Priority Nissan

I called to schedule an appointment to get my oil changed and to inform the dealership that I had a recall on my vehicle and wanted to know if I was responsible for paying for the recall work , if I needed to take my car to another dealership to do this or if Priority would be responsible since I purchased the vehicle from them? Well, the Priority representative informed me that someone would call me back to answer the questions I had regarding the recall and to bring my car in the following day for the oil change at a specific time. First, no one ever called to answer my 3 questions; therefore, upon entering the dealership I informed Adam. He answered my questions and informed me that the representative should have been able to answer my questions. Needless to say, after waiting for 1.5 hours I asked Cindy as she was walking in the lobby area how much longer would it be before my vehicle would be ready? She came back to inform me that my vehicle went in late because Adam didn’t inform her that he transferred my vehicle to her team, and it should be approximately 15 minutes. Well, I proceeded to have a brief discussion with Adam regarding the value of my time and what was the protocol on making all stakeholders (customer, teammate, technician) aware because there was clearly a breakdown in communication. It took over 2 hours before getting my vehicle back for a scheduled oil change. I was highly disappointed that my vehicle sat in the waiting area in which I had no clue about because Adam never informed anyone. The assistant manager came to discuss this matter with me since the manager was with another client. Cindy was very professional and courteous and tried to accommodate me by giving me a 15% discount on any upcoming purchased work. I recommend effective communication training.

I have bought at least 5 Nissan cars , great cars BUT it seems every car I have issues with paint on the hood of the cars. I thought maybe it was the Altima's because the set lower but when I bought my first Murano it has done the same. IT is peeled paint or like rock chips took the paint off. If I had one car this happen to I wouldn't say much but it has been every car We have bought. I bought my first new car in 1988 200SX, then we started buying the Altima's cars last and great on gas it's just the paint job. Now I am debating on trading in the Murano to another dealer or have my car re painted,,,

to Revdex.com, We are aware of the mileage discrepancy on the Nissan Altima that [redacted] purchased When she came into the dealership at the beginning of December we offered to unwind the deal and refund the $ [redacted] down payment in full The Altima was priced, submitted, and booked with the correct mileage of [redacted] Due to an issue with the computer, the mileage printed wrong on the paperwork I will still honor the decision to pay off her loan, refund her down payment and return the car Please adviseThank you,Jamie D***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] As of May 6, 2015, I took the hour drive down to [redacted] to go over the paper work that was previously viewed by my husbandWhen I arrived there at 7:PM I met with my sales person who has always been respectful, supportive as well as understandingI showed him the discrepancies that I found on their website as it relates to the mileage of the vehicle that they are trying to sell meUnfortunately, there was no resolution as of 9:PM as far as the mileage on the purchasing vehicleI was told that [redacted] is the only one that could make the approval on the sale and he was not there and won't be in until FridayI informed them that I will be out of town until Sunday and that I can return on Monday after PMI would like to get this resolved as soon as possible so we can move forward Regards, [redacted]

I just wanted to say Thank You!! A check for the overpayment amount was sent to me from the Nissan dealership and was received Sept6, Thank you for your quick response to my problemMy issue is resolved Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

I am a family advocate so pride myself on ensuring people are treated with respect and honesty so my experience today with Priority Nissan of Richmond's service department was to say the least saddening.

It all actually start on Saturday, July 20, 2019 when we dropped my daughter's 2017 Nissan Sentra off thinking the battery needed replacing. Come to find out the battery went dead because the parking lights for some reason were not turning off, even when the car was off. We were asked if after a market part had been put on the vehicle such as a remote starter because it could effect the warranty. I told the service manager that the remote starter was added on by Nissan. We were told that when put on the machine there was not a code coming back to explain why the light was not turning off and they needed to dig deeper. They first tried to send us home with the car telling us to bring it back on Monday until I told them I didn't feel it made sense to take it home to have the battery go dead again because the light won't turn off just to have to call and have it jumped again to bring it back in. They agreed but not before suggesting that we could take the negative cable off the battery when we got home and put it back on Monday to bring the car in. I said we were not comfortable with that idea and asked about a rental which our contract covered. They did not have one available and because it was the weekend the rental department was closed. The manager "Scott" said if we came in on Monday he would put my daughter in a rental.

Monday, July 22, 2019 several attempts made to reach "Scott" to no avail and messages were left and calls not return. Finally on Tuesday, My husband called left a few messages and eventually one of the service agents said to call the collision center to see if a car was available. Tried several times again to reach "Scott" and finally gave up. Finally I told my daughter to just go to the collision center and I would give my card number to pay for the rental if the warranty for some reason didn't cover whatever they determined was causing the lights to say on. So she did.

On Wednesday my daughter still did not hear anything so my husband called to try to follow-up on the progress. He spoke with "Scott" who told that the problem was with the remote starter that was added wasn't wired correctly and therefore because it was after market they would not cover the cost of anything. My husband told him just as I already had that the car was brought back to them to have the starter added and they gave our daughter a rental while they installed it. We were then told that under those circumstances my daughter would not have to pay anything towards repair or rental.

On Thursday evening I called my daughter and she still had not heard from the service department. at that time I called my husband and asked if anyone had called and he said they had not. I then called Nissan to find out what the outcome was with the car and when I did my husband was already on the line talking to someone in the service department so I hung up. When I was heading home my husband called me and said he was told that my daughter had to pay $25 because the car was supposed to be picked up by that morning. At that time it was 5:45pm and service department closed at 6pm.

Friday, July 26, 2019 I went to the service department to pay the $25 for her and she was going to meet me there to drop the rental off and pick up her car (we do not live in the same city) so I arrived 1st because I live closer to the dealership. When I got there I asked why she was being charged the $25 and the young lady said she would get the service manager because she was not sure. "Scott" came out and told me that the car was suppose to be picked up the morning before and therefore they would only pay for the rental up until then. I asked him if he had called my daughter to make her aware that her car was ready to be picked up and he said he had spoke to my husband. I again asked "Scott" if he had made contact with my daughter who is the vehicle owner, and the person who signed for the service to take place when I brought her in on Saturday. "Scott" again said that we spoke to her father and he said he told my daughter. I made him aware that my husband did not speak to my daughter but did tell me what he had said, however, my husband nor I gave that information to my daughter because it was assumed that she would be or had been contacted being that it was her vehicle. "Scott" then asked me in a VERY condescending manner if he should next time not talk to her father. I told him who he spoke with is his choice, however, it was the service departments responsibility to contact the vehicle owner to make them aware when their vehicle was ready to be picked up. His response was that he was NOT going to keep going over this with me and someone needed to pay the $25. I told him I came to pay it, however I was not satisfied with the situation and asked him for the contact information for the general manager. He said it was not a problem and took my payment and gave me the key to the car and proceeded to help another customer without giving me the information requested. I decided at that point to just go and meet my daughter who at arrived at the collision center to drop off the rental.

When we drove back to the service center to pick up her car she realized that the key I gave her was not to her car. We went back into the service center and told "Scott" we were given an incorrect key to which he told us in no uncertain terms that he DID NOT give me the wrong key. My daughter told him the key given was for a blue 2019 Nissan Sentra and her car was a white 2017 Sentra. His reply was that did not give me the wrong key that he put the key with a white tag to the desk not a red tag. I said to him "are you serious, so are you saying that I went behind the counter, into the cabinet and got the key myself?" He continued to stress that he didn't give me the key and then asked my daughter what color was her rental and she told him it was red. He and other staff started looking through the cabinets and finally retrieved her car key to which "Scott's" reply was simply "Oh maybe I did". I again asked him for the general manager's information because by this point I was now angry because I felt that "Yes" mistakes do happen but when they do as a professional "Scott" should have apologized at the very least. And to make matter worse this all happened in the present of 5 other employees and a customer.

I can honestly say that "Scott" has left a very bitter taste in my mouth and as a result I truly am sorry that my daughter is stuck with dealing with him and Priority Nissan until her warranty runs out.

R. Mason

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company took no steps to notify me of their computer issues and sold me a car under pretensesAfter I noticed the lender about the discrepancy and they notified the Nissan, I was never contactedHowever Nissan sent the lender falsified new paperwork of which I did not sign but had my signatureEven after updating the paperwork with the lender the dealership NEVER contacted meWhen I went to he dealership no one there was aware of discrepancyThe dealership never once offered me a full refundOdometer fraud is a federal offense and per their own statement the car lost several miles over a two month timeThe dealerships gross negligence in mileage did not allow me my consumer right to shop for a better sale as they lied about the mileage on the carI will continue to pursue this issue legally.
Regards,
*** ***

*** *** the General Manager at Priority Nissan is taking care of this complaint. I spoke with the customer last night and she informed me its not a *** complaint

*** *** tags arrived at our dealership on Tuesday. Josh H*** (Finance Manager) mailed them to *** *** South Carolina address on Tuesday

*** ***, this is Jamie D*** (General Manager) responding to the negative experience that you received at our dealership. Our number one goal is for you to be happy with your car and I will do everything possible to make things right. I have left a message on the ***
with my info. Please call me at you earliest convenience***.Thank you,Jamie D***

I am responding to the concerns of *** ***'s purchase from Priority Nissan Richmond. Mr*** purchased a motorcycle from us, which did prolong the process of getting his tags completed. However, they are done and in his possession at this time. The processing fee of
$*** is the same charge that every customer pays who purchases a vehicle from any Priority store. Our processing fee is competitive with the Richmond market.Jamie D***

MrMrs*** early lease terminations because of military deployment are decisions that are handled by your lienholder (*** *** *** ***) Have you spoken to an NMAC employee or an employee at Priority Nissan (dealer)? I would be happy to point you in the right
direction or help if you are not getting a response from NMAC. Please let me know how I can help. My direct phone number is ***Jamie D***General Manager

I apologize for any confusion and the customer not receiving a call back in a prompt manner. The customer agreed to a $payment for months to purchase the vehicle. The finance office offers options for a vehicle service contract, gap and other insurance products which she chose the year 75,000 mile Vehicle Service protection plan and ***. With this added protection her payment is $for month, which she agreed to and signed for on numerous documents. If there is any other questions, please have her reach out to *** *** at *** or ***
thank you

According to my service department we replaced the key several weeks ago. Please let me know if anything else is needed.thank you,Jamie D***

*** ***,
I spoke with *** *** today at the Nissan dealership, the matter has been resolved
Thank you for your assistance
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

to Revdex.com,     We are aware of the mileage discrepancy on the 2016 Nissan Altima that [redacted] purchased.  When she came into the dealership at the beginning of December we offered to unwind the deal and refund the $[redacted] down payment in full.  The Altima was...

priced, submitted, and booked with the correct mileage of [redacted].  Due to an issue with the computer, the mileage printed wrong on the paperwork.  I will still honor the decision to pay off her loan, refund her down payment and return the car.  Please advise. Thank you,Jamie D[redacted]

The 2003 [redacted] that she purchased was an "as is" vehicle that did have issues after they drove it home.  Yesterday, we traded them out of the [redacted] into a newer car with a warranty.  Their trade in value on the 03 [redacted] was refunded in full, including taxes paid from the original...

deal.  When the [redacted]'s left yesterday, they seemed happy with the transaction.  [redacted]

Called the business spoke with John W[redacted]. John stated that he has seen the flyer that the consumer has. John stated that [redacted]oration are the ones that handle if a discount is given or not. John stated that Ms. [redacted] did not qualify for the discount that was offered in the flyer. If she has any questions to contact [redacted]oration. John provided a copy of the contract that is attached.

I apologize for the inconvenience. With more information I will do my best to resolve your problem.Jamie D[redacted]

I spoke with [redacted] last week and thought we had resolved the issue.  Since purchase, we needed a document with her graduation date on it.  When we spoke last week, she told me that she could not provide that.  I told her we would take car of it and absorb the...

incentive.  If anything else is needed please let me know.Jamie D[redacted]