[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated January **, [redacted] against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAmy Mcgurk (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer is requesting a refund for the amount she spent to return an item to a seller on Etsy (the “Seller”)The Customer also states that an Etsy Administrator she has worked with has indicated that they would receive this refund, and that they are owed a refund in accordance with Etsy’s policies.To reiterate the information stated in Etsy’s Buyer Policy, please be advised that transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on [redacted] .According to our records, the Customer opened a Not as described Case for this transaction on December **, **16, as she felt that the item she received from the Seller was not as the Seller had described in the listing they had purchased fromTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the disputeOn January *, **17, the Etsy Administrator assigned to the case determined that the item the Customer received was in fact not as described, and requested that the seller issue a refund for the full cost of the orderAt that time, the Etsy Administrator also explained that the Customer would need to provide “proof of return shipping as well as a receipt for the cost of the return shipping” in order for us to require that the seller also provide a refund for the return shipping costs incurredThe Customer provided the requested proof of shipping on January *, and the Seller issued a full refund on January **On January **, a credit was issued to the buyer’s account for return shippingThe Etsy Administrator assigned to the case log closed this case on February *.We’re sorry to hear that the Customer’s transaction did not go more smoothlyHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this timeIf you have any questions, please contact us at [redacted] .Sincerely,FrankieEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In your response to me you reiterated part of the terms of use policy that I agreed to, which says:"Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”You allow each seller to have their own processing time, which I understand as I'm sure different products take different amounts of time to makeHowever, your dispute resolution team does not adhere to varying processing times by only allowing a day window once the order has startedI never knew about this, otherwise I would have lodged my complaint much sooner so that it actually could be resolved, rather than the current state now in which my $will most likely never be refunded to me at absolutely no fault of my ownI would've also kept that timeline in mind before allowing the seller to take months to complete my order, also before paying expensive shipment costs to return it back to the seller for resizing, for which she never refunded me and probably never will have to(despite her saying she would before I decided to send it)I would've just kept the hat and tried to sell it myself, and kept the $it cost to send back for resizing What I'm asking for at this point is for Etsy to make buyers 100% aware of their day dispute timeline so that issue can be resolved as they should bePerhaps a reminder with every purchase, or other means of making the buyers totally aware of this so that they don't make the same mistake I did I will also take up this issue with the seller directly, but at least an increase in awareness in Etsy's policies would allow buyers to make informed decisions when considering each seller's individual processing time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] Dear Mediator:This letter sets further forth Etsy’s position regarding the complaint dated July *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesKatherine Miller (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the rejection, the Customer restates that she believes the product she received from a seller on Etsy (the “Seller”) was not as described, and asks that Etsy assist her in receiving a refund for this order.As previously mentioned, after detailed examination of the evidence the Customer provided in the case log in comparison to what was listed by the Seller, Etsy did not find that there were material differences between the product listed and the product receivedAs such, Etsy was unable to mediate this issue through the case system.Because Etsy is a venue, it is up to the Seller to decide whether offering a refund is within their Shop Policies in these circumstancesOutside of our case system, Etsy is unable to force a resolution for these types of issues.While we understand that our determinations may not please every member, we have not come to our conclusion without great deliberation.Should the Customer have additional questions about this determination, she may contact us at [redacted] Etsy considers this matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely,CamilleEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After reviewing Etsy's Buyer Policy, it appears that section: Reporting a Problem with an Order or Returning an Item "Etsy's Case System" Not-as-Described completely supports both of my issues.#under that section indicates that if [redacted] *** that Etsy's case system is available to come to a resolution with the sellerI ordered a brown/white herringbone vestNo color options were in writingPictures presented the vest in black/white and brown/whiteI WROTE in "Notes to Seller" that I wanted a brown/white vest, so instead of taking the liberty to monogram a black/white vest and send it to me, the seller's responsibility was to contact me with the information that brown/white was not an optionIt's that simple.#under that section indicates that if [redacted] *** that Etsy's case system is available to come to a resolution with the sellerI ordered a black/white vest with the expectation that it would arrive in new, undamaged condition; however, it arrived with an ugly, solid, black flaw on the backIt should have never been sent out in that condition, but it certainly isn't the buyer's responsibility to accept itIt is the seller's responsibility to refund the buyer's moneyNo where in the listing does it mention that the vest material may be flawed or damagedPlease use these to sections of Etsy's policy to review my case again.Thank You, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That I get but you have a con artistI'm not asking for his personal home addressI do so much business with you guys over Amazon because I liked youYou as the company could if you wanted to go above and beyond and keep a customer you could you could put pressure on him to not be shady but you're not and it is because of that I will never remove this complaint and add a few of my own on any social media outlet out there you guys have had my business for at least five years Amazon is amazing when it comes to these situations and they seem to care it's your loss In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI did in fact received the credit back It took an exorbitant amount of time, but yes I did get it back Thank you for your help in resolving this issue Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In their letter, the representative from Etsy wrote "The Customer then selected an address proposed by our system, which was not his address." This statement is incorrect as the incorrect address is selected by defaultI did not actively select the wrong addressThis is the reason I have lodged this complaintIt is one thing to suggest an alternative address and allow the user to select itIt is a whole other thing for the vendor to default to an altered address that changed both the street, city and zip code as previously entered by the userI understand we are going back and forth on this issue, but the vendor needs to acknowledge that, by default, their system altered and selected the wrong addressThis is just how their system works and I take issue with it because I have never encountered such a poor checkout process with any other vendorBest regards, *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that she ordered mason jars from a seller on Etsy (the “Seller”) and that some of the mason jars she received arrived damagedThe Customer has also stated that feels unsupported by Etsy in regards to this issue.To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on [redacted] Transactions on Etsy occur directly between a buyer and a sellerAlthough Etsy is not directly involved in a transaction between members, Etsy may be able to assist members in some situations by mediating either a Non-Delivery or Not-as-Described case in the Etsy case systemHowever, Etsy is unable to mediate the Customer’s dispute using the Etsy case system because we cannot hold the Seller responsible for errors made by the postal serviceAs such, the Customer was advised by an Etsy Administrator to continue pursuing a resolution with the Seller directlyWe are sorry to hear that the Customer’s transaction with this Seller did not go more smoothlyHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.In the event the Customer has any further questions about this matter, she may continue to contact our Trust team at [redacted] .Etsy considers this matter closed at this timeIf you have any questions, please [redacted] Sincerely,FrankieEtsy, Inc
[redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the complaint filed April **, against Etsy, Inc(“Etsy”) Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that she recently opened a new account which was suspended by Etsy without reasonThe Customer further states that there were no prior issues in her accountsThis is incorrectThe Customer requests that Etsy provide an explanation regarding the account closure Etsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply ( [redacted] ).” They also state that Etsy may refuse service to anyone, at any time, for any reason( [redacted] )If Etsy has reason to believe that items being sold in an account do not comply with our policies, we may investigate.Etsy’s Marketplace Integrity Team investigates whether members are selling material in accordance with our policiesCommercial items may not be sold on Etsy, because we do not consider them handmade, vintage (unless they are over years old) or craft supplyOn May **, 2016, it came our attention that a the Customer’s shop did not qualify to be on Etsy’s Marketplace because her items appeared to not be handmadeAfter an investigation by the Marketplace Integrity Team in which they determined that the seller’s items indeed did not qualify as handmade, the Customer’s shop was suspendedEtsy emailed the Customer again on May **, to communicate to the Customer that her selling privileges had been revoked, that she could only participate in the Etsy community as a buyer in the future, and that any additional accounts opened by the Customer would be suspended immediately and without noticeOn April **, 2017, the Customer opened two new accounts, and on April **, 2017, the Customer opened one new accountThose accounts were suspended in accordance with our policies and in line with what was communicated to the member on May **, On April **, 2017, a member of Etsy’s Marketplace Integrity Team communicated that the reason for this suspension was due to the policy violations in her original account, to the Customer via emailEtsy considers this matter closedIf the Customer has questions, she can reach out to [redacted] If you have any questions please contact me at [redacted] .Sincerely,AprilEtsy, Inc
[redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint filed August **, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use.In the complaint the Customer states that her Etsy account was suspended in accordance with Etsy’s Intellectual Property Policy ( [redacted] ) and that her husband's store was also affected.Etsy’s Terms of Use, to which the Customer agreed, state, “Etsy terminates account privileges of members that are subject to repeat notices of intellectual property infringement in appropriate circumstances and at Etsy’s discretion.” Our terms also state, “We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance noticeIf we do so, it’s important to understand that you don’t have a contractual or legal right to continue to use our Services, for example, to sell or buy on our website or mobile appsEtsy may refuse service to anyone, at any time, for any reason.”Etsy terminates selling privileges when we receive repeat notices of infringementThis includes all Etsy shops a member is involved in operatingThese policies are based on intellectual property law including the Digital Millennium Copyright Act, which requires online venues like Etsy to discontinue service to repeat infringersWe received multiple notices of infringement about a shop associated with the CustomerDue to the repeat notices of infringement about the Customer's shop, Etsy made the difficult decision to revoke their selling privileges, as well as the selling privileges of all shops related to the Customer.The Customer may consider contacting the complaining parties directly if they have questions or disagree with their notices of infringementWe consider this matter closedIf you have any questions please contact me at [redacted] Sincerely, PatriciaEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have closed shop on the Etsy website but apparently they decided to keep it open Please tell Etsy to stop charging me for their bad product because I do not want it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] This letter sets forth Etsy’s position regarding the complaint filed September **, against Etsy, Inc (“Etsy”)To use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) stated in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use and site policies.In the complaint, the Customer states that she received several notices of infringement, and was unaware that notices could result in the termination of selling privilegesShe also states that she received retractions of some notices of infringement, but that Etsy will not reopen her shopShe requests the reinstatement of selling privileges as well as compensation for lost funds Etsy’s Intellectual Property Policy, to which the Customer agreed, state that Etsy terminates account privileges of members who receive repeat notices of intellectual property infringement ( [redacted] )Etsy received many notices of infringement citing the Customer’s shop, “ [redacted] ,” and each time we received a notice Etsy informed her that repeat notices of infringement could result in the termination of shop and/or account privilegesEtsy also sent the Customer several final warnings, the latest on April **, 2016.On September **, 2016, Etsy received a notice of infringement -- the fifteenth notice citing the Customer’s shop -- and made the difficult decision to revoke the Customer’s selling privilegesEtsy also informed the Customer that opening a new account would result in the permanent revocation of all account privilegesDespite this warning, the Customer opened another account on September **, after “ [redacted] ” was closed, in violation of Etsy’s policiesIn accordance with our policies, Etsy then terminated the Customer’s account privilegesThough the Customer did receive several withdrawals of the notices of infringement, these were received after the Customer violated Etsy’s policies by opening a new accountEtsy’s decision to revoke the Customer’s account privileges is final and permanentDue to the Customer’s receipt of multiple notices of infringement and violation of our policies by opening a new account after she had been refused services, Etsy will not reinstate the Customer’s account privilegesEtsy considers this matter closedIf you have any questions please contact me at [redacted] .Sincerely,AprilEtsy, Inc
s [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated May *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that the necklace they received from a seller on Etsy (the “Seller”) was not of the quality that they were expecting, and may have differed from the listing description that they purchased from.To reiterate the information stated in Etsy’s Buyer Policy, please be advised that transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.According to our records, the Customer did not open a case on Etsy for this transactionTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the disputeUnfortunately, as previously advised by an Etsy Administrator, the day window to open a dispute for this order has expiredAs a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemOnce the eligibility to file a case has expired, it can not be reinstatedIn the complaint, the Customer has also stated that they wish to leave a public review for this transactionUnfortunately, in accordance with Etsy’s policies, the ability to leave or edit a review also expires days after the estimated delivery date and can not be reinstated.In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] .We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] .Sincerely,CarlyEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: How can Etsy place a deadline to file a complaint before the item is even shipped? I placed an order in February and received my item in June, by April Etsy said my deadline to file a complaint expiredThis is just poor business and even worse customer service Etsy would rather go back and forth with me that to just make it right by the customerBuyers beware when shopping with Etsy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The money has not been refunded In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
July **, To: The Revdex.com [redacted] [redacted] ***Via Email: [redacted] Re: Case # [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but previously operated a shop on Etsy.com.As previously mentioned, Etsy does not have access to the funds submitted for this transaction via [redacted] However, according to our records, the Seller has indicated that a full refund was issued to the Customer via [redacted] on July **As such, Etsy has closed the case filed by the CustomerCases close automatically when a refund is made, as it is proof of a resolution per Etsy’s policiesFor assistance locating this refund, we recommend that the Customer contact [redacted] directly for help because their services are separate from Etsy’sI’ve included [redacted] ’s contact information below for the Customer’s convenience: [redacted] Help Center: [redacted] Contact [redacted] # ###-###-#### (US), ###-###-#### (if calling from outside the US)Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, CarlyEtsy, Inc
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Contact Name and Title: [redacted] HR Manager Contact Phone: XXX-XXX-XXXXx Contact Email: [redacted] @proform.ca It is the intent of Proform Concrete Services to reimburse the complainant for the cost of the damaged Tire by check We will of course require a receipt for the amount of $Payment will be sent via certified mail by Sept, Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated January **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased two vests from a seller on Etsy (the “Seller”) and the vests she received did not appear to match the listing descriptionsThe Customer has also stated that she has returned the vests back to the Seller, and that she no longer is in possession of the items.To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on January **, the Customer opened two “Not as Described” cases on Etsy for her ordersTo clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Within the Etsy case system, in order to determine that an item is not-as-described, Etsy Administrators must find that there are detailed differences between the item that was received and as was described by the sellerAfter thorough review, in accordance with our Terms of Use, the Etsy Administrator determined that the vests the Customer received were not materially different than the listing she purchased fromAs such, on January **, both of the Customer’s cases were closedWhile we understand that our determinations may not please every member, we have not come to our conclusion without great deliberationWe’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.In the event the Customer requires additional assistance, or has further questions about Etsy’s dispute resolution process, we would encourage her to reach out to our Trust team directly ( [redacted] ) Etsy considers this matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely,CarlyEtsy, Inc
December **, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator:This letter sets further forth Etsy’s position regarding the complaint dated November *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.The full Terms of Use are available here: [redacted] Etsy’s Terms of Use include Etsy’s Buyer PolicyThe Customer may wish to review this information, as it directly pertains to the concerns stated in the Customer’s complaintEtsy’s Buyer Policy can be found here: [redacted] In the rejection, the Customer states that Etsy has not assisted in the mediation of their dispute with a seller (the “Seller”) from whom they’ve made a purchaseAs was outlined in previous responses to the Customer’s complaint and is stated in Etsy’s Terms of Use, the Customer did not purchase this item from EtsyRather, the Customer has bought their item from the SellerTo further clarify, the Seller operates a shop on Etsy.com and is not an employee of Etsy.In accordance with Etsy’s Terms of Use, the Customer has released Etsy from any and all disputes which may arise with one or more users, or an outside partyThis means that Etsy is not responsible for providing further mediation or assistance to the Customer in resolving their concerns with the Seller directlyHowever, Etsy may have been able to hold the Seller responsible for providing a replacement or refund for the sign the Customer is not satisfied with, had we found the sign to be not as described in the Etsy case systemTo reiterate, the Customer’s ability to open a case has unfortunately expiredAs such, we are unable to formally investigate the Customer’s concerns and can not offer mediation with the Seller for this transactionTo be clear, because Etsy is a venue, once the option to open a case has passed we are unable to further mediate such disputesAt this time, the decision on whether or not to offer a refund based on the Customer’s claims is the sole responsibility of the Seller, as the Seller is the party with whom the Customer entered into this transaction withIt is our hope that sellers will practice good customer service, and will meet such requests from their buyersHowever, as a venue, we can not guarantee that this will be the caseThat said, we would like to assure the Customer that we have made a note of their experience on the Seller’s account and will continue to review their business practices, as sellers who continually demonstrate an inability to fulfill business obligations in a professional, honest manner are permanently removed from the Etsy marketplace.If the Customer has additional questions, he may contact our Trust team at [redacted] .Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] .Sincerely,CarlyEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Etsy's responses are the same rhetoric given to the countless other sellers that have encountered the same deceptive practices The amount is only $but the principle of which this complaint is based on is much more valuable A big company like Etsy should not be allowed to bully and deceive small sellers If whatever the Pattern thing was that I was billed for, was set up such that the seller was sent some sort of document they had to respond to BEFORE being charged, it would be totally different argument here All myself and other sellers are asking for is the opportunity to first authorize whether or not we want this service Not be responsible for cancelling something we were unaware was being billed to our accounts Perhaps this won't be resolved here but I have read online that a class action lawsuit for this issue is being pursued by others Thank you Revdex.com for your time and assistance in this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated January **, [redacted] against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAmy Mcgurk (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer is requesting a refund for the amount she spent to return an item to a seller on Etsy (the “Seller”)The Customer also states that an Etsy Administrator she has worked with has indicated that they would receive this refund, and that they are owed a refund in accordance with Etsy’s policies.To reiterate the information stated in Etsy’s Buyer Policy, please be advised that transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on [redacted] .According to our records, the Customer opened a Not as described Case for this transaction on December **, **16, as she felt that the item she received from the Seller was not as the Seller had described in the listing they had purchased fromTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the disputeOn January *, **17, the Etsy Administrator assigned to the case determined that the item the Customer received was in fact not as described, and requested that the seller issue a refund for the full cost of the orderAt that time, the Etsy Administrator also explained that the Customer would need to provide “proof of return shipping as well as a receipt for the cost of the return shipping” in order for us to require that the seller also provide a refund for the return shipping costs incurredThe Customer provided the requested proof of shipping on January *, and the Seller issued a full refund on January **On January **, a credit was issued to the buyer’s account for return shippingThe Etsy Administrator assigned to the case log closed this case on February *.We’re sorry to hear that the Customer’s transaction did not go more smoothlyHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this timeIf you have any questions, please contact us at [redacted] .Sincerely,FrankieEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In your response to me you reiterated part of the terms of use policy that I agreed to, which says:"Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”You allow each seller to have their own processing time, which I understand as I'm sure different products take different amounts of time to makeHowever, your dispute resolution team does not adhere to varying processing times by only allowing a day window once the order has startedI never knew about this, otherwise I would have lodged my complaint much sooner so that it actually could be resolved, rather than the current state now in which my $will most likely never be refunded to me at absolutely no fault of my ownI would've also kept that timeline in mind before allowing the seller to take months to complete my order, also before paying expensive shipment costs to return it back to the seller for resizing, for which she never refunded me and probably never will have to(despite her saying she would before I decided to send it)I would've just kept the hat and tried to sell it myself, and kept the $it cost to send back for resizing What I'm asking for at this point is for Etsy to make buyers 100% aware of their day dispute timeline so that issue can be resolved as they should bePerhaps a reminder with every purchase, or other means of making the buyers totally aware of this so that they don't make the same mistake I did I will also take up this issue with the seller directly, but at least an increase in awareness in Etsy's policies would allow buyers to make informed decisions when considering each seller's individual processing time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] Dear Mediator:This letter sets further forth Etsy’s position regarding the complaint dated July *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesKatherine Miller (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the rejection, the Customer restates that she believes the product she received from a seller on Etsy (the “Seller”) was not as described, and asks that Etsy assist her in receiving a refund for this order.As previously mentioned, after detailed examination of the evidence the Customer provided in the case log in comparison to what was listed by the Seller, Etsy did not find that there were material differences between the product listed and the product receivedAs such, Etsy was unable to mediate this issue through the case system.Because Etsy is a venue, it is up to the Seller to decide whether offering a refund is within their Shop Policies in these circumstancesOutside of our case system, Etsy is unable to force a resolution for these types of issues.While we understand that our determinations may not please every member, we have not come to our conclusion without great deliberation.Should the Customer have additional questions about this determination, she may contact us at [redacted] Etsy considers this matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely,CamilleEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After reviewing Etsy's Buyer Policy, it appears that section: Reporting a Problem with an Order or Returning an Item "Etsy's Case System" Not-as-Described completely supports both of my issues.#under that section indicates that if [redacted] *** that Etsy's case system is available to come to a resolution with the sellerI ordered a brown/white herringbone vestNo color options were in writingPictures presented the vest in black/white and brown/whiteI WROTE in "Notes to Seller" that I wanted a brown/white vest, so instead of taking the liberty to monogram a black/white vest and send it to me, the seller's responsibility was to contact me with the information that brown/white was not an optionIt's that simple.#under that section indicates that if [redacted] *** that Etsy's case system is available to come to a resolution with the sellerI ordered a black/white vest with the expectation that it would arrive in new, undamaged condition; however, it arrived with an ugly, solid, black flaw on the backIt should have never been sent out in that condition, but it certainly isn't the buyer's responsibility to accept itIt is the seller's responsibility to refund the buyer's moneyNo where in the listing does it mention that the vest material may be flawed or damagedPlease use these to sections of Etsy's policy to review my case again.Thank You, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That I get but you have a con artistI'm not asking for his personal home addressI do so much business with you guys over Amazon because I liked youYou as the company could if you wanted to go above and beyond and keep a customer you could you could put pressure on him to not be shady but you're not and it is because of that I will never remove this complaint and add a few of my own on any social media outlet out there you guys have had my business for at least five years Amazon is amazing when it comes to these situations and they seem to care it's your loss In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI did in fact received the credit back It took an exorbitant amount of time, but yes I did get it back Thank you for your help in resolving this issue Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In their letter, the representative from Etsy wrote "The Customer then selected an address proposed by our system, which was not his address." This statement is incorrect as the incorrect address is selected by defaultI did not actively select the wrong addressThis is the reason I have lodged this complaintIt is one thing to suggest an alternative address and allow the user to select itIt is a whole other thing for the vendor to default to an altered address that changed both the street, city and zip code as previously entered by the userI understand we are going back and forth on this issue, but the vendor needs to acknowledge that, by default, their system altered and selected the wrong addressThis is just how their system works and I take issue with it because I have never encountered such a poor checkout process with any other vendorBest regards, *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that she ordered mason jars from a seller on Etsy (the “Seller”) and that some of the mason jars she received arrived damagedThe Customer has also stated that feels unsupported by Etsy in regards to this issue.To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on [redacted] Transactions on Etsy occur directly between a buyer and a sellerAlthough Etsy is not directly involved in a transaction between members, Etsy may be able to assist members in some situations by mediating either a Non-Delivery or Not-as-Described case in the Etsy case systemHowever, Etsy is unable to mediate the Customer’s dispute using the Etsy case system because we cannot hold the Seller responsible for errors made by the postal serviceAs such, the Customer was advised by an Etsy Administrator to continue pursuing a resolution with the Seller directlyWe are sorry to hear that the Customer’s transaction with this Seller did not go more smoothlyHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.In the event the Customer has any further questions about this matter, she may continue to contact our Trust team at [redacted] .Etsy considers this matter closed at this timeIf you have any questions, please [redacted] Sincerely,FrankieEtsy, Inc
[redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the complaint filed April **, against Etsy, Inc(“Etsy”) Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that she recently opened a new account which was suspended by Etsy without reasonThe Customer further states that there were no prior issues in her accountsThis is incorrectThe Customer requests that Etsy provide an explanation regarding the account closure Etsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply ( [redacted] ).” They also state that Etsy may refuse service to anyone, at any time, for any reason( [redacted] )If Etsy has reason to believe that items being sold in an account do not comply with our policies, we may investigate.Etsy’s Marketplace Integrity Team investigates whether members are selling material in accordance with our policiesCommercial items may not be sold on Etsy, because we do not consider them handmade, vintage (unless they are over years old) or craft supplyOn May **, 2016, it came our attention that a the Customer’s shop did not qualify to be on Etsy’s Marketplace because her items appeared to not be handmadeAfter an investigation by the Marketplace Integrity Team in which they determined that the seller’s items indeed did not qualify as handmade, the Customer’s shop was suspendedEtsy emailed the Customer again on May **, to communicate to the Customer that her selling privileges had been revoked, that she could only participate in the Etsy community as a buyer in the future, and that any additional accounts opened by the Customer would be suspended immediately and without noticeOn April **, 2017, the Customer opened two new accounts, and on April **, 2017, the Customer opened one new accountThose accounts were suspended in accordance with our policies and in line with what was communicated to the member on May **, On April **, 2017, a member of Etsy’s Marketplace Integrity Team communicated that the reason for this suspension was due to the policy violations in her original account, to the Customer via emailEtsy considers this matter closedIf the Customer has questions, she can reach out to [redacted] If you have any questions please contact me at [redacted] .Sincerely,AprilEtsy, Inc
[redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint filed August **, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use.In the complaint the Customer states that her Etsy account was suspended in accordance with Etsy’s Intellectual Property Policy ( [redacted] ) and that her husband's store was also affected.Etsy’s Terms of Use, to which the Customer agreed, state, “Etsy terminates account privileges of members that are subject to repeat notices of intellectual property infringement in appropriate circumstances and at Etsy’s discretion.” Our terms also state, “We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance noticeIf we do so, it’s important to understand that you don’t have a contractual or legal right to continue to use our Services, for example, to sell or buy on our website or mobile appsEtsy may refuse service to anyone, at any time, for any reason.”Etsy terminates selling privileges when we receive repeat notices of infringementThis includes all Etsy shops a member is involved in operatingThese policies are based on intellectual property law including the Digital Millennium Copyright Act, which requires online venues like Etsy to discontinue service to repeat infringersWe received multiple notices of infringement about a shop associated with the CustomerDue to the repeat notices of infringement about the Customer's shop, Etsy made the difficult decision to revoke their selling privileges, as well as the selling privileges of all shops related to the Customer.The Customer may consider contacting the complaining parties directly if they have questions or disagree with their notices of infringementWe consider this matter closedIf you have any questions please contact me at [redacted] Sincerely, PatriciaEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have closed shop on the Etsy website but apparently they decided to keep it open Please tell Etsy to stop charging me for their bad product because I do not want it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] This letter sets forth Etsy’s position regarding the complaint filed September **, against Etsy, Inc (“Etsy”)To use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) stated in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use and site policies.In the complaint, the Customer states that she received several notices of infringement, and was unaware that notices could result in the termination of selling privilegesShe also states that she received retractions of some notices of infringement, but that Etsy will not reopen her shopShe requests the reinstatement of selling privileges as well as compensation for lost funds Etsy’s Intellectual Property Policy, to which the Customer agreed, state that Etsy terminates account privileges of members who receive repeat notices of intellectual property infringement ( [redacted] )Etsy received many notices of infringement citing the Customer’s shop, “ [redacted] ,” and each time we received a notice Etsy informed her that repeat notices of infringement could result in the termination of shop and/or account privilegesEtsy also sent the Customer several final warnings, the latest on April **, 2016.On September **, 2016, Etsy received a notice of infringement -- the fifteenth notice citing the Customer’s shop -- and made the difficult decision to revoke the Customer’s selling privilegesEtsy also informed the Customer that opening a new account would result in the permanent revocation of all account privilegesDespite this warning, the Customer opened another account on September **, after “ [redacted] ” was closed, in violation of Etsy’s policiesIn accordance with our policies, Etsy then terminated the Customer’s account privilegesThough the Customer did receive several withdrawals of the notices of infringement, these were received after the Customer violated Etsy’s policies by opening a new accountEtsy’s decision to revoke the Customer’s account privileges is final and permanentDue to the Customer’s receipt of multiple notices of infringement and violation of our policies by opening a new account after she had been refused services, Etsy will not reinstate the Customer’s account privilegesEtsy considers this matter closedIf you have any questions please contact me at [redacted] .Sincerely,AprilEtsy, Inc
s [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated May *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that the necklace they received from a seller on Etsy (the “Seller”) was not of the quality that they were expecting, and may have differed from the listing description that they purchased from.To reiterate the information stated in Etsy’s Buyer Policy, please be advised that transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.According to our records, the Customer did not open a case on Etsy for this transactionTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the disputeUnfortunately, as previously advised by an Etsy Administrator, the day window to open a dispute for this order has expiredAs a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemOnce the eligibility to file a case has expired, it can not be reinstatedIn the complaint, the Customer has also stated that they wish to leave a public review for this transactionUnfortunately, in accordance with Etsy’s policies, the ability to leave or edit a review also expires days after the estimated delivery date and can not be reinstated.In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] .We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] .Sincerely,CarlyEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: How can Etsy place a deadline to file a complaint before the item is even shipped? I placed an order in February and received my item in June, by April Etsy said my deadline to file a complaint expiredThis is just poor business and even worse customer service Etsy would rather go back and forth with me that to just make it right by the customerBuyers beware when shopping with Etsy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The money has not been refunded In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
July **, To: The Revdex.com [redacted] [redacted] ***Via Email: [redacted] Re: Case # [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but previously operated a shop on Etsy.com.As previously mentioned, Etsy does not have access to the funds submitted for this transaction via [redacted] However, according to our records, the Seller has indicated that a full refund was issued to the Customer via [redacted] on July **As such, Etsy has closed the case filed by the CustomerCases close automatically when a refund is made, as it is proof of a resolution per Etsy’s policiesFor assistance locating this refund, we recommend that the Customer contact [redacted] directly for help because their services are separate from Etsy’sI’ve included [redacted] ’s contact information below for the Customer’s convenience: [redacted] Help Center: [redacted] Contact [redacted] # ###-###-#### (US), ###-###-#### (if calling from outside the US)Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, CarlyEtsy, Inc
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Contact Name and Title: [redacted] HR Manager Contact Phone: XXX-XXX-XXXXx Contact Email: [redacted] @proform.ca It is the intent of Proform Concrete Services to reimburse the complainant for the cost of the damaged Tire by check We will of course require a receipt for the amount of $Payment will be sent via certified mail by Sept, Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated January **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased two vests from a seller on Etsy (the “Seller”) and the vests she received did not appear to match the listing descriptionsThe Customer has also stated that she has returned the vests back to the Seller, and that she no longer is in possession of the items.To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on January **, the Customer opened two “Not as Described” cases on Etsy for her ordersTo clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Within the Etsy case system, in order to determine that an item is not-as-described, Etsy Administrators must find that there are detailed differences between the item that was received and as was described by the sellerAfter thorough review, in accordance with our Terms of Use, the Etsy Administrator determined that the vests the Customer received were not materially different than the listing she purchased fromAs such, on January **, both of the Customer’s cases were closedWhile we understand that our determinations may not please every member, we have not come to our conclusion without great deliberationWe’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.In the event the Customer requires additional assistance, or has further questions about Etsy’s dispute resolution process, we would encourage her to reach out to our Trust team directly ( [redacted] ) Etsy considers this matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely,CarlyEtsy, Inc
December **, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator:This letter sets further forth Etsy’s position regarding the complaint dated November *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.The full Terms of Use are available here: [redacted] Etsy’s Terms of Use include Etsy’s Buyer PolicyThe Customer may wish to review this information, as it directly pertains to the concerns stated in the Customer’s complaintEtsy’s Buyer Policy can be found here: [redacted] In the rejection, the Customer states that Etsy has not assisted in the mediation of their dispute with a seller (the “Seller”) from whom they’ve made a purchaseAs was outlined in previous responses to the Customer’s complaint and is stated in Etsy’s Terms of Use, the Customer did not purchase this item from EtsyRather, the Customer has bought their item from the SellerTo further clarify, the Seller operates a shop on Etsy.com and is not an employee of Etsy.In accordance with Etsy’s Terms of Use, the Customer has released Etsy from any and all disputes which may arise with one or more users, or an outside partyThis means that Etsy is not responsible for providing further mediation or assistance to the Customer in resolving their concerns with the Seller directlyHowever, Etsy may have been able to hold the Seller responsible for providing a replacement or refund for the sign the Customer is not satisfied with, had we found the sign to be not as described in the Etsy case systemTo reiterate, the Customer’s ability to open a case has unfortunately expiredAs such, we are unable to formally investigate the Customer’s concerns and can not offer mediation with the Seller for this transactionTo be clear, because Etsy is a venue, once the option to open a case has passed we are unable to further mediate such disputesAt this time, the decision on whether or not to offer a refund based on the Customer’s claims is the sole responsibility of the Seller, as the Seller is the party with whom the Customer entered into this transaction withIt is our hope that sellers will practice good customer service, and will meet such requests from their buyersHowever, as a venue, we can not guarantee that this will be the caseThat said, we would like to assure the Customer that we have made a note of their experience on the Seller’s account and will continue to review their business practices, as sellers who continually demonstrate an inability to fulfill business obligations in a professional, honest manner are permanently removed from the Etsy marketplace.If the Customer has additional questions, he may contact our Trust team at [redacted] .Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] .Sincerely,CarlyEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Etsy's responses are the same rhetoric given to the countless other sellers that have encountered the same deceptive practices The amount is only $but the principle of which this complaint is based on is much more valuable A big company like Etsy should not be allowed to bully and deceive small sellers If whatever the Pattern thing was that I was billed for, was set up such that the seller was sent some sort of document they had to respond to BEFORE being charged, it would be totally different argument here All myself and other sellers are asking for is the opportunity to first authorize whether or not we want this service Not be responsible for cancelling something we were unaware was being billed to our accounts Perhaps this won't be resolved here but I have read online that a class action lawsuit for this issue is being pursued by others Thank you Revdex.com for your time and assistance in this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]