Progressive Business Publications

November 28,2016Ms [redacted] Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /KYDear Ms [redacted] :Thank you for your email of 11/21/regarding the above referenced agency complaint that you received on 11/20/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] , HR Manager, placed an order on 3/16/for our Deskbook Encyclopedia of Employment Law and its companion newsletterWe were provided with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book,newsletters and invoices over a 8-month period of time.Thus goods that were ordered by Ms [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceWe did call Ms [redacted] on 7/14/at which time she requested cancellation on the newsletter, we also emailed her a postage paid return label for the book to [redacted] , we have not received the book back to date.As a courtesy we contacted the collection agency on 11/28/and advised them to cease collections for the book portionThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account.While researching this complaint we did find that this organization has done business with us in the past and is aware of our cancellation policy.We found other “risk free” subscriptions had been accepted before and were cancelled as we instructed without issue.We have initiated a request that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and toll free telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####.Cordially yours,Michael G***Customer Service DirectorSEN/dh Encl

March 6, Dear [redacted] ***: Thank you for your email of 2/14/regarding the above referenced complaint that you received 2/27/After review of our detailed electronic records we would like to respond to your letter with the following explanation /> Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth Regarding the specifics of this situation, please note that ** [redacted] , Branch Mgr., placed an order on 7/12/for our Supervisors Safety Bulletin Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer in writing that was discussed, including the liberal 60-day, no questions asked, cancellation policy The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time Thus goods that were ordered by ** [redacted] were sentOur computer records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instance We received a call from ** [redacted] on 2/14/at which time he stated that he verified the information in the account, the mailing address and company name, with our representative when placing the trial subscriptionHe also stated he gave our representative his date of birth when asked during that same call ** [redacted] was then referred back to the collection agency As a courtesy we contacted the collection agency on 2/27/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account Our telephone contact center is staffed by Customer Service representatives 9:00am-5:00pm EST Monday-FridayWe, also have a hour/days a week voice mail systemNo call or voicemail was received from ** [redacted] on or after the initial call on 2/14/ Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

July 24, 2015Ms [redacted] ***Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /OHDear Ms***:Thank you for your email of 7/24/regarding the above referenced agency complaint that you received on 7/23/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that Mr [redacted] , Production Mgr., placed an order on 5/21/for our Safety Compliance Alert publicationWe were provided with birth date information as 6/as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Mr.Wengerd were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices,on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.We were contacted on 7/23/to cancel this accountIt was, in fact, cancelled prior to the company sending their complaint to youThere is no money due or owing on the accountWhile researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policyWe found many trial subscriptions had been accepted by the Coblentz Chocolate and cancelled as we instructedPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service All of our contact information is in the newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease contact the Customer Service Department if you have any questions at ###-###-#### Cordially yours, Michael G [redacted] Customer Service Director Encl

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This letter is in response to the letter I received dated July 23, from Progressive Business Publications through the Revdex.com complaint centerI have not changed my mind or decision about filing the complaint despite this response from Progressive Business Publications because the problems described in the complaint still standMy response to the letter is as follows: To Paragraph 1: I did acknowledge in my original complaint that the order was made through a telephone solicitation, but as also stated in the complaint, the “representative” for the publication did not advise [redacted] or myself ( [redacted] ) of anything other than a FREE email publicationThey attempted to get an email and personal information for officers of the company in order to obtain the publication order, but when the representative assured me it was a free publication, I gave her my email address and told her I would screen the publication to see if it was in line with our company interestsAt no point during the call did the woman say she worked for Progressive Business Publications, she clearly stated she worked for the Environmental Compliance Bureau sending free email publications to construction companies To Paragraph 2: I also acknowledged that we did sign up for what was described as a FREE publicationThe publication had nothing to do with our company and I attempted to get off of their mailing listThe confirmation letter that is described was attached to a newsletterI browsed the newsletter and determined it was not in line with our company interests and filed it away It did not cross my mind to read the bottom print about “Billing cancellation” when the publication was free anywaysMany companies offer free publications with the offer to upgrade to certain packages, this is nothing new to our company To Paragraph 3-5: We did not receive our first invoice from Environmental Compliance aka Progressive Business Solutions aka Whoever they are this week until I received a collection call from another company stating we had a balanceWhen I looked up Environmental Compliance I found out their phone number and information was for Progressive Business and that Environmental Compliance was just a front websiteOn the phone with that person I was also given a balance numberThe woman on the phone who is stated in my complaint insisted they emailed and mailed invoices over a month period, except that I haven’t received any in my email inbox and our bookkeeper never received any via mail to enter as a bill or disputeThe woman accused our mail person of “losing” the bills, but the bookkeeper is the one that sorts the mail and enters the bills and doesn’t “lose” invoicesOur company would be out of business if we didn’t pay legitimate invoices regularlyThe ONE invoice the woman finally agreed to send me was dated for the exact date our “free trial” (as she called it) started with the publicationI’m not sure how something is free or on a free trial if you send out a bill at the same time, unless she made a mistake while back dating an invoice I demanded to see To Paragraph 6: I can assure you that I have not signed up for any other “free” publications from this company, unless they are referring to someone else in the company from before I worked hereWe also don’t have their company in our [redacted] database showing we’ve EVER paid them for anything they would call a service or delivery of goods To Paragraph 7: Even after my complaint to the “collection agency”, Progressive Business, and to the Revdex.com, I’ve actually still been receiving emails from the so called Environmental Compliance as recently as SundayI have had to send all the emails to my junk folder all together because this company will not remove our information from their system or stop emailing meThey email several times a week and refuse to take action against thisThere are a dozen times over the last several months I have tried to be removed from their email list to no availFor this company to accuse us of owing them anything when they spam a person’s inbox is highly unprofessional To Paragraph 8: I have since researched Progressive Business and the collection company they had call us, and I agree they do business regularly with thousands of companies, but a lot of them are on the web and on Revdex.com complaining about being suckered into a “free” publication and billed later, if at all A lot of the people seemed to just get calls directly from the collection agency accusing them of owing money just as my company didI believe forums and websites for complaints like these speak volumes to this company’s nature and business dealingsIf I had known the true name of the company at the time of the cold call in December you can be sure the phone call would have ended at the moment If you have any questions regarding the above letter or my complaint please don’t hesitate to call me at ###-###-####, or email me at [redacted] Regards, [redacted]

June 30, Dear [redacted] ***:Thank you for your email of 6/30/regarding the above referenced agency complaint that you received on 6/26/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** [redacted] , Asst Plant Dir, placed an order on 12/2/for our Facility Manager's Alert publication and he provided us with birth date information as ***, as well as an email address.Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by ** [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/30/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many many trial subscriptions had been accepted before and were cancelled as we instructed without issue.We have initiated a request on the same day that the company name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you

Thank you for your email of 3/4/regarding the above referenced complaint that you received on 3/1/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that someone who identified himself as Mr [redacted] , Manuf Mgr, placed an order on 10/14/for our [redacted] publicationHe provided with birth date information as 5/14, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of timeThus the goods that were ordered by Mr [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomAs a courtesy we cancelled this account on 3/4/as requestedThere is no money due or owing on the accountWe initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooBe advised we do make up our labels in advance so that if he should receive 1-more issue please keep with our complimentsWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 1-different `risk free” subscription had been accepted before and that account was cancelled as we instructed without issuePlease know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it Contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially, Sylvia EN***Subscriber ServSEN/dh

August 18,[redacted] [redacted] Thank you for your email of 8/16/regarding the above referenced agency complaint that you received on 8/15/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] ***, Assistant Principal, placed an order on 10/5/for our Legal Update for Teachers: The Complete Principal’s Guide and its companion newsletterWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion,we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 8-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceWe did received a cancellation request on 12/15/for the newsletter.As a courtesy we contacted the collection agency on 8/18/and advised them to cease collections for the book portionThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy.We found numerous “risk free” subscriptions had been accepted before and were cancelled as we instructed.Regrettably, a search of our electronic records does not show any contact from [redacted] other than her request for cancellation of the newsletter which we processed on December 15, 2015.We have initiated a request that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will neverreceive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and toll free telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at 1-800-220-Cordially yours,Michael G***Customer Service Director SEN/dh Encl

Was contacted by phone to receive a few free issues of The Selling AdvantageWas never told it was a commitmentReceived roughly four weekly newsletters by mail (that I never even opened) and then was invoiced for $for a month subscriptionI never authorized this and have since cancelledI will see of the invoice is credited or not

June 12, Dear [redacted] ***:Thank you for your email of 6/11/regarding the above referenced complaint that you received on 6/10/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offer and it includes verifying the address.Regarding the specifics of this situation, please note that ** [redacted] ***, Shop Mgr, placed an order on 1/13/for our Safety Compliance Alert publicationWe were provided with birth date information as ***Prior to ending the call we clearly restated the offer discussed, including the liberal.60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by ** [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/11/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 8-different trial subscriptions had been accepted before; including 1-paid in full account for their Vice President, while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you

September 7, [redacted] [redacted] Thank you for your email of 9/2/regarding the above referenced agency complaint that you received on 9/1/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Manager, placed an order on 1/5/for our Safety Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by Ms Benham were set to the same mailing address that shows on this complaint This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom However, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 9/6/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several “risk free” subscriptions had been accepted before and were cancelled as we instructedWe have initiated a request that the company name and telephone number be removed from our computer files This action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone number We also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Feel free to contact the Customer Service Department if you have any questions at 1-800-220- Thank youCordially yours, Michael G [redacted] Customer Service Director SEN/dh Encl

June 26, Dear [redacted] ***:Thank you for your email of 6/26/regarding the above referenced agency complaint that you received on 6/24/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] ***, Bkkpr, placed an order on 11/22/for our Keep Up To Date On Payroll publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/26/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several trial subscriptions had been accepted before; 2-different trials for [redacted] herself (all information given to start a trial matches the account in question) , as well as 1-paid in full account while others were cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you

September 12, [redacted] [redacted] [redacted] RE: [redacted] [redacted] Dear [redacted] : Thank you for your email of 9/9/regarding the above referenced agency complaint that you received on 9/8/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person’s email address or fax so we can send written confirmation of the order within hours.This serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ,Office Manager, placed an order on 7/13/for our Safety Compliance Alert publication and we were provided with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed,including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problemsOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 8/22/when our Customer Service department received a cancellation requestThere is no money due or owing on the account.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several “risk free” subscriptions had been accepted before;paid in full account for while all others were cancelled as we instructed without issuePlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at 1-800-220-Thank you.Cordially yours,Michael G***Customer Service DirectorEN/dh

April 9, Dear [redacted] ***: Thank you for your email of 4/9/regarding the above referenced agency complaint that you received on 4/7/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the month and day of the person’s birth date Regarding the specifics of this situation, please note that [redacted] , Child Care Dir, placed an order on 9/9/for Our What’s Working In Human Resources publication and she provided us with birth date information as ***Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as \undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/9/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several "risk free” subscriptions had been accepted before and found that most had been cancelled except for 2-accounts Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank youCordially, Sylvia NDirOf Subscriber Services

May 8, Dear [redacted] ***:Thank you for your email of 5/8/regarding the above referenced agency complaint that you received on 5/7/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Principal, placed an order on 11/1/for our Private School Law In America book and its companion newsletter and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 5/6/and advised them to cease collection and cancel this accountThey have assured us that this will- be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountIn this complaint [redacted] states, "they did not receive" any material from us but on 1/22/we did get a request to cancel the newsletter portion of the account and that was done immediatelyTo date, we have not received the book.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####Thank you

May 5, Dear [redacted] :We received your email dated /5/14, regarding the above reference complainant.In order to respond to the complaint we require further information:What is the name of the person who is receiving thepublication? We can find nothing under complainants In -Did they receive an invoice? If so, what is theAccount number and name of the publication?Please be advised that the only accounts we could find were very old and cancelled.If you can obtain the current information, please send it to us and we will respond to the complaint immediately.Thank you very much for any assistance you may provide

May 12, [redacted] Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /VA Dear [redacted] :Thank you for your email of 5/10/regarding the above referenced agency complaint that you received on 5/10/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , AsstGeneral Manager, placed an order on 2/21/for our Supervisors Safety Bulletin publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address listed on this complaintOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 5/10/as requestedThere is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before; paid in full account while all others were cancelled as we instructed without issue.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially yours,Michael G***Customer Service DirectorEN/dh

May 15, Dear [redacted] :Thank you for your email of 5/14/regarding the above referenced agency complaint that you received on 5/7/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Acct, placed an order on 9/6/for our CFO & Controllers Alert publication and she provided us with birth date information as 3/1, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general CustomHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 5/15/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many trial subscriptions had been accepted before; 1paid in full account while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please be aware that we are not connected in any way with [redacted] out of New York StateThey are an independent business that we use as 1-of our collection agencies when an account is delinquent and the relationship is that of customervendor only.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hourdays a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank you.Cordially,

April 7, Dear [redacted] ***:Thank you for your email of 4/4/regarding the above referenced agency complaint that you received on 4/3/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , H/R Mgr, placed an order on 3/11/for our What's Working In Human Resources publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/4/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many trials subscriptions had been accepted before; another for ** [redacted] herselfAll were cancelled as we instructed them except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you

August 1, [redacted] [redacted] [redacted] Thank you for your email of 8/1/regarding the above referenced agency complaint that you received 7/29/After review, we would like to respond to your letter with the following detailed explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person’s birthRegarding the specifics of this situation, please note that [redacted] , Director of Facilities , placed an order on 12/3/for our Facility Managers Alert publicationWe were provided with birth date information as ***Before ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sentOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 8/1/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before;paid in full accounts while others were cancelled as we instructed [redacted] had a risk free subscription for the same publication in which was cancelled without issue.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at 1-800-220-Thank you Cordially yours, Michael G*** Customer Service Director EN/dh

August 25, [redacted] [redacted] RE: COMPLAINT LETTER/FILE [redacted] / [redacted] /OH Dear Ms [redacted] :Thank you for your email of 8/24/regarding the above referenced agency complaint that you received on 8/24/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ,Quality Manager, placed an order on 6/5/for our Quality Managers Alert publicationWe were provided with birth date information as 5/as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Mr [redacted] were sent to the same address that shows on this complaint.Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsAs a courtesy we cancelled this account on 8/24/as requested prior to receiving this complaintThere is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before and was cancelled as we instructed We have initiated a request that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitateto say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially yours, [redacted] ***