PrimeWash Express

Hi [redacted],Thank you for the info.  Since I am not able to get the punitive damage to my property.  I would like to get a video footage of my car going into the car wash.  They claim I had damage prior to going into the conveyor belt.  The video footage will proof to be...

false.  Hopefully others will see my complaint and be aware of this company and their business practice.  Hopefully the message gets out so the public won't be taken advantage of.Thank you,Best,[redacted]

Hello [redacted],
    I would like to apologize for any inconvenience this matter has caused you. It is our goal to meet each and everyone of our customers expectations. Thank you for bringing this matter to our attention.
    We have yet to...

find any explanation for this kind of ball sized scratch or scratches. We find this scratch to be inconsistent to our carwash brushes. Our car wash has actually never seen a scratch like this. Our Car Wash uses a very soft foam material that is very safe for any and all cars. I would be happy to show you so you can understand how safe this foam is.    We did agree to meet at the carwash on May 7, 2016 @ 8AM. We had also agreed that since this date was set on April 28,2016,  that you would contact me on May 6, 2016, to let me know if our meeting was still needed because you were looking into this matter yourself. I never received a call from you on that date. I did receive a call and a message from you on May 7, 2016 @ 9am. Anyhow, like I said before our goal is make you make sense of this scratch so I am more then willing to meet with you on this matter at anytime.  
     Please feel free to contact me at anytime. You have my direct line and if you don't it is 909-202-7793. I hope to resolve this matter and retain you as a loyal customer. Hope to here from you soon.
                         Sincerely,   [redacted] - PrimeWash Express General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The tire and wheel damage in question is on the front driver side and NOT the passenger side as PrimeWash claims.  There is no way I can get this slit on my tire with curb rash.  The manager also still have not provided me the video footage as promised. 
Regards,
[redacted]