Priority Nissan

When Ms. [redacted] set down in the showroom she told the sales consultant that she qualified for an additional loyalty incentive that was mailed to her from Nissan. When she purchased, she could not provide the mailer.  I have talked to Ms. [redacted] and explained that if she provided me the...

proof of her loyalty incentive then I would reimburse her the difference.  Please advise on how you would like me to proceed.Jamie D[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Ms. [redacted], I do apologize for the way that my manager handled your concerns.  I left you a voicemail with my contact information today.  Please call me when you can so we can further discuss.  Thank you and I look forward to speaking with you.Jamie D[redacted]General Manager[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. D[redacted] response is a complete fabrication.  At the time of the sale, the flyer received from Nissan was not even mentioned. As I stated previously, I declined the original offer and asked for my keys back and subsequently Ms. J[redacted] came back and said her sales manager, John W[redacted] was going to do me a favor and give all possible discounts, including her military discount.  The flyer was not mentioned until 12/26/16 when I returned to the dealership and Mr. D[redacted] tried to badger me into believing I had recrived al discounts I was promised.  In fact when I complained to [redacted], they advised Mr. D[redacted] told them the same. Mr. D[redacted] continues to change his story and never told me he would reimburse.  His position has always been I got a good deal andthey lost money on it.  I asked for the original work up, he said he'd send it, he never did.  I believe it wasn't provided as he knows they cheated me.
Regards,
Dorothy [redacted]

I just wanted to say Thank You!! A check for the overpayment amount was sent to me from the Nissan dealership and was received Sept. 6, 2014. Thank you for your quick response to my problem. My issue is...

resolved.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Mr. [redacted] and his daughter came in first (without Mrs. [redacted]) to test drive and negotiate on the [redacted].  Which was the replacement car for the [redacted] that they originally purchased.  Priority traded them out of the [redacted] (because of a sensor issues) giving them a full refund including taxes paid on the car.  We gave the [redacted]'s the best deal possible on the Versa because of the issues that they had on the Jetta.  When they test drove the Versa it had 12,400 miles on the car and all of the paperwork that was given to them that day showed the mileage at 12,400.  Mrs. [redacted] was not with them that day to sign the paperwork, so we put the daughter in the car on a dealer-tag.  When Mrs. [redacted] came in a couple of days later she told us that she had seen on our website that the miles on the car was around 10,000.  I explained to her that our website pulled an old appraisal from our vauto system because the deal was not finalized because she was not there to sign paperwork on the original day.  With that being said, all of the original paperwork from the begining of the process to the end of the process had the correct miles of 12,400.  I told Mrs. [redacted] that I could not discount the car anymore but I did offer her a free [redacted] service (which is our paint protection) that has a retail value of $895.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
As of May 6, 2015, I took the 2 hour drive down to [redacted] to go over the paper work that was previously viewed by my husband. When I arrived there at 7:30 PM I met with my sales person who has always been respectful, supportive as well as understanding. I showed him the discrepancies that I found on their website as it relates to the mileage of the  vehicle that they are trying to sell me. Unfortunately, there was no resolution as of 9:30 PM as far as the mileage on the purchasing vehicle. I was told that [redacted] is the only one that could make the approval on the sale and he was not there and won't be in until Friday. I informed them that I will be out of town until Sunday and that I can return on Monday after 6 PM. I would like to get this resolved as soon as possible so we can move forward.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]As of May 6, 2015, I took the 2 hour drive down to Chester to go over the paper work that was previously viewed by my husband. When I arrived there at 7:30 PM I met with my sales person who has always been respectful, supportive as well as understanding. I showed him the discrepancies that I found on their website as it relates to the mileage of the  vehicle that they are trying to sell me. Unfortunately, there was no resolution as of 9:30 PM as far as the mileage on the purchasing vehicle. I was told that [redacted] is the only one that could make the approval on the sale and he was not there and won't be in until Friday. I informed them that I will be out of town until Sunday and that I can return on Monday after 6 PM. I would like to get this resolved as soon as possible so we can move forward.
Regards,
[redacted]

Review: Purchased 2010 [redacted] on April 6, 2013. I was told that the car was in good working conditions, that nothing was wrong with it. There were scratches on the car that I was told that would be buffed out. I was told that the car would be completely detailed. When I took the car, I told the dealer that I needed to bring it back for the detail and scratches to be buffed out. I returned on April 12, 2103 for the work to be done in addition to them looking at the brakes and balancing the tires. After 5 hours in the dealer the detail was incomplete and the scratches were not out. They took the car over to the body shop and I was told there was a crack in the rear bumper. I was given an estimate of the repair. I was given nothing except "we are sorry". I took the car because I am working out of town. On April 14th, While driving I noticed the car was steering wheel was still shaking. I called the dealer on April 13th and requested a call from the [redacted]. I still have not gotten a call back after several calls. April 23rd, I took the car to to get tires balanced again. I was told the tires were out of balance and the rim was bent. And that could be the cause of the shaking also. I called the dealer again. No return call. May 14th I received a letter form Sirius radio indicating I had a free trial period of 3 months. I was not aware. When I called Sirius they said the dealer should have told me and I have 2 months remaining.This has been the worst car buying experience.Desired Settlement: I would like Priority to fix the car. Meaning replace the tire rim, get the scratches out and repair the rear bumper. For as much as I paid for this car, nothing should be wrong with it. I am requesting the above items due to the poor service I received.

Business

Response:

Here at Priority Nissan we have a document that is signed by both parties; the customer and the salesmanager before the customer takes delivery of the vehicle they are purchasing. That document is called a We Owe. This document's purpose is note everything that we owe the customer after they take delivery of the vehicle. This document is to protect the customer from overpromising and under delivering. The customer and the [redacted] both agreed on buffing the scratches on the vehicle and detailing the car. We have buffed the scratches on the vehicle and detailed the car since she has taken delivery of the [redacted]. Some the scratches were not able to be buffed out. At the customer request she wanted an estimate on how much it would be to repair the bumper. We took the vehicle to the collision center to get that estimate.

Review: Nissan service replaced my engine and changed all of my fluids. Resulting into transmission failure, because of improper mechanics. Also was told that alot of their service workers have been fired for messing up peoples cars. I did not have transmission issues before the service and should not have them now. Also I had priorty nissan to do a full diagnostic on my car before service and was told frm [redacted] that I had no transmission problems.Desired Settlement: I will hire an attorney and proceed to court

Business

Response:

To whom it may concern,

[redacted] brought her car in for a diagnoistic for an engine concern as the car would not start, and she was asking NIssan for goodwill assistance(car has approx 198,000 miles on it). Upon inspection we found one of the connecting rods

had come through the side of the engine block and also crushed the starter assembly. Nissan declined assistance, so Ms. Booker asked if she provided us with an used engine would we installl it for her.

We installed her provided engine, which had no warranty on it. She declined the upgrade that was required by the recycle yard to extend any warranty coverage with it. Once we had the engine installed we were

able to do a multipoint inspection on the car and found numerous concerns, which we informed her about including, bad brakes, calipers, wheel bearings, and dark transmission fluid. I asked [redacted] if she wanted to have any of these

items repaired while it was here. She wanted to have the transmission fluid changed. It was then that she stated she was having transmission issues and would that help? I explained that it may or may not help.

Upon changing the fluid we were still unable to do an extensive road test due to safety items still not being repaired. We drove the vehicle long enough to insure that the engine was operating normally (no misfires or overheating concerns).

There were no transmission codes at that time. When Ms booker returned the vehicle back to the dealership, the vehicle was in limp mode and the light was now on. The computer now indicated it now had several transmission codes. The codes were PO726, PO 780, Po735,

and [redacted]. All of these codes indicate internal transmission faliure. I spoke with [redacted] on or about 5:30pm on the 24th of October. We have offerred her some assistance with the repair as a goodwill gesture. However after threats of legal action that are not warranted we

are not inclined to help at this point.

Review: I have been to the dealership for A "Butler Service" I paid $895 at time of purchase. Every 6 months I go to the dealership for this service and it has not been performed in a professional manner. Always have wax all over windows, not rubbed out. Wax left on vehicle. I have been in the dealership for oil change and when I get home I find Dirty oily hand prints on hood of vehicle, drivers seat adjusted back, radio station changed to rap music. Have spoke to Service department, but it seems that no matter how much I complain nothing happens. Horrible Service department.Desired Settlement: I paid $895 for this Butler Service and it has never been performed professionally, I have given them a chance to recify this, but they can not even deliver me a clean car when asked for the car wash. not a nice business to work with.

Business

Response:

[redacted] the General Manager at Priority Nissan is taking care of this complaint. I spoke with the customer last night and she informed me its not a [redacted] complaint.

Review: i

I purchased a 2003 [redacted] on March 8, 2015 from an Priorrity Nissan which is an authorized dealership. I was back at the dealership on March 12, 2015 with the car because the check engine light came on. They said it was due to the gas cap so they reset the code. Then on March 19,2015 I went back to the dealership because the light came back on again . They gave me an appt for April 4 th this time they said it was due to it needing an engine coil, & spark plugs. I paid $457.00 to have it repaired & was told that I shouldn't have any more problems. Well, last week April 24th the light is back on and they said the code says it's an air intake that I need to have replaced. Which they said they can't fix it & I have to take it to the [redacted] Dealership. After receiving my property taxes for my other cars and not for the [redacted] I decided to call the commissioner's office to see why I haven't received a property tax bill for the [redacted] and was told that the car isn't registered so they transferred me to [redacted]. [redacted] informed me that the car isn't registered nor titled with [redacted] & to call the dealership. I called the dealership & was told that the reason why it hasn't been titled yet is due to emissions & they thought that I was going to register the car below the emissions line. (Meaning any county below [redacted])They knew that the vehicle wouldn't pass emissions when they sold it to me due to engine issues. I am disturbed that they would knowingly sale an unsafe vehicle that I purchased for my daughter . Now she driving a vehicle that hasn't been title yet and it's been a month. I've paid for repairs even before the car payment was due. Also they want me to buy a new car from them to make it better but they don't want to buy the lemon vehicle back from me for the price they sold it to me. I just want a safe vehicle for my daughter.Desired Settlement: I would like for them to repair the vehicle up to code, make it a safe vehicle for my daughter to drive, be reimbursed for the repairs that I paid for or be reimbursed for the repairs and buy by the car.

Business

Response:

The 2003 [redacted] that she purchased was an "as is" vehicle that did have issues after they drove it home. Yesterday, we traded them out of the [redacted] into a newer car with a warranty. Their trade in value on the 03 [redacted] was refunded in full, including taxes paid from the original deal. When the [redacted]'s left yesterday, they seemed happy with the transaction. [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

As of May 6, 2015, I took the 2 hour drive down to Chester to go over the paper work that was previously viewed by my husband. When I arrived there at 7:30 PM I met with my sales person who has always been respectful, supportive as well as understanding. I showed him the discrepancies that I found on their website as it relates to the mileage of the vehicle that they are trying to sell me. Unfortunately, there was no resolution as of 9:30 PM as far as the mileage on the purchasing vehicle. I was told that [redacted] is the only one that could make the approval on the sale and he was not there and won't be in until Friday. I informed them that I will be out of town until Sunday and that I can return on Monday after 6 PM. I would like to get this resolved as soon as possible so we can move forward.

Regards,

Business

Response:

Mr. [redacted] and his daughter came in first (without Mrs. [redacted]) to test drive and negotiate on the [redacted]. Which was the replacement car for the [redacted] that they originally purchased. Priority traded them out of the [redacted] (because of a sensor issues) giving them a full refund including taxes paid on the car. We gave the [redacted]'s the best deal possible on the Versa because of the issues that they had on the Jetta. When they test drove the Versa it had 12,400 miles on the car and all of the paperwork that was given to them that day showed the mileage at 12,400. Mrs. [redacted] was not with them that day to sign the paperwork, so we put the daughter in the car on a dealer-tag. When Mrs. [redacted] came in a couple of days later she told us that she had seen on our website that the miles on the car was around 10,000. I explained to her that our website pulled an old appraisal from our vauto system because the deal was not finalized because she was not there to sign paperwork on the original day. With that being said, all of the original paperwork from the begining of the process to the end of the process had the correct miles of 12,400. I told Mrs. [redacted] that I could not discount the car anymore but I did offer her a free [redacted] service (which is our paint protection) that has a retail value of $895.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: On September 2, 2013, I purchased a [redacted] from Priority Nissan. At the time of my purchase, Nissan offered $1,000 cash back. On September 4, 2013, Nissan offered $2,000 cash back. It is hard for me to believe the staff at Priority did not know this offer would be coming up. I feel I should have been afforded the opportunity to take part in the second offer since it was such a short period of time between me buying my car and the start of the $2,000 cash back offer. I feel Priority was not forthcoming in the fact that a $2,000 cash back offer would start in two days. Had I known there was going to be a $2,000 cash back offer in two days, I would have waited two days to purchase my vehicle. I feel I was completely deceived and taken advantage of and Nissan could care less. Nissan's website states "All of us at Nissan promise to work tirelessly to exceed your expectations." So far, they have not come close to exceeding my expectations. I sent Priority an e-mail and they have not responded.Desired Settlement: I would like the additional $1,000 cash back.

Business

Response:

The customer contacted Nissan Consumer Affairs and advised them of this same complaint. The agent for Nissan, [redacted], tried his best to explain to this customer that the independent Nissan Franchise dealers would not have access to the next month's incentives a day earlier. The customer purchased their new vehicle on Labor Day weekend which included the month of August incentives carried over through Labor Day. Under Nissan guidelines, dealers are required to report all vehicles as they are sold by VIN for compliance. The manufaturer will not allow dealers to reverse sale reporting and re report under the same name, or address to pick up additional incentives for a new period. The manufaturer will not divuldge what the incentives are for the next period.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not asking the dealer to reverse the sale reporting. However, it is hard for me to believe staff were unaware of the next incentive which was literally 36 hours away. This appears to be a deceptive business practice, first, by selling all of the vehicles they can before a better incentive is offered, and second, by not honoring a September incentive when the vehicle was purchased during the month of September. Put yourself in my situation. How would you feel if you lost $1,000 because someone didn’t tell you a new incentive would be offered in 36 hours. Additionally, Priority offered an $800 gas card which was removed because I received such a “great deal.” It appears the deal wasn’t so great and as a solution and an attempt to promote customer satisfaction I am requesting the $800 gas card. Furthermore, I contacted the [redacted] on September 25, 2013, and they have yet to receive the information from the dealership which has prevented me from obtaining my county sticker and obtaining the title to my vehicle. Priority had no problems cashing my $26,000 check but there appears to be a problem sending the paperwork to [redacted]. As I previously stated Nissan’s website states “All of us at Nissan promise to work tirelessly to exceed your expectations.” I’m still waiting for this to happen.

Regards,

Cornelia Coll

Business

Response:

We had offered through adverising venues customers the opportunity to choose either their taxes be paid by the dealer (up to 3%), a 55" TV, or a pre paid gas card worth $800.00. These would be listed on the buyers order commitment to purchase sheet that discloses payment options for the consumer to choose from. This payment sheet would also disclose the MSRP of the vehicle and the VIN and color. On the first attempt to offer payments for any customer, we will use this format payment sheet because it is full disclosure and shows all additional dealer added options, taxes, fees, and registrations expenses. The menu would show the MSRP and our appearance package of 795.00 less any factory incentives and/or cash down. If the consumer chose one of the listed payment options or agreed to purchase the vehicle at the full price shown, we would then let the customer choose one of these three options. In the event the consumer starts to negotiate the price of the vehicle, the first thing negotiated out is the option for one of the three items. We remove the charge for the dealer added appearance package and we remove the option to pick one of the three choices and again offer payment options on the new negotiated offer.

This customer had already been online prior to arrival at our location and was looking for a new Murano at the listed price she saw offered at a [redacted] in [redacted]. She was adamant that in order to earn her business, we would have to match the same price or she would continue the drive north to that store and purchase. We made several attempts to change her mind since we offer other services that no other store in Richmond provides, and at no additional expense. We provide Priorities for Life which include engine covered by us for life, oil and oil filters for life, VA state inspections for life, and free towing within a 25 mile radius of our location for life. These services are provided at no expense to the consumer as long as they continue to service their vehicle here or at any of our other Priority locations. This customer did not recognize this as a value to pay more for the vehicle than what was listed online and the final decision was made to accept the offer she gave which was well below what the dealer paid for the vehicle, invoice. Since this amount was well less than the MSRP plus dealer added appearance package, the customer would not qualify to pick one of these three options.

Review: I traded in a vehicle purchased through the company and they have failed to refund my [redacted] and extended warranty monies.Desired Settlement: I would like a refund plus any interest they have received on my money since I requested it back in April 2013.

Business

Response:

As a dealer, when a customer decides to purchase a vehicle and includes warranties to protect their investment, a reasonable amount of time is necessary to submit and activate these policies with the companies that service those policies. Our customer traded her vehicle two weeks after purchase. The service contract and [redacted] policy she purchased was submitted for cancellation as requested and would receive the full amount paid since cancelled under thirty days after the policy showed active, and the loan she secured showed a zero balance. Under normal conditions, a cancellation takes 6-8 weeks. This was not under normal conditions and the refund to more time. The warranty portion has been recieved and the check to our customer has been cut and we have notified [redacted]. The request to mail this check to her has been completed. The [redacted] portion should be completed by month end and sent to her. I did email her back as she requested apologizing for the delay after receiving a message from her. In this message she mentioned multiple attempts to reach the correct person for updates for her request, which included my name. Having not remembered any concerns sent to me, I asked for her to forward these email requests back to me so I could determine the break down in communication, if any. She has not replied back to me as of today 8/23 10:11am.

Review: I traded in a [redacted] for a [redacted] on August 18, 2014. My issue is with the finance agent [redacted] that did the paperwork. Sitting in the finance office the agreed monthly amount was $414.00, he told me after the paperwork was signed that he would put it all together and if I could wait in the waiting room, but instead I decided to remove the items out of the 2012 and put them in the 2014, another salesman came out to speak with me about setting up the [redacted] to my phone and to go over other features of the car. It started raining and after the salesman finish telling me about the car I left, forgetting about the paperwork, I returned the next day to pickup the paperwork, I failed to check to see if the price was the same ( my fault).

I received a statement from [redacted], informing me of my monthly payment which was listed as 419.06. I tried to call [redacted] but kept getting the he's with a customer and will call me back, needless I have not received a call back as of this date September 2, 2014.

After the paperwork was signed I called my friend to tell him about the monthly payment I would be paying for the car. After I had received the statement from [redacted], I called to verify the amount I had told him that I would be paying, and he told me $414.00. I just needed proof that I was not going crazy.Desired Settlement: I do not know. What can you do about unethical behavior. Because of his actions they have lost a Nissan customer.

Consumer

Response:

I just wanted to say Thank You!! A check for the overpayment amount was sent to me from the Nissan dealership and was received Sept. 6, 2014. Thank you for your quick response to my problem. My issue is resolved.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Business

Response:

I apologize for any confusion and the customer not receiving a call back in a prompt manner. The customer agreed to a $404 payment for 72 months to purchase the vehicle. The finance office offers options for a vehicle service contract, gap and other insurance products which she chose the 6 year 75,000 mile Vehicle Service protection plan and [redacted]. With this added protection her payment is $419 for 75 month, which she agreed to and signed for on numerous documents. If there is any other questions, please have her reach out to [redacted] at [redacted] or [redacted].

thank you

Consumer

Response:

[redacted],