Pro Disposal & Recycling

Dear Mr. [redacted], As previously mentioned, your account has been noted accordingly to NOT have the cans block the garage.  Because your account is cancelled, effective...

April 30, any refund due would not be issued until the date of cancellation.  However, in your case, we will process the refund today; please allow 7-10 business days for receipt. Once again, on behalf of the organization, our sincere apologies for the inconvenience this caused. Sincerely, Tareesa B[redacted]Manager, Business Ops/Customer Experience  10100 East 102nd Avenue Henderson CO 80640

Refund was mailed out January 7, 2016. Spoke to customer January 12, 2016 to inform her that check was already mailed out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We contacted [redacted] and issued a full credit for the roll-off. In our system conversion, our newly routed customers weren't getting sequenced correctly causing the missed services. We have since corrected the issue and have provided a one month credit.

We reached out to [redacted] on January 8th and resolved the issue. I have since left a vmail for [redacted] to call me to assure all of our follow-up occurred as committed.

Customer scheduled a special pick up with our office November 17, 2015. Driver turned in paper work that items were picked up and customer was charged for all items. Customer claims that our driver didn't pick up all items. Customers credit card has been refunded for $50.00. We have only charged for...

sofa pickup.

I apologize for the late response, I just received complaint. Memorial week is our busiest holiday and our phones were extremely busy. I have placed permanent route notes for the driver to not miss this stop and will be applying  a one month credit. I Left a message for customer to contact me...

with any questions or concerns.

[redacted] left a message with customer on 8/11, apologized for the confusion, reactivated the account and applied a credit to the customers account. If John should have any other questions, please call and ask for [redacted] or [redacted].

Initial Business Response /* (1000, 12, 2015/11/16) */
Invoice was sent out August 17, 2015 with a due date September 1st. Customer called made a payment Sept. 29th and payment came back as an error. We called customer October 1st and left message to advise him. We didn't receive call back until...

October 8th at 11:22am. Driver was already out of the area. To avoid any interruption in service we will need to receive payment by the due date. I can offer customer a one week credit on next bill cycle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The GM reached...

out to me, apologized, and made things right.  I very much appreciate the response.
Sincerely,
[redacted]

After reviewing our records, the customer was billed in our new billing system for a full year. They paid for and received service for only four months with service that should have ended at the end of April. The outstanding balance is not owed and will be zeroed out. We apologize for the error and...

we appreciate their patience as we resolved this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In verifying the account we found notes of his conversations and the agreed application of the vacation credit. Within our new billing system the rep failed to generate the actual credit adjustment. The vacation hold credit has since been applied for $63. We apologize for the inconvenience as this...

should have taken only one call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are still adapting to our new billing system and an internal check request was not processed correctly. I reached out to [redacted] on 8/3 and apologized for the delay. A refund check was issued 8/4.

[redacted] has an alley service and our driver in several occasions failed to catch it on route sheet notes. We have since taken care of his immediate service needs and confirmed making financial adjustments to his account. Hopefully we have resolved service issues moving forward and he has been provided...

my direct number for contact.

We had become aware of the customer's concerns that day. We reached out to the customer to clear up any misunderstanding and issued a credit for the time period where they did not receive service.

I reached out to [redacted]. The  check minus the $20 was sent out on June 30th. She is correct that the refund took way to long. It was the result of a customer service rep not properly inputting the credit request. Because of the delay, a check for the $20 processing fee will be sent out o later...

than Tuesday July 18th. We apologize for the inconvenience and delay.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however if I get another 'past due' notice, I will re-open this complaint or submit a new one.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. It's is absolutely fair and I really appreciate the effort their resolution team showed in explaining my bill.
Sincerely,
[redacted]