Prince of Fresh Air Furnaces

As our website states, returns are processed within business days from the time they are received.As of August ***, the shipment has been received and processed.The refund should reflect within the next to business days, depending on the card's issuing bank.Please contact us if you require any additional assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Hi [redacted] ,? Included is an affidavit to select a refund as a one-time courtesy,although our merchandise has not been returned, as a result ofthe inaccurate shipping address you provided to the [redacted] Third Party Affiliate for your order.We hope that you appreciate this gesture of goodwill.As with all our orders, we always advise customers to be verycareful when entering a shipping address, because we can notchange this information once it ships with the [redacted] Mail Innovationsconjunction service through ***.Please complete and return this form, which will be processed upon receipt within - business days.We apologize of this is your first time shopping online and wish you luck with your future online shopping!

The last tracking of this shipment did not indicate that package was refused or returned to shipper (pdf of tracking included), so customer had been offered option for store credit or reshipment as a courtesy gesture of goodwill for missing merchandise, after completion of affidavitCustomer declined and provided email for Jeffrey at local sorting facility, who just advised on that shipment was missing a refusal scan but was handed over without a confirmed status (pdf of email history included)Also, Jeffrey will open a case with ***In the meantime, we have not received the merchandise, we are still willing to work with customer and process an affidavit for lost merchandise while awaiting the outcomePlease let us know if this works

Hello,? The customer advised to ignore the complaint and that they are rescinding their Revdex.com complaintThey filed in error as they did not see our e-mail responses to themWe have already shipped a replacement to the customer at no charge and rectified the situationIf the customer or Revdex.com would like to speak to us, please call ###-###-####This was a misunderstanding and the customer has been taken care of.? Derek S [redacted] Customer Care Manager

The customer contacted us about the engraving not showing up on the black necklace? We refunded her the $engraving fee, which she was satisfied about? We did request photos of the product because for QA purposes, we wanted to ensure that we are sending quality? We inspect every product prior to engraving? It then gets cleaned with a special silver cloth? We offered to redo the necklaces, once we received the photos? The conversation did not end on a bad note? I am in the process of resending the necklaces to the customer, and inspecting them for any damage? ? Proceed We will then upgrade their shipping and Expedite the necklaces to the customer

Hello, The customer advised to ignore the complaint and that they are rescinding their Revdex.com complaintThey filed in error as they did not see our e-mail responses to themWe have already shipped a replacement to the customer at no charge and rectified the situationIf the customer or Revdex.com would like to speak to us, please call ###-###-####This was a misunderstanding and the customer has been taken care ofDerek S [redacted] Customer Care Manager

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I am willing to fill out an affidavit to attest to the fact that I refused the item, I am not willing to accept any store credit or a replacement of the item. I do not want anything from the merchant. I just want my money back. The "Postmaster" of the local post office acknowledged that in spite of no tracking information being entered, I indeed refused the package. There it is in black and white. ] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

We apologize for any inconvenience, as our promotions are constantly being updated and we do our best toensure that customers orders are applicable to theongoing promotion.Management has advised, that while a previous promotion was in transition, we will still honor the customer with thegift
requested (bracelet), as well our upcoming free gift (cuff links).We certainly hope this helps to leave a lasting impression ofthe diplomacy and great customer service we prefer to be known for

Hello, The customer advised to ignore the complaint and that they are rescinding their Revdex.com complaintThey filed in error as they did not see our e-mail responses to themWe have already shipped a replacement to the customer at no charge and rectified the situationIf the customer or Revdex.com
would like to speak to us, please call ###-###-####This was a misunderstanding and the customer has been taken care of. Derek S*Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I also wanted noted that I tried to print on the attachment as directed but was unsuccessful However, I printed the affidavit and emailed a scanned copy of the completed form
Sincerely,
*** ***

As our website states, returns are processed within business days from the time they are received.As of August ***, the shipment has been received and processed.The refund should reflect within the next to business days, depending on the card's issuing bank.Please contact us if you require
any additional assistance

Hi ***, Included is an affidavit to select a refund as a one-time courtesy,although our merchandise has not been returned, as a result ofthe inaccurate shipping address you provided to the *** Third Party Affiliate for your order.We hope that you appreciate this gesture of goodwill.As with all our orders, we always advise customers to be verycareful when entering a shipping address, because we can notchange this information once it ships with the *** Mail Innovationsconjunction service through ***.Please complete and return this form, which will be processed upon receipt within - business days.We apologize of this is your first time shopping online and wish you luck with your future online shopping!

The last tracking of this shipment did not indicate that package was refused or returned to shipper (pdf of tracking included), so customer had been offered option for store credit or reshipment as a courtesy gesture of goodwill for missing merchandise, after completion of affidavitCustomer
declined and provided email for Jeffrey at local sorting facility, who just advised on 2/**/that shipment was missing a refusal scan but was handed over without a confirmed status (pdf of email history included)Also, Jeffrey will open a case with ***In the meantime, we have not received the merchandise, we are still willing to work with customer and process an affidavit for lost merchandise while awaiting the outcomePlease let us know if this works

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I also wanted noted that I tried to print on the attachment as directed but was unsuccessful However, I printed the affidavit and emailed a scanned copy of the completed form
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I've already sent back all the items I said I would return, in two separate packages, just as they were mailed several days ago I appreciate the apology though it's extremely late I really wanted the ring in a size I have already paid for it If there was going to be a ten dollar balance on the fault of the company, so be it It wasn't my fault so I should not have be held at fault All of this debacle over the company's own admitted mistake I have to not only send back what I didn't order, which is time and effort out of my day, but their holding on to something I already paid for It's only by share luck that I could return what I have because I have a disability that inhibits many daily activities Just think about this, what if everything in my order was a perfect fit why should I have to exert myself and return anything sent to me at the fault of the company? I have returned everything however and yet there still holding on to my jewelry This is a terrible company!!! Instead of trying to fix the problem there just prolonging it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer contacted us about the engraving not showing up on the black necklace We refunded her the $engraving fee, which she was satisfied about We did request photos of the product because for QA purposes, we wanted to ensure that we are sending quality We inspect every
product prior to engraving It then gets cleaned with a special silver cloth We offered to redo the necklaces, once we received the photos The conversation did not end on a bad note I am in the process of resending the necklaces to the customer, and inspecting them for any damage Proceed We will then upgrade their shipping and Expedite the necklaces to the customer

As per previous phone conversations, the customer was apologized to and advised of options to move forwardCustomer did not confirm how to move forward at that time and because return items are already in transit, we can not honor our previous offer to cover return shipping costs, nonetheless we can still process the exchange as originally offeredAlso, because the customer has expressed great disappointment in our services it may be in the best interest of the customer to have a refund processed, which will allow you a better shopping experience (in a different capacity)While we stand behind our products and services, we do not wish to amplify a dis-satisfactory experience or have it used as leverage to slander the company's image and/or extort for additional services/absorbed costsWe have offered alternatives and all have been declined or refuted as fraudulent, so please let us know if you wish to have a refund processed upon receiving your returned goodsWe only wish to help you move forward, even if it is with another vendor

Hi ***, Included is an affidavit to select a refund as a one-time courtesy,although our merchandise has not been returned, as a result ofthe inaccurate shipping address you provided to the *** Third Party Affiliate for your order.We hope that you appreciate this gesture of goodwill.As with all our orders, we always advise customers to be verycareful when entering a shipping address, because we can notchange this information once it ships with the *** Mail Innovationsconjunction service through ***.Please complete and return this form, which will be processed upon receipt within - business days.We apologize of this is your first time shopping online and wish you luck with your future online shopping!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I am willing to fill out an affidavit to attest to the fact that I refused the item, I am not willing to accept any store credit or a replacement of the item I do not want anything from the merchant I just want my money back The "Postmaster" of the local post office acknowledged that in spite of no tracking information being entered, I indeed refused the package There it is in black and white ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***