PROCORPSA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The reason for my complaint still stands I applied for a home loan through 53rd Bank I started the process in August and they notified me in November I wasn't going to qualify for the loan It's apparent they didn't care about their customer service I spent months on the phone getting the run around on this loan I spent $on an appraisal The inspection for the house was over $ I had a sewer inspection, a home inspection, and a lead inspection I even had money earnest money tied up in this house I had to extend the contract quite a few times All because 53rd Bank couldn't get their act together I had to wait it out Otherwise, I would loose all the money So no I'm not satisfied The only way I will drop the complaint with the Revdex.com is if 53rd reimburses me the $ I believe that is only fair Regards, [redacted]

[redacted] *** [redacted] *** [redacted] *** Date: December 22, Account: [redacted] Regarding the Hold on Your Express Banking Account Dear [redacted] ***: We received a copy of the complaint you submitted to the Revdex.com regarding the hold on your Express Banking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterI also want to thank you for taking the time to speak with me on November 22, On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youOn October 22, 2016, you contacted the Bank to report that your debit card was lostYou also filed a fraud dispute for the following ATM (Automated Teller Machine) withdrawals: $on October 19, 2016; $on October 20, 2016; $on October 21, While investigating your dispute, we placed a hold on your Express Banking account ending in [redacted] due to the fraudulent activity on your account in order to protect you and the Bank from further possible fraud or lossOn October 25, 2016, we posted provisional credits totaling $2,to your account while we completed our investigationOn December 2, 2016, your dispute was approved and the provisional credits totaling $2,were made finalI have enclosed a copy of the letter we sent to you to inform you of the results of our researchUpon completion of our investigation, the hold was removed from your accountThank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Final Dispute Letter

[redacted] [redacted] ** [redacted] *** Date: November 4, Regarding Your Privacy Concerns Dear [redacted] : We received a copy of the complaint you submitted to the Revdex.com regarding your privacy concernsWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or distress you experienced when you received a call from Alexis S., Personal Banker, on October 20, We certainly did not intend to cause you any hardshipOur records show that because you opted out of marketing communications and information sharing on May 10, 2016, the call was made in errorPlease be assured that Fifth Third Bank takes protecting your personal information very seriouslyIn order to better ensure that you do not receive future marketing calls, we have placed notes on your profile indicating that you do not wish to receive these calls that will be visible to all employees in the BankThank you for your patience while waiting for a responseIt is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] *** [redacted] [redacted] *** Date: May 24, Account: [redacted] Regarding Your Installment Loan Dear [redacted] ***: We received a copy of the additional complaint you filed with the Revdex.com concerning your installment loanWe appreciate the opportunity to respond to this matterOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter sent to the above address on May 16, Our position on these matters has not changedFor further clarification, this is a simple interest loan and the account activity included the following: [redacted] On February 21, 2016, the loan was funded in the amount of $19, [redacted] The payment we received on April 4, 2016, in the amount of $was applied to the loan as follows: $to the principal balance and $to the interestAfter this payment was applied to the account, the remaining principal balance for the account was $19, [redacted] The payment we received on April 6, 2016, via Auto BillPayer was reversed from the account on April 12, Once this transaction was reversed from the account andreturned to you, the remaining principal balance for the account was $19, [redacted] The payment we received on April 13, 2016, in the amount of $19,was applied to the principal balance of the account, with an effective date of April 12, The remaining principal balance of the account was $ [redacted] On May 6, 2016, the final payoff in the amount of $was processed by Auto BillPayer, and applied to the loan as follows: $to the principal balance and $to the interestPer your previous conversations with the Bank, this payment was backdated to an effective date of April 12, As you mentioned in your complaint, a refund check in the amount of $was sent to you as a result of the backdated payoffThe chart below also explains the account activityPrincipal Date Total Balance Effective Description Amount Principal Interest After 4/12/Payoff $$$4/12/Payment $19,$4/6/Payment Reversal $$$$19,4/6/Auto BillPayer $$$$19,Payment 4/4/Payment via 53.com $$$$19,2/21/Loan Funding $19,$19,Our review of the account determined there was no overpayment madeBecause there was no overpayment, we are unable to accommodate your request for a refundI apologize for any further frustration this may cause youThank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, April Q.Office of the President Pc: Revdex.com

[redacted] *** [redacted] [redacted] *** Date: March 13, Account: [redacted] Regarding Your [redacted] Prepaid Debit Card Dear [redacted] ***: We received a copy of the letter you sent to the Revdex.com regarding your [redacted] *** Prepaid Debit CardWe appreciate the time you have taken to express your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for the level of service you received when you contacted our Customer Service Department regarding this matterWe strive to provide professional and accurate service to our customer and we regret if this has not been your experiencePlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionYour [redacted] card was closed per your request on December 21, After the account was closed, [redacted] processed a $refund for returned merchandise on February 14, Since the [redacted] [redacted] card was the card used for the original purchase, [redacted] issued the refund to the cardSince the card was closed when the refund was issued, the Bank had to issue you a check for the merchant refundAfter a refund from a merchant to a closed [redacted] card is received and processed by the Bank, the refund check to the customer is typically sent within one (1) to two (2) weeks from the date that the refund for the returned merchandise is received and processed by the BankPlease accept my sincere apologies that, in your case, this process took longer than usualYour refund check of $was sent to the above address on March 8, If you do not receive the check that we sent within two (2) weeks from March 8, 2017, please contact me directly at the telephone number contained in this letter so I can ensure that a new check is sentIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Adam P.Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [redacted] *** FIFTH THIRD BANK Christopher SGreg DCKingsley Dr CINCINNATI OH December 8, RE: ACCOUNT # [redacted] Sir/Madam: On 12/07/I received three letters from FIFTH THIRD BANK giving yourself permission to make automatic withdrawals from my joint checking accountThese three letters were dated 11/28/Enclosed please find these three letters, and my previous letter to FIFTH THIRD BANK I am writing to request that you immediately cancel these automatic withdrawals from my checking accountThese charges are unauthorizedAlthough I had someone attempt to call and get your correct address and phone number, they were on the phone for an hour and a half and your customer service department was too incompetent to know who you were or your contact informationThe Federal Reserve's rules governing pre-authorized transfers (p [redacted] of Regulation E) states the following: "Once a financial institution has been notified that the customer's authorization is no longer valid, it must block all future payments for the particular debit transmitted by the designated payee-originator." Federal law states banks cannot require you to repay a loan by automatic debit from your checking account as a condition for a loanI would appreciate your immediate compliance with this federal lawYour customer service representative misrepresented activity on my installment loan account, and forced me under duress into providing my bank account information for automatic withdrawalsAccording to my records my account with FIFTH THIRD BANK is current with an over paymentof $Please immediately correct your recordsShould your bank threaten repossession, falsely repossess my vehicle, attempt to charge me for your wrongful removal of my vehicle during Thanksgiving holiday weekend, or attempt any other misconductI will not hesitate to seek le**l counselI consider this matter resolvedPlease contact me if you have any further questionsRe**rds, [redacted] *** Sir/Madam:Enclosed please find copies of my previous two letters that were faxed, and mailed to you, along with letters from you dated 4/28/and letter from you dated 12/03/2016.I am writing to request that you correct your records at onceas I have previously stated payment for December has already been paid, and my account is presently current with a surplusYour company has failed to provide any details disputing this factPlease correct your records at once It is unacceptable for Fifth Third Bank to continue disrupting my life in a ne**tive mannerYour company's errors have caused enough disruption not only in my financial affairs, but also my family's Christmas holiday season.Failure to correct your records and requesting additional funds above and beyond payment amount will be viewed as harassmentA**in, I consider my account current and this matter resolved.Merry Christmas! Re**rds, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I seen the mistake that was made I contacted the company for days when I received email about bill payment they stated that they didn't see what I was saying because of this they took out almost saying that I had negative balance when payment where coming in and payment was going out I had to go to bank ask the representative to call and stop payments too many payment had been made going to [redacted] and [redacted] they did nothing to help stop payment when requested After asking the company for my money back still left me with negative balance that I had to because NO ONE HELP ME WHEN I TOLD THEM BEFORE THEY TOOK THE MONEY OUT they didn't care or see that company was receiving to much money which made my account negative they allowed these payment go out cause money was there did not monitor the payment as why they were paying the company time I had to pay for the mistake that could be handle I have to close my account because they don't monitor my money when in weeks I had over in my account money was coming into my account daily and weekly they was paying to close attention to sending the money out to days later payment was posting to late my funds are not available until next business day which would be go without money all weekend Nope this not suitable for me when my money hit my account it should be available that day

[redacted] *** [redacted] *** [redacted] *** Date: March 30, Account: [redacted] Regarding Your Installment Loan Dear [redacted] ***: We received a copy of the complaint you recently filed with the Revdex.com regarding your installment loan accountFifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused youPlease be assured that we have researched the issue you have had with your recent installment loan paymentsI have enclosed a copy of your installment loan payment history for your records to assist you in knowing the payments that the Bank does not have record of receivingIt should be noted that we are happy to assist you in locating these payments once we are provided proof of the payments from you either in the form of cancelled checks, or bank statements showing electronic paymentsPlease either forward this to the representative you were previously working with in our Collections Department, or send it to me directly at: Fifth Third Bank Office of the President Attn: Sarah SKingsley Drive Mail Drop: 1MOCOP Cincinnati, OH Alternatively, the fax is ###-###-####Regarding your statements surrounding the amount of telephone calls that have been made to you associated with this loan, the Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:AM until 9:PM, including holidaysSeveral calls may be placed each day in an effort to obtain a payment or to find out details regarding the matter at handPlease be advised, these calls are made in an attempt to assist our customer in avoiding possible late fees and negative credit reporting associated with the matterOur records indicate that no calls have been made to you associated with this loan since March 12, 2018, due to the payment that was received on that date in the amount of $3,Concerning your statement that the payment in the amount of $3,was made to the Bank in February, I have reviewed this matter as wellI have confirmed that a $3,payment was attempted to be made on February 28, 2018, but that the account number that was provided failed verificationOur records indicate this was discussed with you on March 12, when the second payment of this amount was attemptedI apologize for any misunderstanding that may have occurredAdditionally, your comments expressing less than quality service you received are very concerningWe strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet this expectationI also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations [redacted] ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Sarah S.Office of the President Pc: Revdex.com Enclosure: Installment Loan Payment History

[redacted] [redacted] * [redacted] *** Date: November 3, Account: [redacted] Regarding Your Mortgage Loan Dear [redacted] : We received a copy of the additional complaint you recently filed with the Revdex.com (Revdex.com) regarding your escrow refund checkFifth Third Bank takes your continued feedback seriously, and I appreciate the additional time you have taken to communicate your thoughts and concernsOn behalf of the Bank, please accept my continued apologies for the frustration this matter may have caused youAs we discussed when we spoke, the check that was sent to you on October 18, 2017, was not sent to the correct addressWe deeply regret that this occurred, and have verified that this check was stopped, and a new check was sent to you via UPS to the address listed above on October 30, I was pleased to confirm via UPS tracking number [redacted] that on November 1, 2017, this check was delivered at 12:p.mto your porchAs stated before, Fifth Third Bank strives to provide an exceptional experience to our customers with each interaction, and I continue to be very sorry we have not met your expectationsI also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operationsMr [redacted] , I appreciate the continued opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at [redacted] ***or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, [redacted] Office of the President Pc: Revdex.com

February 15, [redacted] Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No [redacted] Dear Ms [redacted] :We are in receipt of your letter dated February 8, 2018, regarding the informal complaint filed by [redacted] ***We have had the opportunity to investigate this Complaint and offer the following information.According to our records, Ms [redacted] contacted Armstrong in December to cancel her serviceArmstrong offered her a 6-month promotional rate to continue her services, and Ms [redacted] accepted this offerArmstrong recently instituted a rate increase due to rising programming and other business costs which affected Ms***’s billArmstrong empathizes with Ms***’s frustration regarding the rate increase and will honor her promotional rate for the remainder of the promotional period.Armstrong encourages Ms [redacted] to contact our Customer Service Center if she has any questions or concerns regarding her serviceThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: Ms***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint We DID NOT apply for mortgage loansWe apply for oneAny additional such actions would have been instigated by Fifth Third via Diann Pand her in complacence for keeping documentation which was already submitted in order and at hand, thereby requesting the same information several times, causing delays, not providing written requests as requested and basically stalling in processing the initial applicationNo I do not accept this response from Fifth ThirdIt is not accurateI've supplied the documentation that addresses my conncerns and her at many times, non-professional response and delaysThis does not justify the damage that it has caused both myself and [redacted] Regards, [redacted]

The issue has not been resolved due to no reply wether it be through phone contact or via emailI have a negative in my bank account which tells me that I need to dispute it with the company which will not answer my phone call let alone trying to receive an answer

[redacted] [redacted] *** [redacted] *** Date: October 2, Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted] : We received a copy of the complaint you filed with the Revdex.com, concerning the difficulties you experienced in paying off your vehicle installment loanWe appreciate the opportunity to respond to your concerns regarding this matterYour comments expressing less than quality customer service are very concerningAt Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customersWe sincerely value your feedback as it assists us in delivering first class customer service which is a priority to usIt is feedback like yours that helps us identify problems and improve the level of service we provide to our customersPlease be assured that the relevant parties have been contacted to express your dissatisfaction with the service you receivedOn June 3, 2015, you agreed to a seventy-two (72) month vehicle installment loan in the amount of $27,for your [redacted] with a monthly payment of $due on the third (3rd) of each monthWe also confirmed that you agreed to purchase a [redacted] insurance policy for your installment loanOn September 24, 2015, we received a check from ***, your insurance company, in the amount of $25,On the date this payment was received, the balance owed on your vehicle loan was $27,Therefore, the payment from the insurance company was not sufficient to pay off your loan in fullA principal balance of $2,remained owed on the loan after the payment from your insurance company was receivedSince your loan balance was not paid in full the loan remains open with a balance owedThe total loss of your vehicle did not exempt you from making the required monthly payments since we did not receive sufficient funds from your insurance company to pay off the loanOn September 3, 2015, the Bank received and posted a payment of $which satisfied your payment due on September 3, On September 9, 2015, this payment was reversed, because you had placed a stop payment on the [redacted] ***According to the [redacted] policy agreement, your policy covered the difference between the financed balance on your loan contract and the vehicle’s actual cash value should it be deemed a total lossHowever, this *** policy does not include coverage for unearned finance charges, any past due payments, or penalty fees, including late charges, if remained unpaid on the loanAs of September 30, 2015, the Bank has not received a payment from your [redacted] insurance claimPlease note you may have a final payment due after your *** insurance payment is received by the BankIt is important that you cover the difference that your [redacted] insurance company is not willing to payTherefore, we are not willing to reimburse you or make any adjustments to your vehicle loan at this timeAlthough we sympathize with the difficulties you encountered after your accident, we believe our Total Loss Department has processed the payments received from your insurance company appropriatelyIf you have questions regarding your total loss claim, please contact the Plan Administrator [redacted] *** [redacted] can be contacted at ###-###-####I have enclosed a copy of your signed Total Loss Protection Addendum for your convenience and recordsIt was certainly not our intention to cause you any frustration and we appreciate your patience while we researched this matterYou are a valued customer and we hope you will allow us to service you financial needs in the futureIf I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted] , Monday through Friday, a.mto p.m., ETSincerely, Patrick SOffice of the President Pc: Revdex.com Enclosed: Total Loss Agreement

[redacted] [redacted] ** [redacted] *** Date: September 11, Account: [redacted] Regarding Your Real Life Rewards [redacted] Dear [redacted] : We received a copy of the follcomplaint you submitted to the Revdex.com regarding your Real Life Rewards [redacted] Your feedback is very important to us as it allows us to better understand how we can improve the service we provide to our customersI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youHowever, we stand by the responses conveyed to you in our previous letters dated July 11, 2017, and September 1, I have enclosed copies of those letters for your convenienceOur position on this matter has not changedIn addition to Auto BillPayer, you have other options for making a payment on your accountYou may make a payment in a branch, online at 53.com, at an Automated Teller Machine (ATM), or by calling customer service at ###-###-####Customer service is available Monday through Friday, a.mto p.m., and Saturday, 8:a.mto p.m., ETYou may also send your payment by mail to the following address: Fifth Third Bank PO Box Cincinnati OH 45274-Please also be aware that if we receive an additional complaint or other type of correspondence from you regarding this matter that does not contain new information, you will not receive additional correspondence from the Bank regarding this matterThis is because this matter has already been appropriately addressed in our previous letters to you as indicated aboveThank you for your patience while waiting for a responseYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Previous Response Letters

After an additional review of the adjustments made to your account, we determined that we did remove too many credits on January 30, $was returned to the checking account on February 22, Please see below the text of the letter being mailed to the customerThank you [redacted] [redacted] *** [redacted] *** Date: February 28, Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted] : We received a copy of the complaint you filed with the Revdex.comI also appreciated the opportunity to speak with youWe strive to provide quality service to all of our customers and I am sorry for your unsatisfactory experience during your previous attempts to resolve this matterWe appreciate the time you have taken to communicate your concernsAfter an additional review of the adjustments made to your account, we determined that we did remove too many credits on January 30, $was returned to your checking account on February 22, It was not our intention to cause you any hardship and I apologize for the inconvenience this matter caused youI did confirm that your account was not overdrawn during this interval and no fees were assessedPlease be assured that Fifth Third Bank takes your feedback seriouslyYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Alison S.Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Fifth-Third Bank is still not answering my question I have asked this question several times, both verbally and in writing, and I have now asked if through my Revdex.com complaint, but I have still not received a reply: If Fifth-Third Bank had reason to believe that the online payment was fraudulent, then why did they issue the payment? Not sending a payment that they believe to be fraudulent would be a much better internal control than mailing a check with a stop payment on it Their internal control is poorly constructed and they are hanging the account holder out to dry on the repercussionsThey are also telling me that they tried to contact me The only contact that I received from Fifth-Third Bank is a letterhead that arrived at my home after after [redacted] had presented the stopped-check for payment I did not receive a voice mail from Fifth-Third Bank Their fraud department was unable to play me a recording of the message they claim to have left me The letterhead I received is also inaccurate It states that the stop payment was issued at my request This is not true I did not request a stop payment Regards, [redacted] ***

[redacted] [redacted] *** [redacted] *** Date: July 31, Account: [redacted] Regarding Your Essential Checking Account Dear [redacted] : We received a copy of the complaint you filed with the Revdex.com concerning your Essential Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfactionOn July 17, 2017, the beginning balance in your checking account was $On July 17, 2017, one (1) item posted to your account totaling $Due to insufficient funds in the account, the account was assessed one (1) overdraft fee totaling $37.00, which posted to the account the following dayThe ending balance in the account on July 17, 2017, was negative ($30.87)A copy of the Overdraft Notice we sent on July 18, 2017, is enclosedOn July 24, 2017, the beginning balance in your checking account was negative ($67.87)On July 24, 2017, one (1) item posted to your account totaling $Due to insufficient funds in the account, the account was assessed one (1) overdraft fee totaling $37.00, which posted to the account the following dayThe ending balance in the account on July 24, 2017, was negative ($76.44)A copy of the Overdraft Notice we sent on July 25, 2017, is enclosedDuring our telephone conversation on July 27, 2017, I explained that we reversed overdraft fees on the account totaling $on July 27, Since you made several attempts on our website to cancel your scheduled online bill payment of $45.00, which posted to your account on July 14, 2017, we decided to refund the $overdraft fee that posted to the account on July 18, On July 23, 2017, you attempted to make an Automated Teller Machine (ATM) deposit into your account to prevent the account from becoming further overdrawnSince there was an issue with the ATM that you used, which prevented you from being able to deposit into your account, we decided to refund the $overdraft fee that posted to your account on July 25, Also during our telephone conversation on July 27, 2017, I explained to you that the balance in your account after the overdraft fees were reversed was negative ($39.44)You explained to me that you would deposit into your account as soon as possible to bring the account to a positive balanceI want to be sure that you are aware that, except in the case of a bank error, any additional requests to reverse overdraft fees on the account over the next twelve (12) months will be declinedThis is because it is the Bank’s policy not to reverse overdraft fees on a checking account except in the case of Bank errorI also want to be sure that you are aware that Fifth Third offers alert services that provide you with information about your Fifth Third Bank Accounts, which can assist you with preventing future overdraft occurrencesYou may sign up for a variety of alerts, including a text or email alert to notify you when your balance falls below a threshold that is comfortable for youThis real-time alert will notify you any time your debit card and ATM transactions result in a balance lower than your designated alert thresholdBecause checks and electronic payments are processed overnight, we cannot currently offer a real-time alert when your account becomes overdrawnHowever, you can set up alerts to let you know when the balance reaches a specific amount you determine to allow you time to deposit additional funds before the account becomes overdrawnFor example, you could set up an alert to notify you when the balance reaches $You could then review the account activity to determine if all of your authorized transactions have posted, and if not, determine how much additional funds you will need to deposit to cover any outstanding itemsFor a list of the account alerts offered by the Bank, please visit the alerts section within online banking or our mobile appYou can also learn more about account alerts offered by the Bank by visiting a Fifth Third Banking Center or by contacting our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., ET, Saturday, 8:30a.m, to p.m., ETIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Adam P.Office of the President PC: Revdex.com Enclosures (2): Overdraft Notices

[redacted] ***Date: June 3, 2015Regarding Your Mortgage Loan ApplicationDear [redacted] :We received a copy of the complaint you filed with the Revdex.com concerning your mortgage loan applicationWe appreciate the time you have taken to document your thoughts and concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers' satisfaction.We completed our research of your mortgage loan application that was submitted on April 30, 2015, with an estimated closing date of May 29, Unfortunately, we have extended our processing times to finalize documents for loan closings somewhat due to the unusually high volume of loan applications we are receivingOn May 27, 2015, upon further review of the application, several conditions were placed on the file, and as you mentioned, were requested from youOn May 29, 2015, you indicated that you requested the IRS transcripts, but were unable to obtain these documents prior to the scheduled closing, due to IRS turnaround timesBecause not all of the conditions were met for the application, we were unable to further review the application prior to the scheduled closing on May 29, I apologize for any frustration this may have caused you.When a mortgage loan application is received, several departments and individuals within the Bank work together to process the application, and communicate with the customerWe strive to provide you with an exceptional experience throughout the application processFrom your complaint, it is clear we did not meet your expectations and, I am truly sorry we disappointed you.Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, [redacted] Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I wish I had the information that they had received from the merchant prior to making the complaint to the Revdex.comI will now follow up with the merchant It is unfortunate that Fifth Third Bank did not communicate in a more timely manner I had asked for the information on two different occasions I will be terminating my relationship with them I wish to thank the Revdex.com for their help and consideration [redacted] ***

Please find attached copies of the letters mailed to the customer from the mortgage department regarding the necessary rescore (credit pulls)Please find attached copies of the responses we have mailed to the customerThe customer has not brought any new concerns to our attention, and we feel the attached responses have appropriately addressed her concernsThanks Pat S.Customer Care Team SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH