Pro Plumbing

Good Afternoon [redacted] ***, My name is Christine and I am a Customer Service Manager for Cyprus Air I recently received a notification from the Revdex.com regarding a service call Cyprus Air performed on August 26th, 2014at [redacted] VA *** I understand you have some concerns regarding the amount you were billed You mentioned that the [redacted] Thermostat could be purchased on [redacted] for $and you were upset with the amount of your invoice Cyprus Air does not purchase parts on [redacted] , we purchase directly from the Manufacturer We cannot guarantee the authenticity of any parts purchased on [redacted] or the legitimacy of companies doing business on that site You may very well be able to purchase that particular thermostat on [redacted] for $ but that price does not include the installation of the part and electric wiring work that is necessary for the thermostat to function properly with your system The fee you paid on August 26th was $864.85, which included $for the diagnostic (inspection) of the system and $for installation/labor After speaking with the General Manager, Indira A***, she has agreed to refund the diagnostic fee of $and offer you a one-year, free maintenance contract with Cyprus Air The maintenance contract is valued at $and will cover one point inspection on the heating and cooling system next year You may call at any time in the next months to schedule your visit and the service technician will inspect the heating and air conditioning at the same time (Please note that the air conditioning inspection can only be performed when the outside air temperature is above degrees Fahrenheit, therefore, it would be best to schedule during the summer or early fall) I am normally in the office Monday-Wednesday from 8:a.m.-5:p.m Your satisfaction is important to us Please call me as soon as possible so that we can resolve this issue Thank you again for choosing Cyprus Air, Christine G [redacted] Washington Gas Liaison/Customer Service Manager Cyprus Air ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: Indira A [redacted] < [redacted] >Date: Mon, Jan 19, at 4:PMSubject: RE: [redacted] Complaint (No Response) CID # [redacted] To: [redacted] >Mr [redacted] , I contacted Mr [redacted] to see if there was anything I can do for her and he said no everything has been taken care ofHis maintenance contract has been canceled and we have issued a refund of one monthIf you need anything else please contact me

From: Indira A [redacted] < [redacted] >Date: Wed, Mar 18, at 1:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] Mr [redacted] , I apologize for the inconvenience, Cyprus Air has issues a refund for $back to the visa credit card on 2/27/ If you need anything else please let me knowRespectfully,Indira G [redacted] General Manager###-###-#### Cell###-###-#### office

From: Indira A [redacted] < [redacted] >Date: Mon, Jan 19, at 3:PMSubject: RE: [redacted] Complaint (Waiting on 3rd Notice Response) CID # [redacted] To: [redacted] < [redacted] >Hello Mr [redacted] , I have added notes from our system with the dates and times that we have contact Mr [redacted] to schedule for us to go and complete the install I will also contact him today my self and get back to you with any resolutions or install date 1/19/12.09PM RQ: CALLED LM TO FINISH INSTALLS1/16/11:40AM VASTY: CALLED LM TO FINISH INSTLL -VM 1/13/15LM TO HAVE CUSTOMER CALL BACK AND SCHEDULE INSTALL.RF 1:59PM1/7/13:GORDON: LM TO SET UP SWITCH OUT1/2/10:GORDON: LM TO SET UP SWITCH OUT12/23/14:GRODON: SPOKE WITH WIFE AND SHE SAID THAT SHE WOULD LET HER HUSBAND KNOW THAT I CALLED TO SET UP THE SWITCH OUT12/19/12:GORDON: LM TO SET UP INSTALL12/17/16:GORDON: LM TO SET UP FIREPLACE SWITCH OUT12/15/12:GORDON: LM AND SENT ANOTHER EMAIL TO SET UP THE NEW FIREPLACE INSTALL12/11/14:GORDON: LM AND SENT EMAIL TO CUSTOMER TO SET UP THE SWITCH OUT OF THE FIREPALCE.11/14/12:GORDON: AFTER SPEAKING WITH INDIRA, WE DETERMINED AT THIS POINT TO PRICE MATCH THE CUSTOMER BUT NOT OFFER THE MAINTENANCE OR EXTRA YEAR LABORI WILL CREDIT THE CUSTOMERS ACCOUNT $TO MATCH BROMWELLS PRICE AND ALSO I HAVE BRIAN LOOKING FOR THE FIREPLACE TO COME IN TODAY OR TOMORROW AND ONCE IT COMES WE WILL GET HER INSTALLED BY THANKSGIVINGSHE OR HER HUSBAND WILL CALL ME BACK TODAY TO CONFIRM THAT THEY ACCEPT IT.11/10/11:GORDON: SPOKE WITH THE CUSTOMER11/7/10:GORDON: SPOKE WITH CUSTOMER TODAY11/10/BRIAN –SPOKE WITH CUSTOMER11/12/9:GORDON: SPOKE WITH CUSTOMER

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I emailed them back asking them to issue a check for the diagnostic fee which is $and a cash value of $for their year service, a total of $instead of the $initially requestedthey came up with a $as a final offer from their instead stating that they can not cash their service offerInitially, when they came to diagnose the problem they told me it is going to be $inspection fee, which I acceptedAfter diagnose was done, the technician notified me that the thermostat is not functioning properly and need to be replacedI have asked him :"is it gonna take too long, or do you need to go and come another day?" he replied that he has it in the service car and should not take more than minutes to fix because it is not majorI was under the impression that it is going to be only the part that I need to pay in addition to the diagnose feeafter half an hour, he wrote me a bill of $864.85, which included $for the diagnostic (inspection) of the system and $for installation/laborI did not want to pay because he did not mention that there will be any extra charges for connecting the thermostat which is basically hooking two small wires and attached to the wall.but he said that he has to charge me that much and if I have any complaints that I should contact the office.have I known that installing the thermostat would cost me $715.85, I would hire any technician which their hourly rate is $to install it plus the $replacement part; which they need only half an hour to install.till this day they have not break down the charges of $i do not know how much they charged for parts and how much is for the installation.I am requesting to be refunded the amount of $for not giving me a quote for how much it is going to cost me ahead of time and then I would have to decide whether I should go with it or not.Thank you Regards, [redacted] ***

From: Indira A [redacted] < [redacted] @indoorcomfort.com>Date: Mon, Jan 19, at 2:PMSubject: RE: [redacted] Complaint (Waiting on 3rd Notice Response) CID # [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] , [redacted] contract was cancelled effective 10/1/2014: and she has not been billed since then her account has been update and she does not owe any money at this time Thank you,Indira G [redacted] Best Regards,Indira [redacted] G [redacted] General Manager [redacted] ***Alexandria, VA 22306###-###-#### Office###-###-#### Direct line###-###-#### Cell###-###-#### Fax

Pro Plumbing responded to my call immediately and work began the next day. 24 hours later and I have all new water lines and new hot water heater. Scott, who completed the job, was courteous and a very hard worker. I will recommend them as the best plumbers in town.