We appologie for the missed appointments. Scheduling difficulty is a problem for any in home service provider. While missed appoitments may or may not have been our fault, it is also costly to this operation who gets paid for a complete, not per trip. It is in our best intrest, as the customers, to get it done as scheduled. Snow, vehicle breakdowns, not enouph time allowed per job, technician error, lack of communication from tech to office accounts for missed appointments. Despite the fact we serivced this machine at a technical loss of revenue, due to the the cancellations (for whatever reason), We would be willing to offer this customer a $25 gift card for any problems we have caused him. We do the best possible job we can given the selection of staff we have to choose from here in WV. We constantly run add's in the papers looking for qualified people to work for us. If this company were to shut down tomorrow there would be hundreds and hundreds of cusotmers statewide who would be without service to their machines and experiance even longer service delays and possibly no service period. Why? Becuase this is a rough business that very few (if any) other people are willing try and run. Complaints like this make this fact clear to myself and our organization. Low paying labor rates, and long drive times, makes profitable appliance repair very difficult. Call any leading appliance manufacture and request service on the product, and you will see the choices of service professionals to choose from is very slim. In closing I would like to mention we are again sorry things did not go this cusotmers way. We tried our best and appologize if that was not acceptable for this customer. In the end the customer gets a refund / replacement. The cusotmer is at a loss of revenue from missed work, and this shop lost money just trying to make everyone happy.
We serviced this customers machine in March 2016 then again early April 2016. The dryer was then under manufactures warranty. The unit had suffered physical damage via a bent leg that was pre-existing and caused the vinyl floor to be damaged from either normal dryer...
vibrations / movement or possibly by someone pulling it out to have the vent behind iit unclogged which is what our first tech reported was the trouble.. Additionally we serviced this machine over a year ago and its just now coming to the Revdex.com attention? There was also other repair shops involved after we were on site in early 2016. While we feel this is an unfortunate situation, any person who touched that dryer could be blamed for damages that resulted because of the bent dryer leg that gouged into the vinyl floor (not our fault). We cannot take responsibility for this damage based on these facts. Perhaps the original dyer installers who mishandled the machine to begin with can be called and blamed for this bent leg which caused this to happen to begin with.
We appologie for the missed appointments. Scheduling difficulty is a problem for any in home service provider. While missed appoitments may or may not have been our fault, it is also costly to this operation who gets paid for a complete, not per trip. It is in our best intrest, as the customers, to get it done as scheduled. Snow, vehicle breakdowns, not enouph time allowed per job, technician error, lack of communication from tech to office accounts for missed appointments. Despite the fact we serivced this machine at a technical loss of revenue, due to the the cancellations (for whatever reason), We would be willing to offer this customer a $25 gift card for any problems we have caused him. We do the best possible job we can given the selection of staff we have to choose from here in WV. We constantly run add's in the papers looking for qualified people to work for us. If this company were to shut down tomorrow there would be hundreds and hundreds of cusotmers statewide who would be without service to their machines and experiance even longer service delays and possibly no service period. Why? Becuase this is a rough business that very few (if any) other people are willing try and run. Complaints like this make this fact clear to myself and our organization. Low paying labor rates, and long drive times, makes profitable appliance repair very difficult. Call any leading appliance manufacture and request service on the product, and you will see the choices of service professionals to choose from is very slim. In closing I would like to mention we are again sorry things did not go this cusotmers way. We tried our best and appologize if that was not acceptable for this customer. In the end the customer gets a refund / replacement. The cusotmer is at a loss of revenue from missed work, and this shop lost money just trying to make everyone happy.
We serviced this customers machine in March 2016 then again early April 2016. The dryer was then under manufactures warranty. The unit had suffered physical damage via a bent leg that was pre-existing and caused the vinyl floor to be damaged from either normal dryer...
vibrations / movement or possibly by someone pulling it out to have the vent behind iit unclogged which is what our first tech reported was the trouble.. Additionally we serviced this machine over a year ago and its just now coming to the Revdex.com attention? There was also other repair shops involved after we were on site in early 2016. While we feel this is an unfortunate situation, any person who touched that dryer could be blamed for damages that resulted because of the bent dryer leg that gouged into the vinyl floor (not our fault). We cannot take responsibility for this damage based on these facts. Perhaps the original dyer installers who mishandled the machine to begin with can be called and blamed for this bent leg which caused this to happen to begin with.