Professional Learning Institute LLC

As Ms [redacted] has stated, she willingly signed into contract on July 20th, Before signing the contract and before any monies were transferred, Ms [redacted] was required to read the business day cancellation policy and check a box and initial next to it, verifying that she has read and understood the policyMs [redacted] did not contact us via telephone until August 6th, after she had several conversations and logged into the program a minimum of times, as tracked by her IP addressAt this time, we re-explained the cancellation policy to Ms [redacted] and offered for her to allow a family member or friend to take over or assist her with the remainder of the program but she refusedWe also offer to build her an affiliate website, taking the workload and assignments off her shoulders but she refusedMs [redacted] has had access to her contract from the day that she signed into services and this is the first time she has mentioned any issues with her contractIf Ms [redacted] is having issues viewing the signed contract, we are more then willing to email her a PDF copy or we can physically mail her a copy via ***Ms [redacted] has done a great job of being coherent, receptive, and understanding while going through the program and documenting her progress

Complaint: [redacted] I am rejecting this response because: The sales pitch was inaccurate I was given examples of online business that make a tun of money and I was encouraged to believe That I could do the same if I signed up with the organization After signing up and beginning the first week, I was informed that this type of success takes time It became real clear that what they promised could not be done in a ten week program They promised making your own website and finding goods to sell on it with only a few extra hours a week They also didn't mention that I would have to put more money out to buy producti asked the sales representative what I could sell I had no idea He said my coach would help me with that When I spoke with the coach, he said that he couldn't give me that type of advice because then he would have to give it to his other clients.the salesman promised personalized attention after the sale on a weekly basis but never calledThis organization hunts you down Finds your weaknesses and exploits them to make a sale I tried to quit on several occasions and they sweet talked me out of quittingafter beginning the program, it confirmed what I already knew This corporation is a farce Sincerely, [redacted] ***

Client signed into contract on April 11th, The client's program included personal sessions with a business development coach, access to website builder software, additional marketing and ecommerce research tools, and unlimited ongoing support from our staffBefore signing the contract, several hours were spent explaining to the client the program and services they were purchasingClient then read the entire contract, checked a box and typed their initials, confirming that they had read and understood the agreed upon services and contractSigning of the contract cannot be completed unless the client verifies understanding of the contracted servicesWe notify all clients that companies, both affiliated and not, may contact them and offer additional servicesThe customer service team also makes it clear that no additional investments are required and any services outside of their program with PLI are purely optional April 13th, First Coaching Session April 20th, Second Coaching Session April 25th, Client alerted us to calls from other firms requesting additional fundsIt was explained again that these services were not required and informed the client that, beyond their initial investment, they did not have to purchase any additional servicesClient was aware that, while running an on-line business, she may receive contact from 3rd party groups attempting to sell additional services April 27th, Third Coaching Session May 10th, Student requested that we place her account on hold for health reasons It was communicated, on several occasions, before the client joined and during the scheduled coaching sessions, that this was an eCommerce program and the expectation is to sell product online or work with retails who profit through salesThis was not a concern raised by the client at any time prior to this disputeClient claimed personal issues, not service issues, were temporarily impeding their ability to continue the programSeveral different solutions were presented to the client, at no additional cost, as well as the option to place the program on hold until they were able to continue May 20th, Account was placed on hold Client put her account on hold, citing that she would inform us when she was ready to continue services July 26th, Received email alerting us to Revdex.com complaint and distress from client July 26th, Contacted client to review their concerns and offer further assistanceOffered fair and viable solutions that addressed the client's concerns and honor both parties commitments to the signed and agreed upon contractPer our contractual obligations, services have been rendered, the client is outside of their day right of rescission, they elected to go on hold on 5/10/16, and we attempted to offer additional resources/negotiate a positive resolutionClient agreed to a scheduled call, set for July 28th, to come to a resolution with PLI July 28th, – Left a message concerning the conversation on July 26th, hoping to come to a resolution July 28th, – Reconnected with client after they called back in due to a, “missed call,” from our numberAfter reminding her that we had an appointment to follow up on our July 26th appointment, the client decline our offers for additional assistance and a positive resolution and hung up on the associate handling the situation We are committed to a solution that satisfies the client's needs and have presented the client with options that would allow for positive resolutionWe will continue our commitment to the client's success and satisfactionWe will continue to extend our resources to assist this client in reaching her goals

Complaint: [redacted] I am rejecting this response because:I ihave contacted my POA as I have misplaced my notes and can't remember where they areHe has a copy of all notes and information regarding my contacts with this companyHe stated that I asked for a copy of the contract from Mike and that I let Mike know on 8/that contract could not be accessed and was told that a copy would be sent to me by emailI am documenting this while on the phone with himI was told according to my notes by Mike that if company built my site I would not receive any monies from it even if it was sold to someone elseAccording to my POA my noted indicate his response to my question about that was no money would be mineI don't have family to take overSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: PLI's response blatantly omits the contact that they made to me on 8/26/2016, where they contacted me and connected me to a representative named Vince who tried to sell me access to a drop-shipping web site, through a company called Key Service Group, for an outrageous price of $6000.00, which I rejected (the initial "Welcome to coaching" e-mail gave me the impression that this service was included in the initial $that I paid on 7/25/-- see attachment)It was at that moment that I came to the conclusion that this PLI program was a scam that employed a form of systematic gouging to swindle people out of thousands of dollars & give nothing of substance or value in return, as well as ceased contact with PLI, and stopped accessing the PLI website (which many of the links are broken, anyways), and have not accessed the PLI web site since 8/26/Other complaints to the Revdex.com that are on this site clearly show how PLI's scam victims have been systematically swindled from anywhere to $10,to $30,000, even though PLI promises in their initial contact that their clients would have everything that need to be successful with the initial fee that is paid, and their clients would make their money back in a short time to cover their initial investment (in my case $3500.00) but this is FALSEI have been in contact with PLI, both on 11/19/and 11/21/and told them in no uncertain terms that I wanted no further contact with them and I wanted my $refundedAs for PLI's statement to the effect of "client has not utilized resources" , all that they're really telling anyone, in my particular case, is that I'm refusing to be scammed out of more money through them and their affiliates, like they have done to their other scam victims that have made complaints on the Revdex.com siteThe only satisfactory resolution is to be refunded $3500.00, in full, and I want no further contact with this PLI scam outfit.Sincerely, [redacted]

The client signed into contract on February 20th, for website development and marketing servicesThis contract included a hosted ecommerce website, social web creation and training, website optimization and marketing, and supplier assistance All services were provided to the client in prompt fashionMr [redacted] worked regularly with a dedicated account manager and our training staff on multiple occasions while fulfilling these servicesThe client received all of the contracted services and full training on every aspect of the program as services were fulfilled 3/27/Full Custom Site Launch – The client's website was officially launched with products from a supplier that PLI helped connect the client with 4/9/Website software tutorial – The client received training on the basic operations of the website and software 4/17/Product and Supplier tutorial – The client received training on adding and replacing products on his site through his chosen supplier 4/21/Standard SEO package/marketing completed – Website optimization program and verification completed and delivered to the client 4/28/Social marketing tutorial (Facebook) – Part one of the social web programCompleted business Facebook page and trained client on its use 5/5/Social marketing tutorial (Twitter) – Part two of the social web programCompleted business Twitter page and trained client on its use 5/19/and 5/20/ Blog/content marketing tutorials- Part three of the social web programCompleted business blog setup and trained client on its use -At this point, all contracted services were completedMr [redacted] stayed in regular contact with his account manager after the services were fulfilled.- 11/1/- 4/1/Client stopped paying hosting feesAfter months without hosting fees the website was disabled 4/7/Client voiced concerns with PLI 4/7/Called to address concerns – Left Message/Sent Email 4/11/Successful scheduling for phone appointment 4/12/Reviewed client's concerns – Client requested to transfer hosting and declined our offers for additional assistanceExplained that we are contractually obligated to host and maintain the client's websiteTo release the files and allow another company to take over services, we would need the client to sign a release of liabilityClient declined the release form, It was further communicated that we need the release of liability as we are not liable when another company services a website that we are contractually bound to host and maintain Client was provided with the options of continuing with us (at no additional cost to him other than monthly hosting) towards bettering his website or signing the release of liability and release the files for outside hosting 4/22/Requested followup time to speak by email 5/5/Established phone contact with the clientMaintains claims that the website and services were not as describedReviewed and clarified the details of his projectContinued to offer additional, no cost, assistance to further his cause and satisfaction Client, again, declined both plans to move forwardExplained, again, that we are bound to host and maintain his website until he releases us from obligation/liability Explained options once again and informed the client that we have two optionsWe would be happy to continue working with him, or he can go to another host, providing he releases us from liabilityRequested that he think it over and inform me of his decisionAlways maintained that we would support his decision -Client was silent during the month of June.- 7/7/Attempted to reconnect with client as they had not responded with a decisionNo answer/Sent email 7/8/Emailed client requesting a time to speak, reiterating our options in detail We are committed to a solution that satisfies the client's needs and have presented the client with two options that do soSign a release of liability so the website can be transferred to another web hosting firm or continue to work with us towards the betterment of their business, at no additional cost (other than monthly hosting fee) We continue to be committed to the client's success and satisfactionWe will continue to extend our resources in order to assist the client in reaching his goals

Complaint: [redacted] I am rejecting this response because:The company never gave my any information nor steps to follow in recgards to closing my accountI never used any of their products nor servicesIt is unimportant what my reasons for wanting to close the accountAn Unconditional Money Back Guarantee (UMBG) means that I can close the account for any reason whatsoever and receive a full refundThey did not honor that nor did they ever give me a copy of the UMBG when I requested it like they said they would do the next dayThey give you an hour to make the decision to open an account "because this is a limited time offer with a limited number of sports" no time to research any of their claims of "verified proven systems and results" which are all fraudulentThey say they are a learning institution and when you don't have any desire to except the hopes and dreams that they want to force except, they make up les and accusations against the person that they claimed to want to "help"This institution is nothing but a scam and ponzu schemeThey never had any intention of helping me do anything, nor returning the money that they con/stole from meA reputable institute would do what they claim and give someone their refund if an consumer decided against using any of the products or services that they offerPLI did NOT do thatThe only reason I opened the account in the first place was because of the UMBG, they falsely claimed to have and honorThey never provided me with anything and will not give me a refund so that is the only fact of this caseThey are dishonest, conniving, swindlers that are only in business to steal money from people that don't know any betterThey should be given a FFF rating by the Revdex.com any all people should know to stay away from the dishonest, immoral thievesNo one should have their hard earned money taken from them when they get nothing back but rejection and disappointmentPLI's actions amount to nothing more then identity theft,and bullyingThey never had any intention of giving me my money back which is evident by the fact that I have not seen one single pennyThey run your credit report and financial records so they know exactly how much money to swindle you out of, and they don't take no for an answer Sincerely, [redacted]

The client signed into contract on July 25th, for an ecommerce training program that included active sessions with an expert, unlimited ongoing phone and chat support, access to our e-library of resources, and all the necessary tools required to succeed with the programBefore signing into contract for PLI services, the client spent a lengthy amount of time on the phone with our representative prior to doing soOur representatives reviewed the program and what the client should expect during their time with PLIAfter the client decided to purchase the program, this information was further reviewed by their designated Client Success Manager with them verbally and in the form of an emailThe client did not voice any concerns with PLI during their training program, during any of the quality control calls, or in response to any of the numerous emails sent to themAs of the clients 4th active session, based on the clients feedback received , they voiced satisfaction with the program and they were making clear progress towards their goals Professional Learning Institute is very transparent about our affiliate partnerships and the optional nature of their servicesDepending on the needs of their business, clients are looking for the specific services offered by other e commerce service providersWe make it know both verbally and in writing that the client may receive business inquiries from our affiliate partners, as well as unrelated firmsAny and all services/resources necessary to succeed with PLI are included in the client's original contract and covered under their guarantee of satisfactionAny and all services offered by 3rd party companies, both affiliated and unrelated, are completely optional and are not required to complete this training course From the date of sign up to their last session, the client did not voice any concerns with services provided by PLIThe client made forward progress towards their goals before filing dispute against their services shortly after their final session 7/25/Established Contact - Welcome Call 7/25/Welcome Info Email 7/26/Left Message 7/26/Sent Email – Update and Scheduling 7/27/Received Email – Client confirmed scheduled appointment time 7/27/Received Email – Client sent over standards and goals for program 7/27/First Active Coaching Session 7/27/Sent Email – Session Recap 7/28/Received Email – Assignment Prep 7/28/Sent Email – Successful Response Assignment Prep 8/3/Second Active Coaching Session 8/3/Sent Email – Post session followup and recommended assignments 8/5/Received Email – Assignment Prep 8/5/Sent Email – Successful Response Assignment Prep 8/9/Left Message – Quality Control Call 8/9/Sent Email – Quality Control Email 8/10/Third Active Coaching Session 8/10/Sent Email – Post session followup and recommended assignments 8/17/Fourth Active Coaching Session 8/17/Sent Email – Post session followup and recommended assignments 8/22/Established Contact - Quality Control Call – Client voiced satisfaction despite slowed developmentDefinitely making progress 8/24/Fifth Active Coaching Session 8/24/Sent Email – Post session followup and recommended assignments 9/6/Left Message – Client has not been using resource libraryFollowup to remind them that they have several lessons and resources still available to them 9/6/Sent Email – Quality Control Email – Survey and resource reminder After the last Active Session, the client only logged in the Client Dashboard three timesThis triggered a followup responses from us that received no replyClient completed their Active training program, was beginning to reach their goals, and never made any issues apparent to PLI during the numerous conversations between partiesClient has not utilized/leveraged all of the other unlimited usage resources, outside of the active once per week training with the designated Coach, to further deepen and expand knowledge needed to achieve desired goals As stated within the contract and in accordance with our guarantee of satisfaction, we are committed to assisting the client in achiever his goalsWe will continue to provide additional resources and support to the client, until satisfied, at no additional cost to the client(beyond that of the monthly access fee) This holds true today and if the client has any unresolved needs, our Client Success Team is here to continue to support him in all ways possible

Client requested that her account be placed into suspension while she was working her regular job The client signed a hold agreement on March 23rd, As the client stated, the coaching was good but you would need to put time and effort into a program like thisShortly after starting her program, the client went on a voluntary hold and hasn't placed any effort into her program since that time Clients are definitely entitled to ongoing support while they are actively participating in our training program To claim that support was not provided or that services would be ineffective while failing to participate or take advantage of the resources provided is unfair to the business To date, the client has not contacted PLI with any issues regarding the program or to reactivate her account.If the client has a concern, we encourage them to open a dialogue with us

Complaint: [redacted] I have just reviewed a copy of the contract and do not have any recall of the details noted in the contractI don't remember much of the contents noted including day refundI will have to ask my POA to reviewI do know according to my notes that I requested a copy of the contract with manager I listed as MikeMy notes indicate that I asked for copyvas the link in my email would not link to the contractAs to the other information I don't have recall of ? Affiliate siteIs the company willing to provide assistance that I will require due to my illness with memory lossI will have to have additional time and resources from the company per my MD in order to run any businessWhat type of commitment will be made to help me? This is why I asked for refund as I have difficulty with my ability to process and recall information and do not have anyone available to assist me on a day to day basis with this businessII need some type of response as to specific help that Wii me required in order to work if no refund is madeI am rejecting this response because:Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: For starters yes I signed a contract, the person I spoke to sent me the link to the contract, he was reading part of it and stated to initial here and there and sign and when I signed it (without me being able to fully read everything on my own) it was gone the minute I signed it and no way of getting a copy of what I signedWhen I spoke to Max B he stated that the contract gave me days to say I wanted to cancelWhen I tried to pull up the link with the contract to see what it all said it stated I had already signed it and could not pull up the linkAs I explained in my initial complaint that I had family member that I needed to take care ofYes this is not there fault but at the time I signed the contract I had every intention of taking the course, but I an situation came up after the initial one meeting I had with the coach and I have no control over that as wellI would think that a company would understand that situations do occur in someone's life that they have to change what they are doing or plan on doingI work a full time job and I was going to do this to try to make some extra moneyWell things happened and to me family comes firstI am still working my full time job but after work I go and take care of my family member and I don't get home till after 9pm ESTThis is another reason I was not able to call the gentleman back when he left messages for me to contact himI stated that I have not idea how long I will be taking care of them and I feel I should be refunded my full amount of $as there is no way I can complete this and I don't feel this should be held for x amount of time as well per there requestThe only resolution for me is that I should be refunded my money Sincerely, [redacted]

Due to the sensitive client information contained within our contracts, we do not release contracts to agencies not directly affiliated with our clients or their financial institutionsThis client would have had several opportunities to obtain a contract copy including the date and time of signup, immediately following the signup, by post, or through his bank after initiating a disputeAt the base level – The client did not follow policy when closing his accountDue to the nature of the client's request, PLI was willing to circumvent policies to meet the clients needs if proper, legitimate documentation was providedVery similar to excusing someone with a doctor's noteThis request went unanswered and refused until PLI received, “an official,” email from someone attempting to dismiss the client from their investments and obligationsThis email was sent from a personal email address, contained several spelling and grammatical errors, and offered no contact information to verify authenticityPLI attempted to verify the legitimacy of this source, in an effort to work with the client's needs, and requested a contact number, official letterhead, or anything to prove its authenticity, but none could/would be providedOn several occasions, PLI attempted to work with this client to either resolve their needs or work with them to meet policies

There is no clarification because PLI never sent me anything.everything was over the phoneThey never sent me the documentation that I requested from themNor did they ever tell me anything that they wanted from me. NONE OF THAT Should matter anyway.THEY CLAIM To have A MONEY BACK SATISFACTION GUARANTEEThat is all that mattersMy reasons for not wanting to use their company nor services are immaterial, either they are a reputable company and will honor the agreement and return my money, or they are a fraudulent company that steals people's money and gives them nothing in returnThat's the bottom lineAny documentation that they give you is a fraudulent forgery because they never gave me anything

Complaint: ***
I am rejecting this response because:First off this business continues to ignore and misrepresent the facts as to everything and the way that things transpired!!That it has offered me the the costumer.Yes I signed into an agreement forgoing to down load a copy of the contract at the time, on the premise that I would be receiving a copy in the mail to read and go over.My story has never changed as they keep saying.I have not received what I signed on forAnd it is this company that continues to badger me for not continuing with their scamIf they really had a legit program, there wouldn't have been any issuesBecause they would have sent me the contract and I would have read over it and signed it and sent it back to them.As this is what was agreed toBut everything that transpired was because things were not what they were made out to be.After trying to discuss and work out some kind of compromise as my bank (credit card company) had suggested with Mr Robert S***! It was on from there with the way they treat their customers (clients) Atthis point I knew for sure, that this business is all about taking my money and not providing me with that, what I had signed on forSo therefor I proceeded with the dispute that I had filed with my credit card company.Even thought MrS*** had stated to me in our conversation that the bank would side with his companyAfter months he had convinced the bank that I had signed the contract because I had signed an electronic agreement not the actual contractin December the credit card company had asked me to send back the welcome package which I didNow I have absolutely nothing but my wasted time to show for what I had put into this ventureAnd after the treatment that this company has provided me the customerI am at the end of wasting my time with themI'm sure they will be relived at me saying thisThey did teach me a valuable lesson!!! Buyer Be Ware!!!Hopefully at some point the powers to be will catch up with this abusive business and they will get what they deserveHopefully not too many more unsuspecting consumers will be scammed in the meantime!!
Sincerely,
*** ***

p { margin-bottom: 0.1in; line-height: 120%; } { } The client signed into contract for an week ecommerce coaching and marketing program on June 2nd, This clients contract included active coaching sessions, access to our resource library, access to our web builder application, and
unlimited ongoing supportPrior to exchanging funds and enacting the contract, the client spent several hours with a PLI associate discussing ecommerce opportunities and training models that would assist the client in reaching their online marketing goalsAt the conclusion of that conversation, the client agreed to our program, policies, services, and price point through the signing of his contractOur program is designed to utilize current online marketing tools and resources for education purposes, allowing folks to learn the basics of ecommerce marketing and online business strategiesThe client was to meet with their designated ecommerce expert or, “coach,” a minimum of times while completing assignments within our resource libraryPLI cannot and will not guarantee any level of success based on our program, but we will continue to work with clients until they've reached their personal level of satisfaction with our servicesAll clients are entitled to additional time, resources, and materials, at no additional cost, in order to successfully complete their programThis is a guarantee from the client's services agreementThe client began their regular coaching sessions on June 8th, and completed their 8th and final session on August 17th, The client was granted additional sessions, at no cost, after the final contract sessionUnfortunately, while the client did stay in regular contact with us and took advantage of the active sessions, they only logged into their user account on separate occasionsAlthough not guaranteed, a client's success is largely dependent upon their continued use of our resources and active management of their personal campaigns while we work to guide them and offer the necessary resourcesAveraging logins per coaching session is far below average for our clients and we regularly attempted to assist and encourage this client to use the resources at their disposalWhile contact with the client occurred regularly, the client often complimented our coaching staff, but took issue with our recommendationsThis means the client held himself back over logging in, following the expert advice, and focusing on making forward progress with our ongoing supportWhile the client had access to our web builder application, website design was not a part of their contractWe allow access for client's who are looking to expand their existing online reach, after successful completion of the basic programThis is a tool we offer, in house, for convenience as the client can bundle a website option with their current subscription costs and use the ongoing support for application assistanceOn several occasions we made attempts, that far exceeded the contracted services, to assist this client in making forward progress with their programThis included additional coaching sessions and waiving the client's subscription/hosting fees for several monthsWe would be happy to continue working with this client in an effort to reach their goalsPLI made attempts to reach out to the client after receiving the aforementioned letter on November 28th, 2016, but the client was refusing all phone contact from PLI

Ms*** *** received a copy of her contract on 7-20-15, when she originally signed into contractMs*** was sent another copy of her contract via email and also physical mail on 9-16-We were unaware that Ms*** desired another copy of her contract until she made her request in this complaint. When Ms*** brought her medical concerns to our attention, one of the options we offered to her was to have us build her an affiliate website in an attempt to free up the course work portion of the programWe explained that any and all proceeds from the site would go directly to her and we would have no control over the sites monetary valueWe are in no position to make any claims of how much money Ms*** has the potential to makeThis conversation was not meant to make Ms*** think that she could not make a profit or that we would take any proceeds from herWe hope that this clarifies Ms***'s monetary concerns about having an affiliate website built

p { margin-bottom: 0.1in; line-height: 120%; } The client signed into contract on February 13th, for an ecommerce development, marketing and training program that includes full custom ecommerce website design, SEO marketing efforts, and ongoing training for both the software and ecommerce
standardsThe client made a request to cancel services citing several incredible reasons for closing the contractPLI will not disclose the client's reasoning in this forumThe client enacted a contract that verified his understanding of the program itself, the pricing, and the policies thereinThis included the cancellation policy and how to follow it. After speaking with the client, various details of the client's story were inconsistentThe details of this complaint don't even match those provided to PLI at the time of the client's cancellation requestSeveral attempts were made to circumvent the standard policies and honor this client's requestIn the event that the agreed upon policies will be ignored and an account is to be closed, we request additional information from the client that verifies an immediate need to cancel servicesUnfortunately, the client was unable to verify his claims or supply the necessary documentation to prove his casePrior to his request, the client voiced no concerns or issues with PLI services or pricingPLI has made every attempt to work with this client towards a positive resolution but the client has not been forthright or willing to work with us in a professional manner regarding their request

p { margin-bottom: 0.1in; line-height: 120%; } The client signed into contract on December 16th, for a week ecommerce coaching and training programThis program included active weeks of one-on-one ecommerce coaching, access to our web builder application and unlimited ongoing support
Prior to enacting the contract, the client spent several hours on the phone with a PLI associate, via recorded line, where they reviewed the client's ecommerce goals and the services offered by PLIAt the conclusion of this conversation, the client agreed to the services, pricing, and policies by initialing various fields within the contract, signing at its conclusion The client completed their active sessions on January 30th, and were awarded an additional session on February 6th, after the client voiced satisfaction with the services rendered and simply wanted additional assistanceThe client did request a copy of her contract on March 13th, A copy was immediately sent out by email after receiving the requestPrior to and immediately following this contract request, the client never voiced any real concernsThey needed additional assistance from time-to-time, but the client maintained a positive working relationship with PLI staff After the client's final active session - no real support inquiries or concerns were made that would fall outside the, “general inquiry,” field of support. After the client's contract request - no requests for additional assistance, no account logins, and no use of resources or support channels were logged on the account PLI would be happy to continue working with and supporting this client, but we need the client to address actual concerns with us so we can resolve their issues accordingly and continue honoring the guarantee of ongoing support within their contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI should have ask more questions before signing the contract The fact that I'm a senior citizen and a widow, I should have ran it by my son first My bad! The only thing that really upset me was the way I was encouraged that I could reach my goals so I kept going I will be using the support team even though I can't phone them and will have to communicate by email.
Sincerely,
*** ***

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The information and services included in PLI’s programs go well beyond the active coaching and teaching sessionsPrograms, like the one this client enrolled in, include a vast resource library, unlimited ongoing support, builder access, and much moreThe active sessions that the client kept are just a fraction of the overall services offered or included within our program
This client regularly voiced satisfaction with the information obtained from our servicesWhen the time came to build on the knowledge gained from the active sessions, PLI was ready, willing, and offering to continue assistance as the client developed and utilized the resources providedUnfortunately, the client declined to continue working with our training team, did not take advantage of the additional resources, and elected to voluntarily exit the program when we last attempted contact on November 17th,
There are no hidden fees associated with PLI programsAny and all fees are clearly discussed with the client prior to signing into contractAdditional fees would only occur if a client signs into a service agreement with a third party companyWe remind clients that any and all third party services are optional and not required to successfully complete our program
This client is covered under our guarantee of satisfaction on services and we will continue to offer ongoing support, services, and resources at no additional cost, outside the agreed upon member fee
Our commitment to this client's success hasn't changed and if there are any unresolved issues, our client success team is ready and willing to continue their assistance