We have sent the customer a UPS Return label The customer will receive an email from UPS within the next hours The label must be printed and attached to the shipping box The package can then be dropped at a local UPS drop box or UPS store Once the part is received back to GMPartsDirect.com then a credit will be processed for the full amount
We regret that the customer is not satisfied with their order All of our parts, including the part in question, are ordered directly from General Motors Transmitters shipped by General Motors are made in multiple locations including China, Canada and Mexico We cannot determine where General Motors manufactures the parts they send to us We have sent a UPS Return label to the customer (via email) which can be attached and returned via a UPS drop box or store Once the part is received by us the credit will be processed for the full amount
We have consulted this customer on the preferred resolution and therefore have cancelled the order and released the hold to the bank We apologize for the inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12203836, and find that this resolution is acceptable to me Regards, Zachary [redacted]
Mr [redacted] , We apologize for your experience When we order center caps from the manufacturer it can be confusing as some are shipped in a pack of four and some are note, despite the description you saw on our site Our confusion is not an excuse, we just wanted you to understand that this was not a purposeful misrepresentation Due to the inconvenience and our lack of communication, we have credited $to your credit card and will send the remaining three center caps free of charge Please accept this as our apology and representative of our desire to make you completely satisfied in your experience with us Thank you for your business
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: The company is misrepresenting the nature of the order, no where does the website identify this as a "special order." This is a dishonest company and the A+ rating you have given it is not accurate Regards, Ken ***Th
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12132496, and find that this resolution is satisfactory to me Regards, Ryan [redacted]
Melissa: Please be advised that GM Parts Direct (ie Flow GM Auto Center) sent me a pre-paid UPS Return Label, and credited my credit card the full price of the defective part + shipping, at 12:PM CDT My dispute with GM Parts Direct is now resolved to my satisfaction Thanks very much for your help ---- guess businesses don't like to receive complaints from you ! Ron [redacted] Cell: [redacted] Email: [redacted]
We apologize for the inconvenience to the customer We contacted the customer to apologize on the evening of 10/12/and sent the replacement part the next day and included the shipment tracking information after it was requested Per the tracking information, the part is now in the customer's possession Again, we apologize for the inconvenience
We have refunded the customer for the expedited shipping cost despite the fact that the following language is listed for the part in question: "This item is a Special Order PartMost special order parts will generally ship from our warehouse within 48-hours but may take up to 7-business days based upon their availability from General Motors before shipping from our facility in North Carolina."There is no advertising as this part can be viewed online at this address and contains the contested language: https://www.gmpartsdirect.com/oem-parts/gm-alternator-22942844/
We have sent a UPS Return label to the customer The customer will receive an email from UPS within the next hours and will need to print the return label and attach it to the shipping box The shipment can then be dropped at one of their local UPS drop boxes or the UPS store
We have issued a refund of $to the customer's credit card
We apologize to Mr*** for both the unacceptable products and our delay in responding to his return We have processed a full refund immediately upon being made aware of Mr***'s valid complaint and confirming the returned items Please accept our sincerest apologies
We apologize to Mr*** for the inconvenience and for our mistake On July we sent a prepaid return label and we will issue a full refund once UPS retrieves the return package Please accept our apologies
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I already returned the item by USPS to the shipping address on product tracking#The reason being is because no one would answer emails, telephone or return messages in order to receive a return labelI received no response until I filed the complaint with Revdex.com
Regards,
Betty ***
Revdex.com: I just received a email from GMPartsDirect.com that my part have been ship todayI also received a email from UPS that a shipment from GmPartsDicert.com was pickup and checked in for shipment.Thank You for your help. Regards,
William *** **
We have sent the customer a UPS Return label The customer will receive an email from UPS within the next hours The label must be printed and attached to the shipping box The package can then be dropped at a local UPS drop box or UPS store Once the part is received back
to GMPartsDirect.com then a credit will be processed for the full amount
We apologize for the inconvenience This special order takes extra time to arrive at our facility On the morning of 7/we notified the customer that the parts had arrived that day and were ready to ship or we could cancel the order, the customer requested that we ship the parts
The package was processed for shipping at 2:30PM on 7/and the customer was sent a tracking number for the package We appreciate the customer's business and apologize for our lack of communication
We are sorry to hear that the customer did not receive the level of service that we desire The customer's order has been cancelled and the customer was never charged for the order as we do not charge for the order until it is shipped
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as I do receive an immediate refund, which I still have not received.
Regards,
*** ***
We have sent the customer a UPS Return label The customer will receive an email from UPS within the next hours The label must be printed and attached to the shipping box The package can then be dropped at a local UPS drop box or UPS store Once the part is received back to GMPartsDirect.com then a credit will be processed for the full amount
We regret that the customer is not satisfied with their order All of our parts, including the part in question, are ordered directly from General Motors Transmitters shipped by General Motors are made in multiple locations including China, Canada and Mexico We cannot determine where General Motors manufactures the parts they send to us We have sent a UPS Return label to the customer (via email) which can be attached and returned via a UPS drop box or store Once the part is received by us the credit will be processed for the full amount
We have consulted this customer on the preferred resolution and therefore have cancelled the order and released the hold to the bank We apologize for the inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12203836, and find that this resolution is acceptable to me Regards, Zachary [redacted]
Mr [redacted] , We apologize for your experience When we order center caps from the manufacturer it can be confusing as some are shipped in a pack of four and some are note, despite the description you saw on our site Our confusion is not an excuse, we just wanted you to understand that this was not a purposeful misrepresentation Due to the inconvenience and our lack of communication, we have credited $to your credit card and will send the remaining three center caps free of charge Please accept this as our apology and representative of our desire to make you completely satisfied in your experience with us Thank you for your business
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: The company is misrepresenting the nature of the order, no where does the website identify this as a "special order." This is a dishonest company and the A+ rating you have given it is not accurate Regards, Ken ***Th
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12132496, and find that this resolution is satisfactory to me Regards, Ryan [redacted]
We have issued a prepaid UPS return label to the customer via email and will issue a refund once the part is returned Thank you for your patience
Melissa: Please be advised that GM Parts Direct (ie Flow GM Auto Center) sent me a pre-paid UPS Return Label, and credited my credit card the full price of the defective part + shipping, at 12:PM CDT My dispute with GM Parts Direct is now resolved to my satisfaction Thanks very much for your help ---- guess businesses don't like to receive complaints from you ! Ron [redacted] Cell: [redacted] Email: [redacted]
We apologize for the inconvenience to the customer We contacted the customer to apologize on the evening of 10/12/and sent the replacement part the next day and included the shipment tracking information after it was requested Per the tracking information, the part is now in the customer's possession Again, we apologize for the inconvenience
We have refunded the customer for the expedited shipping cost despite the fact that the following language is listed for the part in question: "This item is a Special Order PartMost special order parts will generally ship from our warehouse within 48-hours but may take up to 7-business days based upon their availability from General Motors before shipping from our facility in North Carolina."There is no advertising as this part can be viewed online at this address and contains the contested language: https://www.gmpartsdirect.com/oem-parts/gm-alternator-22942844/
We have sent a UPS Return label to the customer The customer will receive an email from UPS within the next hours and will need to print the return label and attach it to the shipping box The shipment can then be dropped at one of their local UPS drop boxes or the UPS store
We have issued a refund of $to the customer's credit card
We apologize to Mr*** for both the unacceptable products and our delay in responding to his return We have processed a full refund immediately upon being made aware of Mr***'s valid complaint and confirming the returned items Please accept our sincerest apologies
We apologize to Mr*** for the inconvenience and for our mistake On July we sent a prepaid return label and we will issue a full refund once UPS retrieves the return package Please accept our apologies
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I already returned the item by USPS to the shipping address on product tracking#The reason being is because no one would answer emails, telephone or return messages in order to receive a return labelI received no response until I filed the complaint with Revdex.com
Regards,
Betty ***
Revdex.com: I just received a email from GMPartsDirect.com that my part have been ship todayI also received a email from UPS that a shipment from GmPartsDicert.com was pickup and checked in for shipment.Thank You for your help. Regards,
William *** **
We have sent the customer a UPS Return label The customer will receive an email from UPS within the next hours The label must be printed and attached to the shipping box The package can then be dropped at a local UPS drop box or UPS store Once the part is received back
to GMPartsDirect.com then a credit will be processed for the full amount
We apologize for the inconvenience This special order takes extra time to arrive at our facility On the morning of 7/we notified the customer that the parts had arrived that day and were ready to ship or we could cancel the order, the customer requested that we ship the parts
The package was processed for shipping at 2:30PM on 7/and the customer was sent a tracking number for the package We appreciate the customer's business and apologize for our lack of communication
We are sorry to hear that the customer did not receive the level of service that we desire The customer's order has been cancelled and the customer was never charged for the order as we do not charge for the order until it is shipped
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as I do receive an immediate refund, which I still have not received.
Regards,
*** ***