Professional Learning Institute LLC

As Ms. [redacted] has stated, she willingly signed into contract on July 20th, 2015. Before signing the contract and before any monies were transferred, Ms. [redacted] was required to read the 3 business day cancellation policy and check a box and initial next to it, verifying that she has read and...

understood the policy. Ms. [redacted] did not contact us via telephone until August 6th, after she had several conversations and logged into the program a minimum of 8 times, as tracked by her IP address. At this time, we re-explained the cancellation policy to Ms. [redacted] and offered for her to allow a family member or friend to take over or assist her with the remainder of the program but she refused. We also offer to build her an affiliate website, taking the workload and assignments off her shoulders but she refused. Ms. [redacted] has had access to her contract from the day that she signed into services and this is the first time she has mentioned any issues with her contract. If Ms. [redacted] is having issues viewing the signed contract, we are more then willing to email her a PDF copy or we can physically mail her a copy via [redacted]. Ms. [redacted] has done a great job of being coherent, receptive, and understanding while going through the program and documenting her progress.

Complaint: [redacted]
I am rejecting this response because:The company never gave my any information nor steps to follow in recgards to closing my account. I never used any of their products nor services. It is unimportant what my reasons for wanting to close the account. An Unconditional Money Back Guarantee (UMBG) means that I can close the account for any reason whatsoever and receive a full refund. They did not honor that nor did they ever give me a copy of the  UMBG when I requested it like they said they would do the next day. They give you an hour to make the decision to open an account  "because this is a limited time offer with a limited number of sports" no time to research any of their claims of "verified proven systems and results" which are all fraudulent. They say they are a learning institution and when you don't have any desire to except the false hopes and dreams that they want to force except, they make up les and false accusations against the person that they claimed to want to "help". This institution is nothing but a scam and ponzu scheme. They never had any intention of helping me do anything, nor returning the money that they con/stole from me. A reputable institute would do what they claim and give someone their refund if an consumer decided against using any of the products or services that they offer. PLI did NOT do that. The only reason I opened the account in the first place was because of the UMBG, they falsely claimed to have and honor. They never provided me with anything and will not give me a refund so that is the only fact of this case. They are dishonest, conniving, swindlers that are only in business to steal money from people that don't know any better. They should be given a FFF rating by the Revdex.com any all people should know to stay away from the dishonest, immoral thieves. No one should have their hard earned money taken from them when they get nothing back but rejection and disappointment. PLI's actions amount to nothing more then identity theft,and bullying. They never had any intention of giving me my money back which is evident by the fact that I have not seen one single penny. They run your credit report and financial records so they know exactly how much money to swindle you out of, and they don't take no for an answer.
Sincerely,
[redacted]

Complaint: [redacted]I have just reviewed a copy of the contract and do not have any recall of the details noted in the contract.. I don't remember much of the contents noted including 3 day refund. I will have to ask my POA to review. I do know according to my notes that I requested a copy of the contract with manager I listed as Mike. My notes indicate that I asked for copyvas the link in my email would not link to the contract. As to the other information I don't have recall of ? Affiliate site. Is the company willing to provide assistance that I will require due to my illness with memory loss. I will have to have additional time and resources from the company per my MD in order to run any business. What type of commitment will be made to help me? This is why I asked for refund as I have difficulty with my ability to process and recall information and do not have anyone available to assist me on a day to day basis with this business. II need some type of response as to specific help that Wii me required in order to work if no refund is made. I am rejecting this response because:Sincerely,[redacted]