PROCORPSA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have sent a police reports, credit reports, as well as a statement from an official police offersI fax these documents yesterday to Fifth Third Banks as well as [redacted] ConsumerIf the inquiry is not removed I will file a claim with the FTC Regards, [redacted]

We are in receipt of your letter dated October 5, 2015, regarding the informal complaint filed by [redacted] We have had the opportunity to investigate this Complaint and offer the following information.On September 17, 2015, Mr [redacted] advised Armstrong to disconnect his service as of October 2, Alsoon October 2, 2015, we received the recurring monthly automatic electronic paymentIt so happened that thepayment was received before the disconnect happenedThe bill cycle at the time was to run from September 17,to October 16, Mr [redacted] is only required to pay for usage up until October 2, Currently,Mr [redacted] is set to receive an automatic refund to his bill which happens four to six weeks from the dateservice was disconnected.Armstrong encourages Mr [redacted] to contact our Customer Service Center if he has any additional questions.Thank you for your attention to this matterPlease feel free to contact me should you have any questions orrequire further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

[redacted] Date: July 17, Account: [redacted] Regarding Your Credit Card Dear [redacted] ***: Thank you for contacting the Revdex.com concerning your credit cardWe appreciate the time you have taken to express your concerns regarding this matterWe initially received a copy of this complaint on July 1, We received a similar complaint from you on July 9, Additionally, we received another complaint on July 16, However, we stand by the response conveyed to you in the previous letters sent on July 8, and July 14, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changedAs we stated in our two prior responses, we have provided to you a copy of the offer that was sent to you, what was needed to qualify for bonus points that were included within the specific offer that you receivedEach offer has a unique ID number that you supplied within your applicationThis allows us to identify what offer you qualified for, and what requirements were needed to earn the bonus reward pointsI am sorry if prior information provided to you was incorrect, but your purchase did not qualify you to receive the 50,pointsWe strive to provide professional and accurate information to our customers, and apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Beth HOffice of the President Enclosure (2): Previous Response Letter

[redacted] [redacted] *** [redacted] *** Date: March 29, 2018 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted] : We received a copy of the complaint you filed with the RevDex.com concerning your mortgage loan.... We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We completed a review of your account ending in ***. Our records indicate that on December 12, 2017, a property tax payment in the amount of $1,016.22 was disbursed from your escrow account and paid to [redacted] County. Please find enclosed the [redacted] County property tax bill, which states that your property tax payment due by January 31, 2018, has been satisfied and that no additional payments are required to satisfy that due date. If you have received an additional tax bill, it may be a supplemental tax bill. Please note that supplemental tax bills are generally mailed only to the property owner(s) and issuing a payment is the responsibility of the homeowner. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: RevDex.com Enclosure: Tax Bill

[redacted] *** [redacted] * [redacted] *** Date: November 2, 2016 Account: [redacted] Regarding ATM Deposit Dispute Dear [redacted] ***: We received a copy of the complaint you submitted to the RevDex.com regarding your ATM (Automated... Teller Machine) deposit dispute. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced. It was certainly not our intention to cause you any hardship. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. After completing our research, we posted a credit of $130.00 to your checking account ending in [redacted] for the missing ATM deposit on October 31, 2016. This credit is final and will not be reversed. I truly hope this meets your satisfaction and resolves your needs. Thank you for your patience while we conducted our research. It is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth Draper Office of the President Pc: RevDex.com

[redacted] ***Date: June 23, Account: [redacted] Regarding Your Checking AccountDear [redacted] :We received a copy of the complaint you submitted to the Revdex.com, regarding the promotional credit for your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter.Your comments expressing less than quality service are very concerningOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youWe strive to provide professional and accurate service to our customers and we regret if that has not been your experience.On January 21, 2015, you opened Essential Checking account at the [redacted] Financial CenterThe promotional offer effective at that time indicated that a cash bonus of $would be credited to a new checking account if the following activity occurred within ninety (90) days of the open date:A minimum opening deposit of $50.00Three (3) online payments, using Fifth Third’s Online Bill Pay systemDirect depositWe confirmed you made two (2) online bill payments and several direct deposits posted to your checking account within ninety (90) days of the open dateUnfortunately, your third online bill payment was completed on May 12, 2015, which was twenty-one (21) days after the cut-off date of April 21, As a result, the account was not eligible to receive the cash bonus since the online bill payments were note completed within the required timeframe.However after further review, we have chosen to provide you with the $cash bonusOn June 17, 2015, the promotional credit for $was posted and applied to your checking account[redacted] , please be assured that it was not our intention to cause you any hardship or frustrationYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at [redacted] Monday through Friday, a.mto p.m., ET.Sincerely, [redacted] Consumer Resolution Specialist Office of the PresidentPc: Revdex.com

[redacted] [redacted] *** [redacted] *** Date: December 15, Account: [redacted] Regarding Your Checking Account Dear [redacted] : We received your complaint filed with the Revdex.com regarding your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterThank you for taking the time to speak with me via telephone regarding your concerns with the customer service you have received, as well as the difficulty you have experienced with obtaining a debit card for your new checking accountDuring our conversation, I communicated to you that I was able to review several of the recorded telephone calls that took place, and I understood your frustrationAs a customer service gesture, I have enclosed a gift card for the difficulties you have experienced while trying to resolve this matterPlease be assured that we take concerns like yours very seriously, and we have addressed and forwarded your concerns to the appropriate personnelOn behalf of the Bank, please accept my sincere apology for the difficulty you experiencedDuring one (1) of our telephone conversations, you confirmed that you received the replacement debit card I sent to youIf you recall, prior to sending you that replacement debit card, I mentioned that I saw there were several different customer profiles for you in one (1) of our systems, which was the cause for the misspelling of your first name on the debit card you receivedIn order to send you the new debit card, I had to ensure these profiles were all merged into one (1) centralized profile with the correct name spelling to ensure the card was created appropriatelyThese multiple profiles all had different contact information listed for youOne (1) of the four (4) profiles that existed had the old address, and when the debit cards were ordered, that old address was usedSince the profiles have been merged, this will not happen again in the futureAs you indicated that your Aunt resides at that address, and she was able to advise you that mail had arrived for you, no account information was exposedThank you again for bringing this matter to our attention and allowing us to opportunity to assist you [redacted] , we appreciate your patience while waiting for our responseIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Brandy W.Office of the President Pc: Revdex.com Enclosure: Gift Card

[redacted] *** [redacted] *** [redacted] *** Date: March 13, Account: [redacted] Regarding Your Installment Loan Dear [redacted] ***: We received a copy of the complaint you filed with the Revdex.com regarding your installment loanWe appreciate the time you have taken to document your thoughts and concernsPlease find enclosed a copy of the Release of Lien letter mailed to you on March 7, On behalf of the Bank, please accept my sincere apologies for any inconvenience the delay in receiving this information may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionThank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosure: Release of Lien Letter

[redacted] [redacted] *** [redacted] *** Date: October 13, Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted] : We received your rebuttal to our initial response to your complaint filed with the Revdex.com, concerning your installment loan paymentsWe appreciate the time you have taken to express your concerns regarding this matterYour original complaint was filed on September 24, We received your follow up correspondence to our response on October 6, However, we stand by the response conveyed to you in the previous letter sent on October 2, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changedAs mentioned in our original response, on September 24, 2015, the Bank received a check from ***, your insurance company, in the amount of $25,On the date this payment was received, the balance owed on your vehicle loan was $27,Therefore, the payment from the insurance company was not sufficient to pay off your loan in fullA principal balance of $2,remained owed on the loan after the payment from your insurance companySince your loan balance was not paid in full the loan remains open with a balance owedThe total loss of your vehicle did not exempt you from making the required monthly payments since we did not receive sufficient funds from your insurance company to pay off the loanOn October 2, 2015, the Bank did receive your $payment toward your installment loanYour next scheduled payment was due on October 3, According to the [redacted] policy agreement, your policy covers the difference between the financed balance on your loan contract and the vehicle’s actual cash value should it be deemed a total lossHowever, this [redacted] policy does not include coverage for unearned finance charges, any past due payments, or penalty fees, including late charges, ifremained unpaid on the loanAs of October 9, 2015, the Bank has not received a payment from your [redacted] insurance claimPlease not you may have a final payment due after your [redacted] insurance is received by the BankIf you have questions regarding your total loss claim, please contact the Plan Administrator [redacted] can be contacted at ###-###-####I have enclosed a copy of your signed Total Loss Protection Addendum for your convenience and recordsI hope this correspondence cleared up any outstanding questions you had related to this issueIf I could be of further assistance to you please contact me directly at [redacted] , or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Patrick SOffice of the President Enclosures (2): Previous Response Letter, Total Loss Addendum

[redacted] [redacted] * [redacted] *** Date: December 30, Regarding Your Recent ATM Deposit Dear [redacted] : We received a copy of the complaint you submitted to the Revdex.com regarding your recent ATM (Automated Teller Machine) deposit at a Fifth Third Bank banking centerWe appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experiencedOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease find the enclosed check in the amount of $as reimbursement for the amount of the deposit not returned by the ATMHowever, we are unable to provide you with any additional compensationThank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth DOffice of the President Pc: Revdex.com Enclosure (1): Check

[redacted] ***Date: August 30, 2017Regarding Your HELOC ApplicationDear [redacted] ***:We received a copy of the complaint you submitted to the Revdex.com regarding your recent application for aFifth Third Bank home equity line of credit (HELOC)We appreciate the time you have taken to document your thoughtsand concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience thismatter may have caused you.As I stated in the voice mail message I left for you on August 24, 2017, we have unfortunately been unable to locate anyapplications for you within our systemsWe understand that you withdrew your complaint since you did not have theapplication documentationHowever, if you are able to provide us with additional information that would help us to locateyour application, we would be happy to research this matter furtherYou may send any additional information to thefollowing address:Fifth Third BankOffice of the PresidentAttn Elizabeth DKingsley DriveMD 1MOCOPCincinnati OH 45263You may also fax the information to my attention at ###-###-####.Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact medirectly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,Elizabeth D.Office of the PresidentPc: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I have filed a complaint with the RevDex.com regarding two transactions on my prepaid Fifth Third account I've called and left a voicemail for Allison S. of Fifth Third Banks corporate office. She called and left me a voicemail the other day advising me she was investigating more into... this matter. I have not heard back from her since my voicemail on yesterday June 23rd 2017 there are two erroneous charges on my prepaid card I disputed the first one in the amount of $42 and some odd sense at a restaurant on the southside of [redacted] subsequently I noticed that there was also a $35 charge for a nail salon also on the southside of [redacted] I have asked 5th third to look at my transaction history I do not live neither do business on the southside of [redacted] . The restaurant charge that is erroneous is for a Mexican restaurant I do not eat Mexican food they will not see any charges from a Mexican restaurant including [redacted] on my transaction history the subsequent $35 charge was for a nail salon on the southside of [redacted] . Although I do get my nails done I have a designated shop of which I go to which is closer to my home versus traveling to the south side of [redacted] . I feel as if Fifth Third is treating me like I am the criminal instead of seeing I've never had any previous disputes with them. I've been a content customer until now. Even 5th 3rd shut down my regular debit card just a week to two weeks prior to this happening due to an erroneous [redacted] charge that was on my checking account debit card they immediately reversed it but in the meantime still inconvenience me by shutting that debit card down and not advising me what was going on so when I went to try to make transactions my card kept coming up declined but now I feel like I'm being treated as if I'm the criminal. on the prepaid card when I'm disputing these charges because they're totaling over $70. When I contacted the fraud department in open the case initially to file the dispute on the initial charge of $42 and some change from the restaurant on the Southside they advised me I would get a provisional refund of the money within 7 to 10 days now it has been over 2 weeks and I feel like they're holding up my refund and punishing me because I've contacted the RevDex.com. If there's anything that you can do to try to expedite an assist me in this matter I'm more than appreciative.Sincerely, [redacted]

[redacted] *** [redacted] [redacted] *** Date: June 6, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted] ***: We received a copy of the additional complaint you filed with the RevDex.com concerning your installment loan. We appreciate the opportunity to respond to this matter. We stand by the information provided to you in the responses dated May 16, 2016, and May 24, 2016. As we mentioned in our previous response, dated May 24, 2016, the final payoff to the account was backdated to April 12, 2016, which was the same date that the payment in the amount of $19,466.60 was applied to the account. Our records indicate that during previous conversations with the Bank, it was requested and agreed to that the payment be backdated to April 12, 2016. We are not willing to further backdate the payment. You also mentioned a concern that you had not received check number 26438815 in the amount of $0.74 that was sent via mail on May 12, 2016. Because of this, we placed a stop payment on the check on June 2, 2016, and the replacement check is enclosed. After an additional review of your letter, it does not appear the Bank can assist you further. Further correspondence from you about this matter will be reviewed but not necessarily acknowledged unless new information is provided which can be acted upon. After multiple communications with you on this topic, we consider this issue closed. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q.Office of the President Pc: RevDex.com Enclosure: Check

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This matter is not closed ,I need my compensation I sent in my documentation which shows I am entitled to my $, I am still waiting for it Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI was told that I can only dispute transactions made in the past days by Felicia Long, however I was never given a notice of any kind that money was being deducted from my account until it reached a negative balance I never elected to close my checking account and never received notice that it had been closed, therefore the business never should have deducted money from my savings account.Also - while Felicia did credit me $20, an additional $draft was taken from my account while she was looking in to it.I told Felicia that I would obviously like to have my $that I started the account with returned to me, but at a MINIMUM, I would like the $that I used to open the account back Therefore, Fifth Third may send me a check in the amount of $and we can consider this resolved.I also feel that Fifth Third was negligent in their handling of my account without giving me proper notices that they were deducting money No statements were ever sent to me in the mail, nor by email Fifth Third should do the honorable thing and send me a check in the amount of $for the remaining balance of my former account in full Regards, [redacted] ***

[redacted] [redacted] ** [redacted] *** Date: June 7, Account: [redacted] Regarding Your Debit Card Dear [redacted] : We received a copy of the letter you sent to the Revdex.com regarding the issues you recently experienced with your debit card ending in ***We appreciate the time you have taken to document your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for the level of service you when you previously contacted the Bank regarding this matterPlease be assured Fifth Third Bank takes these matters seriously, and we strive to provide an exceptional experience to our customersAfter receiving your letter, I forwarded your concerns to the relevant parties at the Bank who thoroughly researched this matterI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionHowever, I cannot inform you of any specific internal actions that may be takenOn May 29, 2016, a debit card transaction from [redacted] in the amount of $was initiatedAdditionally on May 29, 2016, a debit card transaction from [redacted] in the amount of $was initiatedOn May 29, 2016, you contacted the Bank and verified that the two (2) debit card transactions from [redacted] were indeed fraudulent chargesWhen the Bank verifies with a customer that suspected fraudulent charges are indeed fraudulent, the Bank’s policy is to place a permanent block on the card Our policy also allows for a temporary block to be placed on the account to allow for an additional transaction, if the customer requests that this be doneWhen you requested that a temporary block be placed on the card to allow for an additional transaction before the permanent block was placed on the account, the customer service agent mistakenly placed a permanent block on the cardOnce a permanent block is placed on a debit card, it cannot be removedWe certainly regret the difficulties you experienced, but we are unable to issue funds to you in the amount of $300.00, as you requestedWe apologize for any frustration this may cause youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Adam POffice of the President

[redacted] *** [redacted] *** [redacted] *** Date: [redacted] 11, Account: [redacted] Regarding Your Mortgage Loan Dear [redacted] ***: We received a copy of the additional complaints you filed with the Revdex.com, the [redacted] State Department of Financial Services and the letter sent to the Bank concerning your mortgage loanWe appreciate the opportunity to respond to this matterOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youIn reviewing the concerns that you listed, we have already provided detailed explanations for each of these matters in the responses provided to you on February 11, 2016, and March 15, I have enclosed copies of the prior correspondence for your conveniencePlease note, we will not provide the recorded calls as you have requestedThese calls are intended for the Bank’s useFor further clarification regarding your concerns that the escrow account was not reviewed in July and a payment was made to [redacted] in August 2015, our records indicate that we spoke to the [redacted] agent on July 20, At this time, we were given the information for the policy amount due and due dateAs we previously explained, our records do not indicate any request to review the escrow in July We are unable to accept a future-dated request to remove the escrowIn the future, if you wish to submit a request to remove the escrow from the account, please submit a written request to the following address: Fifth Third Bank Attention: Escrow Department Kingsley Drive MD 1MOC2M Cincinnati OH Upon receipt of the request, your account will be reviewed to determine if it is eligible and you will be notified in writingFor your convenience, it should also be mentioned that there are several options available to make your payment in the future, including the following: [redacted] A payment can be made by phone when calling our toll-free number ###-###-####You will choose the # key, then enter the loan number and the last four (4) digits of either borrower’s social security numberOption four (4) will allow you to make a paymentFees for this service vary by state [redacted] Online Banking via 53.com will allow you to make a payment from an external account, and there is no fee for using this serviceTo setup access please follow these steps: Navigate to 53.com, click Log In and click Register next to First Time UserBecause you do not have a Fifth Third Checking, Savings, Debit Card, Access 360, Credit Card, or Home Equity Line of Credit select No to continue the enrollment process, and select I Have A Fifth Third Auto Loan, Installment Loan, and/or Mortgage LoanEnter the account number and social security numberSelect Yes I Have My Loan Documents With Me and click ContinueUse your loan documents to answer the verification questions presentedClick ContinueNext you will be prompted to create a Unique User ID and Password following the required guidelinesClick NextYou are now enrolled for Online BankingUse your new User ID and Password to log in to your account [redacted] Auto BillPayer is a free service that automatically deducts payments from a checking account each month on the due date or any date within the grace periodTo sign up for Auto BillPayer, please contact them directly at ###-###-####, Monday through Friday, a.mto p.m., ETAfter reviewing your letter and supporting documentation, it does not appear the Bank can assist you furtherFurther correspondence from you about this matter will be reviewed, but not necessarily acknowledged unless new information is provided which can be acted uponAfter multiple communications with you on this topic, we consider this issue closedThank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, April Q.Office of the President Pc: Revdex.com, [redacted] State Department of Financial Services Enclosures: Previous Response Letters