Pro Disposal & Recycling

We contacted [redacted] and issued a full credit for the roll-offIn our system conversion, our newly routed customers weren't getting sequenced correctly causing the missed servicesWe have since corrected the issue and have provided a one month credit

I left message for customer apologizing for wrong placement of containersWe have had several routes in training and will make sure to address this situationI have placed in permanent route notes for the driver and informed our Assistant District Manager as wellI have applied a one month credit on account for all the inconvenience

Refund was mailed out January 7, Spoke to customer January 12, to inform her that check was already mailed out

Dear Mr***, As previously mentioned, your account has been noted accordingly to NOT have the cans block the garage Because your account is cancelled, effective April 30, any refund due would not be issued until the date of cancellation However, in your case, we will process the refund today; please allow 7-business days for receiptOnce again, on behalf of the organization, our sincere apologies for the inconvenience this causedSincerely, Tareesa B [redacted] Manager, Business Ops/Customer Experience East 102nd Avenue Henderson CO

We've been in communication with Mr***, apologized, took the necessary steps to remedy and confirmed back with Mr***

We had become aware of the customer's concerns that dayWe reached out to the customer to clear up any misunderstanding and issued a credit for the time period where they did not receive service

Spoke with [redacted] this morning regarding phone and service situations occurring while we are changing our systemsHe was very understanding and made good suggestions on how to make customers awareI did process the cancellation as requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

On the day of service our driver had it marked as "Not Out"Possibly because of the roofing work that was occurring he may have missed itI personally went out to removeWhen I did, it was a very large amount and in an area where the driver should have noticedI removed the recyclables As a note, there were at least full containers of bottles weighing well in excess of 80lbs eachTypically we would tag those as overweight and ask to break it down for pion the following serviceThe maximum weight per container is 40lbsWe apologize for the inconvenience

We are still adapting to our new billing system and an internal check request was not processed correctlyI reached out to [redacted] on 8/and apologized for the delayA refund check was issued 8/

I apologize for the late response, I just received complaintMemorial week is our busiest holiday and our phones were extremely busyI have placed permanent route notes for the driver to not miss this stop and will be applying a one month creditI Left a message for customer to contact me with any questions or concerns

I reached out to ***The check minus the $was sent out on June 30thShe is correct that the refund took way to longIt was the result of a customer service rep not properly inputting the credit requestBecause of the delay, a check for the $processing fee will be sent out o later than Tuesday July 18thWe apologize for the inconvenience and delay

My apologies for misunderstanding the request for no further contact, anticipating my response would serve as no further amount dueWe will be emailing a balance invoice to [redacted] today in addition to our Revdex.com response stating no balance due

After reviewing our records, the customer was billed in our new billing system for a full yearThey paid for and received service for only four months with service that should have ended at the end of AprilThe outstanding balance is not owed and will be zeroed outWe apologize for the error and we appreciate their patience as we resolved this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want any individual from Pro Disposal that I am extremely happy with the conflict resolution response and action from Pro DisposalWhen we changed service provider we took our time to choose the best company And Pro Disposal was that company.With the manner that Pro Disposal responded to this conflict and resolved our unfortunate issue I would definitely recommend Pro Disposal to family and friends Sincerely, [redacted]

We reached out to [redacted] on January 8th and resolved the issueI have since left a vmail for [redacted] to call me to assure all of our folloccurred as committed

Complaint: ***
I am rejecting this response because:"In Training"! this has been going on with my account for a estimated- years & if me, probably every one elseSTOP Advertising what you don't deliver.
Sincerely,
*** ***

Customer contacted our office to state that her trash was missed, customer was advised that her account had been cancelled per her requestRefund has been submitted for approval and will be mailed out within business days

Dear Mr***,Thank you so much for taking my call today. On behalf of Pro-disposal, I sincerely apologize for any inconvenience we may have caused with your trash not being picked up on your scheduled day of service and the poor service from our office staff. Clearly, this is not to
the level of our quality standards. We value your feedback and will take it to heart to better develop our staff.As discussed, your account will be credited for the times you were missed, which will appear on your next invoice. Should you encounter further issues with your service, please do not hesitate to contact me directly. In the interim, we will continue to monitor your account to insure you are not missed.Once again, thank you so much for your continued support and invaluable feedback, we truly appreciate it!Sincerely,Tareesa B***

After reviewing the customer's account we identified customer service notes confirming the crediting off of the account balance, but no internal request was made to process the creditWe apologize for the difficulties and will be zeroing out the balance on the account