PROCORPSA

[redacted] Date: October 27, 2015 Account: [redacted] Regarding Your Equity FlexLine Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, concerning your Fifth Third Bank...

Equity FlexLine. We appreciate the time you have taken to request this information. Please be assured that I have contacted the relevant parties to express your dissatisfaction with the service you received from our Loss Mitigation Department and the outstanding balance owed on your Equity FlexLine ending in [redacted]. We strive to provide professional and accurate service to our customers, and we regret that the service you received did not meet the same high standard. We are very sorry if our attempts to explain the deferred interest during your telephone calls with our Loss Mitigation Department did not provide the level of detail you desired, or failed to fully address all of your questions and concerns. Your feedback is important to us, so that we can better understand how we can improve our service to you. Additionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfaction. Our records show that the outstanding balance owed on your Equity FlexLine totaling $245.75, is for interest deferred when you agreed to the modification agreement in July 2013. Therefore, this was not a fee assessed for completing the modification. For your review, I have enclosed a copy of the modification agreement. Although we sympathize with the difficulties you encountered, the outstanding balance owed on your Equity FlexLine will not be waived. We understand your frustration when this situation occurred; please accept our sincere apologies for any inconvenience this matter might have caused you. We appreciate the time you have taken to bring this matter to our attention. If I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J. Office of the President Pc: Revdex.com

[redacted] Date: February 15, 2018 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the additional complaint you filed with the Revdex.com regarding your mortgage loan. We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your mortgage loan. It was certainly not our intention to cause you any hardship. We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. We have completed a review of your account ending in [redacted]. As explained in the enclosed previous response dated January 30, 2018, due to the forbearance period offered by the Bank, you were not required to make payments between October 1, 2017, and December 31, 2017, however, a forbearance period does not defer the skipped payments and place them at the end of your loan. This letter also details the remedies the Bank offered following the forbearance period, including the option to modify your loan to avoid the need for a lump sum payment. Please note that while minimal paperwork is required to complete the loan modification, we were unable to move forward with a modification without the Verification of Employment form. I confirmed that this form was provided to you via both mail and email. The letter also explained that completing a loan modification would not negatively impact your credit bureau report. Our records indicate that you have selected option one (1) listed in the letter dated January 30, 2018. On February 5, 2018, we received payments totaling $2,983.32. This amount satisfied the November 1, 2017, December 1, 2017, January 1, 2018, and February 1, 2018, due dates. As of February 13, 2018, a payment in the amount of $825.53 is due on March 1, 2018. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosure: Previous Response

[redacted] Date: March 9, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint recently filed with the Revdex.com. We appreciate the time you have taken...

to document your thoughts and concerns regarding this matter. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. It was certainly not our intention to cause you any hardship. Fifth Third Bank takes your feedback seriously, and I want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal regulations. The Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank from loss or possible fraud. On the day of your deposit, a combined $100.00 from all deposited checks is available immediately; the remaining funds will be made available on the next business day. Cash deposited into an account is immediately available. For deposits made on Saturday, Sunday, or a Federal Holiday, the day of your deposit is the next business day. A business day is defined as Monday through Friday, excluding Federal Holidays. Deposits received after certain cut-off times may be credited as of the next business day. In some instances, we reserve the right to place a hold of a longer period of time on a deposit. The full amount of the deposit will not become available until the hold has ended. Availability of the funds will generally be no later than the 7th (seventh) business day after the day of your deposit. For your convenience, I have enclosed a copy of our Rules and Regulations, which you received upon opening your account. Please refer to pages eighteen (18) and nineteen (19), which provide additional information regarding funds availability policy. On February 22, 2016, you deposited a check not drawn on a Fifth Third account in the amount of $4,063.92. A hold was placed on this deposit due to the repeated overdrafts that had occurred on your checking account. In the six (6) months prior to this deposit, your account had become overdrawn on four (4) occasions. Because your deposit was not made in person, we were unable to notify you at the time of the deposit that there would be an extended hold on the funds. The hold was in fact placed systematically based on the information received at the time of deposit. For this reason, we mailed a notice to you at the address listed above on February 23, 2016, that notified you of the hold that we placed. The notice explained that the $4,063.92 would be on hold and would become available to you on March 2, 2016. I have enclosed a copy of the hold notice for your convenience. I would like to assure you that the hold placed on your deposit was not intended to cause you any hardship. Your checking account did not become overdrawn during the timeframe that the hold was in effect and no overdraft fees were assessed to your account. Fifth Third Bank is a financial services company committed to serving the banking needs of our community. Our research indicates that our customers appreciate the flexibility and convenience of our Early Access product in situations where they need funds quickly and they do not have access to less expensive forms of credit. We work hard to provide our customers with easily accessible information about this product and its alternatives so that they can make informed decisions. Early Access allows eligible and enrolled customers to borrow funds in advance from their next direct deposit on their checking account with a transaction fee of $1.00 for every $10.00 advanced to your checking account. Early Access is designed to help our customers meet their short-term borrowing needs. It is not intended to provide a solution for longer-term financial needs. We offer other forms of credit with competitive and lower interest rates that are more suitable for longer-term financial needs including our credit card or installment loan products. When you use Early Access, the account must have direct deposits greater than $100.00 made into it to use the program. The Bank will debit the amount owed out of your next direct deposit greater than $100.00 to repay the advance. If you cancel direct deposit or it is less than $100.00, you have thirty-five (35) days from the date of the advance to make the payment. If payment is not made by the end of the 35th day, the Bank will debit the outstanding advance balance owed. I have enclosed a copy of the Early Access Terms and Conditions for your record. On February 29, 2016, you advanced $500.00 from Early Access to your checking account due to concern about your account becoming overdrawn. It is important to ensure your accounts have enough funds to cover the transactions you have authorized. However, we sympathize with the difficulties you encountered. Therefore, in the interest of customer service, we have reversed the $15.00 fee you were charged for that Early Access advance. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. [redacted], thank you for your feedback and patience while waiting for a response. We strive to provide professional and accurate information to our customers and we regret the difficulties you encountered. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer C. Office of the President Enclosures (3): Rules and Regulations Deposit Hold Notice Early Access Terms and Conditions

[redacted] Date: May 4, 2017 Regarding Phone Calls You Received Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding phone calls you received from Fifth Third...

Bank. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. Please be assured that we have removed your phone number ###-###-#### from our systems and you will no longer receive phone calls from us. I am very sorry for the dissatisfaction you have experienced. I confirmed that on December 22, 2016, someone advised that your phone number was being called in error. A request was submitted to remove your phone number from our systems at that time. However, the phone number was not removed in error. Please be assured that this information has been forwarded to the relevant Bank personnel. I confirmed that the issue that caused this error has now been resolved. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com