Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't hold you etsy responsible I need the contact info of this meligem scam artist to hold him liable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The seller refuses to respond or acknowledge that the product is not what was describedThe seller was allowed to sell items that were not described on Etsy's site Etsy makes money by connecting buyers and sellers Therefore, Etsy cannot just disclaim all responsibilityI would love to receive a refund from the seller but Etsy did not hold the seller accountable for misleading its buyers Etsy never questioned the seller when I presented all of the facts Etsy simply closed the case and gave me no option to hold the seller accountableThe seller was very well of how well protected she was by Etsy and immediately escalated the case without attempting to resolve the issue The seller's return policy says that they will do what it takes to make the buyer happy I agreed to the terms of Etsy's website based on the fact that I would at least receive an item that what was describedI provided substantial evidence in my case that the item was not what was described to me Etsy needs to hold the sellers accountable and not simply disregard customer complaints I have purchased numerous items from Etsy and have never had a problem When I am sold an item that is clearly not what was described to me, Etsy disclaims any and all responsibility and refuses to force the seller to help me There is no business that can advertise one product on their website and sell you another As administrator of this site, Etsy has a responsibility to help me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter is currently being resolved Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesCheryl Gushard (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted] In the complaint, the Customer states that she placed an order with a seller on Etsy (the “Seller”), and that she received the item damagedAs a result, the Customer states that the Seller issued her a partial refund for her order, but was refunded in full in errorThe Customer also states that she was charged an additional amount as a result of this error.Our records indicate that the Customer placed an order with the Seller on June [redacted] for $67.95, and was issued a partial refund for the item on July [redacted] in the amount of $The Seller also initiated an additional partial refund on July [redacted] in the amount of $11.80.The Customer was unfortunately affected by an error which our third party payment processor (“Worldpay”) encountered on multiple transactions during July Because of this error, full refunds were incorrectly issued to some buyers instead of the intended partial refund amountTo correct this error, Worldpay issued charges to the cards used to make the purchaseThese charges were for the difference between the purchase prices and the partial refunds.Because the Customer was issued two partial refunds, she should see the following on her card statement, in additional to the initial charge for the purchase: two full refunds in lieu of partial refunds, followed by two charges ($and $respectively) to recoup the difference between the full and partial refunds.However, due to refunds being delayed as another result of our payment processor’s error, it is possible that the Customer has not yet been refunded for the two full refund amountsThe Customer may wish to know that Etsy is in contact with Worldpay about this issue, and they are currently investigating this refundOn July **, the Etsy Administrator assisting the Customer with this issue by email assured her that Etsy would provide an update for her as soon as more information becomes available.The Customer can rest assured that Etsy realizes the seriousness of this issue, and will continue working with her directly until it is resolved.The Mediator may wish to note note that Etsy has communicated this system error publicly with our members, both on the site and through several email messages which were sent to affected buyers and sellers in the Etsy marketplaceOn July *, Etsy shared the following information with our members on behalf of Worldpay, in a public forums announcement: [redacted] The full July [redacted] announcement can also be viewed here: [redacted] We sincerely apologize for any inconvenience or concern the Customer experiencedIn the event the Customer continues to have questions, she may reply directly to the July [redacted] email or reach out to our Support team using our Help form, which can be found here: [redacted] Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely,CamilleEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets further forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.In accordance with these policies, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that a seller’s (the “Seller”) response left on the Customer’s Etsy review violates Etsy’s policies, but the response was not removedAccording to our records, on July **, the Customer was advised by an Etsy Administrator specializing in reviews that, after careful consideration, the Seller’s response to the review the Customer left did not violate Etsy’s policiesWe were therefore unable to remove the review response in accordance with Etsy guidelinesIn order to maintain the integrity of the Etsy marketplace, buyers and sellers must be confident that a review or review response will not be removed unless it violates policies.More information on Etsy’s policies for when a review may be removed for policy violations can be found here: [redacted] In an effort to clarify Etsy’s position in this matter, the Customer was provided with a further explanation on why this review response did not violate Etsy policies on July **.My team reached back out to the Customer on August * to further explain our stance on this matter, and let the Customer know that if they would like to request to have their review removed, this would remove the Seller’s response as wellThe Customer replied letting us know they would like the review to be removed, and this action has since been takenIn the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely,Meghan Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't hold you etsy responsible I need the contact info of this meligem scam artist to hold him liable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The seller refuses to respond or acknowledge that the product is not what was describedThe seller was allowed to sell items that were not described on Etsy's site Etsy makes money by connecting buyers and sellers Therefore, Etsy cannot just disclaim all responsibilityI would love to receive a refund from the seller but Etsy did not hold the seller accountable for misleading its buyers Etsy never questioned the seller when I presented all of the facts Etsy simply closed the case and gave me no option to hold the seller accountableThe seller was very well of how well protected she was by Etsy and immediately escalated the case without attempting to resolve the issue The seller's return policy says that they will do what it takes to make the buyer happy I agreed to the terms of Etsy's website based on the fact that I would at least receive an item that what was describedI provided substantial evidence in my case that the item was not what was described to me Etsy needs to hold the sellers accountable and not simply disregard customer complaints I have purchased numerous items from Etsy and have never had a problem When I am sold an item that is clearly not what was described to me, Etsy disclaims any and all responsibility and refuses to force the seller to help me There is no business that can advertise one product on their website and sell you another As administrator of this site, Etsy has a responsibility to help me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter is currently being resolved Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesCheryl Gushard (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted] In the complaint, the Customer states that she placed an order with a seller on Etsy (the “Seller”), and that she received the item damagedAs a result, the Customer states that the Seller issued her a partial refund for her order, but was refunded in full in errorThe Customer also states that she was charged an additional amount as a result of this error.Our records indicate that the Customer placed an order with the Seller on June [redacted] for $67.95, and was issued a partial refund for the item on July [redacted] in the amount of $The Seller also initiated an additional partial refund on July [redacted] in the amount of $11.80.The Customer was unfortunately affected by an error which our third party payment processor (“Worldpay”) encountered on multiple transactions during July Because of this error, full refunds were incorrectly issued to some buyers instead of the intended partial refund amountTo correct this error, Worldpay issued charges to the cards used to make the purchaseThese charges were for the difference between the purchase prices and the partial refunds.Because the Customer was issued two partial refunds, she should see the following on her card statement, in additional to the initial charge for the purchase: two full refunds in lieu of partial refunds, followed by two charges ($and $respectively) to recoup the difference between the full and partial refunds.However, due to refunds being delayed as another result of our payment processor’s error, it is possible that the Customer has not yet been refunded for the two full refund amountsThe Customer may wish to know that Etsy is in contact with Worldpay about this issue, and they are currently investigating this refundOn July **, the Etsy Administrator assisting the Customer with this issue by email assured her that Etsy would provide an update for her as soon as more information becomes available.The Customer can rest assured that Etsy realizes the seriousness of this issue, and will continue working with her directly until it is resolved.The Mediator may wish to note note that Etsy has communicated this system error publicly with our members, both on the site and through several email messages which were sent to affected buyers and sellers in the Etsy marketplaceOn July *, Etsy shared the following information with our members on behalf of Worldpay, in a public forums announcement: [redacted] The full July [redacted] announcement can also be viewed here: [redacted] We sincerely apologize for any inconvenience or concern the Customer experiencedIn the event the Customer continues to have questions, she may reply directly to the July [redacted] email or reach out to our Support team using our Help form, which can be found here: [redacted] Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely,CamilleEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets further forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.In accordance with these policies, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that a seller’s (the “Seller”) response left on the Customer’s Etsy review violates Etsy’s policies, but the response was not removedAccording to our records, on July **, the Customer was advised by an Etsy Administrator specializing in reviews that, after careful consideration, the Seller’s response to the review the Customer left did not violate Etsy’s policiesWe were therefore unable to remove the review response in accordance with Etsy guidelinesIn order to maintain the integrity of the Etsy marketplace, buyers and sellers must be confident that a review or review response will not be removed unless it violates policies.More information on Etsy’s policies for when a review may be removed for policy violations can be found here: [redacted] In an effort to clarify Etsy’s position in this matter, the Customer was provided with a further explanation on why this review response did not violate Etsy policies on July **.My team reached back out to the Customer on August * to further explain our stance on this matter, and let the Customer know that if they would like to request to have their review removed, this would remove the Seller’s response as wellThe Customer replied letting us know they would like the review to be removed, and this action has since been takenIn the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely,Meghan Etsy, Inc