PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Sorry but you are incorrect.
Regards,
[redacted]

[redacted] Date: April 25, 2017 Account: [redacted] Regarding the Platinum MasterCard Account Dear [redacted]: Thank you for your additional correspondence regarding the Platinum MasterCard account ending in [redacted]. We appreciate the time you have taken to express your continued thoughts and concerns. We previously advised in our correspondence dated April 19, 2017, that we opened an investigation in our Dispute Resolution Department to research your claim that this account was opened as a result of identity theft. Your dispute claim was approved. Enclosed is a copy of the approval letter the Dispute Resolution Department sent to you on April 19, 2017. You are not responsible for the balance on the account, and we have submitted an update to the credit reporting agencies to remove the account from your credit reports. Please allow approximately thirty (30) days for the credit reporting agencies to update their information. If you would like to contact a consumer reporting agency directly, the contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### We advised in our previous correspondence that the credit card account in question was opened on November 7, 2016. Please be advised this information was provided to you in error. The credit card account was opened on November 7, 2006. I am sorry for the incorrect information provided. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Dispute Letter

[redacted] [redacted] [redacted] Date: February 22, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: Thank you for contacting the Bank concerning the information reporting on your credit report for...

your Fifth Third Bank installment loan account. We appreciate the time you have taken to express your concerns regarding this matter, and we sympathize with the difficulties you have experienced. Our records show that a payment of $475.51 received on October 26, 2015, satisfied the payment due on October 18, 2015. No payment was received in November 2015. We were notified that the vehicle was a total loss on December 1, 2015. At this time the account was past due for the November 18th payment. Our records confirm that a payment of $20.24 was received on December 17, 2015, and a payment of $0.69 was received on December 24, 2015. Since the minimum payment amount listed on www.53.com did not include the past due portion of the payment due for your installment loan account, we have submitted an update to all of the credit bureaus to remove the delinquencies reported for December 2015. Please allow approximately thirty (30) days for the credit bureau agencies to update their reporting. If you would like to contact the credit reporting agencies directly, their contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### It was not our intention to cause you any hardship, and we apologize for any inconvenience this matter might have caused you. We believe your issue was resolved accordingly, and I hope that this letter will meet your satisfaction. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J. Office of the President

Revdex.com:
I cannot accept anything until I see the next phase of this crooked companies effort to scam a consumer. In the previous response I pointed out that this charge off was over two years old and would not be harm me or my family if correctly reported after the same individual pointed out that all of the information was correct in this charge off. I am assuming that this company is only offering to remove the charge off so that they can re bill for the amount and potentially hurt my family once again because the fraudulent reporting was a failed attempt. All of these things this company keeps doing have happened because I was 32 days late on a payment during a military deployment. They have reported me as being over 120 days late multiple times(them and I have the payment histories that disprove this), had a repossession company call me, wrecked my credit in 2014, caused us to be disqualified for my wife's dream home in November because of their false reporting a second time, deleted our payment histories at the credit bureaus so they could report this charge off as current after this vehicle was paid in full on time. Whats next?  On a more positive note, once again they admitted that there is/was a grace period. Which they admittedly denied back when I pointed out that a grace period by standard and commonly accepted definition means a period without penalty. Any alterations to a commonly accepted meaning have to be expressly termed in the contract that reference any variations in a definition at the time ([redacted] {The courts do not rely on implied or unusual meaning in contracts if not expressly stated}). The definition this company is giving for a grace period is not the commonly accepted definition of grace period, which upon calling in at the time customer service representatives would tell me I was in. Its funny because under the same implied philosophy couldn't I state that the due date is merely a suggestion or that this company owes a balloon rebate at the end of the contract? Things only count if they are expressly written in the contract. Which means that they admitted to unfairly canceling this contract by attempting to use implied reasoning and suggestion to cancel. Once again, there original expressed reason for canceling this modification was because I was over 30 days late which was nowhere in the contract. I never once questioned the due date which they keep trying to point out.  This company has hurt my family many times over by doing whatever they want and abusing the consumer. I can only assume that this company is going to attempt a different approach to attempt to hurt us again since fraudulently reporting to our credit isn't going to work. We were still disqualified from my wife's dream home because of their fraudulent reporting so there are tangible damages from this companies abuse of power and fraudulent actions. If this matter isn't successfully resolved we will be seeking further legal action.  How does a company in today's society get away with fraudulently reporting an individual as not paying a bill for like 5 months? Recalculating my payments to look like I hadn't made a payment for months when they canceled my contract modification ( I have my bill pay history that can prove otherwise). Or deleting good payment history to validate reporting a charge off that was pencil whipped over two years ago while still charging the customer the same monthly payment amount as if the principal was the same(they had to know they were doing something wrong if they had to delete good history to report what they wanted)? Like the office of the president said before I pointed out that it was beyond two years and I was going to seek legal action because of their unlawful behavior, "There were no errors and all information was reported accurately" or making up personal definitions of words that aren't expressly written anywhere including their own company policy to justify actions that hurt the consumer (they have no written definition of grace period as they state it at the company level and could not produce it at the time. This was their adhoc method to justify canceling a contract which wasn't the original reason it was canceled). Food for thought: All of these things happened initially because I was 32 days late on a payment. It took them 4 days to process my payment.Until I see what this company actually does I will believe nothing they say and am preparing for legal action. Please file this for public record. [redacted]###-###-####  I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Please be advised that the Bank will not be submitting an additional response to [redacted] complaint. We stand by the information we last provided.  The funds were never deducted from her account to be returned back in. Thank you, Shawna H.Customer Care Team Specialist IIFifth Third Bank | Office of the President5050 Kingsley Dr.MD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### | Fax: ###-###-####Email: [redacted]

[redacted] Attn: [redacted] Date: May 4, 2017 Account: [redacted] Regarding Your Business Basics Checking Account Dear [redacted]: We received copies of the complaints you filed with the Better...

Business Bureau, the Ohio Division of Financial Institutions, and the [redacted] concerning your Business Basics Checking account. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We understand your concerns regarding the availability of your deposit. We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal regulations. The Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank, from loss or possible fraud. Per Federal Guidelines and the Bank’s Funds Availability Policy for Business Accounts, when a check is deposited into a business account at an Automated Teller Machine (ATM) prior to the cut-off time of 7 p.m., ET, the first $200.00 from the deposit will be available the next business day. The remaining funds will be available on the second (2nd) business day after the day of the deposit. In some instances, we reserve the right to place a hold of a longer period of time on a deposit. The full amount of the deposit will not become available until the hold has ended. Availability of the funds will generally be no later than the eighth (8th) business day after the day of your deposit. Depending on the reason for placing the hold on your deposit, part of the deposit or all of the deposit may be held. It is important to note that the Bank does not control the amount of time it may take for a check to clear nor does the Bank have any way to expedite this process. A hold may be placed on a check to allow sufficient time to ensure the check will not be returned. On April 3, 2017, an ATM deposit posted to your Business Basic Checking account for $18,089.43. During the processing of your deposit, a hold was placed. Because your deposit was made at an ATM, rather than in-person, we were unable to notify you of the hold at the time of your deposit. However, the Bank did issue a letter to you on April 3, 2017, to inform you of the hold, the reason for the hold, and when the deposited funds would become available. For your records and convenience, we have enclosed a copy of the letter. The Expedited Funds Availability Act allows the Bank to place a hold on deposits for several reasons. One of the reasons the Bank may place an extended hold on a deposit is when the deposited check(s) total more than $5,000.00 in one business day. As is indicated in the letter we sent, this is the reason for the hold placed on the ATM deposit received on April 3, 2017. I have also enclosed a copy of the Bank’s Rules and Regulations for your review and convenience. For more information about the Bank’s Funds Availability policy for business accounts, please refer specifically to page nineteen (19). For more information about an extended hold being placed on a deposited check, please refer specifically to page twenty (20). We regret any inconvenience this may have caused you. You are a valued customer of the Bank and it was not our intention to cause you any hardship. On April 10, 2017, your $14,689.21 payment to the [redacted]) was presented for payment. On April 11, 2017, your $14,689.21 payment to the [redacted] was returned because funds from your April 3 check deposit were not available. The Bank sent notification to you that the $14,689.21 payment to the [redacted] was returned on April 11, 2017. A copy of the letter we sent on April 11, 2017, is enclosed. Your account was not assessed any overdraft or returned item fees for the tax payment being returned. As is indicated in the letter dated April 3, 2017, if you did not receive the letter at the time you made the deposit and the check(s) deposited is paid, we will refund any Fifth Third Bank fees for overdrafts or returned checks that result solely from the additional delay we imposed by placing the hold. On April 10, 2017, you contacted Markita S., Financial Center Manager of our [redacted] Banking Center, regarding this matter. Ms. S. informed you that in order to have the hold on the funds released before April 12, 2017, the Bank would need something in writing from the paying bank verifying that the checks you deposited had cleared. You provided Ms. S. with a contact phone number for the paying bank. Ms. S. called the paying institution and was unable to verify the checks you deposited with them. The paying institution also would not provide anything in writing to verify their checks. Ms. S. called you back twice to inform you of this; however, she was unable to contact you or leave a voice mail message either time. The other employees you contacted regarding this matter also communicated to you why the hold was placed on the account, and explained that you should follow up with Ms. S. regarding this matter since she was attempting to assist you in your request to have the hold removed before April 12, 2017. Please accept my sincere apologies for the difficulties or misunderstanding you experienced when you previously contacted the Bank to resolve this matter. We strive to provide professional and accurate service to our customers and we regret if this has not been your experience. Because the hold on the funds you deposited was placed in accordance with Federal Guidelines and the Bank’s Rules and Regulations, any fee(s) that you were assessed by the [redacted] will not be reimbursed to you by the Bank. We regret if this causes you any frustration. [redacted], thank you for your patience while waiting for a response. We truly value your business, and we look forward to continuing our banking relationship with you. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####. Sincerely, Adam P.Office of the President PC: Revdex.com [redacted] Enclosures (3): Hold, Notice, April 3, 2017 Rules and Regulations Return Item Notice, April 11, 2017

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: February 22, 2016 Account: [redacted] Regarding Your Mortgage Loan Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com regarding your mortgage...

loan account. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Please be assured that the issues you presented have been escalated to the relevant Bank personnel. You can expect to receive communication from our Insurance Center to schedule an inspection to determine the progress of the work being completed on your property, as well as to obtain information about [redacted] and the new contractor you have hired. I am very sorry for the difficulties you experienced. It is our goal to help you return to your home. In order to accomplish that goal, we will need you to communicate with our Insurance Center regarding the status of the repairs. At this time we would like to confirm that you contacted the Bank on January 15, 2015, and wanted to know if the contractor had cashed the checks that had been issued. While our systems show research was initiated they not show that anyone contacted you back to provide this information. I am sorry for the frustration and distress that this caused you. We strive to provide professional service, and I regret this was not your experience when you did not receive a return phone call. Enclosed for your review is a copy of your signed proposal/contract with the contractor [redacted] regarding your agreement with them to rebuild your home. The last section on page two (2) provides the payment terms, which shows that the first (1st) payment to the contractor is $120,000.00. Per this signed agreement between you and the contractor, we distributed funds totaling $120,468.30 in the months of June 2014 and July 2014. We confirmed that the following four (4) checks were cashed by the contractor: * $30,432.00 * $14,099.70 * $37,734.15 * $37,734.15 I understand that you are experiencing a hardship attempting to make the monthly mortgage payment as well as pay rent while you are unable to live in the home. You first (1st) notified us of this hardship on November 6, 2015. You explained that because you had to also pay for another place to live while your home was being rebuilt, you were struggling with the mortgage payments. We explained that you could apply for a loan modification or a mortgage refinance, and we sent you the application for assistance required to complete a modification. Our records do not reflect that you were told we could not assist you because the loan was not in default. I have enclosed another application for assistance with this correspondence. If you would like to be considered for assistance, please complete the form and send the requested documentation so that we can review your application. We have not yet received an application from you for assistance. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna T. Office of the President Pc: Revdex.com Enclosures: Contractor Agreement, Homeowner’s Assistance Application

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] reply had nothing to do with fixing the problem. Instead gave me information that was irrelvant at the time!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As the bank refuses to correct their mistake what may be done now?
Regards,
[redacted]

Revdex.com:Although it wasn't sent via the method requested I have received my title.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: March 12, 2018 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: Thank you for contacting the Bank concerning your mortgage loan. We received a copy of the complaint you filed...

with the [redacted] and the Revdex.com. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in [redacted]. Per your request, on March 9, 2018, a new analysis was performed on the escrow account associated with your loan. I have enclosed a copy of the Annual Escrow Account Disclosure Statement dated March 9, 2018. As this statement explains, we have updated the amount projected to be paid for your June 2018 property tax payment from $4,162.74 to $1,162.74 to account for the payment you made to [redacted] on December 21, 2017, in the amount of $3,000.00. Your new mortgage payment effective March 1, 2018, is $2,023.88 and there is a surplus in the amount of $1,921.32, which was mailed to you at the above address. If you do not receive this check within fifteen (15) days, please contact me at the telephone number below. We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: [redacted], Revdex.com Enclosure: Annual Escrow Account Disclosure Statement

This is false regarding all the people spoke with on April 10th regarding this matter. Ms S. never attempted to call me back I have my cellphone with me 24/7. They knew that [redacted] would not be  providing them anything in writing but did advise Fifth Third to call so that they “could verify that funds were good”. Also another important Fact to point out also is if they hold funds for the entire 8 days then funds should have been available and check should have cleared on April 1 ". HAVE SPOKEN WITH THE PRESIDENT AND HE HAS ADVISED ME THAT THE PENALTY THAT HAVE ASKED TO PAY FROM [redacted] FIFTH THIRD WILL “REFUND”...THIS WAS HANDLED VERY POORLY ESPECIALLY AFTER I SPOKE ONLY With Managers at “4” (ANTOINETTE AT [redacted] LOCATION,  MARKEETTA AT [redacted] LOC. AND MS. S. AT [redacted]LOCATION) BRANCHES AND WAS TOLD ONE LIFE AFTER ANOTHER…| DO EXPECT TO GET REFUNDED THE COST OF THE PENALTY BUT THIS DOES NOTHING FOR MY INTEGRITY WITH THE [redacted].| DO NOT PLAN ON CONTINUING MY ACCOUNT WITH THIS BANK AND AM IN THE PROCESS OF GETTING IT MOVED TO ANOTHER FINANCIAL INSTITUTION.[redacted]

[redacted] Date: January 19, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the rebuttal filed with the Revdex.com concerning your installment loan. We appreciate the additional time you have taken to document your thoughts and concerns regarding this matter. On November 20, 2015, we confirmed receipt of the payoff payment that was posted to your installment loan with an effective date of November 20, 2015. Since that time, you should have received our notification letter confirming that your loan has been paid off and closed with a zero balance owed. After a loan is closed, we wait ten (10) business days before issuing refunds for any overpayments made to the loan. We do this to ensure that no accounting errors have been made prior to releasing refund checks. I apologize if you were told otherwise. On December 8, 2015, we issued a check in the amount of $13.23 for an overpayment from the payoff payment received. The refund check for $575.00 for the additional payment drafted by Auto BillPayer should have been issued to you and mailed on December 8, 2015, as well. However, due to a processing error, the refund check for $575.00 was not sent until December 18, 2015. We regret the inconvenience this may have caused you. However, we are unwilling to provide you with compensation, as you have requested. Thank you for your patience while waiting for a response. We valued your business and we hope you will consider using Fifth Third Bank for your financial needs in the future. If I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com

[redacted] Date: April 4, 2015 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the follow up letter you sent to the Revdex.com concerning your Essential Checking account. We appreciate the time you have taken to express your concerns regarding this matter. We initially received a copy of this complaint on March 20, 2017. We received a copy of your follow up complaint on March 29, 2017. However, we stand by the response conveyed to you in the previous letter sent on March 28, 2017. I have enclosed a copy of that prior correspondence for your review. Although we regret the issues you experienced, and although we empathize with your situation, we will not reverse additional overdraft fees that were assessed to your account. We feel that the resolution we have previously provided is sufficient. We regret any inconvenience or frustration this might cause you; however, our position on this matter has not changed. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosure (1): Previous Response Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
53 bank did not go far enough to satisfy my concerns.  From my vantage point we have a signed contract and they failed to up hold that contract. I would like to know what can I do now?
Regards,
[redacted]

9/2=[redacted] called to explain that she rejected the business' response because she feels the business needs to handle this complaint as a fraud case since that is what it is. They weren't "pending charges". They were back-to-back charges that happened within minutes of each other after her initial purchase. She pointed this out to the business already and they, too, saw it as a fraud case. She did not make the four purchases after her initial online purchase.(3:25)

[redacted] Date: April 28, 2017 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. We are sorry to hear...

about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. I understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused you. To prevent an overdraft situation, you can review your account at an ATM (Automated Teller Machine), on our website at 53.com, through mobile banking, or by calling our Customer Service Department at ###-###-####. Our toll-free Telephone Banking system is available twenty-four (24) hours and Customer Service Representatives can be contacted at the same telephone number and are available Monday through Friday, 7 a.m. to 8 p.m., and Saturday, 8:30 a.m. to 5 p.m. ET. You are currently opted-in to Overdraft Coverage, which allows ATM and debit card transactions to be made even if you don’t have enough money in your account. You have the option of opting-out of Overdraft Coverage for ATM transactions and one-time Debit Card purchases. If you opt-out and attempt to authorize your card for an amount more than the balance in your account, the transaction will be immediately declined and you will not be assessed overdraft fees for these types of transactions. However, if the Bank is presented with checks, online bill payments, and Automatic Clearing House (ACH) items, we are obligated to make a decision on whether to pay or decline an item, which may cause either an overdraft fee or a return item fee. Customers can change their Overdraft Coverage preference at any time by visiting a Financial Center, online at our website 53.com, or by calling ###-###-####. Overdraft fees are assessed for items that posts while the account is overdrawn. We do not assess overdraft fees on pending transactions and per item overdraft fees will not be assessed if your account is overdrawn by $5.00 or less. Overdraft or return item fees post the next business day after the debits that contributed to the overdraft. An overdraft notice that includes a detailed breakdown of the day’s transactions is generated and sent to the address on file. On April 10, 2017, the beginning balance in your checking account was $358.87. Sixteen (16) debits totaling $616.21 posted to the account. Two (2) overdraft fees totaling $74.00 were charged to the account and they posted the following business day. The ending balance on April 10, 2017, was ($257.34). A cash deposit was made to the account on April 11, 2017, for $200.00. In addition, two (2) debit card purchases posted to the account on April 11. The deposit would not have prevented the already assessed overdraft fees from April 10 from posting to the account. Because the account was overdrawn on April 11, 2017 for ($142.28), the account was charged $74.00 in overdraft fees, which posted to the account on April 12, 2017. The account continued to carry a negative balance until your direct deposit on April 13, 2017. It is important to ensure your accounts have enough funds to cover all of the transactions you have authorized. As a courtesy to you, previous overdraft fees were waived on October 19, 2016, and February 22, 2017. We certainly sympathize with the difficulties you have encountered. In the interest of customer service, I credited your checking account for an additional $74.00 in overdraft fees on April 26, 2017. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

[redacted] Date: November 28, 2017 Account: [redacted] Regarding Your Transaction Disputes Dear [redacted]: We received a copy of the follow-up complaints you submitted to the [redacted] and Revdex.com regarding your transaction disputes. We appreciate the time you have taken document your additional thoughts and concerns in this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. However, we stand by the responses conveyed to you in our previous letters dated October 30, 2017, and November 1, 2017. I have enclosed copies of those letters for your convenience. Our position on this matter has not changed. Our additional research confirmed that the reason why your disputes with [redacted] were approved was because we received chargebacks from the merchant. In the case of your [redacted] dispute, the merchant sent documentation showing services were rendered and the charge was valid. You will need to resolve this directly with [redacted] in about your dispute of the conditions at the motel. In regards to your dispute of the taxes, you will need to resolve this with [redacted] and the State of Illinois. Fifth Third Bank cannot assist you any further with your disputes. Our records show that you closed your checking accounts ending in [redacted], and [redacted] on November 2, 2017. As of November 15, 2017, the only open account you have with the Bank is your Access 360º Card ending in [redacted]. However, there is a fraud block on the card, so you no longer have access to it, or the ability to open a new card. Please also be aware that if we receive an additional complaint or other type of correspondence from you regarding this matter that does not contain new information, you will not receive additional correspondence from the Bank regarding this matter. This is because this matter has already been appropriately addressed in our previous letters as indicated above. Thank you for your patience while we conducted our additional research. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Pat S. Office of the President Pc: [redacted], Revdex.com Enclosures: Previous Response Letters

After reviewing the customer’s most recent comments, we believe we have fully addressed the customer’s concerns in our prior responses. Because no new information was provided, we will not be sending any additional written response. Please update your file as needed. The bank's previous responses to [redacted] are attached. Thank you, Alison SCustomer Care Team SpecialistOffice of the President | Fifth Third Bank