Priority One Resolutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do not wish to be contacted by them ever again and contrary to their response they were extremely rude to me, my wife and other contacts. 
Regards,
[redacted]

Priority One Resolutions (“Priority”) has received the complaint listed above. We appreciatethe opportunity to respond.Priority is a collection agency and the current creditor and owner of a personal loan in Ms.[redacted]'s name for collection. The original creditor of the personal loan is [redacted]...

[redacted] Ltd, and thelast 4 digits of the original account number are [redacted].Ms. [redacted] called into our office on October 28, 2015, as she states in her complaint. Uponreceiving this call, our representative immediately documented that Ms. [redacted] was disputing the claimas invalid, and the account was placed into an inactive status. No calls have been placed sinceOctober 28, 2015.We would like to take this opportunity to confirm that we will honor Ms. [redacted]'s request that wenot contact her again regarding this matter. As stated above, no calls have been placed since Ms. [redacted]spoke with our representative. We will continue to treat Ms. [redacted]'s complaint as a cease and desist andnot contact her again regarding this matter.Please do not hesitate to contact me if I you have any further questions or concerns.Sincerely,Caitlin B[redacted]Authorized Representative of Priority One Resolutions

Hello!Please see our attached response to complaint number [redacted]Thank you.Priority One Resolutions (“Priority”) has received and reviewed Ms. [redacted]’ complaint and appreciates the opportunity to respond.Priority is required to send a letter to a consumer with the same name as Ms. [redacted]....

Calls made to Ms. [redacted] and her work were to obtain or confirm location information and are made in conformity with federal law, specifically the Fair Debt Collection Practices Act (FDCPA). While skiptracing, we take care to avoid disclosing our name, unless specifically asked. We did call Ms. [redacted] at her place of employment on August 12, 2015 to attempt to verify a current contact number for Ms. [redacted]. We were directed to contact the “other facility” by the employee we spoke to. The number given to our representative was for Ms. [redacted]’ supervisor as she indicates. Ms. [redacted] called into Priority also on August 12, 2015 where she requested that no further contact to her place of employment take place. Unfortunately, we were unable to verify Ms. [redacted]’ identity as Ms. [redacted] hung up before our representative could do so. Reviewing the complaint with our representative, we believe Ms. [redacted] is misguided in her complaint. At no time was our representative “yelling on the phone demanding location.” This is simply untrue. As stated above, before we were able to verify any identifying information about Ms. [redacted], the call was terminated and no further contact took place after that. We appreciate Ms. [redacted] bringing to our attention that she had filed for bankruptcy and we will ensure that note is placed with her file. No further contact will take place to Ms. [redacted] or her place of employment and wish we could have resolved this with Ms. [redacted] herself. Please contact the undersigned if you have any additional questions.Sincerely,Caitlin BAuthorized Representative of Priority One Resolutions

Priority One Resolutions (“Priority”) has received the complaint listed above. We appreciatethe opportunity to respond.Priority is a collection agency and the current creditor of an outstanding personal loan in Ms.[redacted]'s name for collection. The original creditor of the outstanding loan is [redacted]...

Lending, and thelast 4 digits of the original account number are [redacted].We spoke to Ms. [redacted] only once, on November 18, 2015. At this time she indicated that shedid not believe this debt was valid, and that she would be filing this complaint with your office. Wetake Ms. [redacted] at her word, and immediately notated the account to reflect that the debt was disputed.All information pertaining to this account was verified before it being placed in our office, and Prioritywould like to note that we share Ms. [redacted]'s concerns regarding the information we have on file notbeing relevant to her in regards to the time this loan was taken out. We are investigating further, andwelcome Ms. [redacted] to contact our office if she has nay additional information that may be ofassistance.In the meantime, we will treat Ms. [redacted]'s complaint as a cease and desist. We have notcontacted Ms. [redacted] since our initial conversation with her, and will continue to honor her request.We can assure both Ms. [redacted] and your office that she will not be hearing from us again regardingthis matter.Please do not hesitate to contact me if I can be of any further assistance in this matter.Sincerely,Caitlin B[redacted]Authorized Representative of Priority One Resolutions3014 Delaware Ave, #4147Kenmore, NY 14217

Priority One Resolutions (“Priority”) is in receipt of the above referenced complaint, andappreciates the opportunity to respond.Priority is a collection agency, we are not sure why Ms. [redacted] feels otherwise. We are theowner and current creditor of a personal loan in Ms. [redacted]’s name and were...

attempting to collect onit when we spoke with Ms. [redacted].We did speak with Ms. [redacted]’s mother in an attempt to locate her. All skip-tracing effortsare done in compliance with federal law, specifically the Fair Debt Collection Practices Act. Once wewere able to locate Ms. [redacted], we did not speak to her mother, or anyone else again.When our representative spoke with Ms. [redacted], she requested validation of her debt whichwas provided while she was on hold with our representative. Attached again for her convenience iswhat was sent to her at her request. We are surprised to hear for the first time in this complaint that Ms.[redacted] is disputing the validity of the debt as she had not expressed this to our representative at anytime. Rather, Ms. [redacted] wanted to check with her bank regarding the status and would get back tous.Priority will treat this complaint as a cease and desist and not contact Ms. [redacted] regardingthis account again. It is unfortunate that Ms. [redacted] did not bring this up to us prior to filing thiscomplaint to resolve.Please contact the undersigned if we can be of any additional help in this matter.

Please see our attached response to complaint ID [redacted]Priority One Resolutions (“Priority”) has received and reviewed the complaint referenced above and appreciates the opportunity to respond. Priority did contact Ms. [redacted] in an attempt to locate her husband as she...

indicates. Priority is the owner and current creditor of a personal loan Mr. [redacted] took out with [redacted], last four account digits [redacted]. Despite Ms. [redacted]’s claim, verification of the debt was sent to Mr. [redacted] via his email on August 20, 2015 as per his instructions. We are not sure why Ms. [redacted] claims Priority is a scam as we are registered with the Secretary of State and have provided all verifying information as per federal law, specifically the Fair Debt Collection Practices Act. We spoke with our representative who respectfully disagrees with Ms. [redacted]’s claim that her or her husband were bullied. This is the first time either Ms. [redacted] or her husband have ever disputed the debt, and in fact, they set up a payment to pay it off. However, we will take their word for it that this does not belong to them and will refund any payments made on the account. We apologize for any inconvenience and ask that Ms. [redacted] give up to 2 weeks for the refund to show up on her account. Please contact the undersigned if we can be of any additional help in this matter.Sincerely,Caitlin B[redacted]Authorized Representative of Priority One Resolutions

National Principal Group (NP Group) is in receipt of the complaint referenced above in regards to Mr. [redacted]. Thank you for giving us the opportunity to respond to this matter. NP Group is a collection agency collectingon an outdated personal loan in Mr. [redacted]'s name. All information is verified before...

accounts are placed inour office by the current creditor and owner. NP Group follows all federal law; specifically the Fair Debt CollectionPractices Act (FDCPA).During our location efforts NP Group's records reflect that we have spoken to Mr. [redacted]on May 26,2017. Once NP Group verified that we had the correct party we then verified our information with him andsent him the required notice. During our one and only conversation with Mr. [redacted] he disputed the loan. NPGroup took Mr. [redacted]'s claim at face value and notated the account as such. Mr. [redacted]'s account has been movedto a nonworking status and the current creditor and owner has been notified.NP Group accepts Mr. [redacted]'s complaint as a "Cease and Desist'' and will not contact him again on thismatter. Please feel free to contact us for any additional questions or concerns regarding this matter.Sincerely,Authorized Representative of NP Group

Priority One Resolutions (“Priority”) has received and reviewed the complaint listed above.Thank you for the opportunity to respond.Priority is a collection agency and the current owner and creditor of an outstanding personalloan associated with the name [redacted] for collection. The...

original creditor of the personalloan is [redacted], LLC, and the last 4 digits of the original account number are 9227.Priority did place calls in order to obtain or confirm location information for [redacted], in order to send her a letter as required by federal law. All calls placed are done incompliance with the Fair Debt Collection Practices Act. When skip tracing, we take care not todisclose the purpose of our call, and not to name our company unless specifically asked.We at Priority never spoke to Ms. [redacted], and therefore were unable to verify if she is indeedthe consumer we were seeking. We can assure both your office and Ms. [redacted] that no one here everrefused to provide documentation, as we never spoke to her. Only one call was placed to each numberwe have on file for [redacted], and all of those calls took place on October 30, 2015. We donot know if Ms. [redacted] is receiving calls from other agencies, but we would like to stress that heraccusations of refusing to provide written documentation are completely unfounded.We understand Ms. [redacted]'s concerns regarding the legitimacy of this loan. Considering thatwe never spoke to Ms. [redacted], we are unable to comment on whether or not she is the individualassociated with the account we have on file.We received an email from Ms. [redacted] on our next business day, November 2, 2015, requestingthat all contact be ceased. At that point the account was immediately documented to ensure no furthercalls would be made. We have not contacted Ms. [redacted] or any of her associates since October 30,2015, and will continue to honor the cease and desist request she sent into our office.We regret not being able to resolve this with Ms. [redacted] directly.Please contact the undersigned if I can be of any further assistance in this matter.Sincerely,Caitlin B[redacted]Authorized Representative of Priority One Resolutions

Priority One Resolutions (“Priority”) has received and reviewed the complaint listed above.We are grateful for the opportunity to respond.Priority is a collection agency, and the current owner and creditor of an outstanding personalloan in Mr. [redacted]'s name for collection. The original creditor of...

the personal loan is [redacted]Financial, and last four (4) digits of the original account number are 3520. Attached for theconvenience of your office, and Mr. [redacted], is a verification of debt letter.We are forced to respectfully disagree with some points of Mr. [redacted]'s complaint. We spokewith Mr. [redacted] only once, on November 5, 2015. We have spoken to the representative who spoke toMr. [redacted], as well as listened to our recording of the call, and do not believe he was “bullied” as hesuggests. Mr [redacted] was simply informed of the claim in our office. At that time, he did not ask usfor any documentation, but told us he was going to investigate further. We were unaware of the issuessurrounding Mr. [redacted]'s Social Security Number until November 10, 2015, at which point wereceived a fax from him. Upon receipt of this fax, his account was immediately notated in order toreflect that it's placement in our office was the result of fraudulent activity.Unfortunately, we are not able to speak to any activity that occurred regarding this accountbefore it was placed in our office on November 5, 2015. All information on our files is verified priorto any account being placed in our office. We have informed our brokers of this situation, and willforward any additional information if it becomes available to us.No calls have been placed to Mr. [redacted] or any of his associates since our receipt of his ceaseand desist request on November 10, 2015. We can assure both your office and Mr. [redacted] that we willcontinue to honor his request, and will not be contacting him again regarding this matter. We regretnot being able to resolve this with Mr. [redacted] directly.Please do not hesitate to contact the undersigned if we can be of any further assistance in thismatter.Sincerely,Caitlin B[redacted]Authorized Representative of Priority One Resolutions

Priority One Resolutions (“Priority”) has received and reviewed the complaint filed by Ms.[redacted] and we appreciate the opportunity to respond.Priority is a collection agency and owner and current creditor of a personal loan Ms. [redacted]took out in November, 2011. The last four account number...

digits for the Highlands Holdings loan are9952. Attached for Ms. [redacted]’s convenience is the verification of debt letter. Ms. [redacted] filed thiscomplaint the same day the attached was requested.Priority did place some calls to Ms. [redacted]’s references that were listed on her loan in anattempt to locate Ms. [redacted]. All skip-tracing efforts are done in compliance with federal law,specifically the Fair Debt Collection Practices Act. We take great care training our representatives tonot disclose anything about the purpose of the call other than to locate the consumer, and do notdisclose our company name unless specifically asked. While we did place some calls with herreferences, Ms. [redacted]’s indication that we called “7 times within 2 hours” is simply not true. Wecalled each of her references only one time each in an effort to locate Ms. [redacted].We have reviewed the account and would like to apologize to Ms. [redacted] for themisunderstanding with our representative. When Ms. [redacted] called in to discuss possible repaymentof her loan with us, she was agitated and our representative asked her to calm down. We understandthat this can be stressful and we train our representatives to always be courteous and understandingwith consumers. A note has been placed in the representatives file and appropriate re-training will takeplace.Priority will treat this complaint as a cease and desist and not contact Ms. [redacted] regarding thisaccount again unless Ms. [redacted] calls into our office as her loan currently remains unpaid.Please contact the undersigned if we can be of any additional help in this matter.Sincerely,Caitlin B[redacted]Authorized Representative of Priority One Resolutions

Priority One Resolutions (“Priority”) has received and reviewed Mr. [redacted]’s complaint andappreciates the opportunity to respond.Priority was attempting to collect a charged off personal loan in Mr. [redacted]’s name. Theinformation we used to verify Mr. [redacted] as required by federal law was what...

was provided to theloan company when Mr. [redacted] applied for the loan. We sent Mr. [redacted] a verification of debtletter to his email as he states in his complaint on October 28, 2015, as required by the Fair DebtCollection Practices Act.We thank Mr. [redacted] for informing us of the California Act whereby all [redacted], LLC loans are declared void. We have a system to screen out all loans that have similarrulings in place when we receive a portfolio. We are not sure how this one got through, or why it wasstill in the portfolio when it was sent to us. We are looking into the issue and apologize for notcatching it.We again want to thank Mr. [redacted] for alerting us to this situation and giving us theopportunity to improve our processes so that we can prevent similar situations in the future. We havealso scrubbed our active inventory again to be certain that no other accounts from these lenders slippedin.Priority would like to note that our representative, upon learning of this information on October28, 2015 when we spoke with Mr. [redacted], explained to him that we would immediately stop allcollection activity and close the account. Mr. [redacted] proceeded to call in several more times yellingat our representatives. We understand that Mr. [redacted] is upset and at that time we did, and willcontinue to, assure him that all activity on the account has ceased and the account is closed. Weencourage Mr. [redacted] to contact our office if there are any issues or further contact regarding thisaccount. For what it is worth, we are also very upset that this account ended up in a portfolio in ouroffice.Please contact the undersigned if you have any additional questions.Sincerely,Caitlin B[redacted]Authorized Representative of Priority One Resolutions