Printfly | Rush Order Tees

Multiple orders with crooked and off center designs. Customer service arguing that it's "ok" and "industry standard" to be crooked and off center.

They reprinted all our "bad" orders only to miss promised deadlines and we then received reprints that were just as bad, if not worse, than the original. When we contacted they were again argumentative and were less than interested in helping the issue. We sent over 20 images and they still were argumentative.

They make no effort to please customers, they only want the sale. AVOID AVOID AVOID

Products used:

BEWARE!
I chose a shirt that claimed "no minimum quantity" required, NOT TRUE! I had to buy 3. I received the shirts, and they are too small!
The sleeve is barely 14", the sizing chart shows it should be 15.5, the width shows it should be 22" and it is barely 20", the length shows 27 and it is not even 24" long? These have not even been washed, from what I am reading once they are washed, they shrink a lot!
I emailed their customer service about the issue and was pretty much told, sorry about your luck, we don't fix size problems. They did tell me I could order 3 more at 50% off?!?!? I spent $234.00 on 3 shirts that don't fit and a hoodie! Luckily, I ordered the hoodie in an extra-large, it doesn't fit like I would like, but it is do-able. I just won't be able to put it in the dryer.

Date of experience: September 30, 2022

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Of how this shady operation violates federal privacy laws by wpamming you from different companies that have nothing to do with anything remotely related and decides when they want to do a digital refundBut no they want you to wait days so they cwn make a feeble attempt to make cent on your moneyIts pathetic and unlawfulI HIGHLY RECOMMEND THAT THIS COMPLAINT REMAINS PUBLIC RECORD SO OTHER CONSUMERS ARE INFORNED BEFORE TGEY DECIDE TO DEAL WITH TRASH Regards, [redacted] ***

These people are scammersThey advertise "custom T-Shirts, $2.97" on Google AdWordsThat turns out to be the price for a "custom" plain-white shirt with no text on itHow is that custom? Their customer service is well trained - basically they are defensive and say 'read the fine print'There is no fine print on Google Ads

Mr [redacted] , Thank you for your patience, and I apologize for the error with the orderI understand you and Allyson have already worked this out together, and that you should have received the replacement order this past weekI'm glad we were able to work this out together! If you are in need of anything at all, please feel free to reach out to Allyson directly so that she can make sure you are taken care of

Please see attachment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This company was actually recommended to me by one of my colleagues and I was so glad that I selected them out of few other vendors that I contacted to purchased my group's uniformGreat service and competitive priceThis business deserves a great feedbackI was so moved with their dedication and they stood behind their satisfaction guarantee commitmentThey made the impossible possible! We will definitely do more business with themThey have a great team and I would like to mention some great people that took care of me Mike C*** Bria B***, Nick A*** and especially John the operational managerThey all went above and beyond with their serviceKeep up the good work! Your business will definitely earn more customersA big thank you!!! God bless

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
***
*** ***

Mr***,Thank you for your patience, and I apologize for the error with the orderI understand you and Allyson have already worked this out together, and that you should have received the replacement order this past weekI'm glad we were able to work this out together!If you are in need of
anything at all, please feel free to reach out to Allyson directly so that she can make sure you are taken care of

***Thank you so much for sending this out to us in such detailWe here at Rushordertees apologize for all of the inconvenience and frustration caused during the entire processWe've reviewed all correspondence to correct and train internallyI understand that *** has already worked
this out with you and will be taking care of you in the future - I'm glad we were able to come to a resolution together!We look forward to working with you in the future and ensuring everything goes as smoothly as possible for all future ordersHave a great day

This company is dishonest and horribleI called to order t-shirts for my daughters Sweet Sixteen partyThey negotiated a price with me and then called back and said they did not even have the shirts in stockThey offered a replacement shirt that was not the sameBecause this was the last day I could order to meet our deadline, I agreed and sent them my credit card informationThe next morning (after I missed the deadline for all other providers as well) they called and said that they wanted to increase the price over $150! They claimed they had no record of the original price given to me the day beforeTim the manager outright liedNow I am without the shirts for the eventThis company is HORRIBLE!
Finish My Review

April 30, Dear ***:I've reviewed the complaint submitted to your office and a follletter to ***I apologize for the delay, as I was just made aware of this and immediately made it my top priority to get a response to you before the May
3rd deadlineWhile speaking with ***, he kindly suggested I email this letter directly to your attention.Upon my initial internal investigation, it was quickly brought to my attention that the complainant owns a business advertising fraud protection and benefits by promoting and publishing fraud complaints against reputable businessesBeyond the entirely inaccurate representation of law governing the processing of credit and debit cards, the self-interest and marketing motives seem to immediately place the claim under an unfortunate but indisputably dubious light.I feel it's relevant here to contrast this reputation and questionable motives with the undeniable and frankly hard-earned impeccable reputation of our organizationBased upon our many years of accredited service, our A+ Rating and many other independent awards, certifications and independently verified consumer reviews, I expect the Revdex.com is well aware of our consistent respect for our customers and the lawWe hold ourselves to a completely higher standard than that which is minimally required by law, viewing legal adherence as only a very basic standard and not a goal.Though confident in our team of professionals and notwithstanding my reservations regarding the self-promoting and marketing motivations of a "career complainant", with an open mind, I delved further into the claims presented to meMy goal was to honestly and transparently evaluate our accuracy in our long-held observations to law and service excellence to find if there were any possibilities of mishandling this issue.On the surface, the suggestion that retailers and e-commerce businesses of any sort (let alone organizations that create custom-made items to a customer's exact specifications) cannot legally charge for items, orders or services at the point of sale, prior to manufacturing, or even before shipping the purchased items, is entirely counter-intuitiveIn fact, they wouldn't even have technically been "purchased" in the first placeThis would create developmental and logistic issues with businesses in our established industry (custom apparel) and well beyond to all online businesses affecting everyone from small business to major retailers and would also negatively impact all consumersAll these businesses would only be able to offer receipts to customers and require a payment for an item after its shipping label was printed, adhered to a box and that box was physically placed on an independent carrier's vehicle out of their control ! Imagine the logistic nightmare caused as retailers and online businesses discovered if payment was actually made on items only as the *** truck pulled awayIt would driall consumer good prices as a result of the skyrocketing cost of loss and would leave people guessing as to when they will actually be charged for the item the thought they already bought.This stance frankly defies common sense and the best interest of businesses, consumers and governmentThey're would be enormous losses in sales tax and corporate income tax for the government, and losses to business which of course would ultimately be paid for by consumers in higher prices and less competition as smaller companies go out of business, not being able to withstand the enormous losses and technology investmentsCandidly, a consumer would have a more valid complaint stemming from their thinking they had more funds available to them (due to such an unreasonable delay in being accurately charged for their purchase of a day, week or month prior)There would be daily "surprises" in their bank accounts and charge bills as purchases from days and weeks prior just started to be applied when items were placed on delivery trucks from a warehouse somewhere.Though the claim was frankly contrary to my decades of professional experience and many years in ecommerce leadership, as well as my own expectations and experience as a consumer, I dedicated time to researching the legality of the claimant's assertionBelow are my findings.Findings:Upon further research, unsurprisingly, neither the Fair Credit Billing Act (FCBA) nor the Electronic Funds Transfer Act (EFTA) governing the use of credit and debit cards respectively, establish any rules prohibiting businesses (retail, online or otherwise) from charging a credit or debit card at of course the moment of purchase, let alone at any time prior to shippingIn fact, these acts unanimously and specifically make points for allowing this very common and expected practice going so far as to establish permission for providers to charge at the point of sale (as expected and usually desired by consumers) and even assuming days for shipping where no timeframes are specified on a siteFurther, by any interpretation even days (which inherently is far outside even our slowest delivery option of two weeks) is still not a "maximum" timeframe providers are allowed to charge in advance of delivery.Before continuing, to be clear, our two-week free standard delivery, which is well advertised on our site, doesn't merely guarantee two-week "shipping"It guarantees that your custom-made special-ordered items (often highly varied and high volume) will be procured to your exact specifications, designed, optimized, customized (printed, etc.) and at your doorall within two weeks from your purchase date ! "Wow" would be an appropriate response.Even under these extraordinarily demanding and lofty goals beyond retailers, we're well less than half the 30-day period cited as default under the aforementioned federal actsAs if this weren't enough, the acts actually go beyond defining this time to even specifically make exceptions for longer periodsThe 30-day period can be extended simply by the business advertising or publishing a longer oneFor example, you or I buy something on a website that of course, we pay for when we buyThe site or product page notes "items ship in days"This would be well within the parameters of the act as simply by stating this as their policy on that item, the seller is in adherence with the lawIn fact, it would not be until the sixty-first day that you or I would have even a mere basis to make a complaint as we knowingly purchased the item accepting the 60-day shipping termsEven then, the retailer we bought from may have sent us an email informing us there was a slight delay, which also is accounted for in the law as being perfectly legalWith consideration of the self-interested business and marketing motivations of the complainant as well as the law being very clearly lacking any support of the complainant's claims - and further, completely contrary to it - all in addition to our many-years of high-caliber reputation with the Revdex.com,I hope this matter can be closed and the questionably motivated, plainly illegitimate complaint may be kept off of our stellar and very valued A+ Revdex.com profile.Supplemental Consideration:Beyond the legal clarity and the Revdex.com's own assessment and A+ rating of our business, I also submit what in other settings would be referred to as "character references"These are the thousands of consumers and multiple independent certifications even beyond the highly respected and valued Revdex.com accreditation and rating.We maintain an "Elite" rating on the widely recognized Reseller Ratings (owned by ***); Elite is the highest standard of that independent review siteWe also, have an "Excellent" rating on *** ***Again, the highest standard of that well-regarded organization as wellBoth of these organizations have been endorsed by *** for use by both businesses and consumers*** even goes to the extent of pulling in and displaying the validated data from these sites into their own independent review service -*** Reviews - and in their first page search results on their own globally leading search engine, where we also maintain a 4.8-star average from over a thousand independently validated reviewsNot to be undervalued, the other major players in the search engine space - *** (***) and *** - also recognize and codify these results and review sites as reputable, pulling in the data and reviews themselves into their own search results and ratings reports.Still more, we have over 13,*** followers plus hundreds of *** reviews and ratings also earning a high 4.5+ star averageThis is in addition to the literally thousands of customers who post overwhelmingly satisfied messages on our page and even share photos of their happy families and groups in their custom-printed t-shirts, hoodies, hats, etcEven just yesterday a police department posted their photos and thanked us for our work.The reviews and ratings on *** and the above referenced independent review sites are all ones over which we have no controlIn fact, all reviews on the prior two services are those of verified customers -both online and by phone - and are completely unfiltered.I hope all this information, care and transparency are valuable and serve as reminders of the incredibly high standard to which we hold ourselvesWe place a very high value on the mutual respect of our partnership with the Revdex.com and always welcome your feedback and evaluation.Please do not hesitate to connect for any additional information that may contribute to your reviewI am available by email and phone as well as by mobile and very much welcome your feedbackYour time and consideration are genuinely appreciated.Thank you,

I recently used this company to produce shirts for a terminally ill co worker The funds we were raising were going toward the co worker to fly to Japan to hand deliver his cranes of hope The shirts were planned to be delivered on 10/5, but the His flight leaves on the 9/30th We desperately needed the funds and shirts to send him off on his big trip and hope for a miracle I reached out to Dennis A*** a project specialist and let him know what was needed He not only helped me schedule the order to get here faster, but he was able to take care of the costs to expedite the shipping I am so thankful for the help and for the great customer service His email replies were very quick and he was always very helpful in all the communication Thank you Dennis for all you help and support throughout the entire campaign

Hello,Here is a quick breakdown of what happened;1) [redacted] placed order on 3/9, left notes with obscenities.2) Also on 3/9, an automatic email was sent to [redacted] asking to review the details of the order and to let us know if there were changes.3) On 3/11, [redacted] replied to said email with more...

obscenities, asked to cancel order.4) Also on 3/11, one of our reps reached out to [redacted] to confirm cancellation, informed him that we'd refund the order right away, but that it may take 3-5 business days for the refund to appear back on his card due to bank processing time. [redacted] went on a tirade with more obscenities.I've attached the refund receipt, as well as the customers emails to us. We would like to have this complaint resolved and removed, if possible.Thank you, please let me know if you need anything else.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company replaced the original, incorrect order at no additional charge.
Regards,
[redacted]

[redacted], Thank you for your patience, and I apologize for the ordeal this order has put you through. I understand it’s been a long process with many bumps and turns. I want to assure you that RushOrderTees cares about you, your satisfaction of your order, and your future business, and in no way do...

we wish to make you feel otherwise. If any of our staff made you feel that way, I apologize on their behalf, and assure you that we will be reviewing all correspondence to ensure any inappropriate behavior is immediately corrected. Regarding the order itself: I do see that the no-cost replacement order you had agreed upon was shipped out to you after your original order was returned back to us and reviewed. If there was an issue with the replacements as well, we are happy to work something out with you. Reviewing correspondence, I see that photographs of the issues with the new order were requested from both you and your husband, but were never received by RushOrderTees. If you are not able to send photographs, we can send you return labels to have the order shipped back to us to review. Either way, please detail the issues at hand so we can assure proper assistance. If the replacement order is not printed to specification, we can work out a credit for you rather than new shirts. Please reach out to Johnathan G[redacted] for further resolution. Thank you,RushOrderTees.com

Mr. [redacted],
Thank you for your patience, and I apologize for the error with the order. I understand you and Allyson have already worked this out together, and that you should have received the replacement order this past week. I'm glad we were able to work this out together!
If you...

are in need of anything at all, please feel free to reach out to Allyson directly so that she can make sure you are taken care of.

We have a jeep club and this is our second order for T-shirts with this company. I could not be happier with the service I received from Jessica M[redacted]. She helped me with making my T-Shirts look fantastic. The best part of the order was that I got it so darn quick. Thank you for the great service Jessica !!!!!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Of how this shady operation violates federal privacy laws by wpamming you from 5 different companies that have nothing to do with anything remotely related and decides when they want to do a digital refund. But no they want you to wait 5 days so they cwn make a feeble attempt to make 1 cent on your money. Its pathetic and unlawful. I HIGHLY RECOMMEND THAT THIS COMPLAINT REMAINS PUBLIC RECORD SO OTHER CONSUMERS ARE INFORNED BEFORE TGEY DECIDE TO DEAL WITH TRASH.
Regards,
[redacted]