Progressive Debt Relief

Mailed back the book & CD to get my money back, constantly emailing & calling. Still no refund since November. They keep giving new person to talk to

I contacted my Account manager, Ivy A, on November 15th advising her to not withdraw payment from my bank account for 376.18 on November 20th & gave her new date. She asked if I could make at least half of the payment, I advised her I could not & would call back to let her know if I could make half of the full payment. I called on Friday November 17th to confirm that I could not even make half the payment, this info was left on her voicemail. Her voicemail stated away from desk or with another client and no return call. On Nov 20th, the full amount 376.18 was withdrew causing my bank account to go to negative...I called her twice on that date receiving her same message, called her on 21st, same message. Finally called the 800#, spoke with rep & was told she couldn't help me & that Ivy A was on vacation until the 22nd. I did not get a call back from Ivy A until November 24th. She stated that when I called on on the 15th & advised her to not withdraw money, she did not set up. She stated other people were checking her voicemail. She did not give reason other than that. She stated to return the book & CD & I can get the full refund of 376.18. I mailed the book and CD on November 24th. I have contiually called her, emailed her. She transferred me to a new person, which I have spoken with, being told she has not been informed of the book/CD being returned. Now I am getting new voicemails for a new person. I think I am getting the run around regarding this book/CD so they don't have to refund me money. They state another company handles the book return mail issue. I just want my money back as I was told. From the beginning they did not follow our agreement. I did according to agreement contact them at least 5 days before. Also the book/CD that they state should be returned 30 days from start, I did not get it until 3 days before 30 days deadline is up. Also, they had not even contacted one of my accounts that was included in the consolidation so the first payment was not for anything. I have paid over $500 to them for nothing. I just want my money back.

I am displeased with my services from Progressive debt relief
On 11/03/2017 I started the program for Progressive debt relief. At first everything went though Sharon C. The last email I received from her was on 11/13/2017. I was told that Tom M will be handling my case. Then on 11/14/2017 I received an email from a Tom M saying he is my case manager. Every since he has taking over there is a lack of communication. I am always in the dark on what's going on. them amount of money to start the program is astronomical. which means I had to get another loan to make ends meet. When I inquired could this loan be added to the debt he stated yes and he would have to wait until my payment cleared to take action. When I inquired about it I was told by Tom that nothing I need to do. He will get poa to them. So the following week I checked my account to find out that this was not handled and the whole amount was taken from my account. I called tom left messages and finally I emailed him was told to call Advance America to reverse the charge. Is this something I should try ? Please advise. his response was "Yes, please try from where you took out the loan. I am unable to even talk to the original office where you got the loan, I am only able to speak with corporate level, and they have not got back to me yet." I emailed Tom again after he did not answer another call to let him know that nothing was never received from Tom to the loan company cooperate office. And I spoke with some one and was told to fax the POA and letter to revoke payments. Which was never done. Still to this day this issue has yet to be resolved. I'm tired of the back and forth with out any resolution.

Great company to work with. People were very helpful with any questions and concerns you may have. If I find myself in a bind again I will forsure contact them again.

I have attempted numerous times to reach them without any response. The emails are returned to me and my phone calls are not answered.
I have asked for a status of my account and the funds have been debited regularly from my bank account. however, I have received no reponse to my emails or calls.

The customer service has been great, Gemarie has helped me so much, very patient and understanding. I definitely recommend them, they have helped me so much already!

Put in a request for a reimbursement check after cancelling services was told I would receive one in a week and never received it followed up nothing
I contacted my account manager Lavarn L on August 22, 2017 requesting stop payments on my account effective immediately due to me filing for bankruptcy. I let him know that I would contact all creditors once proceeding have begun. Few weeks later, I requested a refund in the amount of $284.xx from the funds that were previously debited from my account ($71.xx) over the course of time beginning on 6/25/2017 up until 8/10/2017. He sent me an email verifying my home address and stated that the department who handles those funds will issue a check out to me. It has been a month now I have tried contacting Mr. L on several occasions regarding my reimbursement and still nothing.

They never return calls. They withdraw money from my account without my approval and whenever they please.
They have withdrawn money from account without my approval. They never return emails, or calls. My account manager has changed at least 4-5 times. Its the worst customer service that I have ever experienced. DO NOT USE THEM!