ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response tothe above-referenced complaint, we are unable to issue a monetary refund due toa chargeback on this orderWe apologize for any inconvenience this experience has caused the customer.The customer signed up for the ProbioSlim free trial program on 04/25/Attached is a screenshot of the terms whensigning up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date The customer was then billed for monthly bottle on 05/13/in the amount of $($plus $shipping andhandling) On 06/09/2015, a chargeback was filed with the customer’s financial institution and the account was canceledThis iscurrently going through the chargeback process with the customer’s financial institution and we are no longer able to issue a monetary refundWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and theRevdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiriesRegards,ProbioSlim, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI also appreciate the quick response from the company Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

RE: ID [redacted] To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 05/07/The customer was then billed for their first monthly product on 05/25/in the amount of $($plus $shipping and handling plus $tax) On 05/25/2017, the customer contacted the Peak Life customer service center to cancel their account and obtained return instructions On 06/13/2017, we issued a refund in the amount of $81.02, as a good faith gestureWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Peak Life, LLC

RE: ID [redacted] To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their free trial on 01/30/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship dateThe customer was billed for their first monthly supply on 02/17/2016, in the amount of $($plus $shipping and handling) On 02/20/2016, the customer contacted ProbioSlim Customer Service Center to cancel the account and obtained return instructionsTo date, the trial has been received by our Returns Department but not the monthly supply On 04/18/2016, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we processed a refund for the entire disputed amount of $on 07/08/We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, ProbioSlim LLC

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyInresponse to the above-referenced complaint, we have issued a refund in theamount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their free trial on 07/08/ The customer was billed for their firstmonthly supply on 07/26/2015, in the amount of $($plus $4.99shipping and handling) On 07/30/2015, the account was canceled On08/11/2015, we issued the refund for the disputed amount of $ We apologize for any inconvenience this process has causedthe customerWe trust that our actions satisfy both the customer and theRevdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards,ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyInresponse to the above-referenced complaint, we have issued a refund in theamount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their free trial on 08/03/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was then billed for their monthly supply on 08/21/2015, in the amount of $($plus $shipping and handling)This customer contacted ProbioSlim customer service center on 08/22/2015, to cancel the account and accepted a 60% refund of $ To date, no returns have been received by our Returns Department On 08/24/2015, we issued an additional refund of $32.99, bringing the total amount of refund to $74.98, as a good faith gesture to our customer We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards,ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyInresponse to the above-referenced complaint, we have issued a refund in theamount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their free trial on 05/11/Attached is ascreenshot of the terms when signing up for the free trial Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date The customer was billed for their firstmonthly supply on 05/29/2015, in the amount of $($plus $4.99shipping and handling) On 05/29/2015, the customer contacted ProbioSlim Customer Service Center and canceled the accountTo date, no returns have been received by our ReturnsDepartment On 05/29/15, we issued the refund for the disputed amount of $74.98, as a good faith gesture toour customerWe apologize for any inconvenience this process has causedthe customerWe trust that our actions satisfy both the customer and theRevdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards,ProbioSlim, LLC

ProbioSlim takes allegations of fraud and non-compliance very seriouslyInresponse to the above-referenced complaint, we have issued a refund in theamount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their free trial on 04/21/The customer wasbilled for their first monthly supply on 05/09/2015, in the amount of $74.98($plus $shipping and handling) On 05/22/2015, the customer contactedProbioSlim Customer Service Center to cancel the account and obtain returninstructionsAt that time, a “Return Instructions” email was sent to the customer and included the RMA number of: [redacted] To date, no returns have been received by our ReturnsDepartmentOn 05/28/2015, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customerWe apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquires

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyInresponse to the above-referenced complaint, we have issued a refund in theamount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their free trial on 05/07/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was billed for their first monthly supply on 05/25/2015, in the amount of $($plus $shipping and handling) On 06/02/2015, the customer contacted ProbioSlim Customer Service Center and canceled the accountTo date, no returns have been received by our Returns Department On 06/10/2015, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customerWe apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and theRevdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards,ProbioSlim, LLC

Complaint: [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we attempted to process an additional refund on this order but it was declinedWe are unable to issue a monetary refund in the amount of $due to a chargeback on this orderWe apologize for any inconvenience this experience has caused the customer.The customer signed up for the ProbioSlim free trial program on 05/19/The customer was then billed for monthly bottle on 06/06/in the amount of $($plus $shipping and handling) On 06/10/2015, the customer contacted ProbioSlim Customer Service center and canceled the orderOn 07/22/2015, the customer contacted their financial institution and filed a chargebackOn 11/20/2015, the order was automatically cancelledWe are unable to issue a monetary refund due to the chargebackWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, ProbioSlim, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My bank gives the reference on the statement as Probioslimm LLc with the toll free number that is thiers.We have used this number to responed originallyIf they do not have a record of this transaction,how can they STEAL my money from my bank account? Regards, [redacted]

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we originally processed a refund for the disputed amount of $69.99, as mentioned in the complaint On 06/08/2016, we processed an additional refund in the amount of $4.99, bringing the total amount refunded to $ Refunds usually take between 1-days to process through the customer’s bank or credit card issuer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, ProbioSlim LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuer.The customer signed up for the ProbioSlim free trial program on 04/02/ Attached is a screenshot of the terms and conditions when placing an order for a free trial Also, the terms and conditions and next shipdate are listed on the invoice of the initial shipmentThe customer was then billed for their first monthly supply on 04/20/2015, in the amount $($plus $shipping and handling)The customer contacted theProbioSlim customer service center on 04/24/to cancel the account On 06/05/2015, a refund was processed in the amount of $On 06/10/2015, ProbioSlim issued an additional refund in the amount of $for total refund of $74.98.We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards,ProbioSlim, LLC

RE: ID [redacted] Same Complaint As: [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response tothe customers rebuttal, and again apologize that the customer’s experience wasnot a positive one, we processed a refund for the disputed amount of $ This customer was billed a total of $for the monthly suppliesWe are unable to refund more than what was billedWe apologize for any inconvenience this experience has caused the customer.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiriesRegards, ProbioSlim, LLC

when I called to cancel the account I asked for information to return the product they claimed was enroute to me, I had not received it their customer service representative said they do not accept returns I indicated then I would refuse the product as I did not order it - I never received an email claiming it was being shipped They are deceptive and left me no recourse but to refuse the product They have still not resolved that with my bank Regards, [redacted]

RE: ID [redacted] To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyInresponse to the above-referenced complaint, we have issued a refund in theamount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their free trial on 07/06/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was then billed for theirmonthly supply on 07/27/2015, in the amount of $($plus $shipping and handling)This customer contacted ProbioSlim customer service center on 07/27/to cancel the account and accepted a 60% refund of $to keep the shipment To date, no returns have been received by ourReturns Department On 07/27/2015, we issued an additional refund of $32.99, bringing the total amount of refund to $74.98, as a good faith gesture to our customer We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer andthe Revdex.com and consider the issue closed Please do not hesitate to contact us with any future inquiresRegards,ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their free trial on 08/30/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was billed for their first monthly supply on 09/17/2016, in the amount of $($plus $shipping and handling plus $tax) On 09/19/2016, the customer contacted ProbioSlim Customer Service Department, canceled the order and a refund of $was processed We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, ProbioSlim, LLC