have refused to address it under the manufacturer's warrantyThe inspecting dealers do not determine whether the manufacturer will warrant the repairsTo quote one dealer regarding the floor: "since it does not affect the room slides PRIME TIME will not warrant the repairs." That in itself is an admission that a problem exists that the manufacturer will not address Additionally, Prime Time has refused to honor their advertised Satisfaction Priority #by failing to stand behind their product as advertised and insuring any issues are resolved

Initial Business Response / [redacted] (1000, 5, 2017/07/25) */ Prime Time has not & will not deny legitimate warranty concerns. we are currently working with the selling dealer to resolve the issues with the unit itself. Mr. [redacted] has decided to trade the unit for a different model & is now asking for... additional money from Prime Time to support his efforts to complete the trade. Prime Time respectfully declines this request & will continue to work with the dealership to resolve the warrantable issues. my understanding is the unit concerns are being resolved at this time.

Initial Business Response /* (1000, 11, 2017/03/20) */
I would be more than happy to look into this matterIf you could give me a little more information such as who was your salesman at Campers Inn and which location in New Hampshire as they have location
Initial Consumer Rebuttal /*
(3000, 13, 2017/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Twice the Revdex.com has contacted you with out a responseStalling will not make this go away
Jeff *** owner of Campers Inn was present at the purchase as was the Prime Time rep*** *** was the saleswoman
Please respond in the next ten days if you intend keep this from further legal action
Final Consumer Response /* (4200, 17, 2017/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before accepting
1.Please confirm that my entire *** deposit is being returned
State a date the return will be sent
Payee
*** *.***
*** *** ***
*** *** *** XXXXX
Final Business Response /* (4000, 15, 2017/03/28) */
It is my understanding from our sales department that the customers deposit will be refunded to them

We purchased a brand new fifth wheel from one of prime times authorized dealersWe were looking for a specific one and finally found it at one of their dealerswe had to drive miles to get itWe have had nothing but problems with it since we purchased it starting with the inverter, which they noted before we picked upThe dealer ordered a new one and shipped it to us and then had an authorized mobile repair person install it, as far as I know they still have not paid him and he said he wont do any more warranty work because of itThen the refrigerator doors coming open and banging into the counters on our way back, thus resulting in dentsThe dealer did not strap them down nor did they inform us they needed to beWhich they are saying is our fault and will not replace themAfter that we noticed that none of the slides were working properly, one of them causing the linoleum to be cut up in one spotThe awning over the entry was not put in correctlyThe outlet in the entertainment center was broken, surround not working properly and crown molding coming off in two placesOne of the rear stabilizers bent, this is not covered under warrantyThere are leaks in the plumbing system, water heater bypass area, not covered againOn our second time towing it I was following behind and noticed that the left fender was really flapping around that's when we noticed that the bolt and screws were never put in placeand the front levelers keep bleeding offAll of these things were noted within the first month or twoWe have had it at an authorized dealer for over a month now for repairs and still do not know when we will be getting it back and have been staying in a hotel for two weeks now getting very expensive, not to mention the repairs that are not covered under under our full two year warranty!!

Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: Roger *** Retail Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@forestriverinc.com
Thank you for the opportunity to reply to Mr***'s letter
We at Prime Time acknowledge Mr*** experienced
numerous legitimate issues, and we addressed each oneWe are sorry to learn the air conditioner is not performing as it should and we want very much to have our dealer examine it as soon as possibleThe same goes for the power awningDixie RV is our selling dealer, and they are an excellent dealerI spoke to the Service Manager, Don Borderlon todayHe is eager to help, and is waiting your call for an appointmentWe will review the tape issue, and the dents on the metal side, and anything else you request
It is true that we engage John's RV to make repairs, and did not intend to conceal that it is a private businessIn fact we chose them to represent us, and we are proud of the associationIn regard to emails, we are able to document numerous emails from John ***, as well as emails from Rick *** in addition to numerous phone calls
OFFER:
We urge Mr*** to make an appointment with Dixie RV, and we will resolve any outstanding issueWe understand the air conditioning is important, and we want to examine it againAlso there is a two year warranty on the air conditioner
Finally Prime Time will agree to extend the warranty by daysThat will give warranty coverage well into next year's camping season, so that if other issues arise, we will address them

Prime Time is currently working with the customers servicing dealer to evaluate this situationWe have received a sample of the linoleum with the issue and we are currently working with the Linosupplier to have the section tested to determine what has taken place to cause this concernWe will
continue to keep the customer informed as to what the testing reveals took place

Initial Business Response /* (1000, 6, 2017/01/19) */
Prime Time is more than willing to assist Mr*** with his concernsWe are unable to locate his Tracer in our system using his nameIf he would provide us with the last digits of his VIN number we will be able to assist him
Initial
Consumer Rebuttal /* (2000, 8, 2017/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Prime Time has left me with a phone number to call them by way of e-mailI'm sorry that no one can find my nameFor whatever reason I, accidentally, gave my first name in the *** (Irish Language) spellingMy guess, I was that angry
I'll see what happens after I callLet's see if "The third time is the charm" actually works

Since the email on the 4th, we are re-evaluating the situation. We will reach out directly once we have the results of the testing conducted by the flooring vendor

We purchased a brand new Tracer travel trailer made by Prime Time in We had done research and heard that this company prides themselves on their craftsmanship and their website even says the same about the workmanship and quality control of the productsWe keep our trailer covered and well maintainedIn Febof this year we noticed a bulge near the top of the slide and a little water on the insideWe immediately took it to the service center with pictures of the bulge and resulting water damage to the underside of the slideWe were finally called a couple of months later to pick our unit upUpon arrival we were told that some seals had been fixed and it was ready to goWe requested an inspection with a tech only to find that nothing had been done to the bottom of the slideWe left the unit and were told we would receive a phone call on what would be done nextAfter hearing nothing for over a week we started calling and callingNo one would return our callsWhen we finally got through we were told of all of the personell changes and no one seemed to have an answer about our trailerAfter four months had gone by we spoke to a service manager face to faceHe assured us everything would be taken care ofWe used the trailer for a weekend and he said to drop it off when we returned and it would be fixedWhen we returned he was not longer employed thereBy now we had contacted Prime Time directly to get some answers and explain our experienceThey were of no helpWe were told the until was out of warranty and to contact our insurance companyWe explained that the service department discovered the damage was caused by a manufactures defect and nothing we could have known aboutThey still said they could not helpI sent emails and continued to make phone calls but did not get any answers in returnWe purchased the extended warranty on this unit from the dealer and even contacted them for help and informationThey said they had only heard from the dealer once and it was not regarding the slideThe service department has a new manager who has been very helpful and is currently working on our unit, which they have now had for monthsHe also recommended that I keep trying to contact the manufacturer which I have done to no availWhen we last spoke he said he would get back to me in a day or twoHe did not, I called today and he gave me the same story as before, "we are out of warranty and there is nothing they can do to help"I explained we had an extended warranty and he was still not willing to helpWhen I asked about them standing behind their product and help customers he again said there was nothing they could doWhen I asked to speak to a manager or someone other than him he said he was not able to give me anyone else's contact informationI asked for an email or any customer relations person to talk to and he said he was itWe have had nothing but a terrible experience with Prime Time manufacturingAs other customer have mentioned, this company trends to want to contact with the customer after the saleWe are very disappointed and will continue to let others know of our experienceWe would like to get rid of this unit as soon as possible and never have a product made by them again

Initial Business Response /* (1000, 7, 2016/12/20) */
To whom it may concern, thank you for the opportunity to review the complaint of the consumerAfter review, I see that the original product needed to make the consumer's part is not availableHowever, there is a replacement material that was
used to make the consumer's partThe consumer was advised before the time of ordering that the replacement part is different than the originalUnfortunately, when material is discontinued from a supplier, we are advised of what replacement will need to be usedIn turn, we forward that information to the consumerPlease understand that we do not produce the parts for the recreational vehicle, however we do assemble themUnfortunately we cannot offer the second replacement part at no chargeHowever, we did offer that we would be more than happy to sell another one to the dealer so the consumer had a matching set
Initial Consumer Rebuttal /* (3000, 9, 2016/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I did order knowing the fender skirt was a rough texture and the ones that came on the 5th wheel was smoothWhat choice did I have, leave the 5th wheel with one fender skirt? And of course they would sell me another oneThe exact parts for a 5th wheel should be available when it's less than years oldIf not the manufacturer should make it right, especially something like a fender skirt
Final Business Response /* (4000, 11, 2016/12/30) */
Thank you for the responseAfter further review of the situation of the original product being unavailable to us from the supplier, we have made the decision of providing another fenderskirt of the same making to match the one previously receivedPlease understand that Forest River will be sending another fenderskirt at no charge as a goodwill gesture to the consumer's addressWe would like for the consumer to call our customer service department and provide the address that they would like for us to send the fenderskirt toPlease let us know if we can be of further assistanceThank you, Forest River Inc

I bought a Tracer The reason I decided on this particular RV was the Eternabond system I am a handy person and can fix most anything and thought with such a good system I would get many years of service out of this travel trailer When I got the trailer home I noticed that much of the trim on the bunks was poorly installed I had to add wood and screws to make sure the trim didn't fall off On our maiden voyage we had a large hole appear in the bath tub Not good Prime time did replace it and we thought all was good I put some upgrades into the camper and we used it several more times We had the headboard detach from the wall, many of the screw covers lost their fabric cover, the seals on the bump out kept popping off, the screw covers on the outside of the camper kept falling out (love laying on the roof putting the seals and covers back in place), the outside shower started to leak, but I can fix all this as long as the shell of the camper stays intact
Just a hair over years of ownership and eternity came a calling I noticed that the fiberglass under the refrigerator had lifted I contacted Prime Time and sent pics of all the problems We kept emailing back and forth and then Rich asked for the VIN I sent it to him and he said it was more than a year old and they had no responsibilty and that the problem was casused by ME The reason it lifted was that I didn't make sure the seals around the refrigerator vent was sealed I accepted this and he told me that I should get it fixed because it will spread
I contacted my insurance company to see if any of this was covered An inspector came to my home and checked the trailer out from stem to stern She acknowledged the delamination under the refrigerator vent but also found delamination in other places, one on the back, on the bump out, and one on the front I received a letter from my insurance company saying that they would not cover any of these problems because they were considered Manufacturer Defects I went back to Prime Time and asked them about it Was told that the camper was more than a year old so it was My Problem I reached out to Forrest River and this gentleman told me he would look into it Forrest River also said, it was off warranty and that again, It Was MY Problem
Finally I went to my dealer and they contacted the Manufacturer Again, My Problem The dealer did work with me and I bought another trailer So my time with Prime Time has come to an end But I thought that others may want to know that Prime Time thinks Eternity is one year long The way the advertising is written they make it sound like Eternabond will last forever, but it is only warranted for YEAR The roof has a year warranty on it but their glorious Eternabond only has a YEAR warranty Something to consider when buying a camper
From the quality I saw from Prime Time I would buy a dog box from them I am also done with Forrest River Never Again!
Enjoy!

Initial Business Response /* (1000, 6, 2016/06/02) */
June 2, 2016
RE: 5ZT2LCXB5DBXXXXXX
[redacted]
XXX XXX-XXXX
[redacted] XXXXX
[redacted]
We have reviewed the information that Mr. [redacted] has shared. I regret to inform that our manufacturer warranty...

is not transferable. We would not be able to participate with repairs regarding the floor. Should the dealership need technical assistance we are here for them.
Thank you,
[redacted]
Prime Time
XXX-XXX-XXXX

Initial Business Response /* (1000, 11, 2016/05/09) */
May 2, 2016
RE:
[redacted]
XXX XXX-XXXX
[redacted] XXXXX
[redacted], LA
DOP 06/12/2013
VIN 5ZT3CSYB3EGXXXXXX
To Whom This May Concern,

We have reviewed the information that Mr. [redacted] shared and...

unfortunately due to the length of time since his warranty expiration, we are not able to participate. Our warranty is for one year from date of purchase. I am showing that the warranty expired on this unit on 6/12/2014.
However, we did extend an offer for Mr. [redacted] to bring his unit here and we will discount the paint work down to our cost and we would supply the labor and the die cuts. Roughly [redacted] This process usually takes about a day and a half to complete.
Should Mr. [redacted] choose to come here we would need him to contact us so that we can get him scheduled.
Thank you,
[redacted]
Prime Time
XXX-XXX-XXXX
[redacted]@forestriverinc.com
Initial Consumer Rebuttal /* (3000, 13, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I live in Lake Charles La. To travel to Indiana to perform the repair at my expense would cost me out of pocket twice to three times the amount to repair the camper. I cannot afford [redacted] dollars which was the estimate to repair the camper down here at camping world. They want me to drive up there at my expense and stay in a motel for an unknown time to have the camper fixed is not how I thought the company would respond to one of its customers when they know they have issues with the gel-coat on all their campers. I will try and sell it down here and take a loss and talk to every customer shopping for a new camper and explain how they will be treated by Prime Time and how they do not stand behind their products without putting hardship on its customers, knowing I cannot afford to travel that distance. Below is a picture of what my camper looks like in the front cap. By the way, the reason it lasted as long without problems is because it is kept under a covered building.

Initial Business Response /* (1000, 11, 2016/03/07) */
Contact Name and Title: [redacted] RM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@forestriverinc.com
March 7, 2016
Complaint Case #: XXXXXXXX
Consumer: [redacted]
Case Opened: XXXX-XX-XX
To whom this may...

concern:
We have spoken with the retail many times regarding warranty issues on her unit. Prime Time would be happy to correct any warrantable issues that they may have. We have shared with the retail all of the service centers that are near their location. I have spoken with three of the repair shops and they are able and willing to get her in for service. The retail has decided not to present the unit to a dealership to have the repairs corrected.
We do not recommend using mobile technicians as they are not in our network of approved dealers, however I have authorized the retail to do so as a goodwill gesture. Normal procedure would be for the retail to pay and submit the bill to us and we will reimburse. But, retail shared with me that she is not in a position to pay. I then offered to pay the mobile technician over the phone via credit card for his services.
We are trying to assist the retail, her situation has created quite a hurdle. We have done everything that we can to help. Our agreement is that if the unit needs warranty service it is the responsibility of the owner to present the unit to a dealership for the repairs to be made.
Should you have any questions please let me know.
Thank you,
[redacted]
Prime Time
OFFER:
Initial Consumer Rebuttal /* (3000, 13, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have notified them and the dealership at purchase that this was being purchased as our permanent home (since the description on their web site said it is a residential model). It is not able to be transported (it is set on a permanent site) . So I had explained to the manufacturer this situation (which I also stated that we cannot be the only ones with this situation). They did try to help with certain things. Yes we cannot pay out of pocket for a mobile tech. Did not know I would need a bank roll for repairs since it is a brand new unit. I had also agreed to take to a dealer with the stipulation that they reimburse for our living expenses (lot rent , lodging, storage of personal effects etc) until the unit is fixed. I have heard horror stories that there have been units that take months to repair. The workmanship and quality control are very poor and why should anyone as a consumer be responsible especially since it is brand new. The agreement he is talking about must be a master agreement that I was never made aware of. I had asked if servicing would be an issue when we were purchasing and we were told it would not. So it would be very nice if someone would accept responsibility to take care of this and not push off on the buyer.
Final Business Response /* (4000, 32, 2016/04/01) */
Complaint Case #: XXXXXXXX
Consumer: [redacted]
Case Opened: XXXX-XX-XX
To whom this may concern:
As we have stated: We stand ready to assist the retail provided that they can transport the RV to the dealer for the repairs to be made. Also, our offer still stands to assist by allowing a mobile service tech to come out and correct any warrantable issues that they may have. The retail would be responsible for any service call fees involved. We would also recommend that an estimate be presented to us prior to starting any work should they choose to hire a mobile service technician.
Thank you,
[redacted]
Prime Time
Final Consumer Response /* (4200, 34, 2016/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were in contact with a mobile tech that seems to be willing to help with our issues. He will be stopping out on April 4th to look over the issues then calling prime time. As long as everything goes as stated by prime time then everything should be fine but until then we are still unsatisfied.

Initial Business Response /* (1000, 8, 2017/05/01) */
We are aware of Mr. [redacted]'s concern. Through pictures sent to us as well as a warranty claim submitted by his dealer it was determined that this was not a failure of the power cord but a failure in the outlet that the power cord was...

plugged into. If this had been a component failure we would have covered this under warranty but it was not. We have and still respectfully decline assistance with this repair as the outlet itself was the cause of the failure and not the power cord.
Initial Consumer Rebuttal /* (3000, 10, 2017/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The RV park management where the outlet was told me they have never had an issue with that particular outlet. no one wants to assume responsibility I get that, How can a warranty company honestly give a diagnosis of a power outlet at a random RV park without ever sending a tech to inspect it is my only concern. It was a [redacted] repair which I've already taken care of but I refuse to accept that no one is responsible. I just hope I don't have any more warranty issues from here on out.
Final Business Response /* (4000, 12, 2017/05/03) */
All the information and pictures sent to Prime Time Manufacturing clearly show that the power cord itself did not fail. The failure was in the outlet itself or the cord was not fully/securely inserted into the outlet. Again, we respectfully decline any assistance as this is not a warranty issue.

Initial Business Response /* (1000, 5, 2017/01/24) */
We are aware of Ms. [redacted]'s concerns and have offered what Prime Time feels is more than fair and equitable for this repair. As she states we did suggest that they contact a Prime Time or Forest River dealer to have their concern addressed...

under warranty as presenting their unit to an authorized repair center is the responsibility of the owner. Also, that mobile repair is not covered by their Prime Time limited warranty. We were contacted after the repair had been done and reviewed the paperwork submitted to us with regard to this repair. I would be more than willing to discuss the matter further with Ms. [redacted] but our offer for any reimbursement will remain the same.
Initial Consumer Rebuttal /* (3000, 7, 2017/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did contact them before I continued with the repairman we had come to our unit. At that point I felt we had already committed to him for the repair and continued with him. At no point did the service person suggest I take the unit into a repair shop. He also indicated to me a fair and equatable amount for this repair was around [redacted] and he strongly urged us to stop payment on the check to our repairman. I contacted several other repair shops around the Santa Fe area and they all indicated that these furnace units are very difficult to work on and his price was not out of reason. This manufacturer does no stand behind their product always making some sort of excuse for the issues we have. We still need to take it into a shop to have windows fixed that don't stay up, shades that won't come down, kitchen faucet that drips, a toilet that drips. Trim that has fell off going down the road, And hydraulic jacks that leak. Doors that will not stay open even after the unit has been leveled and checked against a level. $100 does not even begin to cover what any technician would have charged to fix this furnace. They are lying about the entire conversation and I resent their repeated attempts to foist their troublesome product off onto what they refer to as as "unscrupulous" repairman.
Final Consumer Response /* (4200, 11, 2017/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If this organization truly wants to extend "goodwill" I believe a fair and equitable reimbursement would be [redacted] Again after speaking with other repair shops in the Santa Fe area these furnaces are notoriously difficult to work on. I have never indicated st any time I expected a full reimbursement and accepted responsibility for my failure to understand what was expected of me. In that same spirit I believe that Prime Time should accept their own responsibility for their product and reimburse us for at least [redacted]
Final Business Response /* (4000, 9, 2017/02/03) */
As stated in our previous response we did direct the [redacted]'s to contact an authorized repair facility and mobile repair fess are not covered under the terms of their warranty.
Prime Time will as a one time goodwill gesture reimburse the [redacted]'s the amount of [redacted] That payment will go out the week of 2-6-2014 via UPS.