Professional Travel Center, LLC

Was told it would only be between 45 minutes and an hour. It was an hour presentation. On the phone I was assured I'd get $100 Amazon gift card for attending. Then after the presentation it was pointed out by the company that it is between $5 and $100, and you must go online to complete a form. Then, you must agree that you will not blog about it, meaning you can't complain about this hoax or they will sue you. Promises of all the great things you'll get. But there are poor reviews and no one to call if you have a problem. Save yourself from this scam.

We would like to thank the Bureau for bringing this matter to our attention, we were able to work out a resolution with our client which will meet everyone's needs at this momentThanks again for your assistance in this matter, we always like to put the needs of the consumer first!

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ It is our understanding that the promotional company is working with the [redacted] family to book their vacation And while the taxes, cruise line fees and processing fee's which are listed on the advertising are the responsibility of the recipient, they are working with them to keep costs to a minimum It is important to note that while using a promotional cruise is inexpensive it is not "free" in addition to the costs listed above user's can incur upgrade costs if they choose nicer cabins or holiday sailing dates, gratuities and optional insurance can also increase costs, and while food is included many beverages are not so users should be prepared for that We are excited for the [redacted] Family and hope they have a wonderful voyage We would like to thank the Bureau as always for bringing this matter to our attention Sincerely Professional Travel Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (3000, 12, 2015/09/16) */ The company has not followed thru on what they have promisedWe have not received cruise documents even after completing all the required steps Final Business Response / [redacted] (4000, 14, 2015/09/18) */ WE HAVE BEEN IN TOUCH WITH THE PROMOTIONAL COMPANY WHO CORRESPONDED WITH THE [redacted] FAMILY ON 9/16/15, THEY ARE TENTATIVELY SCHEDULED FOR A CRUISE FOR FEBRUARY OR MARCH TO CELEBRATE THEIR ANNIVERSARYAS FAR AS WE CAN SEE EVERYTHING IS GOING FORWARD AS PLANNEDTHEY CANNOT RECEIVE FINAL CRUISE PAPERWORK UNTIL THEY ARE CLOSER TO THEIR REQUESTED CRUISE DATE'S AND FINAL BOOKING HAS BEEN DONETHEY ARE IN DIRECT COMMUNICATION WITH THE BOOKING AGENT NOTHING MORE CAN BE DONE AT THIS TIME

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ We regret that our customer had such difficulty with an outside contractor that we referredAs a national company doing home improvement's and installations from coast to coast we must rely on third party vendors referred to us by the manufacturers authorized distributors, out of a this method works very well to not only to provide a factory perfect product , but also a sub-contract rate for the installation In this case it was less than perfect, and even though the difficulties were with the outside contractor we must take the side of our client and assume full responsibilityWe have sincerely apologized to our customer and have agreed to a full refund of her membership account Additionally we have taken measures to ensure that this situation will not occur in the future Problems such as this will affect any and all service companies, we feel it is important to put the customer first and accept the responsibility We would also like to thank the Bureau for bringing this matter to our attention, and to its swift resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the response from Professional TravelThis experience has been emotionally draining and I thank the Revdex.com for assisting the consumersBased on the response, I have yet to receive my full refundThe contract between me and Professional Travel has been signed and returned on May 29thHopefully my refund will follow in the days aheadThank you [redacted] and [redacted] (***) for aggressively handling this situation

Attached is the messaging between myself and [redacted] per [redacted] private messageThe particular bird she is referring to was here in our store for many months with other canaries, it sang almost every day to them which is why her daughter and I picked that one outIt will take some time for the bird to become settled and start singingWe offer a hour health guarantee on all live animals, all sales are final [redacted] was told at the end of our phone conversation to give it a few weeks and if the canary still did not sing we would trade it for herBy the [redacted] message she sent, we hope that the complaint has been resolvedThank you

We would like to thank the Bureau for bringing this ***er to our attentionOnce we were contacted, we had our promotional company immediately send out a gift package and our management team has been following up regularlyWe want all our guests to be satisfied with the promotional experience whether or not they are a client, as in this caseOur management team will continue to follow up throughout the process , as this guest has received a travel package that is fulfilled by a third party vendorThanks again for assisting us with this promotional complaint

Initial Business Response /* (1000, 5, 2015/09/18) */
THE PROMOTIONAL COMPANY HAS BEEN IN TOUCH WITH THE *** FAMILY, THE INITIAL CRUISE REQUEST WAS ON A MORE EXPENSIVE SHIP AND SEASONONCE ADJUSTED THEY WERE ABLE TO FIND A MORE SUITABLE SAILING TO MEET THEIR VACATION OBJECTIVESWE UNDERSTAND
THEY ARE CLOSE TO FINAL SELECTION AND WE WISH THEM A WONDERFUL VOYAGE
Initial Consumer Rebuttal /* (2000, 7, 2015/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/07/29) */
We were pleased to offer assistance directly to the consumer on this promotional travel request, and feel it is important to point out the the word free is not used on the promotion as the taxes, and fee's as well as optional upgrades are not
included
We were able to find a cruise that met the consumers needs and kept the user costs to an absolute minimum~Bon Voyage
We always enjoy providing a wonderful vacation experience ..it's a win for all
We would like to thank the bureau for your assistance for bringing this matter to a successful resolution
Final Consumer Response /* (2000, 6, 2015/07/13) */
I talked with the manager at Professional Travel Center and we were finally able to resolve the issue by their providing the cruise as stated in their advertisementMy thanks to Jorges and the Revdex.com for their assistance
So this issue is resolved

We would like to thank the Bureau for bringing this matter from one of our guests to our attentionThe company that provides gift fulfillment for our firm was out of stock on one of the gift's this guest received for attending one of our travel eventsWe were able to secure the items and send them
to our guest with priority shipping. Again, many thanks for letting us knowWe are pleased we were able to resolve this complaint satisfactorily

*** has received his package and our offer to assist with booking , he indicated to me that he is now willing to close the complaint as resolvedThank you for your assistance***

We have spoken with the Kehrer family and provided them with their new login credentialsThey are all set to book or buy travel and merchandise
Thank you for bringing this matter to our attention, and speedy resolution
***

Initial Business Response /* (1000, 5, 2015/12/24) */
We have contacted the promotional company on Mr.***'s behalfThey have agreed to book a single stateroom, though the norm required by the cruise lines is for double occupancy
The manager of the promotional company has offered to book this
solo package for Mr***,
We would not recommend that anyone try to register outside the written guidelines printed in the promotional travel paperwork as it can cause booking issues
We are glad that they were able to accommodate Mr.***, and we hope he has a great time on his cruise vacation
We would like to thank the bureau for bringing this matter to our attention and swift resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told (by Professional Travel Center, LLD and Sunshine Travel - both via telephone) that I could still bring a second traveler to accompany me on my tripAlso, they advised there would be no charge for two travelers except for one additional day charge since I want to have an eight (8) day cruise instead of a seven (7) day cruiseThe total cost to me would be the additional day travel for two travelers, plus port fees for both travelers
They stated that all costs would be waived except the additional one (1) day travel extension
Second traveler costs will be waived except for the additional one (1) day travel, plus port fees and taxes, for the additional one (1) day travel
I sent this information in an email on December 21,
I believe we have an agreement but it isn't sufficiently detailed in their latest response
Final Business Response /* (4000, 9, 2016/01/05) */
THE OFFER AS STATED BY MR*** IS ACCURATE TO OUR UNDERSTANDINGHE HAS AN ADDITIONAL DAY CHARGE AND PORT CHARGES AND ASSOCIATED CRUISE LINE FEES SUCH AS GRATUITIESBUT THEIR WILL BE NO OTHER CHARGES AS OFFERED BY THE PROMOTIONAL COMPANYHE IS WORKING DIRECTLY WITH THEM TO SELECT THE CRUISE WHICH BEST SUITS HIS NEEDS
IF HE NEEDS ANY FURTHER CLARIFICATION HE MAY CONTACT HIS REP AT THE PROMOTIONAL COMPANY, BUT AS FAR AS WE KNOW ALL THINGS ARE A GO!
BON VOYAGE
Final Consumer Response /* (2000, 11, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
PTC and Sunshine Travel worked diligently to close this case in a professional manner in a way that is entirely acceptable to meI will be happy to recommend both entities to my friends

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My original complaint was submitted on 11/13/that was exactly one month before placing my order on 10/13/I was not until 11/14/that I receive a phone call from PTC concerning my complaint with Revdex.com and that I received notice that my order had been placed and that my order would be received on 11/15/17.Since receiving my order, I have received additional phone calls from PTC. They have made every effort to insure that I am completely satisfied with their service! I feel they are sincere. They have given me full credit for my purchase for which I am very grateful. I have received their advertised discounts for each of three orders I am made. The only major complaint is the large amount of cash required for membership, and the long day wait to receive the items purchased. They charge your credit card immediately after you place your order, and offer no way of tracking your orders. You do receive notice of shipping a couple of days before your order is received
Sincerely,
*** ***

At the time we received this complaint we had already been made aware of the shipping delayUpon contacting our supplier we discovered that they had already delivered the item before we received this complaintAdditionally, we had contacted the customer and made a price adjustment to him for the
inconvenienceWe also thoroughly explained our delivery policies for merchandise orders, and lead times in general, to avoid any future confusion. We would like to thank the Bureau for bringing this matter to our attention, and with everyone working on the customers behalfWe feel we have resolved to complaint to the highest level of satisfaction. We sincerely hope our client is able to enjoy his product for many years to come

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI told them the bird is beautiful and because of that I will keep it but it is not a male and after a month and a half hasn't even chirped let alone sing if it ever sings I will personally apoligize to the owner and post my mistake on Facebook, but if it's a female I'll bring her an omelet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Professional Travel Center (PTC ) has offered to provide us with a fully acceptable travel gift in return for our participation in the presentation event. Furthermore, the company's recently instituted changes that clarify the trip deposit fee are very positive transparency additions to their advertising materials. (Note: A PTC representative has confirmed that the "trip deposit fee" is the same as the "activation fee" mentioned on the trip voucher and "reservation processing fee" cited on the registration website.) We greatly appreciate Professional Travel Center's assistance in reaching this resolution
Sincerely,
*** ***

We would like to thank the Bureau for bringing this matter to our attention As a national furniture distributor it is not uncommon to have a piece delayed in shipment or even damagedUsually the manufacturer's or their freight carriers are quick to replace the damaged or lost piece In
this particular case neither the factory nor the shipper would assume responsibility for the damagesAs we have been unable to resolve the issue with the responsible parties we have refunded the client in full and issued additional credit to our customer for the inconvenience. Ultimately, regardless of who is at fault we will always assume the liability and make sure our customers suffer no loss because of the actions of any supplier or shipper The customer always comes first! We would also like to thank our client for working closely with our management staff to bring this matter to a successful resolution Professional Travel Center

Initial Business Response /* (1000, 5, 2015/11/10) */
Thank you for bringing this matter to our attention
These promotional items are outsourced to a third party, so we have no control over their refund processing
Because Mr.*** is a client of ours we processed his refund internally and
mailed him a check, we will collect from the vendor on his behalf
Mr*** is a senior and we felt his refund would get to him much faster this way
It was a pleasure working with Mr.***, and we want to thank the Bureau again for their professionalism in handling this matter

Initial Business Response /* (1000, 6, 2015/08/13) */
The promotional company originally sent the travel documents on 7/09/, however it seems that it landed in the customers spam email, as did the replacement we had the promotional company sent out today
We did call Mr*** and help him
retrieve the documents from his spam box
He is all set
As always, thank you for bringing this matter to our attention
Initial Consumer Rebuttal /* (2000, 8, 2015/08/14) */
This issue has been resolved completely to my satisfactionThe problem resided in their e-mail going to my spam box which I never look at and always delete
Final Business Response /* (4000, 15, 2015/09/01) */
All the paperwork associated with this promotional booking has been furnished to Mr*** , as of yesterday (08/31/2015)
He has been in touch with the promotional company and is scheduled to sail
Thank you for bringing this to our attention
Final Consumer Response /* (2000, 22, 2015/09/22) */
After a lot of struggles I finally got what they had promised in their brochuresTheir technology is slow and it takes forever to get their e-mailsIt is recommended to call them directly instead of hoping for e-mails to reach you
If I had waited for their processes to work I would not have had the cruiseSo I took matters into my own hands and that workedThe person manning the desk is helpful

We would like to thank the Bureau for bringing this [redacted]er to our attention. Once we were contacted, we had our promotional company immediately send out a gift package and our management team has been following up regularly. We want all our guests to be satisfied with the promotional experience...

whether or not they are a client, as in this case. Our management team will continue to follow up throughout the process , as this guest has received a travel package that is fulfilled by a third party vendor. Thanks again for assisting us with this promotional complaint.