Princeton Global Network

Review: In 2008, I accepted an invitation to be included in Princeton Global Network's published compendium. When I received the publication, it contained errors in my own entry and several obvious errors in other entries. In June 2009, when I was invited to be included in further publications, I declined and explicitly stated in my email dated 10 June 2009: "...you are to remove my records from your databases in their entirety and confirm that this has been done by email to me. You are also not to seek any further payment, nor attempt to deduct any further amount from my credit card for any services proposed or offered by Princeton Global Networks nor any associated entity." I did not receive the confirmation email but concluded that the action had been taken.

In the period from June 2009 until May 2014, monthly deductions were made from my credit card. The deductions were not explicitly in the name of Princeton Global Networks and were mistakenly attributed to another fee. Initially these were $US9.95 per month but later rose to $US19.95 per month.

In May 2014, I contacted the agent that was deducting this fee, confirmed that the fee was being charged on behalf of Princeton Global Networks, and terminated authority for the fee. In September 2014, I contacted Princeton Global Networks by email and sought reimbursement of 770 Australian dollars, an amount calculated to reimburse me for the illegitimate fees deducted and the additional fees charged to my credit card for these transactions. After I sent a second email seeking a response from Princeton Global Networks, I received on ** September 2014 an email from [redacted] of Princeton Global Networks acknowledging that my account had been charged for SEO monthly services - a service I never sought, have no record of being offered, nor authorized at any time - and that the account would be cancelled. I had already terminated the authorization for the deduction, so termination was superfluous. I received no direct response to my request for reimbursement, nor have I received any reimbursement.

I have sent [redacted] and Princeton Global Networks 4 further emails seeking a response that confirms that Princeton Global Networks has taken action to provide the reimbursement I have sought. I received no response to any of these emails.

Should you need it, I have copies of all the email correspondence between me and Princeton Global Networks since June 2009.Desired Settlement: I seek reimbursement of 770 Australian dollars paid to my credit card. This sum is compensation for the amounts deducted from my credit card without authorization by Princeton Global Networks plus the international transaction fees incurred for those transactions. It does not include any interest charges or penalties for these unauthorized charges. I just want my money back and I want it now.

If it is not possible to reimburse my credit card, I am willing to accept a transfer of funds to my bank account provided that the transfer totals not less than 770 Australian dollars after deduction of all transaction fees charged by the bank.

Business

Response:

[redacted] is referring to the Featured Member Program, which was billed at $9.95 per month after the expiration of the free introductory trial period. Specific instructions were provided to him about this feature as follows: ------------------------------ Also included with your new membership is a 30 day free trial of our Featured Member Program, which gives you front page exposure on the website, showcasing your photo and key career highlights. There is absolutely no obligation and you can cancel this portion of your online access at any time during this free trial period without penalty. Once the free trial ends, you will be billed $9.95 USD each month for the first year, and then $19.95 per month thereafter. The charge will appear on your credit card statement as B2B Networx, our billing affiliate. To discontinue this program, simply call ###-###-#### or fax ###-###-#### or email [redacted] ------------------------------- When [redacted] contacted us in September of 2014, we cancelled the program and did not bill him anymore. The terms of the agreement were specific and we cannot be blamed for his neglect in contacting us sooner to cancel. [redacted] was notified in writing and also accepted these terms when he logged into his account using the username and password we provided him. We are unable to issue a refund as services were rendered according to the details of the agreement.

Review: My bio. was to be published in their magazine w my picture.The bio was incomplete and there was no picture.After the magazine was published I callelled at least 6x and have never recieved a return callDesired Settlement: I would like a return call from the company ,an explanation ,and a refund

Business

Response:

[redacted] became a member in June of 2014. He was sent a welcome package which included his personalized biography and instructions for revisions and submitting a photograph. We received his revisions by mail and made grammatical corrections to the biography, as was necessary for publication. [redacted] never sent a photograph by email, as is policy. His [redacted] spoke with him to advise him that we had no photograph and gave him substantial time to send one. Our magazine was published and delivered To [redacted] as per the publishing agreement. Therefore, since we fulfilled our agreement, no refund is due.