Prince of Fresh Air Furnaces

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** ***

The customer contacted us about the engraving not showing up on the black necklace? We refunded her the $engraving fee, which she was satisfied about? We did request photos of the product because for QA purposes, we wanted to ensure that we are sending quality? We inspect every
product prior to engraving? It then gets cleaned with a special silver cloth? We offered to redo the necklaces, once we received the photos? The conversation did not end on a bad note? I am in the process of resending the necklaces to the customer, and inspecting them for any damage? ? Proceed We will then upgrade their shipping and Expedite the necklaces to the customer

As our website states, returns are processed within 7 business days from the time they are received.As of August [redacted], the shipment has been received and processed.The refund should reflect within the next 3 to 5 business days, depending on the card's issuing bank.Please contact us if you require...

any additional assistance.

Customer's order originally had an out-of-stock item that was shipped separately. A duplicate item was accidentally shipped instead. Customer had contacted on 7/*/15, to advise she received the duplicate item. It was acknowledged, apologized for, then customer was advised that we could provide a...

replacement after receiving incorrect item back, as order was completed and we were not requesting additional funds - just the item for even exchange. Customer advised she is returning 5 of 7 items, so she was further advised that we can process an exchange upon receiving items, but she wanted the ring sooner. Customer advised that she would pay an additional $10, to have the item shipped but wouldn't provide a credit card number, since she believed we stored her pertinent information for additional transactions. Customer was informed that for the safety of the company and the customer, we do no store credit card details. Customer hung up, so order was denoted that we would continue awaiting return for 5 of 7 items, that equate a value of $139.95. We are still more than happy to provide an exchange when we receive the duplicate item back.

The last tracking of this shipment did not indicate that package was refused or returned to shipper (pdf of tracking included), so customer had been offered option for store credit or reshipment as a courtesy gesture of goodwill for missing merchandise, after completion of affidavit. Customer...

declined and provided email for Jeffrey at local sorting facility, who just advised on 2/**/16 that shipment was missing a refusal scan but was handed over without a confirmed status (pdf of email history included). Also, Jeffrey will open a case with [redacted]. In the meantime, we have not received the merchandise, we are still willing to work with customer and process an affidavit for lost merchandise while awaiting the outcome. Please let us know if this works.

Hello, The customer advised to ignore the complaint and that they are rescinding their Revdex.com complaint. They filed in error as they did not see our e-mail responses to them. We have already shipped a replacement to the customer at no charge and rectified the situation. If the customer or Revdex.com...

would like to speak to us, please call ###-###-####. This was a misunderstanding and the customer has been taken care of. Derek S[redacted]Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I am willing to fill out an affidavit to attest to the fact that I refused the item, I am not willing to accept any store credit or a replacement of the item.  I do not want anything from the merchant.  I just want my money back.  The "Postmaster" of the local post office acknowledged that in spite of no tracking information being entered, I indeed refused the package.  There it is in black and white.  ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]. The women I spoke with was rude and unprofessional.  She never apologized for the inconvenience caused on the part of the company which she works for and represents.  I never hung up the phone, I however was under the impression she had.  All of the staff from this company are ignorant in the art of good customer service skills.  Why should I have to wait longer for something that I already paid for.  That is my complaint.  That doesn't make sense to me.  It was the fault of Bling Jewelry that they sent a duplicate order and not the initial correct order.  Due to their negligence I should have to wait to do what there calling an " even exchange ".  How would that be so, when the ring I paid for was$45.00 and the duplicate ring they sent was $10.00.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]