I am rejecting this response because: I reject their response due to
the long period of time that they ignored my requests. I have no faith that a refund will be forthcoming. Part has been returned and am still awaiting my refund. Once my refund is received I will accept their response
Regards,*** ***
We apologize to Mr*** - we made a small mistake and it threw off the rest of the process When attempting to put the order on hold, we accidentally confirmed it! Our computer system then moved along and we were unable to see that the issue had never been corrected We have
sent Mr*** a prepaid UPS return label and will issue a full refund once the return has been picked up by UPS Please accept our apologies
We apologize for the lack of communication on our part There was a part missing from the order and it has now been located, so the order is ready to ship in its entirety We emailed a payment request through PayPal and we applied a $discount due to our error The funds were
just received and the order will ship momentarily
We have ordered a replacement headlamp and will ship it once it is received This should occur early next week We have also sent the customer a prepaid return label via email in order to return the faulty headlamp We thank the customer for their patience and allowing us the
opportunity to address this issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12326633, and find that this resolution is satisfactory to me.
Regards,
Michael ***
We apologize for our lack of communication The customer has been very helpful in finding the issue but we allowed our response (and response time) to slip through the cracks We have sent the customer a return authorization as well as a return label and, once the parts are received,
will issue the customer a full refund We do appreciate the customer's patience and will waive the restock fee due to our mistake
We regret that the customer is not satisfied with their order. All of our parts, including the part in question, are ordered directly from General Motors. Transmitters shipped by General Motors are made in multiple locations including China, Canada and Mexico. We cannot determine...
where General Motors manufactures the parts they send to us. We have sent a UPS Return label to the customer (via email) which can be attached and returned via a UPS drop box or store. Once the part is received by us the credit will be processed for the full amount.
We have consulted this customer on the preferred resolution and therefore have cancelled the order and released the hold to the bank. We apologize for the inconvenience.
Mr. [redacted], We apologize for your experience. When we order center caps from the manufacturer it can be confusing as some are shipped in a pack of four and some are note, despite the description you saw on our site. Our confusion is not an excuse, we just wanted you to understand that...
this was not a purposeful misrepresentation. Due to the inconvenience and our lack of communication, we have credited $37.25 to your credit card and will send the remaining three center caps free of charge. Please accept this as our apology and representative of our desire to make you completely satisfied in your experience with us. Thank you for your business.
We have confirmed the shipment and the refund was issued on 6/21/17. Please let us know if there are any further issues and, again, we apologize for the inconvenience to the customer.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12286458
I am rejecting this response because: The company is misrepresenting the nature of the order, no where does the website identify this as a "special order." This is a dishonest company and the A+ rating you have given it is not accurate.
Regards,
Ken [redacted]Th
We apologize for the inconvenience to the customer. We contacted the customer to apologize on the evening of 10/12/2016 and sent the replacement part the next day and included the shipment tracking information after it was requested. Per the tracking information, the part is now in the...
customer's possession. Again, we apologize for the inconvenience.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12240163. Return label received and package shipped today (7/6/17). Please leave this open until business refunds the entire $144.01
Regards,
Garland [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12203836, and find that this resolution is acceptable to me.
Regards,
Zachary [redacted]
We have refunded the customer for the expedited shipping cost despite the fact that the following language is listed for the part in question: "This item is a Special Order Part. Most special order parts will generally ship from our warehouse within 48-72 hours but may take up to 7-10 business days...
based upon their availability from General Motors before shipping from our facility in North Carolina."There is no false advertising as this part can be viewed online at this address and contains the contested language: https://www.gmpartsdirect.com/oem-parts/gm-alternator-22942844/
Melissa: Please be advised that GM Parts Direct (ie Flow GM Auto Center) sent me a pre-paid UPS Return Label, and credited my credit card the full price of the defective part + shipping, at 12:30 PM CDT. My dispute with GM Parts Direct is now resolved to my satisfaction. ...
Thanks very much for your help ---- guess businesses don't like to receive complaints from you ! Ron [redacted] Cell: [redacted] Email: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12132496, and find that this resolution is satisfactory to me.
Regards,
Ryan [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12309794, and find that this resolution is satisfactory to me.
Regards,
Raineri [redacted]
I am rejecting this response because: I reject their response due to
the long period of time that they ignored my requests. I have no faith that a refund will be forthcoming. Part has been returned and am still awaiting my refund. Once my refund is received I will accept their response
Regards,*** ***
We apologize to Mr*** - we made a small mistake and it threw off the rest of the process When attempting to put the order on hold, we accidentally confirmed it! Our computer system then moved along and we were unable to see that the issue had never been corrected We have
sent Mr*** a prepaid UPS return label and will issue a full refund once the return has been picked up by UPS Please accept our apologies
We apologize for the lack of communication on our part There was a part missing from the order and it has now been located, so the order is ready to ship in its entirety We emailed a payment request through PayPal and we applied a $discount due to our error The funds were
just received and the order will ship momentarily
We have ordered a replacement headlamp and will ship it once it is received This should occur early next week We have also sent the customer a prepaid return label via email in order to return the faulty headlamp We thank the customer for their patience and allowing us the
opportunity to address this issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12326633, and find that this resolution is satisfactory to me.
Regards,
Michael ***
We apologize for our lack of communication The customer has been very helpful in finding the issue but we allowed our response (and response time) to slip through the cracks We have sent the customer a return authorization as well as a return label and, once the parts are received,
will issue the customer a full refund We do appreciate the customer's patience and will waive the restock fee due to our mistake
We regret that the customer is not satisfied with their order. All of our parts, including the part in question, are ordered directly from General Motors. Transmitters shipped by General Motors are made in multiple locations including China, Canada and Mexico. We cannot determine...
where General Motors manufactures the parts they send to us. We have sent a UPS Return label to the customer (via email) which can be attached and returned via a UPS drop box or store. Once the part is received by us the credit will be processed for the full amount.
We have consulted this customer on the preferred resolution and therefore have cancelled the order and released the hold to the bank. We apologize for the inconvenience.
Mr. [redacted], We apologize for your experience. When we order center caps from the manufacturer it can be confusing as some are shipped in a pack of four and some are note, despite the description you saw on our site. Our confusion is not an excuse, we just wanted you to understand that...
this was not a purposeful misrepresentation. Due to the inconvenience and our lack of communication, we have credited $37.25 to your credit card and will send the remaining three center caps free of charge. Please accept this as our apology and representative of our desire to make you completely satisfied in your experience with us. Thank you for your business.
We have confirmed the shipment and the refund was issued on 6/21/17. Please let us know if there are any further issues and, again, we apologize for the inconvenience to the customer.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12286458
I am rejecting this response because: The company is misrepresenting the nature of the order, no where does the website identify this as a "special order." This is a dishonest company and the A+ rating you have given it is not accurate.
Regards,
Ken [redacted]Th
We apologize for the inconvenience to the customer. We contacted the customer to apologize on the evening of 10/12/2016 and sent the replacement part the next day and included the shipment tracking information after it was requested. Per the tracking information, the part is now in the...
customer's possession. Again, we apologize for the inconvenience.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12240163. Return label received and package shipped today (7/6/17). Please leave this open until business refunds the entire $144.01
Regards,
Garland [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12203836, and find that this resolution is acceptable to me.
Regards,
Zachary [redacted]
We have issued a prepaid UPS return label to the customer via email and will issue a refund once the part is returned. Thank you for your patience.
We have refunded the customer for the expedited shipping cost despite the fact that the following language is listed for the part in question: "This item is a Special Order Part. Most special order parts will generally ship from our warehouse within 48-72 hours but may take up to 7-10 business days...
based upon their availability from General Motors before shipping from our facility in North Carolina."There is no false advertising as this part can be viewed online at this address and contains the contested language: https://www.gmpartsdirect.com/oem-parts/gm-alternator-22942844/
Melissa: Please be advised that GM Parts Direct (ie Flow GM Auto Center) sent me a pre-paid UPS Return Label, and credited my credit card the full price of the defective part + shipping, at 12:30 PM CDT. My dispute with GM Parts Direct is now resolved to my satisfaction. ...
Thanks very much for your help ---- guess businesses don't like to receive complaints from you ! Ron [redacted] Cell: [redacted] Email: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12132496, and find that this resolution is satisfactory to me.
Regards,
Ryan [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12309794, and find that this resolution is satisfactory to me.
Regards,
Raineri [redacted]