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Professional Sports Authenticator

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Professional Sports Authenticator Reviews (73)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company is lying and skewing facts in an attempt to NOT TAKE RESPONSIBILITY for their bad business practices.I opened a case with my bank to dispute the charges in response to the company IGNORING MY EMAILS for the better part of months, The company only responded when I disputed the charges and they were forced to respond (Processing "countless" items is not a valid excuse for ignoring a customer when something goes wrongno matter how many times you try to paint that picture.)The representative refused to offer any solutions until I dropped the claim with my bank Not only is this borderline EXTORTION, but it would put me back to square one: Emailing and emailing and hoping/begging for anyone to respond, with zero recourse if they choose to start ignoring me again The representative threatened to void all of the authentications for the entire order I am fine with them voiding all of the authentications, if they provide a refund for the entire order You can't void the entire order, but still keep all of my money.They claim that I am only out of $because they forgot to photograph/inventory the items and send the authentication letter This is the equivalent of selling me a stolen car and not including the pink slip Then saying "Because we didn't include the pink slip, we will refund $because that's all it costs to get a new pink slip." You are missing the point Without the pink slip/car title, a car is worthless Without the Authentication Letter, these items are worthless.Bottom line, I do not want to do business with your shady company Void all of the authentications, as you threatened, and provide a refund for the entire order I'd like to put this behind us Regards, [redacted] ***

This customer reached out on Friday, September 29, and spoke with our Customer Service Manager directlyShe is currently in the process of having one of the signatures reviewed, but the customer submitted this complaint before even receiving our response.Given that this is an ongoing situation and
our Customer Service Manager has been more than willing to work with the customer, we would appreciate a reasonable amount of time to respond to the customer in order to resolve this directly and, hopefully, amicably

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[You refuse to investigate my complaint against your company and keep stating that the same cards were processed and sent back to meYou weren't even part of the grading process of my cards so how can you keep saying thatYou (***)] stated to me while on the phone with me you could go back and view the video tapes from the office but now are even refusing to do thatI received some cards back that had bent corners, so the impossibility of your staff of even dropping any of the cards is ridiculousI in fact have complete scans of all the cards submitted to you that was taken the moment I purchased these cards in April of this yearSo to refuse to even offer to investigate my allegations is unrealAs I told you before my next step has already been put in motion with delay but will be done I assure you because I will not stop until my complaint is investigated or resolvedAll you had to do is to satisfy my one request and this would have been resolved, but now it will play out and your company will be held responsible for their actions.]
Regards,
*** ***

Prior to receiving this complaint, our Customer Service (CS) Manager had attempted to get a hold of this particular customer to discuss the matter, but she had not made contact as of yet. In response, the CS manager has stated that she will attempt to reach out yet again to discuss the
situation with the customer directly and hopefully resolve the matter satisfactorily

*** is a third-party authentication service for various types of collectiblesPeople submit items to our firm seeking our opinion of the items as it relates to their authenticity and, sometimes, qualityIn our years in the hobby, *** has processed over million cards and collectibles with a
cumulative declared value of over a billion dollarsWe are the preferred choice of collectors, dealers, and auction houses worldwideIn this complaint, the customer is claiming that one of our Customer Service (CS) representatives told him we would finish filling out his formHowever, ***’s standard protocol at shows dictates that the customer fill out their own submission form(s)Once this is done, they must also sign the bottom of the form agreeing to the Terms & Conditions and accepting full responsibility for completely and accurately filling out the submission form(s), which the customer did signThe reason for this is to ensure that we do not receive incorrect information (i.e., especially in terms of return shipping, quantity, and value); moreover, our foot traffic at shows is typically heavy and we simply do not have the time to fill out forms for our customersSince the customer did not fill out the return shipping information on his form, it is then protocol to default to the address on the accountThe customer is now stating that he no longer lives at the address on file; however, *** had no way of knowing this unless: (a) he calls and updates his address with our CS department directly, (b) he logs onto his account online and updates the address himself, or (c) he checks the “permanent change of address” box on one of his submission formsSince he did not do any of the above, *** assumes the information on the account is still valid and refers to it in the event that the customer fails to include shipping information on a formAnd this is precisely what was done in this instanceIf the customer failed to update his account information with us, *** cannot be held accountable for that lapseIn terms of his experience with our CS department, our CS Manager attempted to reach out to the customer and resolve this matter amicablyThe customer did not give the manager a chance to speak, let alone propose any resolutions (which we would have done simply as a courtesy to him as a customer)However, due to his inability to remain respectful and calm with our staff, we were forced to end the call and our professional relationship with this particular customerWe consider this matter closed as a result

As stated previously, PSA/DNA is a third-party authentication service, so we must remain un-biased when
examining items submitted to us for authenticationAs much as we value our customers, we cannot simply rely on a
customer’s word regarding the history of an item as they obviously have a
vested interest in having the item passAs such, we base our opinion on the
item in handSo again, in this instance, our experts provided their honest,
professional opinion based on the item that this customer submitted for examination
And this is all we advertise as our service both on our form and website
As
for the Letter of Opinion (LOO) that was provided to the customer regarding his
item, our company actually listed (numerically) the various factors that prevented
our experts from certifying the autographsDue to our privacy policy, we
cannot share this letter with anyone except the customerHowever, if he
provides a scan to the Revdex.com, it will clearly show that we explained why the
autograph did not pass our authentication processWe understand if he’s upset
about the outcome, but this is our professional opinion
Finally,
as stated in item # under our Terms and Conditions (see attached submission form as reference), the fees paid to PSA/DNA
are non-refundable once the autographed item begins the authentication process
Plus, we make it clear both on our website and our forms that we are providing
an opinion-based service (see item # under Terms and Conditions)Ultimately,
the customer signed the form in agreement to these terms and PSA/DNA did in fact provide the service it advertises in full

Our company provides third-party authentication services for various types of collectiblesPeople submit items to our firm seeking our opinion of the items as it relates to authenticity and, sometimes, qualityWe have been in business for over years and have certified over million
collectiblesIn response to this complaint, PSA/DNA acknowledges that the initial request for a letter upgrade on five of the customer’s items was not performedOur company processes countless items daily, and mistakes can and do happen on occasion, especially when human involvement is at handWe certainly apologize for the oversight; however, our staff has been more than willing to rectify the error and has already reached out to resolve this matter in an amicable wayPrior to this complaint being submitted, our Customer Service Manager had offered a refund on the initial service not rendered (which comes out to a total of $50), a completion of the letters as a courtesy (provided we can obtain images of the said items), and even offered a conciliatory $voucher for any inconvenience this ordeal had caused In response, the customer has opted to open a case with his bank disputing the original charges, and our company protocol now demands that this issue be resolved before we take any further steps issuing a refund or voucherTherefore, until the chargeback issue is resolved, we cannot take any action on his accountOur Customer Service Manager is currently awaiting the customer’s response on this end in order to proceedWe are more than willing to rectify the matter as long as the customer is willing to accept our reasonable and more than fair resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[*** is stating they are at no fault at sending theProvide details of why you are not satisfied with thcarfs since they claim I have failed to update my accountI spent time updating my account with account specialist *** ** *** while working on order *** on 11/22/which is well before the date of the 12/package delivery to the year old addressAlso, when I spoke to the supervisor several times, she never gave a resolution and even excusesI even begged her for a different supervisor to call me and speak to me but I was denied repeatedlyI left my number for a call back but was never called backWhen I became frustrated the one time, the manager said she was done speaking to meTo this day, no other rep has agreed to speak to me
Regards,
*** ***

PSA is a third-party authentication service for various types of collectiblesPeople submit items to our firm seeking our opinion of the items as it relates to authenticity and, sometimes, qualityWe have been in business for over years and have certified over million collectiblesIn this
complaint, the customer is upset about the time that it has been taking for his orders to get processedPSA completely understands his frustration, and we are working to resolve delaysHowever, it must be clarified that the customer is ultimately paying for the grading service itself (i.e., the rendering of a numeric grade on his cards), not the turnaround timePSA does not offer guaranteed turnaround times on any of its servicesAll turnaround times are estimated, and this is clearly stated both on our website and submission formsSometimes orders get done faster than the turnaround time listed, but when the submission influx is high, turnaround times are affected and orders can take substantially longer to get completedPSA is currently experiencing the latter and we’ve explained this to the customer in hopes of shedding light into the situationThat said, we are not dismissing the customer’s concerns and we would be happy to make it up to him in some fashion as we do honestly value his businessPSA will reach out to this customer directly to attempt an amicable resolutionA refund, however, will not be issued for grading services that were in fact rendered

It is standard procedure for our Customer Service and Problem Order reps to request address changes via email and to notate and/or save any correspondence with customers in our internal databaseIf a customer calls to update even a phone number on their account, we notate it in our system for tracking and accountability purposesAnd for address changes specifically, we request a follemail for identity verification purposesIn this rebuttal, the customer is now claiming that he corresponded with *** ** *** regarding an address change while resolving an issue with sub # *** in NovemberUpon receiving this information, we did our due diligence and looked into the matter and found that the customer did correspond with *** ** *** on 11/29/regarding the aforementioned submission (see attached email)However, as you will note, the email response we received and filed did not mention anything regarding an address changeAs stated before, our reps are trained to save all correspondence and ** *** did in fact do this per company protocolIf the customer had requested an address change, this would have been recorded at the same time, yet this was not the caseAt this point, all we can assume is that the customer did not request this address update with any of our reps and we consider the matter closed*** cannot be held liable for a customer’s failure to update his own account and/or fill out his form completely as is requested of all customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are not stating the facts correctlyThe cards in question were given a grade of "N4" which means Questionable AuthentictyWhen I called the company to inquire what that exactly meant, they stated they are not saying the autograph is not genuine but they cannot make a determinationI advised them these autographs were obtained in person and the manager reiterated, we are not saying the autographs are not genuine but that we cannot make a determination and that is why they were going to reimburse the fees chargedAs per the company website their definition of an Ngrade means questionable authenticity and not genuine signature or fakeYou can view their website to confirm the accuracy of what I am sayingThe autographs they deemed as Npassed authenticity with one of their competitorsLet me reiterate they are not being truthfulIn their response they said if they cannot form an opinion they will zero out the fees and this is exactly the case hereThank you
Regards,
*** ***

PSA is a third-party authentication service for various
types of collectiblesPeople submit items to our firm seeking our opinion of
the items as it relates to authenticity and, sometimes, qualityWe have been
in business for nearly years and have certified over million
collectibles
In regards to the original complaint, Mr*** has already
received a final response from PSA and we consider that matter closed
At this point, the complainant is now re-opening the case
with a different allegation: stating that we are retaliating against him by purposefully
removing his items from our Population ReportThis is completely untrueIf
the complainant checks the PSA Cert Verification database on our website (***), he will
find that every one of his certs is still active in our systemHere’s one of
the items as an example: ***
However, it must be stated that upon receiving this new
complaint, it came to our attention that the items are in fact not showing up
in the Population Report for some unknown reasonAs with all computer systems,
technical issues can arise, but this does not indicate that we removed them on
purposeOn the contrary, it is clear that this is a technical problem because the
items are still showing up as active in our main databaseAs its name states,
the Population Report is simply a report, but technical issues can occur on
occasion and customers simply need to reach out to our Customer Service team so
it can be addressed
Ultimately, the complainant’s certification numbers are
valid and can be verified online via the link providedHowever, we are currently
investigating the issue with the Population Report so it can be rectified, as
it’s clearly a technical issueIf the customer wishes to sell his items, he
can direct buyers to the appropriate page in the meantime: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
To Whom It May Concern,After taking a few days to calm down, I realize that I overreacted about my complaint of reviewing the authenticity of the item that I sent in. I would like to apologize for being rude, and while I don't necessarily agree with your policy and position on reviewing authenticated items, I do respect and understand it. I have been under a lot of personal stress lately and I unintentionally directed that towards Stacy, the customer service manager. Please forward this apology to her if possible. I am withdrawing my Revdex.com complaint (they are closing it as "resolved") and have asked them not to publish it. I apologize for any offense and inconvenience this may have caused. Thank you.Respectfully,*** *** Regards,
*** ***

PSA (which includes PSA/DNA) is a
third-party authentication service for various types of collectiblesPeople
submit items to our firm seeking our opinion of
the items as it relates to
authenticity and, sometimes, qualityWe have been in business for years and
have certified over million collectibles
As part of our autograph authentication
process, PSA/DNA does indeed offer to provide a letter (for items submitted at
a fee of $or more) that includes an explanation of our experts’ findingsIn
this case, the customer sent us his autographed items to obtain an opinion on
their authenticity, our experts examined the autographs, they were deemed not
genuine, and we thus generated an LOO (Letter of Opinion) as advertisedThis
LOO provided a detailed summary of the various factors that alerted our experts
during the examination and prevented them from certifying the autographs
Ultimately, the customer simply
appears to disagree with our experts’ findings as they were listed on the LOO
However, simply because the customer disagrees does not warrant a refund of any
sortThe fact that both autographs exhibited similar questionable
characteristics does not change the fact that the autographs were not authentic
in our opinionMany times rejected autographs will possess similar tell-tale
signs, so the LOOs may look similar or even virtually identical in some cases
In the end, PSA/DNA provided the
service that was requested and paid for: our experts reviewed each item,
rendered an opinion and provided a letter summarizing their findings as was
advertised

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As I stated before, I'm not questioning the opinion rendered with this complaintI'm questioning the details in which phrases from your website regarding the serviceHow can a "detailed explanation" and a "non-detailed explanations" be the same? over $receives a detailed and under $doesn't but I got both and the "details" were the sameExact same wordingFor example ALL cards got this same reason "Irregular Spacing between letters" how can a detailed and a non-detailed be the sameShould a detailed one (over $50) say irregular spacing between Letter A and letter BThat would be a "Detailed explanation"Your website says I would receive a detailed explanation but all explanations have the same generic wording
ALL details on both of the items in question have the EXACT same items on the non-detailed reportHow can you say that I would get a "Detailed explanation" when its the same wording as the non-detailed onesI went with your service because I expected and your website clearly separated that over $and under $would receive something differentWhen what I received was the exact same generic wording for the reasonsI definitely didn't receive a detailed explanation like your website says I would
What you gave me was very generic wording, Exact same wording on the over $and under $Nothing different in wording on the detailsjust general statementsSo therefore you didn't uphold your service of a "Detailed Explanation"
Thanks
]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and still find it unacceptableFor the second time I've pointed out and specifically ask how does one order get skipped over anotherPSA once again does not address this and avoids answeringPSA says that I'm using the Revdex.com as a venue to vent, I would point out PSA failure to address my question and NOT dismiss itThis complaint would not of been necessary if PSA have done more to prevent problems like these from happening
Regards,
*** ***

PSA is a third-party authentication service for various types of collectibles. People submit items to our firm seeking our opinion of the items as it relates to authenticity and, sometimes, quality. We have been in business for over 25 years and have certified over 29 million collectibles.This...

customer has submitted a complaint to the Revdex.com regarding our company’s decision to no longer do business with him due to his interactions with our staff on a previous matter.First, however, we must clarify what he claims was our “mistake” on this aforementioned previous matter. The customer submitted an order to our company using a free voucher, which comes with the purchase of one of our memberships. The submission form (page 1 attached for reference) had the following address listed: [redacted] Under the section for shipping (found underneath the address), the customer selected “[redacted]” as his preferred choice for a return mail carrier and inputted “[redacted]” as his account number, as customers cannot select [redacted] unless they actually have an existing account with them. Given this information, PSA then mailed his completed order to the listed address and did so via [redacted] as requested using the listed account number.Upon shipping the package, [redacted] then stopped the delivery and returned to sender stating on their website (https://tools.[redacted].com/go/TrackConfirmAction?tLabels=[redacted]) that “it could not be delivered as addressed.” At this point, the customer immediately assumed it was our mistake (i.e., that we shipped to the incorrect address) and proceeded to barrage our Shipping Manager with several emails berating our service, company, and staff. All of his emails were highly unprofessional, uncalled for, and rude, but our Shipping Manager continued to assist him regardless and did attempt to explain that we did ship to the address listed on the submission form. Once the package returned to PSA, we were able to re-confirm that we in fact did send to the correct address as listed on the customer’s form. And it was then, and only then, that we learned that the return had nothing to do with the address itself as the website stated: the package was marked returned due to an “invalid corporate EM [[redacted]] account.” Upon further investigation, we learned that the customer had simply entered his aforementioned free PSA voucher number ([redacted]) as the [redacted] account number and therefore this is what caused the shipping issue.Ultimately, this customer’s package was returned at our expense as a courtesy, but due to the manner in which he corresponded with our staff, we have decided to end our business relationship with him. As such, we have canceled his membership and will be refunding his membership fees. We have also returned his last order unprocessed and without charge. Lastly, it must be noted here that this customer has ended his most recent complaint to the Revdex.com implying that this last package we have mailed out may arrive “damaged,” and he makes this comment with no valid reason to believe or worry about this. This only serves to prove that this customer is constantly seeking a way to blame PSA for something, so we fully stand by our decision to cut ties with him to avoid any further problems. The decision is final.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com & PSA, From the moment the conversation started the caller ([redacted]) was on the defensive. I received no offers and I was barely allowed to speak. Each time I spoke I talked over and was basically told that I was wrong. My issues are no only about service ,But treatment. Throughout this ordeal I was treated like a 2nd rate citizen. I basically was told I paid my money and this is what you get. The company is well aware of its issues and still charges full amount for services. I would have been happy if a true resolution was given. This was not the case. I was told I paid for slabs and nothing more. My last order had 5 errors. How can we explain this? [redacted] didn't give me a chance. As a consumer I do not feel I received the treatment and services I deserved. I am unhappy and the phone call made it worse. Thank you [redacted]

PSA is a third-party authentication service for various types of collectibles. People submit items to our firm seeking our opinion of the items as it relates to their authenticity and, sometimes, quality. In our 25 years in the hobby, PSA has processed over 25 million cards and collectibles with a...

cumulative declared value of over a billion dollars. We are the preferred choice of collectors, dealers and auction houses worldwide.The complainant here is expressing his dissatisfaction with the length of time it took to complete his order. However, as we state on our website, submission forms, services fliers, and step-by-step submission center, the turnaround times listed are estimates and only include business days (not calendar days due to the fact that we are closed on major holidays and weekends). While our staff works extremely hard to process submissions within the time frame listed, the turnaround times are not guaranteed nor have we ever made this claim. In this instance, the customer’s order, which was submitted under our Regular Service with an approximated 10 business day turnaround, was received into our system on 9/13 and was completed on 9/30. In the end, the order took a total of 13 business days from day of receipt, a time frame which PSA believes to be fair given that our turnaround times are estimated after all. At PSA we take customer satisfaction seriously and make every attempt to leave the customer with a satisfying experience. In this case, our Customer Service department attempted to explain our procedures and our services to the customer, but we were met with only antagonism and threats. We would be happy to speak to this customer at any time to explain our services further and help him understand the process moving forward, but we simply request the same level of respect and professionalism he requests when interacting with our reps.Ultimately, PSA has performed the service paid for exactly as we advertise. We state from the beginning and throughout the submission process that our turnaround times are estimated and based on business days; therefore, this customer’s allegation that service was not rendered is completely unfounded and without reason. PSA considers this matter closed.

PSA reached out to this customer directly today with an offer that we hoped would show him a sign of good faith and would resolve this matter amicably. Unfortunately, the customer immediately made it clear that he was no longer doing business with PSA and proceeded to berate the company and our staff for several minutes. PSA has made an honest attempt to help improve this customer’s overall experience, but he was simply unwilling to take accept our offer and instead proceeded to question it on several levels.  Ultimately, the customer paid for the grading of his cards and they were in fact graded. As already mentioned, the turnaround times on the service are estimated and not guaranteed, so he is not due a refund on services that were in fact rendered.

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Address: PO Box 6180, Newport Beach, California, United States, 92658

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