Progressive Business Publications

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I have been told over the phone (by Progressive Business Solutions) that the fake account they set up in my name has been terminatedThe problem is that these guys shouldn’t have the power to set up fake accounts and then hold people hostage by telling them they have to cancel over the phoneThis is the alleged wise taking advantage of people who are too busy to catch on to them or who are not as clever as themPeople that make their fortune on philosophies like this should be sought out and shut down by you guysYou would have my full support to do something like thatPeace, and thank you for your help*** ***
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May 1, 2014Dear ** *** :Thank you for your email of 4/30/regarding the above referenced complaint that you received on 4/28/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary
method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the persons birth date.Regarding the specifics of this situation, please note that ** *** ***, District Mgr., placed an order on 2/14/for our Environmental Compliance Alert publication and she provided us with birth date information as ***Prior to ending our conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/30/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 3-different trial subscriptions had been accepted before by ** *** and those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I want it noted that, I did not do business with this company willinglyAs stated in my initial complaint, it was this same tactic which I did not recognise, and not knowing my rights years ago, I paid the money because their collections agency called meYou can let them know that the next time, their computer makes a mistake and sends me anything, I will be contacting the Postal Service fraud dept and the attorney general's office
Regards,
*** ***

February 27,
Dear ** ***:
Thank you for your email of 2/27/regarding the above referenced complaint that you received on 2/6/After review of our detailed electronic records we would like to respond to your letter with the following explanation
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Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made
Regarding the specifics of this situation, please note that ** *** ***, Billing Mgr, placed an order on 11/5/for our Primary Care Coding & Reimbursement publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems
The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time
Thus the goods that were ordered by ** *** were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
As a courtesy we cancelled this account on 2/27/as requestedThere is no money due or owing on the account
We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too
While researching this complaint we did find that this company has done business with us in the past and is aware of our
cancellation policyWe found a few different trial subscriptions had been accepted before; 1-paid account while other accounts were cancelled as we instructed without issue
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a
hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####
Thank you

June 12, Dear ** ***:Thank you for your email of 6/9/regarding the above referenced complaint that you received on 6/9/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent guality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Exec Dir, placed an order on 4/7/for our Foundation & Corporate Funding Advantage publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/10/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of ourcancellation policyWe found many different trial subscriptions had been accepted before; as well as 7-of those were accepted by *** herselfAll information we require to start a trial subscription matches those accountsWe found that all other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 15, Dear ** ***:Regarding the above referenced rebuttal that you received we submit the following:
All the information we received to start a trial subscription for our publication was given to us by someone who identified herself as *** *** on 4/1/14, and she provided us with the fax number which we used to send a confirmation of the orderAs stated in our original letter, we have already cancelled this account on 8/19/14, and have also initiated the request to remove the name, address and telephone number from our filesIn the Original complaint letter to the Revdex.com, the customer’s request for desired outcome was for us to stop sending invoices and to stop contacting themSince all the facts remain the same and we have done everything that was requested, we feel this complaint has been resolved.If you have any further questions, please feel free to contact us.Cordially,
Sylvia *N*** DirOf Subscription Services

May 15, Dear ** *** :Thank you for your email of 5/14/regarding the above referenced complaint that you received on 5/12/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that ** *** ***, Controller, placed an order on 12/19/for our Keep Up To Date On Payroll publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 5/15/as requestedThere is no money due or owing on the accountWe initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed without issueAlso, we found that the Director of Sales has had our "Selling Advantage” publication since and has renewed each yearPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of Our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact the Customer Service Department if you have any questions at ***Thank you

April 7, Dear ** ***:Thank you for your email of 4/4/regarding the above referenced agency complaint that you received on 3/28/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which
we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, Systems Admin, placed an order on 7/6/for our Information Technology Adviser publication and he provided us with birth date information as 6/19, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by *** were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/4/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact our Customer Service Department if you have any further questions at ###-###-####Thank you

July 10, Dear ** *** :Thank you for your email of 7/9/regarding the above referenced complaint that you received on 7/7/After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary
method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that *** *** ***, V/P Sales, placed an order on 12/17/for our Selling Advantage publicationHe provided us with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the Offer discussed, including the liberal 60-day, no questions asked cancellation policyOur electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by *** *** were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable”If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.*** *** contacted our Customer Service Department on 7/7/and verified all the information in the account was correct, at which point he was offered to pay only for the issue served on the accountInstead of the yearly subscription of $we accepted a payment of $and closed the accountWe notified the collection agency that this account has been `` Settled Satisfactorily”There will be no ramifications due to this account being turned over for collection and there is no money owing or due on this account.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and telephoneWe also have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersSYLVIA *N
DirOf Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Satisfactory, only because they cancelled the invoice and we do not owe money However, I would like to add that I do not trust this business Our Human Resource Representative NEVER would have provided her birthday, address, or any related information This is contrary to our business practices I also would like to point out that each time we receive invoices from this company, we do in fact cancel them We cancel because we never made the order I find their methods deceptive
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, it should be noted that I requested to be removed from their calling list NUMEROUS times If this works, and I receive no more calls, I am happy It is sad that it took involving your organization to get this result
Regards,
*** ***

December 8,
Dear ** ***:
Thank you for your email of 12/8/regarding the above referenced agency complaint that you received on 12/4/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary
method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** *** ***, G/M, placed an order on 5/30/for our Supervisors Safety Bulletin publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by *** *** were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as `undeliverable”If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 12/8/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ###-###-####Thank you.Cordially Sylvia NDirOf Subscriber Services

September 22, Dear ** ***:
Thank you for your email of
9/22/regarding the above referenced agency complaint that you received on 9/18/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that ** *** ***, Fin Mgr., placed an order on 1/27/for our Primary Care Coding & Reimbursement publication and she provided us with birth date information as ***, as well as a fax number (###-###-####)Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same
Computer system sent the newsletter and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer System records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as \undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance
As a courtesy we contacted the collection agency on 9/22/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it Contains Our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***.Thank you.Cordially,
Sylvia NDirOf Subscriber Services

December 29, Dear ** ***:
Thank you for your email of 12/29/regarding the above referenced complaint that you received on
12/22/After review of our detailed electronic records we would like to respond to your letter with the following explanationWhile checking this complaint, our computers do not show a request from this school to suppress their nameIf we had we would have suppressed the name immediatelyHowever, we will be happy to suppress the school’s name, address and telephone number from our Data Base as ** *** requestsWe will put the suppression through immediately but, please know there may be something already to go out, so if she receives anything via the USMail keep it with our compliments and know that once all the information has gone through the "delete.” process she should receive no further callsIf for any reason she needs to speak personally to one of our Customer Service Representatives, please call *** X*** and ask for Lisa and she will help in anyway she canThank you for allowing us to resolve this problem at this time

August 21, Dear ** ***:Thank you for your email of 8/20/regarding the above referenced complaint that you received on 8/15/After review of our detailed electronic records we
would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** *** ***, Chief, placed an order on 3/21/for our Safety Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.
Thus the goods that were ordered by *** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 8/20/as requestedThere is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***.Thank youCordially Yours,Sylvia N
DirOf Subscriber Services

I work for a high school in California This company sends out a "Complete Principal's Guide" on a trial basis, with a "liberal 60-day return policy at no charge." Even when you return the guide, they bill you and deny they received the returned guide They then turn you over to a "collections agency," hoping that you will just pay the $to get rid of them I refused and composed a strong letter and they immediately backed off This company is a scam and a con Do not fall for it!

March 6,
Dear ** ***:
Thank you for your email of 3/5/regarding the above referenced complaint that you received on 3/3/After review of our detailed electronic records we would like to respond to your letter with the following explanation
/>
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth date
Regarding the specifics of this situation, please note that ** *** ***, Office Mgr, placed an order on 10/10/for our Administrative Professional Update publicationWe were provided with birth date information as ***Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy
The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time
Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
As a courtesy we cancelled this account on 3/5/as requestedThere is no money due or owing on the account
We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too
While researching this complaint we did find that this company has done business with us in the past and is aware of our
cancellation policyWe found several different trial subscriptions had been accepted before; 2-paid in full accounts while other accounts were cancelled as we instructed without issue
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you have any questions at ###-###-####
Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Its odvious that they are not telling the truth and its sad how many other business are taken advantage of from these peopleIf you look at their invoice you can not contact them to cancel any order, also you can get anyone birthdate on line. *** *** *** *** must have a purchase order before placing any order. We I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 10,
** *** ***
*** *** ***
*** *** *** *
*** ***
*** ** ***
*** *** *** *** ***
*** ** ***
Thank you for your email of 8/8/regarding the above referenced agency complaint that you received
8/5/After review, we would like to respond to your letter with the following detailed explanation
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of
our newsletters, books or online programsWe have very stringent quality control procedures regarding
our representatives making this offerThese include verifying the mailing address, asking for the month
and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any
mistakes or changes that need to be made
Regarding the specifics of this situation, please note that *** ***, Compliance Officer, placed an
order on 12/10/for our Supervisors Safety Bulletin publicationWe were provided with birth date
information as *** as well as an email addressWithin hours of the discussion, we sent a Confirmation
letter that clearly restated the offer discussed, Including the liberal 60-day, no questions asked,
cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order
was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by ** *** were sentOur computer system records and tracks all
confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not
show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had
we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom However, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait
period” the account may be turned over for collection. That is what happened in this instanceAs a courtesy we contacted the collection agency on 8/10/and they advised us that they did receive
payment in full of ($432.00) on 8/3/for the subscriptionThey marked the account “Settled Satisfactory” and they reinstated the account so that she will get the remaining newsletters of the 1-year subscription
Once it expires (approximately months) there will be no further issues, invoices or renewals sent
There will be no ramifications due to the account being turned over for collectionWe we contacted on 7/29/via email by ** ***When we responded via phone about the account she was
not in the office, a message was left asking her to return our callTo date we have not heard from her
While researching this complaint we did find that this company has done business with us in the past and
is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before
and were cancelled as we instructed without issue except for this oneWe initiated a request on the same day that the company name and telephone number be removed from our
computer filesThis action takes approximately 30-days to processIn business we hesitate to say the
company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please
call and we will remove that version alsoAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also
have a hour/days a week voice mail system due to the large amount of calls we receive daily from our
coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at 1-800-220-
Thank you Cordially yours,
Michael G***
Customer Service Director
EN/dh