Professional Career Institute

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Please see the attached correspondence The CEO has lied indicating that I did a NO CALL/NO SHOW for this course Please see attached indicating that is NOT TRUE I am Respectfully Requesting a FULL REFUND!!!! Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was supposed to meet with [redacted] for a full refund today at 1pmWhen I arrived she was no where to be found and had left instructions with her staff to refund me $instead of the agreed upon $At this time I am still owed $ Regards, [redacted]

The Pharmacy Technician class was only moved once and this student had not paid for the program at the time in fullAll payments are consider as deposit until tuition is paid in full per our policyDeposits are nonrefundable

Date Sent: 9/21/9:22:AMPlease be advised all funds have been refunded to MsRobertsPlease check with herTo confirmWe have copies if the refund receipts if needed

Hi [redacted] , please be advised I have been out on Medical, I had emergency surgery on 1/28/so I couldnt respond to this compliant in time I have reviewed [redacted] complaintPlease note the class was moved once due to the instructor being illThat is the only part of the complaint being correctHowever, I will refund Ms [redacted] $which is minus the application fee of $which is in her contract which she signed Refunds are typically refunded within 60days of a written request and her request date in writing was 2/12/ [redacted] ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
To whom it may concern: I do not accept this resolution because professional career institute responded by calling me a lier and I have told the truth about everything that I wrote in my complaintI feel that they are being untruthful and they have been lying the entire time that I have been conducting business with themThere is no reason that they can not refund my money sooner that days ! I do not have any regrets in my complaint the public deserve to know the truth! If they did intend to ever have a pharmacy tech class than why did they not give me a supply list with the name of the text book that we would be using?? I am not even sure if they ever intended to have the class and they collected money in December for a January 5, class I deserve my refund now. Thank you! *** ***

Revdex.com:
I have
reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***That is a lie, I have separate voice-mails saved from the institute stating that class would have to be rescheduledI had asked PCI if I could hold off on my final payment until class had started which I was told was acceptableIf it had been a matter of making my final payment to start class I would have gladly done itI was Also told that refunds where up to Professional Career Institutes discretion, so I would like to receive my $back, Thanks

Revdex.com:
I have reviewed the offer and/or
response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***That is a lie, I have separate voice-mails saved from the institute stating that class would have to be rescheduledI had asked *** if I could hold off on my final payment until class had started which I was told was acceptableIf it had been a matter of making my final payment to start class I would have gladly done itI was Also told that refunds where up to Professional Career Institutes discretion, so I would like to receive my $*** back, Thanks

Please note: It is the policy of Professional Career Institute to withhold an Administrative fee of $[redacted] from all refunds. Ms. [redacted] was aware of the policy and also signed and agreed to it during her registartion process. Her application is attached which she signed.Additionally the policy also...

states that partial payments are non-refunable. At this time she owes the school $[redacted], Ms. [redacted] no called no showed for her program which was schedule for 8/22/16. Sincerely,Valerie B[redacted], CEO

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Please see the attached correspondence.  The CEO has lied indicating that I did a NO CALL/NO SHOW for this course.  Please see attached indicating that is NOT TRUE.  I am Respectfully Requesting a FULL REFUND!!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] still owes me $150.00.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint...

ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was supposed to meet with [redacted] for a full refund today at 1pm. When I arrived she was no where to be found and had left instructions with her staff to refund me $800 instead of the agreed upon $950. At this time I am still owed $150.
Regards,
[redacted]

Date Sent: 9/21/2014 9:22:09 AMPlease be advised all funds have been refunded to Ms. Roberts. Please check with herTo confirm. We have copies if the refund receipts if needed.

I refunded [redacted] today as promised minus the 
$150 nonrefundable fee for administrative. [redacted] was aware of this
Nonrefundable fee and signed off on it. This fee includes running a background check and getting her prepared
And registered for the program. This matter should be resolved now.

Hi [redacted], please be advised I have been out on Medical, I had emergency surgery on 1/28/15 so I couldnt 
34, 34); font-size: 12.8000001907349px; font-family: arial, sans-serif;"> respond to this compliant in time.
 
 I have reviewed [redacted] complaint. Please note the class was moved once due to the instructor being
 ill. That is the only part of the complaint being correct. However, I will refund Ms. [redacted] $800 which is minus the
 application fee of $150 which is in her contract which she signed.
 Refunds are typically refunded within 60days of a written request and her request date in writing was 2/12/15.
 [redacted]

Thank you for informing me. I have spoken to [redacted] and she will be meeting with me next Friday at 1pm. During that time
she will receive a full refund.

The Pharmacy Technician class was only moved once and this student had not paid for the program at the time in full. All payments are consider as deposit until tuition is paid in full per our policy. Deposits are nonrefundable.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] was not in the office to refund me. Her Office assistant [redacted] withdrew $800 from my account instead of refunding me. So I am not waiting on two refunds totaling $1600 which still has not posted to my account. I was not aware of a $150 non refundable fee as [redacted] informed both me and the Revdex.com that I would receive a FULL refund. [redacted] has been holding my $950 since July 28th for a class that STILL did not start. And as of 9/12/14 I am now missing $1600 because her assistant did not know how to complete a refund properly so now I'm sitting here waiting on $1600 HOPING that [redacted] processed the refund properly being that she was having such a hard time doing so on 9/12/14. I guess it's safe to say that [redacted] will not be refunding me the additional $150 which means as of now I am out of $1750. This has been the MOST horrific experience I ever went through. I will be contacting [redacted] and[redacted].
Regards,
[redacted]

Review: On June 9th I applied for the Pharmacy Technician Training program at Professional Career Institute that was scheduled to start on June 22nd. I kept receiving calls from the Institute the week before class was scheduled to start saying that unfortunately they are going to have to reschedule the class to a different date. they kept rescheduling for 4 months. The receptionist woman told me that I could write them a letter to state I wanted a refund and that she would give the letter to the accounts receivable woman and then they would give me a refund but they would hold $150 as an administration fee,which was fine. However I had taken advantage of the payment program that they had to offer and made $600 in payments for the Program, I had asked the receptionist if I could hold off on making my final $350 payment until half way through the Program since class kept being rescheduled anyway. The receptionist had told me that there was nothing wrong with that, so I waited. After waiting 2 and a half weeks she called me to let me know that since I made payments there was nothing she could do for me and my money could not be refunded. I feel as if this place is scamming people, when you look at there class schedule online it has not been updated since 2013. I have found an alternative route to getting this certification and I just want the money I put in so I can move on with my life.Desired Settlement: I would like to receive a full refund since the Business did not preform any kind of service it promised. I went to this institution hoping to get certified to work in a Pharmacy and I feel that the Program was never intended to start at all.

Business

Response:

The Pharmacy Technician class was only moved once and this student had not paid for the program at the time in full. All payments are consider as deposit until tuition is paid in full per our policy. Deposits are nonrefundable.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted]That is a lie, I have 3 separate voice-mails saved from the institute stating that class would have to be rescheduled. I had asked PCI if I could hold off on my final payment until class had started which I was told was acceptable. If it had been a matter of making my final payment to start class I would have gladly done it. I was Also told that refunds where up to Professional Career Institutes discretion, so I would like to receive my $600 back, Thanks

Review: I paid $950 on July 28, 2014 with plans on starting Pharmacy Technician class on 8/4/14. When I got home I seen that the school was advertising the class for $850 on [redacted]. When I called and spoke with [redacted] she told me that she would not honor the $850 special that they were advertising on [redacted]. Her exact words were "It’s like if you buy an item at a grocery store and you realize it was on sale, you can’t get your money back". So I asked her is class still starting on 8/4/14 and she said no they pushed it back til 8/18/14. I had a bad feeling about this "school". I called her back on 8/14/14 to see if classes were still starting on 8/18/14 and she said no they pushed it back to 8/25/14. I called the school on 8/20/14 because I seen that they were still advertising $850 for the course and I asked [redacted] again about my money and why I paid $950 when they been advertising $850 on [redacted]. She gave me the same grocery store line and said she would talk to the [redacted] about it who has left for vacation. I asked her will classes still be starting on 8/25/14 she said no they pushed it back to Sept 15, 2014. Mind you she never called me to let me know about these date changes not once. I had to call her weekly. At this point I was fed up because they have been advertising $850 since July when I paid $950, they had my $950 dollars since 7/28/14 and classes were supposed to start on 8/4/14 and they pushed it back til 9/15/14. I also purchased shoes and uniforms for this course that never took place. At this point who knows if classes will even start on 9/15/14? I asked for my money back. [redacted] told me to send something in writing. I faxed her a letter on 8/21/14 and 8/22/14 requesting a refund. I never heard from her. I called her Monday (8/25/14) and was told she would call me back because she was on the phone with someone. Hours went by and she never called me back. I called her back Monday evening (8/25/14) She claims she never got my request. I faxed the request on 8/25/14 for a third time. I called her Tuesday am (8/26/14) to confirm if she received my request. She said she did and would be refunding my money immediately. It is now 8/29/14 and I still have no received my refund. For all of this I could of enrolled at JSR Community college in Richmond, VA however I missed the enrollment date (8/25/14) dealing with PCI. I would like my money asap and like for my issue to be addressed. Thank you kindly.Desired Settlement: Refund my debit card that was used to pay $950.00 on 7/28/14, or send a check immediately. [redacted] stated that the deposit is non refundable but after all this hassle and PCI holding my money since 7/28/14, I would like $950.00 credited to my account or a check for that price.

Business

Response:

Thank you for informing me. I have spoken to [redacted] and she will be meeting with me next Friday at 1pm. During that time

she will receive a full refund.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was supposed to meet with [redacted] for a full refund today at 1pm. When I arrived she was no where to be found and had left instructions with her staff to refund me $800 instead of the agreed upon $950. At this time I am still owed $150.

Regards,

Business

Response:

I refunded [redacted] today as promised minus the

$150 nonrefundable fee for administrative. [redacted] was aware of this

Nonrefundable fee and signed off on it. This fee includes running a background check and getting her prepared

And registered for the program. This matter should be resolved now.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] was not in the office to refund me. Her Office assistant [redacted] withdrew $800 from my account instead of refunding me. So I am not waiting on two refunds totaling $1600 which still has not posted to my account. I was not aware of a $150 non refundable fee as [redacted] informed both me and the Revdex.com that I would receive a FULL refund. [redacted] has been holding my $950 since July 28th for a class that STILL did not start. And as of 9/12/14 I am now missing $1600 because her assistant did not know how to complete a refund properly so now I'm sitting here waiting on $1600 HOPING that [redacted] processed the refund properly being that she was having such a hard time doing so on 9/12/14. I guess it's safe to say that [redacted] will not be refunding me the additional $150 which means as of now I am out of $1750. This has been the MOST horrific experience I ever went through. I will be contacting [redacted] and[redacted].

Regards,

Business

Response:

Date Sent: 9/21/2014 9:22:09 AM

Please be advised all funds have been refunded to Ms. Roberts. Please check with her

To confirm. We have copies if the refund receipts if needed.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] still owes me $150.00.

Regards,