[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have contacted [redacted] in the interim [redacted] has decided to replace the refrigerator, so I no longer require the services of this vendor This complaint, while not resolved by [redacted] , has been resolved by [redacted] and can be considered closed Regards, [redacted]
Hello Revdex.com, This is a [redacted] third party extended service contract We were hired to repair the unit We inspected it and provided [redacted] *n estimate of repair cost Our records indicate [redacted] decided they did not want the unit repaired due to excessive cost When this happens [redacted] usually "buys out" the unit They offer a gift card, a replacement appliance, etc The details of how [redacted] buys out a unit is not our business We are a third party, and completed our job for *** If this customer wants a refund or any other compensation, he should deal directly with ***, the provider in which he purchased his extended service agreement As far as the customers complaints reguarding scheduling, missing work, etc I am affraid we do the best we can to uphold the service appointments we make each and every day We run service calls everyday and weather, vehicle breakdowns, cancelled appointments, overbooking, road construction, technician call off's, etc all plays a factor in each technicians ability to keep its scheduled appointments Recently we had lots of cancellatons due to severe snow / storms in our area Nevertheless we appologize if we indeed missed any scheduled appointments, but in the end we did our job for *** The rest of this customers complaint and request for compensation should be pointed to ***.It may be worth noting that we usually do not get complaints from cusotmers about [redacted] buyout process after [redacted] agrees to do it I suspect if this customer called [redacted] they would (or are in the process of) handling his "buyout" correctly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello Revdex.com,We left a message on the customers answering machine this morning explaining we needed to make contact to discuss refund or tech to come back This is the first we have heard from the cusotmer she was seeking a refund for the repairs.We have collected $from this customer on this repair Here is the break down of cost: Parts $(Non returnable to where we purchased them due to being installed in the cusotmers machine) $Initial on site diagnoses to provide repair estimate (which we did and the customer agreed to the price) $labor (to install parts) and finally $in state taxes.We have sent two seperate technicians and made four trips to this customers home in attempts to repair the machine At this point we feel there is nothing further we can do for this customer and would like to offer a partial refund.How much of a refund is this customer requesting based on the data I have provided?
We appologie for the missed appointments Scheduling difficulty is a problem for any in home service provider While missed appoitments may or may not have been our fault, it is also costly to this operation who gets paid for a complete, not per trip It is in our best intrest, as the customers, to get it done as scheduled Snow, vehicle breakdowns, not enouph time allowed per job, technician error, lack of communication from tech to office accounts for missed appointments Despite the fact we serivced this machine at a technical loss of revenue, due to the the cancellations (for whatever reason), We would be willing to offer this customer a $gift card for any problems we have caused him We do the best possible job we can given the selection of staff we have to choose from here in WV We constantly run add's in the papers looking for qualified people to work for us If this company were to shut down tomorrow there would be hundreds and hundreds of cusotmers statewide who would be without service to their machines and experiance even longer service delays and possibly no service period Why? Becuase this is a rough business that very few (if any) other people are willing try and run Complaints like this make this fact clear to myself and our organization Low paying labor rates, and long drive times, makes profitable appliance repair very difficult Call any leading appliance manufacture and request service on the product, and you will see the choices of service professionals to choose from is very slim In closing I would like to mention we are again sorry things did not go this cusotmers way We tried our best and appologize if that was not acceptable for this customer In the end the customer gets a refund / replacement The cusotmer is at a loss of revenue from missed work, and this shop lost money just trying to make everyone happy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
We serviced this customers machine in March then again early April The dryer was then under manufactures warranty The unit had suffered physical damage via a bent leg that was pre-existing and caused the vinyl floor to be damaged from either dryer vibrations / movement or possibly by someone pulling it out to have the vent behind iit unclogged which is what our first tech reported was the trouble Additionally we serviced this machine over a year ago and its just now coming to the Revdex.com attention? There was also other repair shops involved after we were on site in early While we feel this is an unfortunate situation, any person who touched that dryer could be blamed for damages that resulted because of the bent dryer leg that gouged into the vinyl floor (not our fault) We cannot take responsibility for this damage based on these facts Perhaps the original dyer installers who mishandled the machine to begin with can be called and blamed for this bent leg which caused this to happen to begin with
Hello Revdex.com, This machine is covered under a third party contract We are not the ones calling the shots here The third party contract holder determines everything, we are simply the pawns The 3rd party contract provider is not sensitive to how long, or how many trips, or any customer inconveniences Only cost of repair is measureable Which they govern If this customer is not happy about how things are going (we aren't either, as we don't get paid per trip) they should contact the 3rd party contract company and complain about everything This complaint should be pointed towards them, not us We are simply playing by the rules they establishedDespite the fact we only earn $labor on this job, we would be happy to offer the customer $gift card as a measure of good willBecause this job was accidently scheduled with a non CFC certified technician who knew not to attempt this job and realized the office scheduling error There are not many CFC certified tech'sleft in the State of WV BTW as this freon recovery is specialized work) This office error added to the customer frustration We now have all the parts needed, the right technicnan lined up [redacted] and we are about to scheudle with the cusotmer to complete this job, hopefully on this next last trip Should we complete scheduleing this, or should this cusotmer call the contract company and TRY to find another shop who qualified and also an LG factory authorized service center?
We appologize that his situation has happend and clearly it is not ideal for yourself or this company. We certainly have tried to fix your machine to the best of our abilities. Since we cannot return the parts what if we just split it and we refund exactly half of what you paid for the whole job? This would be fair in our opinion
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com,We are merley the service center. We are a 3rd part service center. We cannot control refunds The customer should take up an exchange request or refund with GE (the mfg) or the dealer.We have made several repair attempts on the machine, we have
communicated our frustrations to GE. We are loosing money trying to fix the machine, as we only get paid $once it is completed.We feel the machine should be exchanged, or money refunded. However this decision is beyond our control. This customer should complain to GE or the dealer who has the power to make a difference. Thank you. *** ***
Hello Revdex.com, This is a [redacted] third party extended service contract. We were hired to repair the unit. We inspected it and provided [redacted]n estimate of repair cost. Our records indicate [redacted] decided they did not want the unit repaired due to excessive cost. When this...
happens [redacted] usually "buys out" the unit. They offer a gift card, a replacement appliance, etc. The details of how [redacted] buys out a unit is not our business. We are a third party, and completed our job for [redacted]. If this customer wants a refund or any other compensation, he should deal directly with [redacted], the provider in which he purchased his extended service agreement. As far as the customers complaints reguarding scheduling, missing work, etc. I am affraid we do the best we can to uphold the service appointments we make each and every day. We run 90 service calls everyday and weather, vehicle breakdowns, cancelled appointments, overbooking, road construction, technician call off's, etc all plays a factor in each technicians ability to keep its scheduled appointments. Recently we had lots of cancellatons due to severe snow / storms in our area. Nevertheless we appologize if we indeed missed any scheduled appointments, but in the end we did our job for [redacted]. The rest of this customers complaint and request for compensation should be pointed to [redacted].It may be worth noting that we usually do not get complaints from cusotmers about [redacted] buyout process after [redacted] agrees to do it. I suspect if this customer called [redacted] they would (or are in the process of) handling his "buyout" correctly.
Hello Revdex.com,We left a message on the customers answering machine this morning explaining we needed to make contact to discuss refund or tech to come back. This is the first we have heard from the cusotmer she was seeking a refund for the repairs.We have collected $454.74 from this...
customer on this repair. Here is the break down of cost: Parts $279 (Non returnable to where we purchased them due to being installed in the cusotmers machine) $100 Initial on site diagnoses to provide repair estimate (which we did and the customer agreed to the price) $50 labor (to install parts) and finally $25.74 in state taxes.We have sent two seperate technicians and made four trips to this customers home in attempts to repair the machine. At this point we feel there is nothing further we can do for this customer and would like to offer a partial refund.How much of a refund is this customer requesting based on the data I have provided?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Simply put we offer a 30 day warranty on all our repairs. This customers first contact with us mentioning he was having any problems was after the 30 days had passed. While we feel it in unfortunate that this TV has broken again so quickly, a warranty is a warranty. We have invested...
hundreds of dollars in parts during this repair. We cannot return these parts for credit. Additionally we have invested technicians labor wages, fuel , delivery time (60 miles round trip, and we made many trips) all spent during this repair. However, and out of good faith, we feel a refund of ½ the disputed amount of $177.55 is a reasonable solution Please advise how we should proceed. Best Regards,[redacted]Pro TV and Appliance Service INC.
We are confused because you said the vinyl floor was ripped by the broken leg, now you are saying water damages. If you would have called in and asked the owner this could have been settled a long time ago. I am only just now learning of this damage claim. So many times we see inexpensive vinyl flooring damage that gets pinned on the service guys. When in actuality the floor was not properly installed to begin with. Soft vinyl floor that gets wrinkled with the slightest movement of the heavy appliance (in your case a bent up leg gouged into the floor and caused this right?). I am not saying this is the case, I am saying anything could have caused the floor to get ripped. It's not anyone's fault, it's just how life is. We enter so many houses ( 75 a day) and fight off so many attacks on us (claims of pre existing damages), as people assume we are the manufacture, or the dealer, or some other multi billion dollar organization with deep pockets, we are not! We are simply a 3rd party contractor who is simply trying to support our families as well and provide a few jobs in the meantime. We are a small family ran business and these claims of damages are not handled lightly. Although I am not sold we did anything to damage your house, and out of good faith, we are willing to send a contractor to inspect and repair the damages. Please let me know when would be a good time to send them for the initial inspection of damages.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have contacted [redacted] in the interim. [redacted] has decided to replace the refrigerator, so I no longer require the services of this vendor. This complaint, while not resolved by [redacted], has been resolved by [redacted] and can be considered closed.
Regards,
[redacted]
[redacted],As stated in the original complaint the TV did start acting up prior to your recorded 30 days and within the 30 days that your driver had signed on the receipt. But since it was intermittent and under the 30 days on the receipt I waited until it got worse and I was still under the 30 days on the receipt. I also had to miss a lot of work waiting on your repairmen and drivers and as such lost a lot of vacation time so I too have a lot invested in getting this TV fixed. I could not leave this task to my wife because each time your driver needed assistance in loading and unloading the TV. And then being told by Bishop that the receipt I faxed him looked suspicious, insinuating that I had altered it or something, when the receipt and the date is very clearly dated 8/16. One side of me wants to follow the advice of the prosecuting attorney and sue you but I have lost enough time and energy with this and the Christian in me says be happy with 50%. So I will except your offer of 50%. [redacted]
Hello Revdex.com, This machine is covered under a third party contract. We are not the ones calling the shots here. The third party contract holder determines everything, we are simply the pawns. The 3rd party contract provider is not sensitive to how long, or how many trips, or any...
customer inconveniences. Only cost of repair is measureable. Which they govern. If this customer is not happy about how things are going (we aren't either, as we don't get paid per trip) they should contact the 3rd party contract company and complain about everything. This complaint should be pointed towards them, not us. We are simply playing by the rules they established. Despite the fact we only earn $90 labor on this job, we would be happy to offer the customer $25 gift card as a measure of good will. Because this job was accidently scheduled with a non CFC certified technician who knew not to attempt this job and realized the office scheduling error. There are not many CFC certified tech'sleft in the State of WV BTW as this freon recovery is specialized work). This office error added to the customer frustration. We now have all the parts needed, the right technicnan lined up [redacted] and we are about to scheudle with the cusotmer to complete this job, hopefully on this next last trip. Should we complete scheduleing this, or should this cusotmer call the contract company and TRY to find another shop who qualified and also an LG factory authorized service center?
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have contacted [redacted] in the interim [redacted] has decided to replace the refrigerator, so I no longer require the services of this vendor This complaint, while not resolved by [redacted] , has been resolved by [redacted] and can be considered closed Regards, [redacted]
Hello Revdex.com, This is a [redacted] third party extended service contract We were hired to repair the unit We inspected it and provided [redacted] *n estimate of repair cost Our records indicate [redacted] decided they did not want the unit repaired due to excessive cost When this happens [redacted] usually "buys out" the unit They offer a gift card, a replacement appliance, etc The details of how [redacted] buys out a unit is not our business We are a third party, and completed our job for *** If this customer wants a refund or any other compensation, he should deal directly with ***, the provider in which he purchased his extended service agreement As far as the customers complaints reguarding scheduling, missing work, etc I am affraid we do the best we can to uphold the service appointments we make each and every day We run service calls everyday and weather, vehicle breakdowns, cancelled appointments, overbooking, road construction, technician call off's, etc all plays a factor in each technicians ability to keep its scheduled appointments Recently we had lots of cancellatons due to severe snow / storms in our area Nevertheless we appologize if we indeed missed any scheduled appointments, but in the end we did our job for *** The rest of this customers complaint and request for compensation should be pointed to ***.It may be worth noting that we usually do not get complaints from cusotmers about [redacted] buyout process after [redacted] agrees to do it I suspect if this customer called [redacted] they would (or are in the process of) handling his "buyout" correctly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello Revdex.com,We left a message on the customers answering machine this morning explaining we needed to make contact to discuss refund or tech to come back This is the first we have heard from the cusotmer she was seeking a refund for the repairs.We have collected $from this customer on this repair Here is the break down of cost: Parts $(Non returnable to where we purchased them due to being installed in the cusotmers machine) $Initial on site diagnoses to provide repair estimate (which we did and the customer agreed to the price) $labor (to install parts) and finally $in state taxes.We have sent two seperate technicians and made four trips to this customers home in attempts to repair the machine At this point we feel there is nothing further we can do for this customer and would like to offer a partial refund.How much of a refund is this customer requesting based on the data I have provided?
We appologie for the missed appointments Scheduling difficulty is a problem for any in home service provider While missed appoitments may or may not have been our fault, it is also costly to this operation who gets paid for a complete, not per trip It is in our best intrest, as the customers, to get it done as scheduled Snow, vehicle breakdowns, not enouph time allowed per job, technician error, lack of communication from tech to office accounts for missed appointments Despite the fact we serivced this machine at a technical loss of revenue, due to the the cancellations (for whatever reason), We would be willing to offer this customer a $gift card for any problems we have caused him We do the best possible job we can given the selection of staff we have to choose from here in WV We constantly run add's in the papers looking for qualified people to work for us If this company were to shut down tomorrow there would be hundreds and hundreds of cusotmers statewide who would be without service to their machines and experiance even longer service delays and possibly no service period Why? Becuase this is a rough business that very few (if any) other people are willing try and run Complaints like this make this fact clear to myself and our organization Low paying labor rates, and long drive times, makes profitable appliance repair very difficult Call any leading appliance manufacture and request service on the product, and you will see the choices of service professionals to choose from is very slim In closing I would like to mention we are again sorry things did not go this cusotmers way We tried our best and appologize if that was not acceptable for this customer In the end the customer gets a refund / replacement The cusotmer is at a loss of revenue from missed work, and this shop lost money just trying to make everyone happy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
We serviced this customers machine in March then again early April The dryer was then under manufactures warranty The unit had suffered physical damage via a bent leg that was pre-existing and caused the vinyl floor to be damaged from either dryer vibrations / movement or possibly by someone pulling it out to have the vent behind iit unclogged which is what our first tech reported was the trouble Additionally we serviced this machine over a year ago and its just now coming to the Revdex.com attention? There was also other repair shops involved after we were on site in early While we feel this is an unfortunate situation, any person who touched that dryer could be blamed for damages that resulted because of the bent dryer leg that gouged into the vinyl floor (not our fault) We cannot take responsibility for this damage based on these facts Perhaps the original dyer installers who mishandled the machine to begin with can be called and blamed for this bent leg which caused this to happen to begin with
Hello Revdex.com, This machine is covered under a third party contract We are not the ones calling the shots here The third party contract holder determines everything, we are simply the pawns The 3rd party contract provider is not sensitive to how long, or how many trips, or any customer inconveniences Only cost of repair is measureable Which they govern If this customer is not happy about how things are going (we aren't either, as we don't get paid per trip) they should contact the 3rd party contract company and complain about everything This complaint should be pointed towards them, not us We are simply playing by the rules they establishedDespite the fact we only earn $labor on this job, we would be happy to offer the customer $gift card as a measure of good willBecause this job was accidently scheduled with a non CFC certified technician who knew not to attempt this job and realized the office scheduling error There are not many CFC certified tech'sleft in the State of WV BTW as this freon recovery is specialized work) This office error added to the customer frustration We now have all the parts needed, the right technicnan lined up [redacted] and we are about to scheudle with the cusotmer to complete this job, hopefully on this next last trip Should we complete scheduleing this, or should this cusotmer call the contract company and TRY to find another shop who qualified and also an LG factory authorized service center?
We appologize that his situation has happend and clearly it is not ideal for yourself or this company. We certainly have tried to fix your machine to the best of our abilities. Since we cannot return the parts what if we just split it and we refund exactly half of what you paid for the whole job? This would be fair in our opinion
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com,We are merley the service center. We are a 3rd part service center. We cannot control refunds The customer should take up an exchange request or refund with GE (the mfg) or the dealer.We have made several repair attempts on the machine, we have
communicated our frustrations to GE. We are loosing money trying to fix the machine, as we only get paid $once it is completed.We feel the machine should be exchanged, or money refunded. However this decision is beyond our control. This customer should complain to GE or the dealer who has the power to make a difference. Thank you. *** ***
Hello Revdex.com, This is a [redacted] third party extended service contract. We were hired to repair the unit. We inspected it and provided [redacted]n estimate of repair cost. Our records indicate [redacted] decided they did not want the unit repaired due to excessive cost. When this...
happens [redacted] usually "buys out" the unit. They offer a gift card, a replacement appliance, etc. The details of how [redacted] buys out a unit is not our business. We are a third party, and completed our job for [redacted]. If this customer wants a refund or any other compensation, he should deal directly with [redacted], the provider in which he purchased his extended service agreement. As far as the customers complaints reguarding scheduling, missing work, etc. I am affraid we do the best we can to uphold the service appointments we make each and every day. We run 90 service calls everyday and weather, vehicle breakdowns, cancelled appointments, overbooking, road construction, technician call off's, etc all plays a factor in each technicians ability to keep its scheduled appointments. Recently we had lots of cancellatons due to severe snow / storms in our area. Nevertheless we appologize if we indeed missed any scheduled appointments, but in the end we did our job for [redacted]. The rest of this customers complaint and request for compensation should be pointed to [redacted].It may be worth noting that we usually do not get complaints from cusotmers about [redacted] buyout process after [redacted] agrees to do it. I suspect if this customer called [redacted] they would (or are in the process of) handling his "buyout" correctly.
Hello Revdex.com,We left a message on the customers answering machine this morning explaining we needed to make contact to discuss refund or tech to come back. This is the first we have heard from the cusotmer she was seeking a refund for the repairs.We have collected $454.74 from this...
customer on this repair. Here is the break down of cost: Parts $279 (Non returnable to where we purchased them due to being installed in the cusotmers machine) $100 Initial on site diagnoses to provide repair estimate (which we did and the customer agreed to the price) $50 labor (to install parts) and finally $25.74 in state taxes.We have sent two seperate technicians and made four trips to this customers home in attempts to repair the machine. At this point we feel there is nothing further we can do for this customer and would like to offer a partial refund.How much of a refund is this customer requesting based on the data I have provided?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Simply put we offer a 30 day warranty on all our repairs. This customers first contact with us mentioning he was having any problems was after the 30 days had passed. While we feel it in unfortunate that this TV has broken again so quickly, a warranty is a warranty. We have invested...
hundreds of dollars in parts during this repair. We cannot return these parts for credit. Additionally we have invested technicians labor wages, fuel , delivery time (60 miles round trip, and we made many trips) all spent during this repair. However, and out of good faith, we feel a refund of ½ the disputed amount of $177.55 is a reasonable solution Please advise how we should proceed. Best Regards,[redacted]Pro TV and Appliance Service INC.
We are confused because you said the vinyl floor was ripped by the broken leg, now you are saying water damages. If you would have called in and asked the owner this could have been settled a long time ago. I am only just now learning of this damage claim. So many times we see inexpensive vinyl flooring damage that gets pinned on the service guys. When in actuality the floor was not properly installed to begin with. Soft vinyl floor that gets wrinkled with the slightest movement of the heavy appliance (in your case a bent up leg gouged into the floor and caused this right?). I am not saying this is the case, I am saying anything could have caused the floor to get ripped. It's not anyone's fault, it's just how life is. We enter so many houses ( 75 a day) and fight off so many attacks on us (claims of pre existing damages), as people assume we are the manufacture, or the dealer, or some other multi billion dollar organization with deep pockets, we are not! We are simply a 3rd party contractor who is simply trying to support our families as well and provide a few jobs in the meantime. We are a small family ran business and these claims of damages are not handled lightly. Although I am not sold we did anything to damage your house, and out of good faith, we are willing to send a contractor to inspect and repair the damages. Please let me know when would be a good time to send them for the initial inspection of damages.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have contacted [redacted] in the interim. [redacted] has decided to replace the refrigerator, so I no longer require the services of this vendor. This complaint, while not resolved by [redacted], has been resolved by [redacted] and can be considered closed.
Regards,
[redacted]
[redacted],As stated in the original complaint the TV did start acting up prior to your recorded 30 days and within the 30 days that your driver had signed on the receipt. But since it was intermittent and under the 30 days on the receipt I waited until it got worse and I was still under the 30 days on the receipt. I also had to miss a lot of work waiting on your repairmen and drivers and as such lost a lot of vacation time so I too have a lot invested in getting this TV fixed. I could not leave this task to my wife because each time your driver needed assistance in loading and unloading the TV. And then being told by Bishop that the receipt I faxed him looked suspicious, insinuating that I had altered it or something, when the receipt and the date is very clearly dated 8/16. One side of me wants to follow the advice of the prosecuting attorney and sue you but I have lost enough time and energy with this and the Christian in me says be happy with 50%. So I will except your offer of 50%. [redacted]
Hello Revdex.com, This machine is covered under a third party contract. We are not the ones calling the shots here. The third party contract holder determines everything, we are simply the pawns. The 3rd party contract provider is not sensitive to how long, or how many trips, or any...
customer inconveniences. Only cost of repair is measureable. Which they govern. If this customer is not happy about how things are going (we aren't either, as we don't get paid per trip) they should contact the 3rd party contract company and complain about everything. This complaint should be pointed towards them, not us. We are simply playing by the rules they established. Despite the fact we only earn $90 labor on this job, we would be happy to offer the customer $25 gift card as a measure of good will. Because this job was accidently scheduled with a non CFC certified technician who knew not to attempt this job and realized the office scheduling error. There are not many CFC certified tech'sleft in the State of WV BTW as this freon recovery is specialized work). This office error added to the customer frustration. We now have all the parts needed, the right technicnan lined up [redacted] and we are about to scheudle with the cusotmer to complete this job, hopefully on this next last trip. Should we complete scheduleing this, or should this cusotmer call the contract company and TRY to find another shop who qualified and also an LG factory authorized service center?