Professional Travel Center, LLC

Attached is the messaging between myself and [redacted] per [redacted] private message. The particular bird she is referring to was here in our store for many months with 3 other canaries, it sang almost every day to them which is why her daughter and I picked that one out. It will take some time for the...

bird to become settled and start singing. We offer a 72 hour health guarantee on all live animals, all sales are final. [redacted] was told at the end of our phone conversation to give it a few weeks and if the canary still did not sing we would trade it for her. By the [redacted] message she sent, we hope that the complaint has been resolved. Thank you.

Initial Business Response /* (1000, 9, 2015/09/01) */
Thank you for bringing this matter to our attention. The promotional company has contacted the consumer to cover all of her booking options with her so that she may customize her cruise to her taste.
We would like to thank the bureau for...

their assistance in resolving this issue successfully

We would like to thank the Bureau for bringing this matter to our attention, we were able to work out a resolution with our client which will meet everyone's needs at this moment. Thanks again for your assistance in this matter, we always like to put the needs of the consumer first!

Initial Business Response /* (1000, 8, 2015/11/24) */
We are so pleased that you brought this family's complaint to our attention. As a military we appreciate all of the sacrifices they make on all our behalf's.
Though it seams most of their issues were with the promotional company, were were...

able to work closely with Captain [redacted] and have resolved all of their issues.
We are thrilled to have them as clients and look forward to servicing their account in the years to come.
Thanks again to [redacted] and Team Revdex.com, we love it when everybody win's
Initial Consumer Rebuttal /* (2000, 10, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To whom it may concern:
I want to thank you again for assisting in the resolution of my dispute with Professional Travel Center, LLC. Case # XXXXXXXX.
When I filed the initial complaint about professional travel center, it was done in haste and was upset at the time. Please note that I have been in contact with the professional travel center, LLC customer service department ([redacted] and [redacted]) they been very responsive to my needs as they are committed to military families and willing to give the services necessary to remedy your initial complaint and more. [redacted] and [redacted] have been very professional and forth coming to help with resolving my issues. I know the initial complaint might not be able to be retracted. But I want the BBC to know that the professional travel center, LLC have been very helpful and quick in responses in resolving the issue. I want to convey that both parties have come to an agreeable resolved.
In closing, I cannot express again the professionalism of both [redacted] and [redacted] from the customer service department. They should be commended for their patience and professionalism throughout this entire process. I hope that you can close this case in favorable action for professional travel center, LLC. Thank you.

Initial Business Response /* (1000, 5, 2015/05/29) */
We regret that our customer had such difficulty with an outside contractor that we referred. As a national company doing home improvement's and installations from coast to coast we must rely on third party vendors referred to us by the...

manufacturers authorized distributors, 99 out of a 100 this method works very well to not only to provide a factory perfect product , but also a sub-contract rate for the installation.
In this case it was less than perfect, and even though the difficulties were with the outside contractor we must take the side of our client and assume full responsibility. We have sincerely apologized to our customer and have agreed to a full refund of her membership account.
Additionally we have taken measures to ensure that this situation will not occur in the future.
Problems such as this will affect any and all service companies, we feel it is important to put the customer first and accept the responsibility.
We would also like to thank the Bureau for bringing this matter to our attention, and to its swift resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response from Professional Travel. This experience has been emotionally draining and I thank the Revdex.com for assisting the consumers. Based on the response, I have yet to receive my full refund. The contract between me and Professional Travel has been signed and returned on May 29th. Hopefully my refund will follow in the days ahead. Thank you [redacted] and [redacted] ([redacted]) for aggressively handling this situation.

Initial Business Response /* (1000, 5, 2015/08/06) */
It is our understanding that the promotional company is working with the [redacted] family to book their vacation.
And while the taxes, cruise line fees and processing fee's which are listed on the advertising are the responsibility of the...

recipient, they are working with them to keep costs to a minimum.
It is important to note that while using a promotional cruise is inexpensive it is not "free" in addition to the costs listed above user's can incur upgrade costs if they choose nicer cabins or holiday sailing dates, gratuities and optional insurance can also increase costs, and while food is included many beverages are not so users should be prepared for that.
We are excited for the [redacted] Family and hope they have a wonderful voyage.
We would like to thank the Bureau as always for bringing this matter to our attention.
Sincerely
Professional Travel
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 12, 2015/09/16) */
The company has not followed thru on what they have promised. We have not received cruise documents even after completing all the required steps.
Final Business Response /* (4000, 14, 2015/09/18) */
WE HAVE BEEN IN TOUCH WITH THE PROMOTIONAL COMPANY WHO CORRESPONDED WITH THE [redacted] FAMILY ON 9/16/15, THEY ARE TENTATIVELY SCHEDULED FOR A CRUISE FOR FEBRUARY OR MARCH TO CELEBRATE THEIR ANNIVERSARY. AS FAR AS WE CAN SEE EVERYTHING IS GOING FORWARD AS PLANNED. THEY CANNOT RECEIVE FINAL CRUISE PAPERWORK UNTIL THEY ARE CLOSER TO THEIR REQUESTED CRUISE DATE'S AND FINAL BOOKING HAS BEEN DONE. THEY ARE IN DIRECT COMMUNICATION WITH THE BOOKING AGENT NOTHING MORE CAN BE DONE AT THIS TIME.

Dear [redacted], Thank you for brining Mr. [redacted]'s complaint to our attention. We had recently switched promotional gift providers and there were some changes that were not reflected on the gift web-site, which have now been corrected. After speaking with Mr. [redacted] we made these changes in the...

interest of full transparency for all future gift recipients. We feel it is important to note that these changes have already been instituted, "specifically" the deposits on the promotional trips are fully refundable if the trip is not utilized and if utilized they are used towards the consumer's obligation for taxes and other fees from the cruise lines, airlines or hotel operators.We were glad to have this valuable input and are hopeful that this will be helpful for all of our member guests and attendee's.As always we would like to thank the bureau for their assistance in binging this to a swift and satisfactory resolution. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]